Laredo International Bridges Toll Collection System and ... · PDF fileJanuary 16, 2015 1 City...
Transcript of Laredo International Bridges Toll Collection System and ... · PDF fileJanuary 16, 2015 1 City...
City of Laredo International Bridges
Electronic Toll Collection and Customer Service Center
Systems Upgrades
Request for Proposals
MIGUEL PESCADOR CITY OF LAREDO 5512 THOMAS AVE LAREDO, TX 78041
ADDENDUM
#2 January 16, 2015
January 16, 2015 1
City of Laredo International Bridges Request for Proposals Electronic Toll Collection and Customer Service Center Systems Upgrades ADDENDUM #2
TABLE OF CONTENTS
1. BRIDGE SITE VISIT AND PRE-PROPOSAL MEETING ATTENDEES ....................................................... 2
2. SECTION 3.4.2 PROPOSAL EVALUATION CRITERIA .......................................................................... 3
3. RESPONSES TO PROPOSERS’ QUESTIONS ........................................................................................ 4
4. TOLL COLLECTION SYSTEM DRAWINGS, AS-BUILTS, PLANS AND SCHEMATICS ............................ 13
January 16, 2015 2
City of Laredo International Bridges Request for Proposals Electronic Toll Collection and Customer Service Center Systems Upgrades ADDENDUM #2
Addendum #2, issued on January 16, 2015, is intended to interpret, clarify and/or amend information provided in the City of Laredo International Bridges Request for Proposals (RFP) for Electronic Toll Collection and Customer Service Center Systems Upgrades dated November 14, 2014. Addendum #2 reflects the following additions to the RFP:
1. Addition of Bridge Site Visit and Pre-Proposal Meeting Attendees List 2. Section 3.4.2-Proposal Evaluation Criteria 3. Responses to Proposers’ Questions 4. Toll Collection System Drawings, As-Builts, Plans, Schematics
All requirements of the RFP not modified herein shall remain unchanged. It is the responsibility of the Proposers to incorporate all changes into the base RFP dated November 14, 2014.
1. BRIDGE SITE VISIT AND PRE-PROPOSAL MEETING ATTENDEES Attendee sign in sheets from the Bridge Site Visit and Pre-Proposal Meeting are provided as follows.
January 16, 2015 3
City of Laredo International Bridges Request for Proposals Electronic Toll Collection and Customer Service Center Systems Upgrades ADDENDUM #2
2. SECTION 3.4.2 PROPOSAL EVALUATION CRITERIA Refer to modifications to the original RFP language below in strikeout and bold. Proposal Scoring In determining the best value for the CITY the following factors, listed in priority order, shall be considered in evaluating the Proposals:
RFP Section
Criteria (Response to RFP Sections)
6 Qualifications 7 Technical Requirements 8 Scope of Work 9 Price NA Other Information 9 Price 7 Technical Requirements 8 Scope of Work 6 Qualifications NA Other Information
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City of Laredo International Bridges Request for Proposals Electronic Toll Collection and Customer Service Center Systems Upgrades ADDENDUM #2
3. RESPONSES TO PROPOSERS’ QUESTIONS Questions and responses are provided in the following Tables. Responses to questions have resulted in additions and/or modifications to the following sections as defined by the responses in the tables.
• Section 2 Proposal Content: Additional language • Section 2.8 Appendices: Additional language • Section 2.5 Scope of Work: Modified language • Section 4.1 Bridge Overviews: Modified language • Section 7.1.1 Automatic Vehicle Identification: Modified language • Section 7.1.4.2 Weigh in Motion: Modified language • Section 7.4.1-Vehicular Toll Collection System-KPI 2: Additional/modified language • Section 7.4.1-Vehicular Toll Collection System-KPI 10: Additional/modified language • Section 7.4.1-Vehicular Toll Collection System-KPI 17: Additional language • Section 7.4.1-Vehicular Toll Collection System-KPI 21: Modified language • Section 7.4.1-Vehicular Toll Collection System-KPI 23: Modified language • Section 7.4.1-Vehicular Toll Collection System-KPI 24: Modified language • Section 7.4.1-Vehicular Toll Collection System-KPI 25: Modified language • Section 7.4.1-Vehicular Toll Collection System-KPI 26: Modified language • Section 7.4.3-Customer Service Center System-KPI 33: Modified language • Section 7.4.3-Customer Service Center System-KPI 38: Modified language • Section 7.4.3-Customer Service Center System-KPI 43: Additional language • Section 7.4.3-Customer Service Center System-KPI 44: Modified language • Section 7.4.3-Customer Service Center System-KPI 45: Modified language • Section 7.4.3-Customer Service Center System-KPI 46: Modified language
Q
No.
RFP
Section
No.
RFP Section NameRFP
PageQuestion/Comment Responses to Questions
1 General N/A N/A Our company is interested in supplying equipment and
services to entities that are submitting proposals in response
to the RFP. Can the City please post a list of RFP holders or a
list of companies who plan to submit proposals?
The attendee sign in sheets from the Bridge Site Visit and Pre-
Proposal Meeting on December 4, 2014 are provided in
Addendum #2.
2 NA General NA During the pre-proposal meeting for the toll system project it
was stated that the attendee list for the meeting would be
posted on the project web site, so I did not make certain to
get business cards from all the bidders and in particular from
the folks from TransCore. I’d like very much to provide a
quote for the WIM scale portion of the project to all those
bidding but need their contact information to enable that.
Do you still plan to post the attendee list, with contact
information, on the project web site? And if so, when? If not,
could I get a copy to enable contact with the bidders?
The attendee sign in sheets from the Bridge Site Visit and Pre-
Proposal Meeting on December 4, 2014 are provided in
Addendum #2.
3 N/A General Question N/A Are license plate cameras required? There is no mention of
this in the RFP.
License plate cameras are NOT required.
4 1.16 Receipt and Opening of
Proposals
12 On page 12 of the RFP it states that proposals are due by 3:00
pm local time. However, on the procurement website it
states 5:00 pm. Would the City please clarify the correct
time?
Proposals are due by 3:00 pm local time.
Correction has been made on City (procurement) website.
5 2 Proposal Content 17 Bidders are instructed to include the “date of the proposal” in
the header/footer. Does this mean the due date or the date
of the opening?
"Date of the Proposal" refers to the "Date the Proposal is
Submitted".
City of Laredo International Bridges Request for Proposals
Electronic Toll Collection and Customer Service Center Systems Upgrades
RESPONSES TO QUESTIONS
Q
No.
RFP
Section
No.
RFP Section NameRFP
PageQuestion/Comment Responses to Questions
City of Laredo International Bridges Request for Proposals
Electronic Toll Collection and Customer Service Center Systems Upgrades
RESPONSES TO QUESTIONS
6 2 Proposal Content 17 The RFP requires Bidders to respond using minimum 10 pt
Arial or 12 pt Times New Roman font. May Bidders use a
smaller, still readable font for the following: headers and
footers, requirement text, exhibits, and tables?
Table 2-1 Proposal Format Requirements-Page Presentation
has been amended to include the following language:
"Headers/Footers, Exhibits, Covers, Tab Dividers and Tables
are not subject to the 10 pt Arial or 12 pt Times New Roman
font, however, the minimum font size for headers/footers,
exhibits, covers, tab dividers and tables is 8 pt Arial and 10 pt
Times New Roman."
7 2 Proposal Content 17 The RFP requires Bidders to respond using minimum 10 pt
Arial or 12 pt Times New Roman font. Several requested
documents/samples do not comply with font restrictions and
they are not available in a native MS Office format for font
adjustments. Would the City please confirm that it is
permissible to submit those documents as is.
Table 2-1 Proposal Format Requirements-Page Presentation
has been amended to include the following language:
"Resumes, report samples and financial documents may be
submitted in their native form and do not have to comply
with font restrictions."
8 2 Proposal Content 17 The RFP restricts page size to 8 ½ X 11 inch paper. For
complex documents like Microsoft Project plans (Gantt
Charts, etc.) and architecture diagrams, may Bidders use
larger paper folded down to 8 ½ X 11 inch size?
Yes
9 2 Proposal Content 17 Would the City please confirm that the page limit does not
include financial statements.
Section 2.8 Appendices has been amended to include the
following language:
"Appendix E is reserved for Financial Statements and may be
submitted as a hard copy or soft copy as a pdf on a CD".
10 2 Proposal Content 17 Would the City please confirm that the page limit does not
include the Appendices (required forms, resumes, etc.)
Addendum #1 modified Table 2-1 Proposal Format
Requirements-Page Limitations: "Proposal shall be limited to
150 pages for Parts I, II, III and Appendices A, B and C,
excluding Cover and Dividers.
Appendix D has a page limitation of 25 pages."
Q
No.
RFP
Section
No.
RFP Section NameRFP
PageQuestion/Comment Responses to Questions
City of Laredo International Bridges Request for Proposals
Electronic Toll Collection and Customer Service Center Systems Upgrades
RESPONSES TO QUESTIONS
11 2 Proposal Content 17 Would the City please confirm that the page limit does not
include the table of contents.
The page limit DOES include the table of contents.
12 2 Proposal Content 17 Would the City please confirm that the page limit does not
include the title page.
The Cover page is excluded from the page limitation.
13 2.5 Scope of Work 18 In this section it states: "The Proposer shall address
requirements defined in the RFP in Section 9 and include only
the information specified for each section. Innovative project
management approaches are encouraged." Does the City
mean Section 8, Scope of Work?
Section 2.5 Scope of Work has been modified to read:
"The Proposer shall address requirements defined in the RFP
in Section 9 Section 8 and include only the information
specified for each section. Innovative project management
approaches are encouraged."
14 4.1 Bridge Overviews 24-25 This section indicates Bridge III is open 7 days a week, 8:00
a.m. to 12:00 p.m., but does not indicate hours of operation
for Bridge IV. What are the hours of operation for Bridge IV?
Section 4.1 Bridge Overviews has been modified to read:
"Bridge III - Colombia Solidarity: Bridge III was constructed
July 31, 1991 at a cost of $12 million on the United States
side. It has eight (8) lanes and is open from 8:00 a.m. until
12:00 p.m. a.m. (midnight) seven (7) days a week."
Hours of operations for all the Bridges are provided in Table 4-
1 Bridge Summary.
15 5 Existing Systems
Technology
28-34 In order to accurately determine details and extent of civil
work required, it's necessary to understand not just the
equipment currently installed but the existing infrastructure
supporting that equipment as well (wiring/diagrams, conduit
layouts, drainage layouts, power distribution layouts, etc).
Can the City provide as-built drawings for the existing systems
to provide that information?
Contact Yvette Limon at [email protected] for copies of
available as-builts, drawings, plans, and schematics. Contact
must be made on or before January 23, 2015 at 3 p.m. local
Laredo, TX time.
Q
No.
RFP
Section
No.
RFP Section NameRFP
PageQuestion/Comment Responses to Questions
City of Laredo International Bridges Request for Proposals
Electronic Toll Collection and Customer Service Center Systems Upgrades
RESPONSES TO QUESTIONS
16 5.1.1 Automatic Vehicle
Identification
28 Would the City please specify which lanes are to be equipped
with AVI readers and antennas? In RFP Section 5.1.1
Automatic Vehicle Identification, Page 28 it states:
“Bridge I has an AVI subsystem installed in lanes 3 and 4 only.
Every lane of Bridges III and Bridge IV has an AVI subsystem.
Bridge II has an AVI subsystem installed in lanes 4, 5 and 6
only.” However, in Exhibit #6, Equipment Summary, shows 4
AVI antenna and 4 readers at Bridge I. Bridge II shows 6
antennas and 3 readers.
AVI subsystem installations prior to 2005 toll system upgrade
required two AVI antennas (one to receive and to transmit)
for the old transponders. After 2005 upgrade to new
Encompass 6 Multiprotocol Reader and eGo sticker tags, only
one antenna and one reader was necessary per lane. Bridge I
currently has Lanes 3 and 4 with AVI subsystems. Lane 3 has
one reader and one antenna. Lane 4 has one reader and two
antennas, but only one antenna is connected and only one
currently being used.
Bridge II has two antennas and one reader at Lane 5 (only one
antenna is active and only one is being used), one antenna
and reader at Lane 6, one antenna and reader at Lane 4.
17 6.3 Financial Stability and
Resources
37 Given the length of our audited financial statements, can
Bidders provide these documents in electronic format only?
Yes, on a separate CD that is marked as "Financial
Statements".
18 7.1.1 Automatic Vehicle
Identification
39 AVI Readers: Replacement with the vendor’s latest
multiprotocol reader is required.”
The requirement above states replace with vendor’s latest
multiprotocol reader. Does this mean Transcore’s latest
multiprotocol reader or do we have the option to install other
vendor’s readers that are capable of reading the required
protocols?
If the requirement is to use TransCore readers we suggest the
City break the AVI portion out into a separate procurement.
Yes, Proposers have the option to install their choice of
multiprotocol reader as long as it is capable of reading the
required protocols.
Section 7.1.1 Automatic Vehicle Identification has been
modified to read as follows:
"1. AVI Readers: Replacement with the vendor’s Contractor's
latest multiprotocol reader is required. "
Q
No.
RFP
Section
No.
RFP Section NameRFP
PageQuestion/Comment Responses to Questions
City of Laredo International Bridges Request for Proposals
Electronic Toll Collection and Customer Service Center Systems Upgrades
RESPONSES TO QUESTIONS
19 7.1.4 Weigh In Motion 40 Paragraph 2 indicates Bridge III will have four lanes equipped
with Dynamic Weighing Platforms (WIM), however at present
there are seven such lanes. Is the intention to eliminate three
of the existing WIM lanes, and if so is the intention for those
existing WIM lanes to be converted for use by non-
commercial vehicles only? If so, does the City require as part
of this Project removal of the existing WIM equipment for
those three lanes?
Laredo Bridge System currently has and will require Lanes 2-7
equipped with weighing platforms and a WIM subsystem.
The total number of lanes with WIM at Bridge 3 is 6. Lane 1 is
currently not equipped with a WIM subsystem and will not
require it.
Section 7.1.4.2 Number of Lanes has been modified as
follows:
"2. Number of Lanes: There will be twelve (12) fourteen (14)
lanes that will be equipped with Dynamic Weighing Platforms,
four (4 lanes) six (6) lanes at Bridge III and eight (8) lanes at
Bridge IV."
20 7.1.4 Weigh-In-Motion 40 Can the City provide plans/drawings of the sites, as well as
detail on the existing WIM scale installations (pit dimensions,
etc)?
Contact Yvette Limon at [email protected] for copies of
available as-builts, drawings, plans, and schematics. Contact
must be made on or before January 23, 2015 at 3 p.m. local
Laredo, TX time.
21 7.1.4 Weigh-In-Motion 40 No specific WIM performance requirements are identified in
the RFP. Can the City provide performance requirements
including accuracy requirements for the WIM system?
Refer to Section 7.4.1 Vehicular Toll Collection System Weigh
In Motion KPI 29.
22 7.4.1 Vehicular Toll Collection
System
58 Regarding KPI 2, Availability. This requirement appears to be
above industry standard. Would the City please consider
adjusting availability to 99.5%?
Section 7.4.1 has been modified to the following:
KPI 2 Availability: "99.99% 99.5% availability; with no more
than fifty (50) minutes down time per year
approved scheduled down time is not included in calculating
the 99.5% requirement."
23 7.4.1 Vehicular Toll Collection
System
58 Regarding KPI 8. Scalability. It appears that FY2014 had a
combined traffic and pedestrian volume of approximately
10,000,000 (Table 4-2 on RFP page 27). However, the
1,000,000 transactions per day for this Scalability
requirement seem to be considerably higher than the
historical data found in Table 4-2. Would the City please
clarify the discrepancy?
No changes to KPI requirement.
Q
No.
RFP
Section
No.
RFP Section NameRFP
PageQuestion/Comment Responses to Questions
City of Laredo International Bridges Request for Proposals
Electronic Toll Collection and Customer Service Center Systems Upgrades
RESPONSES TO QUESTIONS
24 7.4.1 Vehicular Toll Collection
System
58 Regarding KPI 10, Availability. This requirement appears to be
above industry standard. Would the City please consider
adjusting availability to 99.5%?
Section 7.4.1 has been modified to the following:
KPI 10 Availability:
"99.99% 99.5% availability; with no more than fifty (50)
minutes down time per year approved scheduled down time
is not included in calculating the 99.5% requirement."
25 7.4.1 Vehicular Toll Collection
System
59 Regarding KPI 17, Availability (Lane Controller). Would the
City please clarify that the system referenced is just the Lane
Controller or is this perhaps all Lane Controller availability
combined?
Yes, this is the lane controller. The requirement stands at
99.99%, however, requirement has been modified to include
the following language. "Approved scheduled down time is
not included in calculating the 99.99% requirement."
26 7.4.1 Vehicular Toll Collection
System
59 Regarding KPI 21, Processing Speed. We would expect 650 to
800 vehicles per hour per conventional lane. Can this
number be adjusted to a value more appropriate for a
conventional lane?
Section 7.4.1 has been modified to the following:
Lane Controller: KPI 21. Processing Speed: "Process minimum
of 2,400 800 vehicles per hour per lane."
27 7.4.1 Vehicular Toll Collection
System
59 Regarding KPI 23, AVI Transponder Read Accuracy. This
requirement appears to be above industry standard. Would
the City please consider adjusting to 99.95%?
Section 7.4.1 has been modified to the following:
KPI 23 AVI Transponder Read Accuracy: "Correctly read all
transponders travelling thru the toll lane at an accuracy rate
of 99.99%. Accurately report transponder read information
from the AVI subsystem to the roadside lane controller at an
accuracy rate of 99.95%."
28 7.4.1 Vehicular Toll Collection
System
59 Regarding KPI 24, AVI Association Accuracy. This requirement
appears to be above industry standard. Would the City
please consider adjusting to 99.9%?
Section 7.4.1 has been modified to the following:
KPI 23 AVI Association Accuracy: "Correctly assign the proper
transponder to the vehicle at an accuracy rate of 99.95%
99.9%."
29 7.4.1 Vehicular Toll Collection
System
59 Regarding KPI 25, Vehicle Presence Detection. This
requirement appears to be above industry standard. Would
the City please consider adjusting to 99.9%?
Section 7.4.1 has been modified to the following:
KPI 25 Vehicle Presence Detection: "100% 99.9%"
Q
No.
RFP
Section
No.
RFP Section NameRFP
PageQuestion/Comment Responses to Questions
City of Laredo International Bridges Request for Proposals
Electronic Toll Collection and Customer Service Center Systems Upgrades
RESPONSES TO QUESTIONS
30 7.4.1 Vehicular Toll Collection
System
59 Regarding KPI 26, Properly Separate Vehicles. This is a
requirement appears to be above industry standard. Would
the City please consider adjusting to 99.8%?
Section 7.4.1 has been modified to the following:
KPI 26 Properly Separate Vehicles: "Equal or greater than
99.9% 99.8%"
31 7.4.3 Customer Service Center
System
60 Regarding KPI 33, CSC Host Availability. This requirement
appears to be above industry standard. Would the City
please consider adjusting to 99.5%?
Section 7.4.3 has been modified to the following:
KPI 33 CSC Host Availability: "99.99% 99.5% availability."
32 7.4.3 Customer Service Center
System
61 Regarding KPI 38, DBMS Processing Speed. It appears that
FY2014 had a combined traffic and pedestrian volume of
approximately 10,000,000 (Table 4-2 on RFP page 27).
However, the 1,000,000 transactions per day for this
requirement seem to be considerably higher than the
historical data found in Table 4-2. Would the City please
clarify the discrepancy?
No changes to KPI requirement.
33 7.4.3 Customer Service Center
System
61 Regarding KPI 39, DBMS Storage. It appears that FY2014 had a
combined traffic and pedestrian volume of approximately
10,000,000 (Table 4-2 on RFP page 27). However, the
1,000,000 transactions per day for this requirement seem to
be considerably higher than the historical data found in Table
4-2. Would the City please clarify the discrepancy?
No changes to KPI requirement.
34 7.4.3 Customer Service Center
System
62 Regarding KPI 42, Repair Hardware. Measuring daily is very
granular - monthly mean times is the industry standard. Can
this be measured using monthly mean times?
No change, the requirement remains as written in the RFP.
35 7.4.3 Customer Service Center
System
62 Regarding KPI 43, Repair Software. What exactly is being
requested here in the Mean time to repair software? Is this a
reference to configuration changes, corrupt files or file
system, 3rd party issues (Oracle, WebSphere, …)? Repairing
software can be quite a lengthy process requiring debugging,
coding and extensive testing.
Section 7.4.3 has been modified to the following:
Maintenance: KPI 43. Repair Software: "Mean time to repair
(software) – three (3) hours unless otherwise approved by
the City"
Q
No.
RFP
Section
No.
RFP Section NameRFP
PageQuestion/Comment Responses to Questions
City of Laredo International Bridges Request for Proposals
Electronic Toll Collection and Customer Service Center Systems Upgrades
RESPONSES TO QUESTIONS
36 7.4.3 Customer Service Center
System
62 Regarding KPI 44, Telephone System Availability. This
requirement appears to be above industry standard. Would
the City please consider adjusting to the IVR availability to
99.5%?
Section 7.4.3 has been modified to the following:
KPI 44 Telephone System Availability: "99.95% 99.5%
excluding scheduled maintenance downtimes."
37 7.4.3 Customer Service Center
System
62 Regarding KPI 45, Web Site Availability. This requirement
appears to be above industry standard. Would the City
please consider adjusting web site availability to 99.5% and
remove the external link requirement?
Section 7.4.3 has been modified to the following:
KPI 45 Web Site Availability: "99.95% 99.5% excluding
scheduled maintenance downtimes."
Clarification to "(including all requisite interactive links to
external sites )": it is the contractor's responsibility to ensure
that links to external sites work properly, not the external
site.
38 7.4.3 Customer Service Center
System
62 Regarding KPI 46, Customer Access Through Website for
Account Maintenance Purposes. This requirement appears to
be above industry standard. Would the City please consider
adjusting to 99.5%?
Section 7.4.3 has been modified to the following:
KPI 46 Customer Access Through Website for Account
Maintenance Purposes: "99.95% 99.5% excluding scheduled
maintenance downtimes. (Data shall be secured by SSL
certificate or similar certified technology)."
39 8.4.1.1. Project Schedule 68 This paragraph states that commercial lanes may only be
closed one lane at a time, which indicates work is assumed to
be performed during bridge operating hours. Are there any
restrictions to performing work during non-operating hours?
There are no restrictions to work during non-operating hours
except for the day restrictions noted in Section 8.4.1.1.
40 10.1.1.4. Maintenance 84 The Contract Term specified in this section includes a 1-year
warranty period and also a 1-year maintenance period that
begins at the end of the warranty period. Does that indicate
that the cost of the maintenance contract covering this
second year should be included in the bid price, or does the
City intend for that to be paid separately?
The Contractor is responsible for all maintenance during the
Warranty Phase at no additional cost. First year of
maintenance is included in the price sheets.
January 16, 2015 13
City of Laredo International Bridges Request for Proposals Electronic Toll Collection and Customer Service Center Systems Upgrades ADDENDUM #2
4. TOLL COLLECTION SYSTEM DRAWINGS, AS-BUILTS, PLANS AND SCHEMATICS Contact Yvette Limon at [email protected] for copies of available as-builts, drawings, plans, and schematics. Contact must be made on or before January 23, 2015 at 3 p.m. local Laredo, TX time.
END OF ADDENDUM #2