LARGE POWER USERS GUIDE - UMEME

Large Power Users (LPU) Guide Large Power Users (LPU) Guide 1

LARGE POWERUSERS GUIDE

2020

Large Power Users (LPU) Guide Large Power Users (LPU) Guide2

Who We Are

Uganda’s main electricity distribution company, listed on the Uganda Securities Exchange and cross listed on the Nairobi Securities Exchange. We operate a 20 year electricity distribution concession from the Government of Uganda. Following reforms in 1999, Uganda adopted a single buyer electricity sector model, where Uganda Electricity Transmission Company Limited (UETCL) is the System Operator, responsible for purchasing electricity from all Independent Power Producers, import and export of electricity. UETCL is our sole supplier.

As a distributor, we supply electricity to customers, involving operation, maintenance and upgrade of power infrastructure, electricity retail and provision of related services. The Electricity Regulatory Authority are responsible for sector regulation, with their mandate including setting operating standards and appropriate end user tariffs.

Powering communities, business and industry for a prosperous

Uganda

OurVision

To supply our customers with safe, reliable electricity through an efficient distribution network

and with passionate people, while delivering sustainable

shareholder value.

OurMission

SafetyCustomer Service

IntegrityTeamworkInnovation

OurValues


Small and Medium IndustrialSupplied at 415V with maximum demand up to 500kVA

Large IndustrialSupplied at 11kV or 33kV with maximum demand of 1500kVA

Extra Large IndustrialSupplied at 11kV or 33kV with average demand exceeding 1500kVA (dealing in Manufacturing)

Who are Large Power Users? (LPUs)

Where to Apply

Uganda Investment Authority One Stop Centre (OSC) – Umeme Office

These are categorised as below:

**The electricity network operates at a frequency of 50Hz

Call or Whatsapp us through 0313360050 for more details

Prospective customers should apply through the nearest Umeme Service Centre during the planning stages of the construction. The manager will organize a site visit within 3 working days and assess network capacity to support the intended business.

The full list of service centres is on Page 10.

OSC is located at Twed Plaza along Lumumba Avenue in Uganda Investment Authority Office. It was established to enable the local and foreign investors access the services to start up a business. Among the offices/agencies found at OSC is Umeme. Together with the area Umeme offices, the OSC forecasts the load requirements in Industrial parks and liaises with the Engineering teams across the energy sector chain to bridge the network gaps.


What are Wayleaves?

Requirements for a Connection

Our Standard Charges for a Connection

Procedure

Rights of way acquired by persons/entities who have applied for supply, provision and installation and maintenance of equipment necessary to supply electricity to their premises.

Where a site visit reveals the need for wayleaves, the applicant will be notified in writing. In response, the applicant must provide proof that wayleaves were acquired in writing from affected property owners before a connection can be effected.

Umeme will support the applicant with useful technical advice to aid this process.

Prospective customers should notify their local Umeme Service Centre Manager during planning stages. The Service Centre Manager will organise a site visit within 3 working days and assess network capacity to support the intended business. Following the outcome of the site assessment, the Customer will be advised on the next steps by the Service Centre Manager. An application for electricity by the customer should be addressed to the Service Centre Manager, with a copy sent to the Regional Manager.

All payments can be made through the following Banks. Do not make direct payments to any of our staff or contractors.

Item Amount

Inspection Fees Small Industrial 88,500

Medium & Large Industrial 118,000

Security Deposit Small Industrial 200,000

Medium Industrial 1,000,000

Large Industrial 2,000,000

Cost of Works (incl Labour and Transport)

Varies depending on material requirements.

Type of Connection RequirementsSmall Industrial • Certificate of Completion of Internal Wiring

• Copy of Certificate of Incorporation (Companies).

• Customer identification documents (National ID).

Medium Industrial Copy of Proof of Ownership or Tenancy (deeds or tenancy agreement)

High Industrial Duly filled wayleaves consent form (where applicable)

**Customer can visit any of our service centers to obtain more information or visit our web site.


Our Partner Banks:

Our Commitment to YouWe promise to effect new connections without unnecessary delays to the following timelines:

**An invoice will be valid for 30 days from issuance

Site Visit - 3 days

Detailed Survey and Drawings (If applicable)

- 5 Days

Quotation - 1 Day

Invoice - 1 Day

Construction and Commissioning - 15 Days

Standard Chartered, Bank Of Africa, KCB, DFCU Bank, Citi Bank, Housing Finance Bank, Stanbic Bank, Equity Bank, Post Bank, Diamond Trust Bank, Orient Bank, United Bank for Africa, Finance Trust Bank, Absa Bank, Centenary Bank and Bank Of Baroda, NC Bank


*Forms can also be obtained from district offices. Please visit link for details https://www.umeme.co.ug/help/faqs

S T E P

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03S T E P

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Download the AMR Web Access Agreement Form from our website.

Fill in the form and submit it to the Umeme district office which covers your area.

Your request will be reviewed by the district supervisor and if approved, you will be contacted with your login details.

Log into the Online AMR System and access your consumption data and load profiles.

The Automated Meter Reading (AMR) is a technology of remote collection of energy consumption and other meter data to a central location for billing, troubleshooting, and further analysis aimed at improving on the service delivery to its Large Power Users

Automated Meter Reading (AMR) for Large Power Users

Web Access

You can view your consumption and load profile data over the internet. Below are the steps through which you can obtain login details.


Energy Rebate Framework

As a customer, you could invest in power line extension undertaken as part of

customer connection installations and get compensated for it through Energy Rebates.

The Energy Rebate Framework is an initiative introduced by the Electricity Regulatory Authority to reimburse customers for approved investments in line extensions

undertaken as part of customer connection installations. the compensation is undertaken by the licensees (in this case Umeme) over time through offsets of monthly energy billed.

Who is eligible for Energy Rebate?

Industrial customers; • With maximum demand above 500KVA• Located in an industrial park /any other location approved by ERA• Constructing a network in an area that can connect 10 potential customers within one year of commissioning• Minimum length of network should be 500Metres


Declining Block Tariff

What is a Declining Block Tariff?

Electricity Regulatory Authority (ERA) has introduced a declining block tariff, which will give opportunity to industrialist customers to enjoy discounted power rates after achieving a defined threshold consumption. Threshold consumption will be set for each customer and any units consumed above the threshold will be charged lower rates.

Who Qualifies?

Declining block tariff will initially be for the industrial customers billing on codes 30 and 40 i.e. Large and Extra-Large Industrial customers. How will the Declining Block Tariff work?

Industrialists will be allocated individual threshold for electricity consumption and when they hit the target, electricity consumed after the threshold will be sold at discounted rates. As an example, a manufacturer that normally consumes 1,000 units, is given a target to consume 1,200 units and instead consumes 1,300 units. The targeted 1200 units would be charged at normal tariff rates (Block 1 Rates) while the additional consumption (100 units) would be charged lower tariff rates (Block 2 Rates).


Install appropriate medium voltage and low voltage protection to prevent faults from destabilising a large portion of the network.

Install correctly sized reactive compensation equipment or capacitor banks to help maintain a good voltage profile at the supply point.

Ensure a proper earthing systems independent and separate to prevent power quality disturbances

The customer’s

role in ensuring a stable network


WEST

Bushenyi Service Centre,Ishaka, opposite BasajjaPolice Station

Fort Portal Service Centre,Plot 7, Rukiidi (111) Street

Hoima Service Centre,Plot 10, Main Street

Kabale Service Centre,Plot 127, Kabale Road

Kasese Service Centre,Plot 39 Block 425, MargaritaRoad

Masaka Service Centre,Plot 30, Kampala-Masaka Road

Mbarara Service Centre,Plot 19, High Street

Mityana Service Centre,Plot 39, Mityana Road

Rukungiri Service Centre,Republic Road Zone

Kisoro Service Centre,Mutanda Road

Mubende Service CentreBus Park Road

Ibanda Service Centre,High Street, Plot No. 343,KazRutHouse

Lyantonde Service Centre,Kyamera Road, Plot 506,Lyantonde

Ntungamo Service Centre,Old Kabale-Mbarara Road,Ntungamo Town, Plot 87

EAST

Iganga Service Centre,Plot 109, Old Market Street

Jinja Service Centre,Plot 14/16, Oboja Road

Kamuli Service Centre,Plot 1-2 Katalo Road

Mbale Service Centre,Plot 42, Cathedral Avenue

Mukono Service Centre,Plot 98-102, Kampala Road

Soroti Service Centre,Soroti Avenue

Tororo Service Centre,1a & 1b Bazaar Street

Kayunga Service Centre,Hospital Lane

Lugazi Service Centre,Ntenga Road

Paliisa Service Centre,Outa road, YNM Building

Sironko Service Centre,Plot 1, Buwalasi View Road,Sironko Town Council

NORTH

Gulu Service Centre,Plot 28 Gulu Street

Kitgum Service Centre,Janan Luwum Road

Lira Service Centre,Plot 1 Maruzi Road

Masindi Service Centre,Masindi Port Road

CENTRAL

Bombo Service Centre,Plot 12, Kalangala Road, Bombo

Kabalagala Service Centre,Tirupati Mall, Ggaba Road,Nsambya

Kampala Metro Service Centre,Plot 5, Pilkington Road

Kasana Service Centre,Kaludo Complex, Kasana Town

Kitintale Service Centre,Plot 243, Luzira-Kitintale

Kireka Service Centre,Lico Holdings Building, Plot 103

Entebbe Service Centre,Plot 26, Kampala Road

Magyigye Service Centre,Zirobwe Road, Magigye Town

Najjanankumbi Service Centre,2nd Floor, Freedom City Mall,Namasuba, Entebbe Road

Nakulabye Service Centre,Nakulabye Plaza, Kibuga, Mengo

Nateete Service Centre,Gamba Plaza, Nalukolongo,Nateete

Ntinda Service Centre,Plot 31, Ntinda Complex

Naalya Service Centre,Quality Shopping Mall, 1st Floor

Wandegeya Service Centre,Plot 1064 & 956, Bombo Road

Wabigalo Service Centre,Nakasongola road, WabigaloTrading Center

Kiboga Service Centre,Kiboga Town, Wamala Road,Plot 506

OUR SERVICE CENTRES


Say no to briberyNo sta� / contractor is allowed to

receive money directly on behalf of Umeme.

Call 0312 360777 if solicited


Report all electricity emergencies through our

contact channels.

Stay Alert,Stay Safe,Save Lives.

Contact us on the LPU hotline 0313360050 for all inquires

For escalations, contact:The Head of Customer Experience at [email protected]

Or The Managing Director at [email protected]

LARGE POWER USERS GUIDE - UMEME

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