La collaborazione europea continua
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La collaborazione europea continua - relazione sui progressi ottenuti Andreas Ponte
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Transcript of La collaborazione europea continua
Lacollaborazione europeacontinua- relazione sui
progressi ottenuti
AndreasPonte
Aboutthespeaker
• AndreasPonteabout.me• ~20years of experience inthe IBM/ITworld• WorkedforaReinsurancecompanyuntil2007,amongstotherthingsresponsiblefortheglobalcommunicationinfrastructure• JoinedBelsoftAG,anIBMPremierBusinessPartnerlocatedSwitzerland,in2007withfocusonconsultingintheIBMDominoandmobilesolutionsarea• Since2014CEOofBelsoftCollaborationAG• IBMChampionfor2015and2016
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• SystemIntegrators• IBMDomino/Notes/IBMTraveler /IBMVerse• IBMConnections• IBMSametime
• CustomDevelopment• Domino• XPages• Interfacesand Systemintegration
• Educationfor Administrators,Developersand Users
• Memberof the PenumbraGroup• Collaborationwith strongpartners
TheClient
• EuropeanAlliancePartnersCompanyAGistheservicecompanyequallyownedbythe8partnersandisheadquarteredinZurich,Switzerland.ThiscompanyfacilitatestheexchangeandactivitiesbetweenthePartners.
• Eurapco isauniquestrategicallianceofleadingEuropeanmutualinsurancecompanies. TheAllianceconsistsof8partnersthatoperatein18countriesacrossEurope.
TheClient
• Eurapco Partnersaimtobenefitfromtheirinvolvementontheinternationalstagetostrengthentheirabilitytocompeteintheirlocalmarketsandareunifiedinonegoal:tocreatevaluetogether.
TheDesignPartner
nbrion – soluciones creativasnbrion isasmalladvertisingagencylocatedinTorrelodones,nearMadrid,inSpain.Theyarespecializedinbranding,socialmediaandbrandedcontent.
TheProject
Thestartingpoint
• Smallinfrastructurewith3Servers• CriticalbutsomewhatoldNotesApplicationswithcomplexprocessesandworkflows• Thedesiretooffertheircustomersmoreandbetterservices• It’stimetorenewandmodernizetheoffering
Goals
• Tosimplifyandenhancethecommunicationandcollaboration• To“modernize”theservices/applicationsandofferadditionalstateoftheart functionality• Toimplementahybridsolutionoflocalandhostedinfrastructure
OURMISSION:WebelievethatSOCIALCOLLABORATIONisthenewwaytoworkinadigitalworldandalsoinEurapco.
EurapcooffersitsPartnersasecureandinnovativeplatformfor“socialcollaboration”.– IBMCONNECTIONS.
OURVISION:Wewante-jointobecometheplacewheremostcollaboration takesplaceintheEurapcoAlliance.
WHY?
HOW?
WHAT?
Thepurposeofe-join
Theinfrastructure(now)
Beforethelaunch
• MoveEurapcoactivitiesintospecificcommunities• Wemigratedover40GBofdata(files) fromaNotesdatabasetoIBMConnectionsFiles
• Brandingandcustomisation• Adoptionstrategy
A. Training:ProjectManagerstobecome“parttime”CommunityManagers– DIGITALLITERACYGUIDE
B. Vibrantteamcommunity–Workingout loud
Launchofe-joinJanuary2015
• 416users– automaticallyaddedasmembersoftheCommunities
• Simplificationforfirsttimeuse:
Focusonquality!NOTonquantity
Wherearewenow?
416
950
1567
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launch2015 endof2015 2016
GROWTHOFUSERBASE
Users
E-joinsettings
q Whenjoiningacommunityyouautomaticallyfollowthecommunity
q Allusersarebydefaultmembersoftwocommunities:
§ Help§ Eurapco
q Individualemailnotificationsfor:
§ @Mention
§ Filesharedirectlywithaperson
q Landingpage
Reverso TranslationPlugin
Reverso TranslationService
Specialusagetoincreaseactivity
• Eurapco on-linemagazine
• Communitiesforlargeevents
Thee-joinloginpage
• «Rememberme»checkbox
• Passwordrecovery
• Registrationform
EventsWidget
Events
XPagesApplication
ConnectionsFiles
Movingforward– e-joininfigurestoday
q 1.500usersfrom8Partnercompanies
q DailytoolforEurapco teaminZurich– 16people
q 60Communitiesallwithappointedcommunitymanagers
q Over90’000files
q 20’000topicforums
q 23%inactiveusers– noteventsregisteredinthelastyear
q 4mostusedfeatures:Files,IBMDocs:co-creation;Forums;Eventspage
Analyticstool
• WeuseKudosAnalyticstoidentifyCommunities,contentanduserinvolvement
Someimportantlessonslearned
qWeunderestimatedthemigrationprocess:over13.000files
q Integrationofmainbusinessactivitiesintoplatform
q Promoteusercasestoshowvalue
qMakeitaseasyaspossibleforusers
q Traincommunitymanagersindigitalliteracy
qMakedecisionsbasedonmeasurementsandusersurveys
q Thisisacontinuousimprovement,youwillneverbeready!
Nextstepsandfuturefocus
MovefromUSERADOPTION
ADAPTTHETECHNOLOGYTOTHEUSERNEEDS
Want doknow more?
Get intouchwithus forfurther clarification andinformation
BelsoftCollaborationAGRussenweg268008ZurichTel:[email protected]
