Presents

Guest Speakers:

Steve RosenbaumArupa TesolinIra Kasdan

Lead Your Learning Organization to

Improve Results, Cut Costs and

Prepare for the Road Ahead

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About the SpeakersSteve Rosenbaum, co-author of the best-selling book Learning Paths: Increase profits by reducing the time it takes to get employees up-to-speed with Jim Williams, co-published by Pfeiffer and ASTD, is the President of Learning Paths International who founded Learning Paths International in after 20 years of experience as a training and development consultant. Steve has led Learning Path initiatives for clients that include GE, United Healthcare, Disney, CertainTeed, Valspar and CVS/Caremark. He is also a contributor to the Trainer's Portable Mentor and has written more than 100 articles and 400 blog postings on training and development topics.  Arupa Tesolin is the National Leader for Learning Paths International Canada, a recognized learning consultant, author, speaker and innovation leader with more than 25 years experience leading innovative learning and management practices. Arupa, who also owns the training company Intuita, is the author of 2 books "Ting!" and "Spark" and over 100 articles in leading training and management publications, including Training Magazine. Clients include the Ontario Government, Ontario Hydro, National Research Council, the Royal Bank of Canada and both private and public Canadian companies. Ira Kasdan is President of Performance Builders, a performance consulting group. In the past 25 years, he has created and implemented organizational development and performance improvement solutions for more than 70 major corporations and over 400,000 participants. Clients include: IBM, Forrester Research, 3Com, Motorola, Symantec, TRX, GE, Caterpillar, Qualcom, Microsoft Great Plains, US Bank, BCD Travel, and American Express.

Presents

Guest Speakers:

Steve RosenbaumArupa TesolinIra Kasdan

Lead Your Learning Organization to

Improve Results, Cut Costs and

Prepare for the Road Ahead

Lead Your Learning Organization to Improve Results, Cut Costs and Prepare for the Road Ahead

Learning Paths History

• Consistently cut time to proficiency 30 to 50% or more

• Over 400 functions• 30,000+ employees• 7 Countries

8Copyright LPI 2010

Your MissionFor today’s session you are in charge of learning in your organization. You’ve been given the mission to:

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Your Challenge

10

Starting Point

Focus on proficiency and time to proficiency for your most significant positions

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What Are the High Impact Functions in Your Organization?

• Revenue Generating• Building and Servicing Products• Solving Customer Problems

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What Percentage of these Employees Are Less Than Fully

Proficient?

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A. 0% (Everyone’s Proficient)B. 1 – 10%C. 11 – 25%D. >25%

Select One

What Does This Cost Your Organization?

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A. A lotB. A little

Select One

Rapid Improvement

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Which of these Steps Are Learning Organizations Most Likely to Miss

or Omit?

A. Define & measure proficiency

B. Map the current learning process

C. Reduce waste, time, & variability

D. All three

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Select One

Defining Proficiency

1. Describe measurable results(How good, how much, how fast)

2. Describe observations of proficient employees

(What do you see when you watch a proficient employee)

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Proficiency Example

Measurable• Develops 10 new clients per

quarter with average sales of $15,000

• Produces 10 batches per day with less than 1% waste

Observable• Prepares a call plan for each

sales call with a clear objective and agenda

• Follows safety rules including wearing the correct PPE at all times

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Proficiencies vs. Competencies

• Results• Actions

• Skills• Knowledge• Attitudes

Vs.

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• Classroom• Elearning• Reading• Job Shadowing• Practice• Experience• Job Aides• Planning• Assessments

• Coaching/Mentoring• Videos• Webinars• Networking• Demonstrations• Case Studies• Troubleshooting• Simulations

Activity

Activity

Activity

Mapping the Learning Process

Time

Profi

cien

cy100%

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Time (Weeks, Months, Years)

Pro

ficie

ncy

100%

“Mystery Period”

Independence Day

Graduation Day

• 70 to 80% of learning is informal• Usually unstructured and variable• Filled with trial and error

Opportunities for Improvement

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Finding Quick Hits

• Proficiency Definition• One path versus many• Converting the informal to

formal• Putting everything on the

path• Eliminating anything that

doesn’t add value

XX

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• Just-in-Time• Real Work Early• Simple to Complex• Structure by Task Not By Topic• Integrate Soft Skills and Technical Skills• Practice, Practice, Practice• Frequent Reviews and Assessments

Building a Learning Path

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Call Center Case Study

Old• 5 weeks formal training• First live calls week 3• Training sequence

– Company and product knowledge

– Computer system– Transactions– On-the-Job Coaching

• 9 Month Time to Proficiency

New• 3 weeks formal training• First live calls week 1• Training sequence

– Transaction 1– Transaction 2– Transaction 3– On-the-Job Coaching

• 6 Month Time to Proficiency

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B2B Sales Case StudyOld• 2 weeks formal training• First solo calls month 3• Training sequence

– Company and department visits

– Sales Skill Training– Product Training– Unstructured Joint Calls

• 12 Month Time to Proficiency

New• 3 days of classroom training• Sales and product training

converted to self-study and spread out over time

• First solo call month 1• Training sequence

– Calls on customer type 1, 2 & 3

– Structure joint calls (see, help, do)

• 8 Month Time to Proficiency

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Manufacturing Case Study

Old• 2 days formal training• Series of 2 hour elearning

modules to learn product and safety information

• On the job training with shift supervisor (different with each supervisor)

• 14 Month Time to Proficiency

New• 1 day orientation and

general safety• Structured on the job

training learning each station before moving on. Combined with elearning modules

• Training standardized for each shift

• 9 Month Time to Proficiency

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The Road Ahead

• Providing value to the business

• Leveraging learning as a competitive advantage

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Now…Where will you start?

LPI Can Help!

• Build one or more Learning Paths for specific job functions

• Provide coaching so you can build it• Certify Learning Path Facilitators• Provide consulting and training

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www.Learningpathsinternational.com

Next Big Event

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8 Week Certification Coaching WebinarStarts Sept. 20, 2010

Mondays 12:00 – 1:30 pm

3 Day Certification Training WorkshopToronto, Canada

October 26 – 28, 2010

Register: www.Learningpathsinternational.com

Contact Us

www.learningpathsinternational.comUSA:Steve Rosenbaum952-368-9329, learningpaths@gmail.com

Canada:Arupa Tesolin905-271-7272, arupa@learningpathsinternational.com

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