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Transcript of Lab 1 AEV Introduction · PDF file Good Idea Bad Idea Bad Idea Bad Idea Good Idea Good Idea...

  • Technical

    Communication

  • Objectives

     Show why engineers need to know how communicate

     Identify how technical communication is different from high

    school writing

     Identify what makes a good technical report or presentation

    Rev: 20140827, NAO Technical Communication 2

  • What is technical

    communication?

     Laboratory reports and

    memos

     Journal papers

     Guides & Manuals

     Proposals

     Patents

     Specifications

     Progress and design reports

     ..and more!

    Technical Communication 3Rev: 20140827, NAO

  • Technical Communication is Different

    High School Writing

     Expository

     Double spaced

     Essay format

     Descriptive

     Length requirement

    Technical Communication

     Informative

     Often single spaced

     Professional format

     Concise and precise

     Short is preferred

    Technical Communication 4Rev: 20140827, NAO

  • Why do engineers need to

    communicate?

    Living in a “sound bite” world, engineers must learn to

    communicate effectively … If we place our trust solely in the

    primacy of logic and technical skills, we will lose the contest

    for the public’s attention—and in the end, both the public and

    the engineer will be the loser.

    -Norman Augustine, chair of the Human Space

    Flight Committee

    Technical Communication 5Rev: 20140827, NAO

  • Questions to ask while

    preparing

     What is my goal?

     Who is my audience?

     What are the limitations of my medium?

     How can I reduce the “noise”?

    Technical Communication 6Rev: 20140827, NAO

  • What is your goal?

     Inform (Provide)

     Request (Obtain)

     Instruct (Give)

     Propose (Suggest)

     Recommend (Suggest)

     Persuade (Convince)

     Record (Document)

    Technical Communication 7Rev: 20140827, NAO

  • Who is your audience?

     Am I delivering the information my audience wants?

    • How much detail should I provide?

    • What level of technical vocabulary is appropriate?

    Technical Communication 8Rev: 20140827, NAO

  • Limitations of your medium

     Written vs. oral communication

     Abstract/executive summary vs. memo vs. report

     Specifications from audience

    Technical Communication 9Rev: 20140827, NAO

  • Reducing the “noise”

     Write or speak clearly and concisely

     Identify facts vs. opinions

     Use the specified format

    • If unspecified, choose a common format

     Use appropriate spelling and grammar

    Technical Communication 10Rev: 20140827, NAO

  • Reducing Noise: Writing concisely

     Using too many words

    Many have made the wise observation that when a stone

    is in motion rolling down a hill or incline that that moving

    stone is not as likely to be covered all over with the kind of

    thick green moss that grows on stationary unmoving things

    and becomes a nuisance and suggests that those things

    haven’t moved in a long time and probably won’t move any

    time soon.

    Technical Communication 11Rev: 20140827, NAO

  • Reducing Noise: Writing concisely

     Using just enough words

    A rolling stone gathers no moss.

    Technical Communication 12Rev: 20140827, NAO

  • Reducing Noise: Writing

    concisely

     Using showy words

    • I am waiting for class to commence.

    • I am waiting for class to start.

    • It is essential that the gauge be cleaned at frequent

    intervals.

    • Clean the gauge frequently.

    Technical Communication 13Rev: 20140827, NAO

  • Reducing Noise: Writing Clearly

     Ambiguity

     Good paragraph use

     Sections and subsections

     Bullets

    Technical Communication 14Rev: 20140827, NAO

  • Reducing Noise: Presenting

    Clearly

     I can read this (32 pt.)

    • I can read this, too (28 pt.)

     We are getting small, but still readable (24 pt.)

     This is getting too small to read (20 pt.)

     Please be kind to your audience (16 pt.)

     Don’t go below 20 point font (12 pt.)

    Technical Communication 15Rev: 20140827, NAO

  • Reducing Noise: Presenting

    Clearly

     Don’t blind your audience.

    Technical Communication 16

    Bad Idea

    Bad Idea

    Bad Idea

    Bad Idea

    Bad Idea

    Good Idea

    Good Idea

    Good Idea

    Good Idea

    Good Idea

    Bad Idea

    Bad Idea

    Bad Idea

    Good Idea

    Good Idea

    Rev: 20140827, NAO

  • Reducing Noise: Presenting

    Clearly

     Watch size and complexity of figures and tables.

     Use few words.

    Technical Communication 17Rev: 20140827, NAO

  • Reducing Noise: Presenting Clearly?

    Technical Communication 18Rev: 20140827, NAO

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