By

Sayed S. El-Houshy Demonstrator,

Hotel Studies Department Faculty of Tourism &

Hotels Alexandria University

2013\2014

Latest Technologies Used in Hotels

1. The Guest Express Kiosks

The Guest Express Kiosks

An Automated self-service kiosk system that expedites front desk Check-In/ Key Handling \Check-Out.

Multi-languageReduce lines and offer additional services to

guestsFewer Employees and Reduced Costs Competitive Advantage Alert when key cards or receipt paper needs

restocking

Cont.

2. IntelliChaise® Personal Ordering System

Cont.

A wireless handheld device with a simple touch screen that allows guests to place orders for food, beverages and hotel services poolside, beachside directly from their chair.

Includes guest units and server units, plus central processing equipment.

Cont.

Using the guest’s room number and a private PIN code

The guest’s orders are wirelessly transmitted to the kitchen, bar,

Pick up Server Units Advantage & revenue opportunities:

1. Up sell beverage selections to the guest2. Display cocktails and wine offerings3. Provide detailed photos and descriptions4. Highlight specialties and promotions

How ???

3. Hygiena - ATP Hygiene Monitoring System

Palm-sized instrument That is extremely sensitive, accurate and affordable hygiene monitoring system.

Cont.

It allows Restaurants to;

Determine the cleaning efficiency and hygienic status of surfaces and water

Ensure food safety and extends product shelf life

Improve sanitizer effectiveness Cost-effective Assist in developing HACCP principles

4. Waiter Call Paging System

“My kitchen is on a different floor to the

restaurant – how will the chef notify once food

has been ready?”

This System helps to serve food as soon as it’s

ready. When meals are ready, the chef presses the

WaiterCall transmitter sending a silent “Vibrates” message to the appropriate waiter's pager.

The waiter pagers alert up to three times when food is ready.

If the third page is unanswered, the manager is alerted.

An ‘All Page’ button lets managers send a message to all waiter pagers.

Cont.

 5. Guestroom Digital Assistant

“GDA”

Touchscreen that allows guests to control room temperature, lighting, drapes

It also includes Alarm Clock and Telephone.Display outside temperature Privacy Or Make Up Room Button.World TimeRoom Service FunctionsLocal Weather & Local Services Information Multiple Language Display

6. Aloha Guest Manager

Cont.

The new innovative Aloha Guest Manager is a graphical software provides seating, wait-list and table management to the restaurant team. Tracks table status, Reduces the time tables that are left unseated, Captures key guest information to help you

provide personalized service. Suggested & preferred seating “P.S” Management of guest data “ Reservation Books

“ Station & server management

8.TrackSmart Table Location System

Ideal for fast casual restaurants. TrackSmart™ is a customer location

system that reduces congestion at the counter and helps deliver food faster.

Once customers have placed their food order, staff simply hand them a guest tag, TrackSmart then monitors the diner’s location.

When the food is ready to be delivered, staff can instantly see which table the customer is sitting at ?

Cont.

Guest Tags, Table Tags and easy-to-use PC Software.

9. EasyCall for Restaurants

EasyCall is an effective Customer - to - Staff paging system. 

The EasyCall micro button allows customers to summon staff with voiceless.

The EasyCall units are attractive to be secured to walls, desks or tables,

EasyCall allows restaurants, hotels, pubs, clubs and leisure facilities to 'expand' service out of doors more easily,

Top-White Restaurant

On Table EasyCall Micro Button

Conference & Meeting Room Service Call Buttons

This technology has proven to be the solution for that age old problem;

"I need service, where is the Conference Server?"

A wireless call button that can be placed anywhere in your meeting room.

Used by many of Europe's leading hotel chains,

11. ConnectSmart® Kitchen

ConnectSmart® Kitchen (CSK) helps chefs on………..

Screens at each chef’s station present staff with all the information they need when and where they need it.  

All front of house staff have access to real-time production information.  

 Corporate management can capture analytical data on food production and speed to further improve service. 

CSK displays the average cook times at each station; management can compare labor and sales data.

Smart Kitchens- Electronic Recipes

14. Meat & Fish Fatmeter

The Fatmeter was developed to measure lipid content of fish, meat and poultry products.

The handheld instrument is placed in contact with the sample and the fat/oil content is displayed on the instrument’s digital readout,

15. Fish Freshness Meter

There is a need for objective methods for measuring freshness that do not depend on the subjective opinion of human judges.

The Distell Fish Freshness Meter, or Torrymeter, has been developed to meet these requirements.

15. INNtouch™ Guest Notification Device

It consists of an interior guestroom plate with

two buttons and a door

chime.

It is matched with an exterior corridor wall plate

featuring a doorbell and

indicators for privacy and make up room

requests.

The most common application is to replace the use

of doorknob tags

Cont.

When a staff member or other guest presses the

doorbell symbol on the exterior plate, the chime

rings inside the guestroom.

By pressing the privacy button the guest is

disabling the bell and illuminating the privacy

indicator on the exterior door plate.It allows staff to determine the occupancy of a

room without knocking.

16. Roca Intelligent Drain

Other Technological Devices

Electronic Guest Book In Room Interactive

Directory TableScout Management

system Electronic Concierge Digital Menus Video On Demand “ VOD

“ Aloha Systems

Collections Tea Brewing SystemLobby Advertising

Monitors Ving Card Signature E. Wrist Tag “RFID” The IMMIQUE BEDIQ Customer Pagers Host Alert Kiosk

Welcome to The Era of Technology

Videos

Thank you!