GROUP MEMBERS

Devanshu Umbedkar-2012a33 Anu Kaushik-2012a46

Shubhangi Acharya-2012a51 Amy Kahit-2012b01

Jorden Simick- 2012b57

COMPETENCY MAPPING ASSIGNMENT

Submitted to- Mr. Arvind Lokare

VISION

"Helping People Around the World Eat and Live Better.“

• Our vision captures the essence of who we are. Everything we do flows from our vision. We just don't happen to be a business that sells food – it's what we're all about.

• Our vision is about meeting consumers' needs and making food an easier, healthier, more enjoyable part of life.

• Our vision tells the world – our employees, customers, consumers and the communities where we make and sell our products – what we care about.

• It captures the importance of health and wellness, but it also embodies all the ways we can eat and live better.

MISSION“Make Today Delicious”

In order to fulfill this mission Kraft Foods Inc. focuses on consumers in everything that they do. The company also understands that actions speak louder than words, so at Kraft Foods:

– We inspire trust.– We act like owners.– We keep it simple.– We are open and inclusive.– We tell it like it is.– We lead from the head and the heart.– We discuss. We decide. We deliver

COMPETENCIES IDENTIFIED

Organisation Commitment

Interpersonal Understanding

Concern for orders

Initiative

Customer Service Orientation

Impact & Influence

COMPETENCY Organisation Commitment

CLUSTER Personal Effectiveness Cluster

DEFINITION Ability and willingness to align behaviour with needs and goals of organisation

BEHAVIOURAL TRAITS

LEVEL 1-Intention to remain in the organisationLEVEL2-Identify with the values and goals of the organisation LEVEL3-Willingness to exert extra effort in organisation

COMPETENCY Interpersonal Understanding

CLUSTER Helping and Human Service Cluster

DEFINITION Wanting to understand other people, hear accurately and understand thoughts, feelings and concerns for others

BEHAVIOURAL TRAITS

LEVEL 1-Responds respectfully and with an obvious willingness to ensure mutual understanding.LEVEL 2-Shows empathy: Accurately measures other people’s perspective, behaviour and motivation.LEVEL 3- Acts as a trusted advisor or advocate: Deals with very sensitive or emotionally charged situations while keeping things in perspective

COMPETENCY Concern for orders

CLUSTER Achievement and action Cluster

DEFINITION Underlying need to reduce uncertainty in the surrounding

BEHAVIOURAL TRAITS LEVEL 1 -Tends to the quality of the information, services and systems at the level of her or his own personal work LEVEL 2 -Ensures that procedures are followed and keeps clear, detailed records. LEVEL 3 -Suggests improvements in other areas

COMPETENCY Customer Service Orientation

CLUSTER Helping and Human Service Cluster

DEFINITION Desire to help or serve others, focusing effort on discovering and meeting customer/clients needs

BEHAVIOURAL TRAITS LEVEL 1- Personally commits to advancing a customer’s request or correcting customer service problems, and does so undefensively. Remains available, when possible.LEVEL 2 - Tries to identify the real needs of the client, that is, those not necessarily expressed at the outset, and matches these needs with customized products or services

COMPETENCY Initiative

CLUSTER Achievement and action cluster

DEFINITION Means undertaking initiatives whenever possible. This competency pertains to current projects as well as to future opportunities or challenges

BEHAVIOURAL TRAITS •Persists and takes steps to overcome obstacles or rejection.•Creates opportunities or minimizes problems by acting on them before they arise

COMPETENCY Impact & Influence

CLUSTER Impact and influence cluster

DEFINITION Imply the will to convince or influence others so that they end up supporting the speaker’s plan or ideas.

BEHAVIOURAL TRAITS •Uses basic persuasion techniques in a discussion or Presentation•Anticipates the effect of his or her words and actions or of other details on people; prepares with these factors in mind.•Adds win-win solutions to targeted persuasion techniques

THANK YOU

Respected Sir,

As per our discussion in the previous class of Competency Mapping, where you asked our group to make certain changes in our PPT.

PFA the PPT with the required changes.

We are team Kraft's and our group members are-

Devanshu Umbedkar-2012a33

Anu Kaushik-2012a46

Shubhangi Acharya-2012a51

Amy Kahit-2012b01

Jorden Simick- 2012b57

Thanks and Regards

Shubhangi Acharya