Nguyen Ba Lam306 Millstone Dr. 717-395-8119Mountville, PA 17554 lam.b.nguyen@gmail.com

Objective: Software QA Engineer

Education: Penn State University, Middletown, PAB.S. in Computer Science, Graduated on December 2006

Summary: 3+ years of solid experience testing web based software applications, mobile software

applications, and responsive/desktop versions of website changes. Experienced in software development life cycle, which includes test strategy preparation, test

plan development, test case generation, test cases execution, and mitigation of bugs/requests. Tested web applications involving Waterfall and Agile development methodologies. Analyzed business requirements to create test plan and test case for manual scripted testing. Experienced in functional, regression, integration, UAT, and performance testing. Proficiency of Quality Assurance Life Cycle and Software Development Life Cycle. Lead testing effort with business analysts, business units, development, and outsourced

development groups. Currently researching and implementing new tools and technologies. E.g. Selenium

WebDriver server for automation testing.

Technical Skills: Operation Systems: Windows, Linux, Unix, MacOS, Android, Apple iOS Bug Tracking Tools: SharePoint 2007, Bugzilla Version Control Tools: CVS, TortoiseSVN Languages: PERL, HTML, XML, JavaScript, PHP, Windows Batch Scripting, SQL,

JQUERY Databases: Oracle, SQL Server, MySQL Network Protocols: TCP/IP, HTTP, HTTPS, VPN, FTP, LDAP Browsers: Internet Explorer, Firefox, Chrome, Safari Email Tools: IBM Silver Pop

Experience:eBusiness QA tester, September 2012 – PresentTekSystems/Armstrong, Lancaster, PA Perform manual testing of web/mobile base application Test responsive web sites. Work in the Waterfall and Agile development environments Analyze functional requirement documents Develop test strategy, test plan, and test case deliverables. Interacted with Business Analysts and Software Developers in requirements analysis, testing,

UAT, and documentation. Interacted with Business Units during the testing and UAT phases, for better understanding of

forthcoming issues and change requests. Perform behavioral tracking testing on various sites. Perform regular link checking and broken links mitigation on various sites. Help define/update testing processes that are being used today. Perform basic security testing. Experience in using Silver Pop tool to track leads and behavioral scoring. Perform Page Load testing on various sites. Maintain MacOS virtual machine server. Perform regular maintenance on testing devices. Environment: Windows, MacOS, SQL, HTML, JavaScript

Production Engineer, December 2009 – August 2012Webclients.net, a Valueclick Company, Harrisburg, PA (12/2009 – 2/2010)

Nguyen Ba Lam306 Millstone Dr. 717-395-8119Mountville, PA 17554 lam.b.nguyen@gmail.com

Webclients.net LLC, Harrisburg, PA (2/2010 – 8/2012) Maintained suppression files for internal offers. Worked closely with the Creative Department on some projects, to get functional preview

pages for client’s review. Set up working offer pages based on client’s approved creative pages and offer specs. Set up custom reporting based on client’s reporting specs. Helped troubleshoot problems that might occur while testing client’s reporting services. Helped answer questions that Account Managers and Account Executives might have about

offer setups. Worked closely with AM and AE on getting offers up and running in a sufficient amount of

time. Worked closely with development department on updating and testing the company’s user

interfaces. Helped to test and implement new site engine updates.

Interface Software Engineer for Email Marketing, May 2009 – December 2009Webclients.net, a Valueclick Company, Harrisburg, PA Created and maintained user interface for the email marketing department. Worked closely with other members of the email marketing department for updating user

interface. Performed QA tests on updates/projects before launching the changes onto the live servers. Developed an interface for end-user to schedule email jobs all at once, instead of previous

method, scheduling one email job at a time per submit. Maintained DNS servers for emailing. Maintained suppression lists for external and internal jobs. Maintained company owned landing pages for usage with email marketing.

Production Engineer/Software Engineer, January 2007 – May 2009Webclients.net, a Valueclick Company, Harrisburg, PA Integrated the clients’ sites/creative with the company’s backend systems. Wrote custom reporting scripts when needed. Tested final sites for errors and correct saving of information to databases. Helped to troubleshoot connection/problems between the client’s servers and the company’s Coded and implemented a system (with another developer who for the most part helps me

with the design) for Host and Domain management. This system alerts users of expiring domains, and assists the Systems Administrators in the management of the various hosting providers and IP blocks owned by the company.

Helped to implement a system for data management (automation of the delivery of data to partners, et al.)

Helped to QA projects by assisting the QA team on fixing and explaining the codes. Also did a pre-QA test before sending the projects to the QA team.