La convergence fixe/mobile au coeur des communications unifiees
-
Upload
javier-sanz-blasco -
Category
Education
-
view
106 -
download
0
Transcript of La convergence fixe/mobile au coeur des communications unifiees
© 2010 Verizon. All Rights Reserved.
La convergence fixe/mobile au coeur des communications unifiées
Verizon Global Fixed and Mobile Convergence
Javier Sanz-Blasco - Responsable Marketing Produits FMC, Verizon
Paris, 14-Sept-2010
22
PROPRIETARY STATEMENT
This document and any attached materials are the sole property of Verizon and are not to be used by you other than to evaluate Verizon’s service.
This document and any attached materials are not to be disseminated, distributed, or otherwise conveyed throughout your organization to employees without a need for this information or to any third parties without the express written permission of Verizon.
The Verizon and Verizon Business names and logos and all other names, logos, and slogans identifying Verizon’s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners.
33
Agenda
• Introduction to Verizon
•Unified Communications and Collaboration
•Global Fixed and Mobile Convergence
4
Verizon CommunicationsStrong, Stable Financial Performance
$ 108B 2009 consolidated revenue
+ 200 000 employees worldwide
“Dow 30” Company
Fortune 500 ranking:– U.S. : #17 in 2009 – Global : #55 in 2009– Enterprise and government customers worldwide
include 98% of Fortune 500
$ 31.6B in cash flow from operations, up 14.5% y/yInvestments:
– $ 17B for Telecom & Wireless in 2009– More than $ 3B invested into Verizon network since
2006
Verizon Wireless– 1.5 million total net customer additions in 1Q10
Verizon Business, Global Communications solutions I T leader, a dVerizon Business, Global Communications solutions I T leader, a d ivision of ivision of Verizon Communications:Verizon Communications:
Investments ($B)
20082007
$17.2$17.2$17.5$17.5
2006
$17.1$17.1
Revenue ($B)
200820072006
$97.4$97.4
$93.5$93.5
$88.2$88.2
5
Verizon BusinessGlobal Resources Meet Multinational Needs
Global IP NetworkGlobal IP Network
2,700+2,700+ CitiesCities
159+159+ CountriesCountries
485k485k Fiber route milesFiber route miles
200+200+ Data Data CentersCenters
4,200+4,200+ Managed CustomerManaged CustomerNetworksNetworks
United StatesEurope/Middle East/Africa
Americas Asia Pac
France
Offices 6
Employees 350 +
Fiber Network 800 Km
MAN 16
66
Agenda
• Introduction to Verizon
•Unified Communications and Collaboration
•Global Fixed and Mobile Convergence
7
Unified Communications: Customer Requirements
Enabling collaborationEnabling collaboration
� Integrated set of collaboration tools� Business process improvement� Work as an activity, not a place
Improving the Customer ExperienceImproving the Customer Experience� Driving automation and self-service while
enhancing revenue opportunities� “Network” based intelligent call routing with
hosted contact center applications
Continued GlobalizationContinued Globalization� Availability in growth markets� Flexible & resilient network topologies� Support for increasing remote and mobile
worldwide workforce
Global Greening & IT EfficiencyGlobal Greening & IT Efficiency� Leading networking solutions� Global IT infrastructure outsourcing capability� Access to on-demand computing resources and
“business enabling” applications
HQ
Suppliers
BranchesCustomers
Partners
ContactCenters
Cloud “App” Examples
ICRSecurity
End-to-End Management
UCC
Mobile Users
8
Verizon: Evolution of Unified Communications
Industry Trends
Inve
stm
ents
Inve
stm
ents
Voice Over IP
Messaging
Visual Communications
Integration of UC&C Services
MPLS Network
Federation Cloud Based UC&C
Company Specific
Applications
Integration of Business Process
with Communication Applications
Wireless / Wireline Integration
TimeTime��
�Cost Reduction�Communication Improvements- Any Time, Anywhere, Any Device
�Efficiencies�Business Process Enablement
�Major Technology Enhancements� Improved Tools�New Delivery Models�Entrance of New Players� Integration of UC Solutions
Customer Benefits
Collaboration
99
Agenda
• Introduction to Verizon
•Unified Communications and Collaboration
•Global Fixed and Mobile Convergence
10
The Challenge with the Mobile WorkforceFMC: Unified Communications and Collaboration Component
•Mobile fleet are a separate entity from the fixed voice network, with no logical connection to the desk phone
•Communication chaos : phone tag, voice-mail jail, and email overload.
•Too many devices, too little time
•High cost of international callsand roaming charges
•High cost of communication, infrastructure, and employee travel to collaborate with others
11
UC&C : the integration of business telephony & IT a pplications, simplifying the way employees and key stakeholders
communicate and collaborate
Verizon Global Fixed Mobile ConvergenceAn Unified Communications and Collaboration Component
A portfolio of features that customers can pick and mix in order to create a tailored proposition that will reduce their
mobile spend and enhance their productivity
12
Enhance the service with VoIP over WiFi …or stay with GSM -only
Get Fixed AND Mobile together …or begin with standalone Mobile service
Select a default configuration …or customize it
Choose a locked-down inflexible client…or enable flexibility
Don’t change your wireless operator!
A truly FMC Portfolio of Features
Manage your FMC mobile status and subscribers from the Admin Portal
13
Verizon Global Fixed Mobile Convergence (FMC)
• End phone dependency with one universal number
• Control mobile spend by redirecting calls into the Verizon IP infrastructure
• Enhance productivity with business features on the mobile handset
• Interoperable with a host of PBXs and mobile devices, but network based
Raise Employees’ Productivity With a Single Device
15
Combine with Verizon VoIP to Enhance IP Telephony Investments
• Enhanced Mobility Capabilities. Integrate with any of the following solutions from the Verizon VoIP portfolio: Verizon IP Integrated Access, Verizon IP Trunking and Verizon Hosted IP Centrex
• No Additional Costs. FMC does not require any additional equipment on-site or traditional voice circuits to enable its powerful functionality.
• Service Availability. Compatible with BlackBerry and Nokia smart phones and GSM technology around the world and can be purchased for subscribers in the following countries:
– France– Belgium– Germany– Ireland – Italy – Netherlands – Spain – Sweden – UK
16
Verizon Global FMC: In a NutshellBrings Simplicity to Business Operations
• No new ways of working. Little impact on user experie nce.– “Green-Key” approach– Optional Locked-down policies
• Automated, self-configured provisioning mechanism:– No password, login-ID, IP address, or subscriber-specific parameters
• Self-ordering facilities from the Web
• Cost control, productivity, and image benefits– And no need to purchase CPE equipment!
• Mobile network operator independent:– Verizon Global FMC customer is not tied to a particular wireless carrier– No change of contract
• Expanding footprint:– 9 Countries in EMEA now; expanding to U.S., rest of Europe, and Asia in subsequent
phases16
17
A Simple Solution For Enhanced Mobility
Helping employees become Helping employees become more responsive:more responsive:
–One number, one identity–Get hold of someone faster–Easier to call–Greater control over mobile spend
Global Fixed Mobile Convergence from
Verizon helps enterprises control mobile spend and close the productivity gap between fixed and mobile
employees.
18
Global Reach and Coverage
Global Sales and Service Model Built Around Our Cus tomers
Financial Strength Comprehensive Solutions
Global Experience and Expertise
http://www.verizonbusiness.com/thinkforward
JAVIER SANZ BLASCO
E-mail: [email protected]