Edinburgh TramsExceeding Expectations

Lea Harrison General Manager

• Background

• The Current Tram System

• Maintenance and Operations of the System

• System Performance and Initiatives

• The Future

• Q&A

What I’ll cover

Timeline

• March 2006 Tram Bills Approved• October 2006 Utility Diversions Start• May 2008 Main Contracts Let • March 2011 Mediation• September 2011 Restart• December 2011 Depot Completed• March 2013 Test Track Completed• May 2014 Revenue Service Commenced• June 2014 Edinburgh Trams Inquiry Commenced

The Network

Our History…

Services Launched - 31st May 2014

City of Edinburgh Council (CEC)

Edinburgh Trams Ltd. (ETL) InfracoTramco

Legend:

A contract existsHas appointed as duty holder

Management of contract delegated to ETL by CEC

Our Relationships

Infrastructure ManagerTransport Undertaking

Has delegated powers from CEC to allow performance of roles

Our Board and Management Team

Charles Monheim Chair

Charlene Wallace Non Executive Director

Andy NealNon Executive Director

George Lowder Non Executive Director

Lea HarrisonGeneral Manager Sarah Singh

Service Delivery ManagerColin Kerr

Engineering ManagerMichael Powell

Safety and Standards Manager

Dean AndersonCustomer Experience Manager

Tom NeilFinance Manager

The System

• 14 kilometres of double track running line• 16 tram stops (16th - Edinburgh Gateway opened 11th December 2016)

• 6 Interchanges with other transport network.• Services operates 05.00 – 23.45 364 days a year with:

• 7.5 minutes headways 06:30 to 18.30hrs• 10 minutes headways outside these hours

• End to end Journey time of 36 minutes

Operations

• Operations consists of:• 52 Drivers• 7 Depot Drivers• 7 Ticketing Services Supervisors (TSS)• 54 Ticketing Services Assistants (TSA)• 10 Controllers• 6 Duty Managers

• 6 Interchanges with other transport networks• Low level tram stops • Depot halt (If Required).

Tram Fleet - CAF• 27 CAF units• 42.8 metres long (in seven sections)• 250 passengers • 78 seats, 2 dedicated wheelchair spaces• 100% low floor, step-free boarding• Wide gangways and room for luggage• 70kph maximum speed (50mph)• 18 of 27 trams in the Operational pool at any one time• 12 weeks in Conservation – Minimal maintenance• Pre Service daily operational checks - undertaken by

Edinburgh Trams • CAF Maintenance traditional cumulative regime based on a 2

weekly cycle

The Track – Siemens/Bilfinger14 kilometres of double track running line:• 4.4 kilometres - paved trackbed street

running section• 9.6 kilometres - off-street running

section• 4.4 kilometres of which is on a

ballasted trackbed• 2.1 kilometres of which is on a

concrete trackbed • 3.1 kilometres of which is grasstrack

Depot :• 2.1 kilometres of single track on ballasted trackbed forming sidings/access tracks

• 2.6 kilometres of single track on a concrete trackbed

Exceeding Ridership Targets

Exceeding Revenue Targets

Exceeding Performance Targets

Exceeding Customer Expectations

Exceeding Targets

Recent Customer Initiatives

App improvements for thevisually impaired

Free travel for guide dog trainers

Bike trial concluded and now carried on trams

Mobility scooter trial concluded and now carried on

trams

Customer Information Lounge

Supporting Hogmanay with Free Travel

Other Initiatives in 2016/2017• Adult City Return Ticket – April 2016• TVM reliability improvements – May 2016• Enhanced AM/PM Peak Frequency Trial– July 2016• Later Night Trams to support the festivals – August 2016• Gateway Tramstop – December 2016• All Day 7.5 Minute Service – January 2017• TVM relocation into Airport Terminal – March 2017• Enhanced 3.75 Minute Peak/Event Service – April 2017• TVM Contactless payment – August 2017 • Break clause option to bring maintenance in house – 31st May

2017 – Under review • Decision on Future Extensions – Middle 2017

Impression of Gateway station connecting Fife Line to Edinburgh Airport

Actual Gateway station connects Fife Line to Airport Opened 11th December 2016

Medium Term

The Future…Tram Extension Phase 1a and Phase 1b - Mid 2017

The Future…

What the tram means to Edinburgh

To finish a video that shows what the tram means to

Key Organisations in Edinburgh

Any Questions?