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Transcript of LCS 2005
Veera Reddy YannamDPTS – Ingram Micro India (P) [email protected]
Veera Reddy YannamDPTS – Ingram Micro India (P) [email protected]
Microsoft Office Live Communications Server 2005
Microsoft Office Live Communications Server 2005
AgendaAgenda
Collaboration and Productivity Challenges
Microsoft’s Vision for Integrated Communication
Live Communications Server Overview
Federation and Public IM Connectivity
Office Communicator 2005
Plan for Today and the Future
Geographic Disparity
Reduced Travel
Increased Telecommuti
ng
Time to Market
Pressures
Workers get 50%-75% of their information from
other people, but now must work with more people in
more locations(1)
275 million business travelers per year
In 2005, 80% of companies worldwide are expected to
have employees who telework(2)
Accelerating pace demands
real-time access to information and people
New Demanding Work Environments
Market Drivers
Aligning employees worldwide and
consistent communication with
customer and partners
Managing travel costs and the “overhead” of
travel downtime
Access to meetings and meeting resources while
outside the office
More productive and broad-reach processes
and solutions
Evidence Challenge
(1) Gartner Research, July 2002(2) Economist Intelligence Unit, July 2003
Email overload and mobile access needs growingEmail overload and mobile access needs growing
Working together is difficult Working together is difficult
Finding information and people is difficultFinding information and people is difficult
Accelerating pace demands real time access Accelerating pace demands real time access
Disconnected from process and projectsDisconnected from process and projects
Collaboration Has Its Own Challenges
Changing work climate driving new challenges
Collaboration Has Its Own Challenges
Changing work climate driving new challenges
IM/Email/ IM/Email/ TelephonyTelephonyAudio/Video and Audio/Video and Web ConferencingWeb Conferencing
Meeting WorkspacesMeeting WorkspacesTeam sitesTeam sites
Search Search info/peopleinfo/peopleNotifications/ Notifications/ AlertsAlerts
Flexible formsFlexible formsPortfolio Portfolio managementmanagement
Software And Services For Effective Collaboration
Collaboration as a set of pervasive services available in all products
Software And Services For Effective Collaboration
Collaboration as a set of pervasive services available in all products
Across Across NetworksNetworks
Across Across DevicesDevices
Application Application IntegrationIntegration
CalendariCalendaringng
Web & Video Web & Video ConferencingConferencing
InstantInstantMessagingMessaging
& VoIP& VoIP
E-MailE-Mail
Team Team WorkspacesWorkspaces
Identity Identity & Presence& Presence
End User Value:Unified familiar experienceRich-presence; multimodalFrom any device,
any application
IT Manager Value:Infrastructure simplificationConsolidationLow TCO
ISV & Developer Value:Standards-based platformRich API’s & Web servicesDeveloper tools
Integrated CommunicationsIntegrated Communications
By 2008 Enterprise Users will increase to 80%2
Why You Should CareGrowth in Real-Time Collaboration
Why You Should CareGrowth in Real-Time Collaboration
IM will surpass email use by 200820% of Enterprise Users use IM nowEnterprise Web
Conferencing use is expected to increase by 175% by 20081
Source: 1 - Frost & Sullivan; World Web Conferencing Markets 2004 2 - Radicati
What is Live Communications Server 2005?
What is Live Communications Server 2005?
Integration with Integration with desktop and LOB desktop and LOB
applicationsapplicationsExtensible platform Extensible platform
built on industry built on industry standardsstandards
Federation support and Federation support and MSN, AOL & Yahoo! MSN, AOL & Yahoo!
connectivityconnectivity
Enterprise-grade Enterprise-grade scalable and secure IM scalable and secure IM
solutionsolution
The convergence of enterprise applications, secure internal/external access and presence awareness
Encrypted communications between federated Encrypted communications between federated enterprises, partners, suppliers, and remote enterprises, partners, suppliers, and remote workers workers
Logging and archiving of IM traffic and content Logging and archiving of IM traffic and content for meeting compliance requirements like HIPPA for meeting compliance requirements like HIPPA & SOX& SOXIntegrated presence with Office System, Integrated presence with Office System, Windows SharePoint, Exchange and Active Windows SharePoint, Exchange and Active Directory with administration controls for per Directory with administration controls for per user feature and rights managementuser feature and rights management
Standards based platform (SIP/SIMPLE) allows for Standards based platform (SIP/SIMPLE) allows for integration with existing LOB and CRM appsintegration with existing LOB and CRM apps
Single client for IM, audio, video, data Single client for IM, audio, video, data collaboration, web conferencing, telephony and collaboration, web conferencing, telephony and Public IM contactsPublic IM contacts
Familiar and intuitive user interfaceFamiliar and intuitive user interface
What Does This Mean to You?What Does This Mean to You?
Secure Reach
Integrated
Easy-to-Use
Adding “Real-Time” to Microsoft OfficeEnabling Effective Collaboration
Adding “Real-Time” to Microsoft OfficeEnabling Effective Collaboration
More effective communication & collaboration
Rich Presence & Instant Messaging
Enhanced meetings
Integration with Microsoft Office
The Value of Secure ReachThe Value of Secure Reach
Enterprise BEnterprise BEnterprise AEnterprise A
LCS 2005LCS 2005
Office Communicator ClientOffice Communicator Client
LCS 2005LCS 2005
Office Communicator ClientOffice Communicator Client
MTLSMTLS
MTLSMTLSMTLSMTLS
LCS 2005 LCS 2005 Access ProxyAccess Proxy
Supply Chain ManagementFaster flow of information between suppliers and partners facilitates the efficient
procurement and allocation of resources, especially with companies in geographically disperse areas.
Customer ServiceSupport personnel can answer a question without having to disengage with the
customer to locate the resource that can help solve the issue .
SalesTime-sensitive business development situations can be enhanced by instantly
locating and communicating with the resources needed to solve the business issue.
Extending the value of presence and IM across the enterprise
LCS 2005 LCS 2005 Access ProxyAccess Proxy
No 3No 3rdrd party gateways party gateways requiredrequired
Sharing of presence infoSharing of presence info
On/off switch per On/off switch per Public IM network Public IM network
Logging and archivingLogging and archiving
Corporate identity Corporate identity managementmanagement
Rich Admin Controls Rich Admin Controls
Encryption of all messagesEncryption of all messages
Single Client Single Client ExperienceExperience
Icon/graphics supportIcon/graphics support
Internal & Public IM ContactsInternal & Public IM Contacts
Public IM Connectivity (PIC)Public IM Connectivity (PIC)Allowing LCS users to conduct business with MSN, AOL and Yahoo IM usersAllowing LCS users to conduct business with MSN, AOL and Yahoo IM users
Business Value of Live Communications Server 2005
Business Value of Live Communications Server 2005
Resolve work-related questions and issues faster
Overcome geographic and organization barriers
Increased Productivity
Reduced Telephony Expense
Reduced Cycle Time
Fast Return on Investment
Siemens saved $95 per conference call with integrated multi-client solution
Intel realized $25,000,000 in business value over three years by enabling connections between geographically dispersed teams
Fair Isaac decreased communication delays by 100 hours per year per person
Texas Tech saw a return on investment in 8 months due to better communication among faculty, students and staff
Microsoft Office Communicator 2005
Microsoft Office Communicator 2005
Platform Extensions Solutions Services
Multi-Party Voice / VideoHygiene
Financial News/ IM
Manufacturing/ SC
Public IM Connectivity Chat
Fax / SMSTelephony / PBX
CRM Integration
System Integrators
Integrated Conferencing
E-Learning
SessionBorder Control
Logging/Compliance/Reporting
Load Balancing
Backup
Web ClientAlerts
Mobile Client
Microsoft RTC Vibrant Partner CommunityMicrosoft RTC Vibrant Partner Community
RTC Hardware
Across Across NetworksNetworks
Across Across DevicesDevices
Application Application IntegrationIntegration
CalendariCalendaringng
Web & Video Web & Video ConferencingConferencing
InstantInstantMessagingMessaging
& VoIP& VoIP
E-MailE-Mail
Team Team WorkspacesWorkspaces
Identity Identity & Presence& Presence
End User Value:Unified familiar experienceRich-presence; multimodalFrom any device,
any application
IT Manager Value:Infrastructure simplificationConsolidationLow TCO
ISV & Developer Value:Standards-based platformRich API’s & Web servicesDeveloper tools
Integrated Communications RecapIntegrated Communications Recap
20032003 20042004
Serv
ice
Serv
ice
Clie
nt
Clie
nt
Pla
tform
Pla
tform
2006200620052005
Serv
er
Serv
er
LCS 2003 LCS 2003 LCS 2005LCS 2005
Windows Windows Messenger 5.0Messenger 5.0
CommunicatorCommunicator20052005
RTC v1.2RTC v1.2 RTC v2.0RTC v2.0
Next Gen ServerNext Gen Server
RTC v1.3RTC v1.3
Live Live Meeting Meeting
20032003
Live Meeting Live Meeting 20052005
Live Meeting Live Meeting 88
LCS 2005 SP1LCS 2005 SP1+ PIC+ PIC
CommunicatoCommunicator Web Clientr Web ClientWindows Windows
Messenger Messenger 5.15.1
Next Gen Next Gen CommunicatCommunicat
or or SIP IM/Presence ClientSIP IM/Presence ClientRich VoIP/Video endpointRich VoIP/Video endpointPBX IntegrationPBX IntegrationLM Audio integrationLM Audio integration
On-Premise Web On-Premise Web ConferencingConferencingMulti-Point Audio / VideoMulti-Point Audio / VideoBusiness Process Business Process IntegrationIntegration
Access to MSN, AOL, Yahoo!Access to MSN, AOL, Yahoo!Enhanced FederationEnhanced FederationEnhanced SPIM and URL Enhanced SPIM and URL FiltersFiltersCommunicator 2005 SupportCommunicator 2005 Support
Full Duplex VoIPFull Duplex VoIPWebcam Video & Webcam Video & Multimedia SupportMultimedia SupportEffective eLearning Effective eLearning MeetingsMeetings
RTC Software and Service RoadmapRTC Software and Service Roadmap
CommunicatoCommunicator Mobile Clientr Mobile Client
Group IMGroup IMRich PresenceRich PresenceAd-Hoc MeetingsAd-Hoc Meetings
Office IntegrationOffice IntegrationRich Content ManagementRich Content ManagementAudio IntegrationAudio IntegrationEnterprise & Partner SupportEnterprise & Partner Support
LCS 2005 ResourcesLCS 2005 Resources
http://www.microsoft.com/office/livecomm Documentation –Planning Guide
LCS Quick Start guides
LCS Deployment Guide
Window Messenger Resource Center
120-day trial download available
Customer Case Studies
Resource kit tools (compliments documentation)
Tool to Request Certificates
Federation Configuration Wizard
Configuration & Connection Validation Tool
Diagnostics Tool
Block List Manager Tool
Access Proxy Server PropertiesAccess Proxy Server Properties
OK Cancel Apply Help
Access Proxy Server
Allow Block
Configure this Access Proxy.
Allow remote users to access Live Communications servers
Proxy Security
Public Private
Federate with other domains
Compression Internal
General
Enable archiving disclaimer notification to federated users
Accept requests to any SIP domain
Server name:
Use default route to clearing house
Act as a clearing house
Advanced Options...
Enable enhanced federation
Support for Communicator Support for Communicator 20052005
Enhanced FederationEnhanced Federation
IM, Audio, Video, IM, Audio, Video, TelephonyTelephony
Enhanced SPIM controlEnhanced SPIM control
Simplified Admin Simplified Admin Controls Controls
Encryption of Encryption of messagesmessages
URL Blocking FilterURL Blocking Filter
Per user controlsPer user controls
Support for Public IMSupport for Public IM
Access Proxy Scale Access Proxy Scale
User Irene Smith PropertiesUser Irene Smith Properties
OK Cancel A pply Help
Enable Live Communications for this user
Live Communications
User sign-in name:
View/Edit…
Enable Federation
Enable Remote Access
Example: [email protected]
SIP URI: sip:[email protected]
Pool or Server:
Allow and Block list:
Enable Public Network connectivity
Archiving
Use Default Archive Settings
Archive All User Communications
Do Not Archive User Communications
Access Proxy Server PropertiesAccess Proxy Server Properties
General
OK Cancel Apply Help
BlockAllow
Specify the list of network providers hosting multiple SIP domains (represented as NP) such as clearing houses or public networks permitted to federate with your organization.
Allowed federated domains:
Add RemoveEdit
Provider Access Proxies
Proxy Security Public Private
Compression Internal
AOL AP.AOL.com
MSN AP.MSN.com
Provider
YAHOO AP.Yahoo.com
Live Communications Server 2005 SP1Live Communications Server 2005 SP1Extending the reach of IM and Presence to partners, suppliers and customersExtending the reach of IM and Presence to partners, suppliers and customers
Business Value of IM and PresenceBusiness Value of IM and PresenceResolve work-related questions and issues
faster
Accelerate business processes and response times
Reduced Cycle Time
Reduced Telephony Expense
Increased Productivity
Fast Return on Investment
Accelerate business processes such as sales, customer service, supply chain management and accounts receivable
Annual cost of international long-distance calls$500,000 x 15% reduced by IM= $75,000/yr
Average time saved using IM for quick answers, avoiding email and voice mail25% of phone time x 10% of workday = 2.5%10% of email time x 20% of workday = 2%4.5% productivity increase = 1.8 hrs/week pp
Cost savings = $2,250 per person per year
Microsoft Real Time CollaborationMicrosoft Real Time Collaboration
We understand productivity and communications software
Every day 400M users start their day with Microsoft Office Microsoft spent $6.8 billion in R&D in 2004Depth and breadth of collaboration portfolio
We offer choice and cost-efficiencyLow-cost solutionsServer-to-service continuumVibrant developer and partner community
We are your trusted business partnerLong-term vision, perseverance, and resourcesGlobal reach
EXIM vs. LCS 2005 w/ Communicator 2005
EXIM vs. LCS 2005 w/ Communicator 2005
FEATUREExchange IM
LCS 2005 w/ Messenger 5.1
LCS 2005 w/ Communicator 2005
Instant Messaging √ √ √
Encrypted IM (end-to-end) ▬ √ √
Archived IM ▬ √ √
Remote User IM (no VPN required) ▬ √ √
Federated IM (Share presence & IM w/ organizations)
▬ √ √
Public IM Connectivity (Yahoo!, MSN, AOL) ▬ ○ √
Multiparty Desktop Sharing ▬ ▬ √
Iterative Contact Search ▬ ▬ √
Exchange OOF Integrated into Presence ▬ ▬ √
Save to email (email of chat sent to you) ▬ ▬ √
Conference Call Initiation w/ Conf. Provider ▬ ▬ √
Telephone Call Control & Routing from Desktop ▬ ▬ √√ Includes best experience | ○ May include a subset of functionality | ▬ Not implemented w/o 3rd party
EIM vs. LCS 2005 w/ Communicator 2005
EIM vs. LCS 2005 w/ Communicator 2005
√ Includes best experience | ○ May include a subset of functionality | ▬ Not implemented w/o 3rd party
FEATUREExchange IM
LCS 2005 w/ Messenger 5.1
LCS 2005 w/ Communicator 2005
Enterprise Scale (Pool supports 100k users) ▬ √ √
Load Balancing, Clustering & Failover ▬ √ √
SIP Protocol Standard Compliance ▬ √ √
SIMPLE Protocol Standard Compliance ▬ √ √
Client Lockdown w/ Group Policy ○ √ √
Support for Microsoft Operations Manager ▬ √ √
Server and Client APIs (customization & automation)
▬ √ √
Part of the Microsoft Vision & Strategy ▬ ○ √
Server-side Roaming Contacts ▬ √ √
Enhanced Presence w/ Offline Status ▬ ▬ √
More than 150 Contacts ▬ √ √
Telephony Integration PartnersTelephony Integration Partners
Partner support required for telephony integration capabilities
Current partners includeSiemens
Genesys
Mitel
BroadSoft
Partners expected to increase by RTM
SIP IM/Presence And Telephony Infrastructures Side By SideSIP IM/Presence And Telephony Infrastructures Side By Side
LCS 2005LCS 2005
[email protected]@company.com
[email protected]@company.com
ADAD
SIP ProxySIP Proxy
PBX PBX DirectoryDirectory
Telephone Telephone Presence StorePresence Store
PBXPBX
PSTN GatewayPSTN Gateway
SIPSIP Proprietary SignalingProprietary Signaling
LDA
PLD
AP
SIP/CSTA SIP/CSTA GatewayGateway
Service
Pro
vider
Network
PSTN Conference Bridge/CENTREX
Telephony Integration*Telephony Integration*
*PBX integration and PSTN conferencing integration will require the purchase of a LCS Telephony CAL.
Live Communications Server EE Enterprise Edition Topologies
Live Communications Server EE Enterprise Edition Topologies
SQLSQL
RemoteRemote UsersUsers
Access ProxyAccess Proxy
LCS 2005 EELCS 2005 EE LCS 2005 EELCS 2005 EE
Load BalancerLoad Balancer
LCS 2005 EELCS 2005 EE LCS 2005 EELCS 2005 EE
Two Tiered ArchitectureOver 120k users in single pool SQL database stores user infoAuthenticated identity via AD
Scale outWith additional EE servers
Remote User AccessNo VPN required
Federate Outside FirewallsWith Access Proxy
For Higher AvailabilityFront End fail-over supportOptional SQL clustering
SQLSQL
SQL Cluster (optional)
Remote Remote UsersUsers
Access ProxyAccess Proxy
Single Server ArchitectureSupports up to 15k usersUser’s data stored in MSDE Authenticated identity in AD
Add Logging & ArchivingSQL Server
Remote User Access No VPN required
Federate Outside FirewallVia Access Proxy
LCS ClientsLCS Clients
LCS 2005 SELCS 2005 SE
Logging/ArchivingLogging/ArchivingServerServer
SQL
Live Communications Server SEStandard Edition Basic Topology
Live Communications Server SEStandard Edition Basic Topology
LCS 2005 Standard LCS 2005 Standard Edition EnvironnentEdition Environnent
Live Communications Server 2005 ‘Direct’ Federation with IM and Presence Between OrganizationsLive Communications Server 2005
‘Direct’ Federation with IM and Presence Between Organizations
Manage connected environments to 2 or more organizationsAbility to specify shared certificates and user access
Access Proxy is Key component
Enterprise BEnterprise BEnterprise AEnterprise A
LCS LCS 20052005
Office Communicator ClientOffice Communicator Client
LCS LCS 20052005
Office Communicator ClientOffice Communicator Client
LCS 2005 LCS 2005 Access ProxyAccess ProxyLCS 2005 LCS 2005
Access ProxyAccess Proxy
MTLSMTLS
MTLSMTLSMTLSMTLS
LCS 2005LCS 2005ClearinghouseClearinghouse
LCS LCS 20052005
Live Communications Server 2005’Clearinghouse’ Federation - Automotive Industry Example)
Live Communications Server 2005’Clearinghouse’ Federation - Automotive Industry Example)
Automobile Automobile ManufacturerManufacturer
(LCS 2005 Enterprise)(LCS 2005 Enterprise)
Office Communicator ClientsOffice Communicator Clients
Windshield Manufactu
rer
Tire Supplier
Audio Supplier
Central point of managementAllows for enterprise to have ONE connection to clearinghouse vs. multiple connections to multiple organizations (Clearinghouse serves as router to other organizations)
LCS 2005LCS 2005LCS 2005 LCS 2005
Access ProxyAccess ProxyLCS 2005 LCS 2005
Access ProxyAccess ProxyLCS 2005 LCS 2005
Access ProxyAccess Proxy
MTLSMTLS MTLSMTLSMTLSMTLS MTLSMTLS
Enterprise AEnterprise A
User AUser A
Remote User Scenario (Without VPN)
Remote User Scenario (Without VPN)
LCS 2005 LCS 2005 Access ProxyAccess Proxy
LCS LCS 20052005
User CUser C
User BUser B
User EUser E
User DUser DUser FUser F
• SIP over TLS tunneling via port 5061 or 443• No VPN required, authentication at the Access Proxy
Office Communicator Clients
MTLSMTLSTLSTLS
Microsoft Office Live MeetingMicrosoft Office Live MeetingLive Meeting is the effective meeting solution that enables you to work together successfully no matter where you are.
Familiar and easy to use for organizers, presenters, meeting attendees and administrators
Familiar and easy to use for organizers, presenters, meeting attendees and administrators
Easy-to-Use
Collaborate in a convenient, online environment with your existing desktop tools, audio, scheduling, and other systems
Collaborate in a convenient, online environment with your existing desktop tools, audio, scheduling, and other systemsIntegrated
From small, collaborative meetings or training to large events with thousands of participants, your audience will be engaged in a powerful virtual meeting room environment
From small, collaborative meetings or training to large events with thousands of participants, your audience will be engaged in a powerful virtual meeting room environmentInteractive
New in Live Meeting 2005New in Live Meeting 2005
Audio Conference Call ControlsOne-Click Content ControlsParticipant ControlsMeeting LobbyIntranet Portal
Audio Conference Call ControlsOne-Click Content ControlsParticipant ControlsMeeting LobbyIntranet Portal
Easy-to-Use
Microsoft Office IntegrationEnhanced Outlook Integration Integrated Audio Broadcast
Microsoft Office IntegrationEnhanced Outlook Integration Integrated Audio Broadcast
Integrated
PowerPoint Viewer Document ViewerEnhanced Application & Desktop Sharing
PowerPoint Viewer Document ViewerEnhanced Application & Desktop SharingInteractive
Live Meeting Drives Results
Live Meeting Drives Results
MoreEffectiveEventsPositive
ROIReducedTravel
HigherProductivity
Competitive Advantage
EventsCommunicate
with Thousands in
a Single Event
TrainingGet Employees, Customers and Partners Up-
to- Speed
Collaborative Meetings
Work Together in Real Time Regardless of
Location
Live Meeting
Live Meeting Business Value
Live Meeting Business Value
Travel
Extend Your Reach: Collaborate worldwide in real time to align your employees and improve customer satisfaction
Do More With Less: Drive more leads, close more deals, and train employees fasterSave Time and Money: Reduce travel-related costs and downtime. Share information easily and execute quickly
Airfare x 2 $2,0001 Day Out of Office x 2 $2,000Meals, Transport, etc. $200Lodging x 2 $300Total for 2-hr. Meeting =$4,500
Vs.
Copyright ©2004 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.