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Transcript of LAS most recent
yourbuilding repair network
Issue 1
In this
issue...Page 2-3
News
Page 4-5
Feature
Page 6
Hello & Good-
bye
Page 7
Quiz
Page 8
Getting to know
Summer 2009 The quarterly journal for the clients, contractors and staff of LAS.
yourbuilding repair network
2
Issue 1 Summer 2009 www.lanesassist.com
Lanes Assistance Serv-
ices is set to launch a
new home insurance
claims management
system to further im-
prove its already excel-
lent service levels.
The building repair net-
work has confirmed
they are to launch the
G-Claim 3.5 system in
June after a successful
trial period with a num-
ber of its Manchester
based claim handlers.
The system will replace
the company’s already
successful G-claim sys-
tem which is currently
used by several insur-
ance claim administra-
tors throughout the UK.
The software will incor-
porate a traffic light flag-
ging system that will
direct claim handlers to
the next stage of the
claim, ensuring that
customers will receive
an excellent standard of
customer service.
LAS director of opera-
tions, Wendy Harfield
told Post that the new
system will speed up
the claim process and
ensure policyholders re-
ceive a quick resolution
to their claim.
She said: “The new G-
claim system will allow
us to more efficiently
deal with the needs of
the policyholder.
“The traffic light flagging
system will ensure that
customers are dealt
with in a timely manner.”
Lanes’ contractors are
also now using the new
Magicomm G303 which
allows surveyors to up-
load survey reports and
estimates onto the G-
claim system, meaning
claim handlers and the
authorisation team can
have quick access to
estimates and photo-
graphs taken onsite.
The system has been
developed by Australian
based McMullan Con-
sulting in line with the
requirements of LAS, to
ensure the system is
absolutely perfect for
the needs of its users.
Lanes Assistance Serv-
ices were last year win-
ners of the E-Business
award at the British In-
surance Awards.
G-claim 3.5
set for July
launch date
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Issue 1 Summer 2009 www.lanesassist.com
7yourbuilding repair network
Issue 1 Summer 2009www.lanesassist.com
yourbuilding repair network
Getting to know...Justin Moule
Quality & Training co-ordinator
1. What is your all-time favourite film?
2. What is the last great book you read?
3. What is you favourtie album of all-time?
4. What is your dream holiday destination?
5. What is your favourtie food?
6. What is your favourite board-game?
7. Who is your favourite band or recording artist?
Justin has worked in insurance since starting as a
claim handler with Legal & General in 2001.
Since then he has gained experience with several in-
surance companies before joining Lanes Assistance
Services in October 2007.
Justin was initially hired to help out with the training
and on-going development of LAS claim handlers.
Favourite film of all time would have to be The Green Mile.
The last good book I read is actually the one I’m just about to finish. It’s called ‘The Shack’
by WM Young.
It would be a real push to decide on one favourite album of all time but i’m a big Coldplay
fan and their last one, ‘Viva La Vida’ is definitely one of my favourites.
Dream holiday destination would be somewhere like Mauritius, Barbados, or Hawaii. Any-
where with lots of sunshine and plenty of beaches and booze!
My favourite food would have to be Italian. I’m a keen (and pretty good) cook and i love
cooking Italian peasant dishes.
Sorry, can’t stand board-games!
Coldplay, but i’ll pretty much listen to anything involving
guitars.
Registered Office:
17 Parkside Lane, Parkside Industrial Estate, Leeds, LS11 5TD.
Reg No. 2708265 Registered in England
Issue 1 Summer 2009www.lanesassist.com