Curriculum VitaeLAUREN JONES

PERSONAL DETAILS

Location: Manchester

Notice Period: 4 Weeks

Minimum Salary required: £25,000

Driving Licence: Yes

Systems Experience: Microsoft Office, Microsoft Excel, Visio, Power Point, OB10, SAP & Sage 50

CAREER SUMMARY

July 2014 – May 2015May 2015 - Present Shred-It Ltd

Credit Controller Credit Control Team Leader

Duties and Responsibilities:

Maintaining exceptional customer relations and promoting sound customer service/experience.

Collecting top Local/National/Consolidated accounts with debt ranging from 30-60 days and <90 days overdue.

Process mapping Management reporting Processing arrear reminders Managing a team of 14 credit controllers Manage legal action process and suspension of accounts Managing credit note process and trackers Team 1-2-1’s Recruitment & interview process Debt calls

Managing UK inbound email boxes Allocation of Cash, Card, BACs & Cheques Reconciling accounts including reversals Generating invoices, statements and re-bill Resolved customer queries Write off ’s Reporting in to the AR Manager Overseeing the Iron Mountain integration Ran AR Department for 10 weeks with no AR Manager & no SSC Director

and maintained a steady DSO

May 2013 – July 2014Estates & Law LtdCredit Controller

Managing approx. 1000 accounts Dunning Letters Managed Legal process Generating invoice and statements Reporting to Managing Director Allocation of Cash, BACs, Cheque & Card payments Reconciling customer accounts Managing payment plans Credit check and monitor customer credit limits Bank reconciliations Resolved customer queries Eco-sign contracts General administrative duties Data entry onto in-house data base

March 2011 – May 2013

Support WorkerBlackpool Council

Enabling Service Users to live independently within a supported living environment

Managing Service User finances

Personal care duties Integration into the community End of life care Administration of medication Issuing Care Plans Risk Assessments Reporting General AD Hoc duties

Academic Education:

Maths CEnglish C,CScience C,CGeography CHistory BChild Care & Development CR.E CResistant Materials C

Business Management & Administration – NVQ2Key skills Maths & English Health & Safety x 2ECDL – Level 2Customer Service - NVQ2

Moving & Handling Safe Handling & Administering of Medication

Diploma in Health and Social CareSafe Guarding AdultsLoad Management