›Frontline Leadership, a servant Leader perspective

›Expanding Possibilities

›Developing Leadership Competencies

John Jeffers

Why we train…

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‘The future holds no place for

those who lack knowledge and

education.’

H.H. Sheikh Mohammed Bin Zayed Al Nahyan - Crown Prince of Abu Dhabi

‘The prosperity that we have witnessed

has taught us to build our country with

education and knowledge and nurture

generations of educated men and

women’

the late President of UAE, Sheikh Zayed Bin Sultan Al Nahyan

(may allah have mercy on him)

What is the Common thread?

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The Servant Leader

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Servant-leaders are individuals of character, put

people first, are skilled communicators, are

compassionate collaborators, use foresight, are

systems thinkers, and exercise moral authority.

Servant leadership emphasizes collaboration,

trust, empathy, and the ethical use of power.

The Servant Leader

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“The servant-leader is servant first… It begins with

the natural inclination that one wants to serve.

Then a conscious choice brings one to aspire to

lead”.

The Alpha of the Wolf Pack is at the rear overseeing his family

Key Attributes of the Servant Leader

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Listening

Empathy

Self-awareness

Healing

Persuasion

Conceptualization

Foresight

Stewardship

Commitment to the growth of People

Building Community

The Servant Leader- Listening

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They Listen effectively to others to what is being said and

not said -They are valued for their communication and

decision making skills.

The Servant Leader- Empathy

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A leader needs to understand others' feelings and

perspectives. People need to be accepted and

recognized for their special and unique spirit.

The servant Leader - Self-awareness

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A strong leader understands his or her own

personality including, strengths, weaknesses,

beliefs, motivation and emotions. Self awareness

allows you to understand how other people perceive

you, your attitude and connection with them.

Who am

I?

How I

think the

world

see’s Me

How the

World

actually

see’s Me

The Servant Leader- Healing

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A servant leader helps foster each person's emotional and

spiritual health wellness.

Attributes of the Servant Leader

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Good leaders rely on persuasion,

rather than their authority in making

decisions. They seek to convince

others, rather than coerce

compliance.

This particular element offers one of

the clearest distinctions between the

traditional authoritarian model and

that of servant-leadership.

The servant-leader is effective at

building consensus within groups

Conceptualization

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A good leader needs to balance present realities

They nurture their abilities to: "dream great

dreams."

The ability to look at a problem (or an

organization) from a conceptualizing perspective

means that one must think beyond day-to-day

realities.

They must seek a delicate balance between

conceptualization and day-to-day focus

Foresight

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A good leader needs to have a well-

developed sense of intuition about

how the past, present, and future are

connected.

Foresight is a characteristic that

enables servant-leaders to understand

lessons from the past, the realities of the

present, and the likely consequence of a

decision in the future.

Stewardship

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A servant leader is a steward who holds an

organization's resources in trust for the greater good

of all.

The CEO, Directors and all staff play significant roles

in holding their institutions in trust for the greater

good of Society

Growth of your People

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A servant leader is responsible for serving the need of

others. They believe that people that people have an

intrinsic value beyond their tangible contributions as

workers. They are committed to the personal,

professional, spiritual growth of all their team.

Building Community

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A servant leader help’s create a sense of community

among people.

Some Advantages

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› It is a long-term concept to live and to work and

influences society in a positive way

› Exemplary treatment of Employees leads to excellent

treatment of Customers and prompts loyalty

› Servant Leaders engender trust which leads to higher

levels of engagement and discretionary effort, ideas,

change and innovation

› Great leaders serve their people and facilitate their

success

Triangle of Success for Business Leaders

Knowledge

Information, Facts, Figures, Life Long Learning

Integrity, Honesty

Self-Confidence

Optimism, Positivity & Enthusiasm

Self-Motivation

Co-operation & Stewardship

Commitment: to the Task, to

the Team and to the

Community

Foresight, Conceptualization,

Goal Setting

Time Management

Reasoning & Persuasion

Communication,

Listening, Empathy

Inter-Personal Skills:

Self Awareness Healing

Good luck, be a great Leader

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Create an inspiring vision; give direction and set goals

Communicate openly and honestly; set clear expectations

Lead by example; practice what you preach

Lead change; manage resistance to change

Be positive, enthusiastic; inspire and energize people

Empower people; delegate authority; be open to ideas

Empathize; listen with understanding; support and help.

Use team approach; involve everyone; trust your team

Bring out the best in your people; coach and mentor

Monitor progress, but don't micro manage, do not over boss

Closing remarks

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John.jeffers@snclavalin.com