De objectieve zakenpartner in telecommunicatie

Alexander Gorgiev Accountmanager BTC Teleconsult

De objectieve zakenpartner in telecommunicatie

KPN ÉÉN GENERALKPN ÉÉN is KPN’s solution for total communications. The solution completely integrates the Internet, Landline and Mobile phone calls and allows combinations with office software and mobile management applications.

KPN ÉÉN gives you the convenience of one contract, one invoice , one helpdesk and completely integrates hosted solution for fixed & mobile internet and landline and mobile calls.

KPN ÉÉN gives you a great flexibility and allows you to grow or shrink seamlessly in step with your needs and requirements because it is very simple to adjust the numbers of users or numbers

Furthermore KPN ÉÉN offers you besides maximum flexibility for Flex/home working spaces:

* Unlimited national calls

* No investment in PBX (Cloud or Hosted Telephony)

* Future proof: addable modules like PIN, Business Alarm, LAN, Security and IP VPN

De objectieve zakenpartner in telecommunicatie

KPN ÉÉN PROFILESSEVERAL USERS PROFILES : per person or telephone a profile is required

KANTOOR/ OFFICE WORKING SPACE

standard functionality like call transfer, call forwarding, three way call, do not disturb and abbreviated dialing

ONDERWEG/ MOBILE ONLY

both unlimited and bundle

OVERAL/ EVERYWHERE

office and mobile phone and numbers are combined for maximum flexibility and mobility

De objectieve zakenpartner in telecommunicatie

KPN ÉÉN RECEPTIONRECEPTION:

Browser based software for managing incoming calls. This solution enables you to optimize mobility within the school.

STANDARD:

Basic reception for a small office environment for monitoring 30 users

PREMIUM:

Extensive functions for managing calls in any environment with numerous users, several departments end multiple sites , including the possibility to influence queues. Monitoring up to 200 users profiles

De objectieve zakenpartner in telecommunicatie

KPN ÉÉN SOFTWARE INTEGRATION

Enables you to connect your phone to your windows desktop and a number of applications such as Outlook, or directly by means of a telephone number, contact or recenty dialed or received call.

Software Integration Outlook:

Enables you to make phonecalls from Outlook.

Software Integration CRM:

In addition to outlook you can integrate more than 20 CRM Packages such as Microsoft Dynamics, ASAF Profit, Exact and Salesforce. Furthermore on “annex 3” form the service description

De objectieve zakenpartner in telecommunicatie

KPN ÉÉN CALLCENTER/WAITING QUEUEThe callcenter licence is required for each and every user/ telephone.

There are three different profiles:

STARTER: Hunt group with Queue, up to 25 queued callers, overflow after the defines maximum waiting time, welcome announcement. Music on hold and comfort messages

STANDARD: Queue up to 50 waiting callers, configuration for overflow, bounced and stranded calls, call center agents can indicate their status by device, Web GUI or Call center agent software: available, not available, busy, statuses of inbound calls

PREMIUM: Queue up to 525 callers, automatic answers, forced call forwarding, night service, vacation and public holiday schedule

De objectieve zakenpartner in telecommunicatie

KPN ÉÉN MOBILE USERS OPTIONS

Business Mobile Data Only Sim card for laptop. The Mb’s used will come from the credit of your Mobiel Only / Everywhere Profile. Maximum of three extra simcards per profile.

Inexpensive calls and internet with your mobiel in the EU

100 Mb or 100 Minutes for € 5,00 within the EU

100 Mb for € 50,00 Internet World

De objectieve zakenpartner in telecommunicatie

KPN ÉÉN FLEX SEATING

With Flex Seating the phone is part of the flexible workplace.

Employees with fixed telephones will have acces on every flexseat telephone to their own “environment”.Users log in with their own extension (abbreviated Intern number) and a PIN.

Then the personal user configuration is loaded, including the phone number and personal settings. The user logs off when he leaves the workplace. If the user forgets to log off, the device answers automatically after some time off yourself. This time is set.

De objectieve zakenpartner in telecommunicatie

KPN ÉÉN IP-VPN

With IP-VPN from KPN it is possible to interconnect between locations and teleworkers and safely access the corporate network. This allows staff to acces centrally stored files, applications and ICT systems.

The data transfers via a safe and private network and not via the open internet

Secure connection to the internet via a managed firewall ( Cisco MShield)

Easily add and remove additional branches even branches even abroad, telecommuters or mobile workers

De objectieve zakenpartner in telecommunicatie

KPN ÉÉN GROUP OPTIONS 1

Hunt Group: embraces a number of users profiles reachable under a single group telephone number. The call will be forward automatically by means of a selected distribution to a freer user profile allocated to the hunt group:

Circular (in sequence of the list of users)

Regular (the list of users is run through from top to bottom, repeatedly)

Uniform (the user that had not had a call for the longest time)

Waited Call Distribution ( this enables a percentage to be assigned to a user)

De objectieve zakenpartner in telecommunicatie

KPN ÉÉN GROUP OPTIONS 2GROUP CALL:

A group call is a complete and easy to use HD Hifi audio conferencing service an needs to be purchased for each simultaneous user. A user is able to create group calls via outlook and send other users a conference request. By Clicking a link in the email , the participants can get the system to call them so the can join the group. For call moderators there is a simple web applications for managing the group call, and shows the participants.

Single Layer Menu (choose one for, choose 2 for) for enabling you to forward the caller automatically to the right department.

Multiple Layer Menu offers you the possibility to route the calls by means of a three structure to the right department, person or voice mailbox.

De objectieve zakenpartner in telecommunicatie

KPN ÉÉN GROUP OPTIONS 3Fax to email

Call me now button (enables a call from you website)

Group forwarding ALTIJD/ALWAYS: redirecting a call that comes in a group number/ hunt group, to a different number. You have to take this module for each group number for which you wish to use it.

Group forwarding SELECTIEF/ SELECTIVE: entering a criteria for a group telephone number in the webportal and makes it possible to indicate which calls must be redirected, and conversely, those not to be directed.

Group Forwarding BEZET/BUSY: redirecting calls if the group is busy

Group Night Service: Call forwarding outside office hours

De objectieve zakenpartner in telecommunicatie

More info: BTC TeleconsultAlexander GorgievCell: 0031 (0) 6 5568 0903