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TÜV Rheinland Group Magazine 1 09

A class act: TÜV Rheinland opens its first private school in Leipzig Have papers, will travel: exporters need a special import certificate for Saudi Arabia

Banking on excellence: service quality in the financial sector

“Global players are pessimistic about 2009 – and expect

only a very sluggish recovery of the world economy after

this year’s recession. These are the findings of a study by

the business consultants PricewaterhouseCoopers, in

which over 1,100 CEOs were surveyed about their short-

and mid-term business expectations. But nobody can say

for sure how long the crisis will actually last and when

the economy will finally pick up again. Only one thing is

certain: in the near future, companies will again focus

more on keeping their financial risks at a minimum in or-

der to survive the current crisis and be equipped for fur-

ther declines in the economy. TÜV Rheinland can help in

this context, with a range of services – some of them

newly developed – aimed at financial and risk manage-

ment. Our experts are helping a number of companies

optimize their credit management to minimize the risk of

non-payment on the part of their customers. In addition,

our training and certification of supervisory councils

ensure that this control organ can competently assess

management decisions, and thus prevent the company

from making wrong or bad decisions.

These and other services TÜV Rheinland offers in the

area of finance, featured in our cover story, are just the

beginning of the important and interesting topics in this

issue of Contact."

Prof. Dr.-Ing. habil. Bruno O. Braun

President and CEO of the TÜV Rheinland Group

2 Editorial contact 3.08

Pay as you go: companies re-

ly on paying customers to keep

their business running.

Silver lining 10Opportunities the current crisis of-

fers the global financial market

Cash is king 12Why good credit management pays

off for companies

More than money 14How banks can improve the quality

of their customer service

No rubber stamps 16Why supervisory councils have to

take a tough stance on manage-

ment board decisions

Title: Crisis-proof

Cover picture: Wolfgang Rempe, responsible for

the financial services sector at

TÜV Rheinland, in the foyer of

the Sparkasse KölnBonn.

12

contact 3.08 Contents 3

Hazardous handles 4 Cancer risk from rubber grips

Power women 63rd knowledge forum in Nuremberg

Clean bill of compliance 8Export controls for Saudi Arabia

Eco-efficiency 18Energy-saving household applian-

ces are easy on the environment

and on the pocketbook

A high-class newcomer 20Nissan plans to launch its luxury

brand “Infiniti” in Europe

Technology with a heart 22Heart pacemakers are tiny high-tech

devices – with a 50-year history

Unhealthy cost structure 23The healthcare system is ailing due

to rising costs of medication

Live and learn 24TÜV Rheinland opens its first

private school in Leipzig

Tough hurdles: exports to Saudi

Arabia are subject to strict import

conditions

Hard to handle: TÜV Rheinland

has detected alarmingly high PAH

values in cheap products.

TrendsMarkets

Culture

Skyrocketing career: Ralph Prinz

captivates spectators around the

world with his fireworks displays

Racing to safety 26Finding fault in cars

Getting out of hospital

A good night's sleep

Vacation in green

Industry News

4 8 28

Fire in the sky 28Pyrotechnics expert Ralph Prinz

lights up the sky around the world

Imprint 32

4 Markets contact 1.09

Get a Grip

Every handyman knows how

dangerous working with tools can

be – or so one would assume. But

a lot of do-it-yourselfers are not

aware that they may actually be

holding pure poison. Many of the

rubber handles on screwdrivers,

hammers, etc. contain polycyclic

aromatic hydrocarbons, or PAH

for short. Their “trademark” is

their unmistakable tar-like smell.

Many of these substances, which

for instance result from combus-

tion or serve as plasticizers in tar

oils, are carcinogenic and damag-

ing to the immune system, the

liver and even the genes. As early

as the summer of 2005, the Ger-

man retail sector proposed that

manufacturers adopt voluntary

orientation values for technically

unavoidable PAH content. For

which is released on contact with

the skin and absorbed by the

body.

Poison in gloves“With the so-called glove

test we can demonstrate

that PAH is indeed trans-

ferred from the product to

the skin,” explains Dr. Ans-

gar Wennemer from TÜV

Rheinland. In this test, a lab as-

sistant holds a rubber-coated

hammer handle containing 2,200

mg of PAH for one hour wearing

a latex glove, the palm of

items used on a daily basis and

involving physical contact for pe-

riods of longer than 30 seconds –

such as bicycle handlebar grips

and rubber boots – this would be

10 mg per kilogram of material.

The Federal Ministry for Consum-

er Protection then charged the

Federal Institute of Risk Assess-

ment (BfR) with examining

whether lawmakers should set

limit values for the use of these

toxic environmental chemicals,

but with no results so far.

The BfR has also confirmed that

PAH can be dangerous for hu-

mans. However, according to the

Institute, it is not the PAH con-

tent in the product which repre-

sents the health risk, but

rather the amount

Plasticizers in rubber products, so-called PAH, can be carcinogenic. But politicians are reluctant to impose legal limit values on these toxic substances.

contact 1.09 Markets 5

which is sprinkled with a synthe-

tic sweat solution every ten

minutes. Result: the toxic sub-

stance can be detected on the

glove. “The quantity absorbed

in this amount of time

corresponds to the

consumption of

around 3,500

cigarettes,”

says the

chem-

ist. Nat-

urally,

such a simple experiment is no

substitute for a proper scientific

analysis. Nonetheless, it clearly

proves that the presence of PAH

literally goes hand in hand with

a certain risk. Dr. Wennemer and

his colleagues at TÜV Rheinland

take every opportunity to publi-

cize this problem, such as a test

of PAH contaminated products for

the ARD TV political magazine

show “report MÜNCHEN” at the

end of last year. In a random sam-

pling of widely available sandals,

tools and bicycle handlebar grips

from low-wage countries, all of

the articles were found to exceed

the voluntary limit value – screw-

driver set even reached 1,100

times the level. Alarmed by these

results, the “Fachverband

Werkzeugindustrie” (Tool Industry

Federation) demanded that the re-

sponsible authorities carry out

more rigorous controls to prevent

such hazardous cheap products

from entering the market. The fi-

nal decision on the part of the

BfR is still pending. The Institute

has, however, already made it

clear that different products will

have to be subject to different

scientifically backed PAH limit

values. Better safe than sorry.

Information

Dr. Ansgar Wennemer

[email protected]

Phone +49 221 806-2062

Dangerous tools: the rub-

ber handles of hammers,

pliers, etc. often contain

dangerous PAH.


It’s a woman’s world: the

Knowledge Forum combines

professional education and

self-development.

Women are still a rarity on Ger-

many’s executive floors. Accord-

ing to the latest estimates, their

share of this world fluctuates be-

tween five and ten percent. Bar-

bara Kux at Siemens is the only

woman who has made it onto the

management board of a Dax-30

company. To permanently change

this imbalance, the political and

business worlds have a special re-

sponsibility to help pave the way

to the top for women – for exam-

ple, through modern family poli-

cy and individual measures to aid

their advancement. And strategic

coaching for success, combined

with the necessary leadership

qualities, nurturing of the right

networks and confidence in one’s

own strengths, can also provide

vital help to women as they climb

the career ladder. With a focus on

these aspects, TÜV Rheinland

LGA held its third one-day

“Knowledge Forum” for women

in mid-February. The 100 partici-

pants at “Secrets of Successful

Women” took part in a combina-

tion of lectures, workshops and

plenary discussions. The event

provided the ideal platform to re-

new old contacts and establish

new ones.

A passion for successAn important point also stressed

by Karin Adsuar: “We offer wom-

en an appropriate framework in

which they can assess their pro-

fessional self-worth, more strongly

commit themselves to self-promo-

tion and network with one anoth-

er,” explains the product manager

for management seminars at TÜV

Rheinland LGA. The Knowledge

Forum addresses women of all

ages and business sectors who

want to radiate self-confidence on

the job and convince with their

professional expertise. Ten re-

spected speakers conducted the

workshops, gave lectures and

were available for Q&A ses-

sions with the participants.

Parliamentary State Secre-

tary and member of parlia-

ment Dagmar Wöhrl pro-

vided a brief, very personal

insight into her success

story, while voice trainer

and author Eva Loschky

shared tricks for bringing

more passion to the job in her

lecture “You’ve got to be fired

up to be convincing.” Trainer

Birgit Ramon made the case

for tapping individualstrengths

as the key to success in her

workshop titled “It’s easier with

talent.” Dr. Cornelia Topf held a

speech calling for more courage

on the job, “Boldness rules! Be

forward to move forward.” With a

program like this, it’s no wonder

that the forum has gained a na-

tional reputation and is recom-

mended in a wide range of wom-

en’s networks.


Information

Karin Adsuar

[email protected]

Phone +49 911 655-4965

www.seminare-lga.de

Ladies First!What’s the secret of successful women? The 3rd Knowledge Forum for Women in Nuremberg seeks the answers.

ee-

tthe

dd

erereereer

dd

r

tths

Self-confidence on the road

to success: Eva Loschky,

Karin Adsuar and Kristina

Kampfer (from left to right)

know how it works.


Certification RequiredJust because a product can be bought readily anywhere else does not mean that it can be found in stores in Saudi Arabia. An import certificate makes things easier for exporters.

The spare parts for cars already

have hundreds of nautical miles

behind them on the Red Sea

when the ship finally arrives at

the harbor in Jeddah. But they

will never reach their destination

in Saudi Arabia: incorrect import

papers – no deal! The last stop is

the scrap heap.

Peter Suxdorf of DIN CERTCO, a

subsidiary of TÜV Rheinland, is

familiar with the problem. As he

explains, “Importers need a spe-

cial import certificate for Saudi

Arabia. Only goods with this con-

formity certificate are allowed in-

to the country.”

No alcohol in supermarketsThe certificate ensures that im-

ported goods conform to Saudi

Arabian quality standards. And

these guarantee more than just

product safety: the kingdom also

wants to protect its national secu-

rity and ensure compliance with

religious rules. Islam is the state

religion, so pork and alcohol are

taboo. A conformity certificate

thus makes life easier for the Sau-

di authorities, as there is no need

for extensive lab tests on imports.

Random samples are sufficient.

Once the goods are certified, im-

porting is generally trouble-free.

Total controlDIN CERTCO is one of just a few

test service providers in Germany

authorized to issue certificates of

conformity for exports to Saudi

Arabia. Peter Suxdorf signed a

contract with SASO, the “Saudi

Arabian Standards Organization,”

in October 2008.

Prior to this, every certification

center registered with the stand-

ards institute had this authoriza-

tion. The Saudi authorities found

this too difficult to manage, and

decided to reduce the number of

test organizations. SASO first con-

tacted the German Institute for

Standardization (DIN). However,

the “watchdog” of German quali-

ty workmanship was unable to

carry out the certifications, and

authorization went to the Berlin-

based TÜV Rheinland subsidiary.

“This is exceptional, as SASO usu-

ally only names national certifica-

tion institutes,” says Suxdorf.

As gatekeeper, DIN CERTCO takes

care of the necessary documenta-

tion of goods exported to Saudi

Arabia from and via Germany,

and monitors compliance with

Saudi standards. If the data in the

documents are too imprecise or if

documents are missing, the Berlin

monitors can have the products

checked and certify them them-

selves. “With this service, we

make it considerably easier for

producers to access to the mar-

ket,” emphasizes Suxdorf. He can-

not yet estimate what the demand

for testing will be in the future.

The problem is that the import

papers must be issued by the

country the goods are destined for

and not by their country of origin.

When in Rome …Peter Suxdorf’s team has to be fa-

miliar with the numerous techni-

cal and documentary import de-

tails as well as with their many

exceptions. In any case, his staff

members have substantial infor-

mation requirements and are cur-

rently undergoing intensive train-

ing. A major advantage is the

support and coordination offered

by TÜV Rheinland Arabia. The

employees on site speak the na-

tional language and are familiar

with the local customs and tradi-

tions. They thus function as cul-

ture coaches for their colleagues

from the west, who may not

know, for example, that the week-

end begins on Thursday and that

everything is closed on Fridays.

Thanks to their good contacts, the

Arabian team members are always

up to date. “If, for example, the

import regulations are changed,

they are informed of this immedi-

ately and give us tips on how to

respond,” explains Suxdorf. This

helps to ensure that the next ship-

ment of auto parts actually reach-

es its intended destination!


Information

Peter Suxdorf

[email protected]

Phone +49 30 7562-1448

Two cultures, one goal: Dr. Torsten Bahke, Managing Director of DIN

(center), and Peter Suxdorf, Manging Director of TÜV Rheinland (right)

with SASO representatives.

10 Title: Crisis-proof contact 1.09

Looking ahead: many com-

panies are mastering the

current economic crisis by

providing excellent service.

Read on to see how companies can win customer confidence

Just over a year ago, nobody

would have believed it. Formerly

respected banks are on the brink

of insolvency and have to be

bailed out by the state. Loans are

being given to companies with

great reluctance – if at all. The ba-

sic pillars of the financial system

are beginning to crumble, with

far-reaching consequences for the

real economy. The large US car-

makers are on the verge of bank-

ruptcy, and Europe’s car industry

doesn’t look much better. Pro-

longed “forced Christmas holi-

days” last year were followed by

reduced working hours and the

first wave of layoffs in 2009.

In light of such grim prospects,

people are losing their confidence

in the self-regulatory capacity of

the free market. Calls for more

control are growing louder. This is

not only a matter for the state,

which in the meantime is inter-

vening substantially in the econo-

my – even in the liberal USA. It is

contact 1.09 Title: Crisis-proof 11

Good Prospects? No panic: even if the current situation is precarious, there is no reason to resign ourselves to the crisis. On the contrary, now is the time for courageous decision-makers.

also a matter for the companies

themselves, which have to give

internal control organs like super-

visory councils and staff responsi-

ble for risk management greater

authority and responsibility. This

is the only way to avoid bad deci-

sions that could steer companies

down the wrong path. TÜV

Rheinland helps optimize internal

corporate control bodies. With

established services such as the

testing and certification of credit

management, or innovative serv-

ices such as supervisory council

certification, the Cologne-based

test company supports companies

in maintaining financial stability,

even in – and especially in – diffi-

cult times.

The computers and printers are

very busy at the international

courier and express services pro-

vider TNT Express: every week,

the company sends between

50,000 and 60,000 invoices to its

customers. “With this volume of

accounts receivable, we are de-

pendent on fast and correct pay-

ments,” says Gabriele Lösche,


Crisis ProofWhen customers fail to pay punctually, it can cost a company dearly. Transparent credit management helps avoid the problem.

who is responsible for credit man-

agement at TNT. For the past six

years, she has managed the intro-

duction and maintenance of pro-

cesses designed to help keep the

period of time between invoicing

and payment receipt as short as

possible, and has focused on

mini mizing bad debts. And Gabri-

ele Lösche and her team are suc-

Global player: the express

services company TNT

Express serves customers

worldwide.

cessful in this job. The bad credit

losses amount to merely about

0.16 percent of the annual turn-

over. “Many other companies in

Germany are much worse off,

with figures in excess of one per-

cent,” she says, not without pride.

One of the most important weap-

ons in the fight against unpaid in-

voices is an evaluation system de-

veloped at TNT. Using a scorecard,

they can automatically check eve-

ry customer for creditworthiness.

“This way, we can reduce the risk

of payment defaults to a mini-

mum right from the start,” says

Gabriele Lösche.

Bad credit, bad businessUnfortunately, not all companies

have as sophisticated a credit

management system at their dis-

posal as the express services pro-

vider based in the Rhineland

town of Troisdorf. So it’s no won-

der that asset loss for companies

resulting from payment defaults

adds up to almost 40 billion euros

annually, according to the Univer-

sity of Bochum. Even more alarm-

ing is the Verein für Credit Man-

agement (VfCM) estimate: due to

inadequate or faulty credit man-

agement, about 10,000 companies

in Germany go bankrupt com-

pletely unnecessarily every year.

VfCM was founded in 2001 with

the stated goal of rectifying this

unfortunate situation. Among

other things, the association has

formulated “Minimum Demands

on Credit Management” – and

thereby created the first standard

that outlines the general condi-

tions that must be met in order to

protect companies against this

cause of financial losses.

A credible credit management certificate VfCM also gets support from TÜV

Rheinland in the fight against bad

credit. Two years ago, the testing

services provider began awarding

the “Certified Credit Manage-

ment” certificate to companies

that meet the “Minimum De-

mands on Credit Management”.

The TÜV Rheinland experts’ in-

spection catalogue comprises

about 120 points. All levels of

modern credit management are

analyzed – from credit screening

to professional billing and debt

collections. Gabriele Lösche also

decided to put herself and her

team at TNT to the challenging

test by TÜV Rheinland – and she

is impressed. Not only because

she passed the test with flying

colors, but also because of the

pleasant and professional atmos-

phere during the audits. In addi-

tion, Gabriele Lösche now has it

black on white that her team has

credit management at TNT under

control, and thus makes a sub-

stantial contribution to the com-

pany’s financial health. “But the

positive effects of the certificate

go beyond motivation of our em-

ployees,” says Lösche. “It also cre-

ates trust among external interest

groups, such as banks and credit

insurers who now grant us sub-

stantially better contract condi-

tions.” Reason enough for Gabri-

ele Lösche to have the audit

repeated on a regular basis. She

has already recorded the next

audit date in the fall of 2009 in

her calendar.


Information

Wolfgang Rempe

[email protected]

Phone +49 221 806-3318

www.tnt.com

Package carousel: TNT dis-

patches up to 60 000 articles

per week.

The agile young man jogs

quickly through the dense forest.

But he hardly takes any notice of

the beauty his surroundings. Lost

in thought, he is listening to his

favorite music on an MP3 player

over earphones. And so he fails to

notice the mountain bikers who

are crossing his path at high

speed. A collision is inevitable.

But luckily the young man has a

guardian angel that pulls the plug

of the earphones from the MP3

player at the very last moment.

The jogger stops. The bikers zip

by him within a hair’s breadth.

The crash is avoided. Off-scene we


hear a friendly male voice singing

“Immer da, immer nah” (always

there, always near).

And this is the message that the

Provinzial Rheinland insurance

company wants to communicate

in its guardian angel advertising

spots. The insurer is always there

for its customers, with expert ad-

visers, either on the telephone or

in one of their many branch offic-

es. But does the brand-name com-

pany, known for its large green

logotype, also live up to this self-

imposed standard? This question

hounded Margit Ahrens, director

Well advised: Volker Arzbach

checks the service quality of

banks, insurance companies

and other financial services

providers.

Information

Volker Arzbach

[email protected]

Phone +49 221 806-1847

www.provinzial.com


Money and Kind WordsThe reputation of financial service providers has room for improvement. Customers can be (re)gained by offering perfect service – particularly if it is certified.

of quality management at Provin-

zial Rheinland based in Düssel-

dorf. “It was high time that a neu-

tral party examined just how

‘angelic’ our service actually is,”

says Ahrens with a smile.

Sound advice pays offWhen the professional Margit Ah-

rens chooses as a neutral third

party appears in her office, he has

a friendly but determined man-

ner. His name is Volker Arzbach

and he is an expert from TÜV

Rheinland who examines the

quality of customer service in the

financial sector. A number of well-

established companies have al-

ready put themselves to the test:

insurers such as Aachen

Münchener and R+V as well as

banks like the Berliner Sparkasse

and the Sparkasse KölnBonn,

which had their construction fi-

nancing consulting services certi-

fied. “It was their broad experi-

ence in the assessment of service

and customer care processes

which led us to choose TÜV

Rheinland as a partner,” says Mar-

git Ahrens. The Cologne-based

testers scrutinized 41 branch offi-

ces and the company headquar-

ters in Düsseldorf, assessing,

among other things, the compe-

tence and friendliness of the staff

on the phone and in personal

meetings. They took random sam-

ples of documents to check how

quickly the branches responded to

enquiries. “It should take a maxi-

mum of five days for a consultant

to respond to a written customer

enquiry,” explains Volker Arz-

bach. “And at Provinzial Rhein-

land that works perfectly in most

cases.” Overall, there were hardly

any shortcomings in the service

of the insurance company with

the guardian angel. “There were

only some minor issues regarding

communication of the quality

standards by the head office to in-

dividual branches,” says Arzbach.

“There are a few improvements to

be made here before the audit

next year.” Ultimately, Provinzial

Rheinland received the coveted

TÜV Rheinland seal of “tested

service quality,” which now also

decorates the company’s Website

and advertising posters through-

out the Rhineland region. It

makes it absolutely clear for all

customers that the slogan “Always

there, always near” is more than

just lip service.

Unte


Proven credentials: Eckard Alt

is a TÜV Rheinland-certified

supervisory board member

for SMEs.

Barely a sound is coming from

the seminar room of the TÜV

Rheinland LGA building in Nu-

remberg. The silence is only occa-

sionally interrupted by an audible

sigh. Eckard Alt is immersed in a

challenging written examination

– he has to execute and justify a

fictitious supervisory board deci-

sion. Alt, who for many years

held managing positions at Ger-

man subsidiaries of international

companies, is not alone here.

Eleven other high-ranking repre-

sentatives of renowned companies

– including Dr. Manfred Bohn,

CFO of BMW UK, and Dr. Armin

Bruck, Chairman of the Manage-

ment Board of Siemens India – are

completing this three-hour final

exam for the TÜV Rheinland-cer-

tified supervisory board member

for SMEs. The participants attend-

ed a nine-day qualification course

to prepare themselves for the de-

manding final examination.

Experience countsGlobalisation of the financial in-

dustry and growing interdepen-

dence of markets significantly

increase the demands on supervi-

sory board members: they must

be familiar not only with a com-

pany’s products, but also be able

to assess management’s strategic

and financial decisions.

“Particularly in small and medi-

um-sized enterprises, many super-

visory board members have a lot

of responsibility,” says Prof. Dr.

Marcus Labbé, owner of Labbé &

Cie. supervisory board and adviso-

ry council services. He is also ini-

tiator of the qualification and cer-

tification program for supervisory

board members and those who

wish to prepare themselves for

such a mandate. The program is

unique in Europe. “The time is

more than ripe for systematic

training and certification of super-

visory board members,” says

Thomas Strätz-Schödlbauer, who

is responsible for personnel certifi-

cation at TÜV Rheinland LGA.

Business knowledgeThe fact is that regulatory require-

ments for supervisory board mem-

bers have become increasingly

more stringent over the last few

years, most recently as a result of

the “Accounting Law Moderniza-

tion Act” which went into effect

in April 2009. According to this

legislation, an independent mem-

ber of the supervisory board at

capital markets-oriented incorpo-

rated companies must have exper-

tise in the areas of accounting and

year-end audits. In addition, su-

pervisory board members are now

held liable with their personal as-

sets for wrong decisions under

certain circumstances. This makes

it all the more important for them

to be able to adequately judge the

decisions made by the company’s

senior management – even just

for reasons of self-protection. The

new course offered by Labbé &

Cie., in which participants are

tested by TÜV Rheinland, is a real

help in this area. In each of the

three-day modules, the partici-

pants delve into one of the three

areas of finance, law or strategy –

taught by top lecturers from well-

known companies. “This kind of

dedicated preparation ensures the

long overdue professionalization

of supervisory board members’ oc-

cupational profile,” says Thomas

Strätz-Schödlbauer. And Eckard

Alt, who now works as a self-em-

ployed management consultant, is

also convinced: “In the future, it

will no longer be possible to sim-

ply attend to a mandate on a cas-

ual basis.” Professionals on the

supervisory board are thus a real

added value – not only for the

company management, but also

for the economy as a whole.


Information

Thomas Strätz-Schödlbauer

[email protected]

Phone +49 911 655-4973

www.labbe-cie.de

Professional CounselThe days when well-paid supervisory board members were able to nod through management’s decisions without risk are over. A seminar offering professional coaching gives them optimum preparation for these challenges.

18 Trends contact 1.09

Against the CurrentEnergy-efficient household appliances can save a lot of electricity – and money. But how do consumers recognize these energy savers?

Is your electric power con-

sumption as economical

as possible? Due to the

lack of uniform labeling for

household appliances and

consumer electronics, it

often takes quite an effort

to find this out.

The visual revolution can best

be viewed at any electronics store.

Today there are rows and rows of

flat LCD and plasma screens –

many with a screen size of more

than one meter – on the shelves

where only a few years ago walls

of bulky CRT-TV sets were offered.

The trend to ever-larger units con-

tinues, especially since the former

luxury item can now sometimes

be had for significantly less than

EUR 1,000. This makes the home

cinema experience affordable for

almost everyone. However, some

of these stylish flat screens turn

out to be real energy hogs that

drive up the power bill and put a

long-term strain on the house-

hold budget. The problem is that

consumers are not able to assess

the power consumption of the

new high-tech device when they

buy it. This is because there is no

uniform labeling system to rate

the electric power consumption in

a way that is easily understanda-

ble for laypeople. As early as 2006,

the German Association for Envi-

ronment and Nature Conserva-

tion (Bund für Umwelt und

Naturschutz Deutschland –

BUND) demanded the introduc-

tion of the EU energy efficiency

classes – which consumers already

know from washing machines

and refrigerators – for office

equipment and consumer elec-

tronics as well.

Signs of the timesThe EU sign with the energy effi-

ciency classes from A or A++ (low

consumption) to G (high con-

sumption) is missing not only on

television sets and computers.

Even practical domestic applian-

ces such as vacuum cleaners and

microwave ovens lack this label.

“About 70 percent of energy-con-

verting consumer products are

not subject to the EU labeling ob-

ligation,” says Stephan Scheuer,

Head of Ergonomics and Usability

in the products division at TÜV

Rheinland. Instead, the manufac-

turers advertise with a multitude

of different environmental state-

ments, and not with transparent

and comparable figures on energy

consumption. This is quite con-

fusing for the customer. For the

Cologne-based testing services

provider, it is the chance to score

points with the new TÜV Rhein-

land mark “Energy-efficiency

tested” – and to do so on a world-

wide scale. This is possible be-

cause TÜV Rheinland tests the en-

ergy efficiency in accordance with

internationally valid standards.

Thanks to a simple five-class sys-

tem from A or rather A++ (very

good) to E (inadequate), consum-

ers can see at a glance which ap-

pliances are good for their house-

hold budget and which ones

would put a long-term strain on

it. TÜV Rheinland always rates

the energy efficiency on the basis

of current data and orients itself

toward state-of-the-art technolo-

gy, unlike the energy efficiency

classes of the EU, which were in-

troduced back in 1994 and have

not been significantly changed

since then. Another shortcoming

of the EU sign: the environmen-

talists in Brussels issue it based

solely on manufacturers’ self-dec-

laration. “And this often leads to

declarations that are not consis-

tent with the real, independently

determined energy consumption

figures,” says Scheuer. “In con-

trast, TÜV Rheinland really identi-

fies the most climate-friendly

appliances according to objective

criteria.”

Get cooking for climate protectionTÜV Rheinland experts have al-

ready awarded the first certificate

– not to a manufacturer of televi-

sion sets, DVD players or micro-

wave ovens, but to the cookware

producer Berndes. Its pots are

characterized by an above-average

heat-conducting and -retention

properties, meaning that heat gets

inside the vessel quickly and stays

there for a long time. “This helps

save a lot of energy when cooking

at home,” Scheuer points out.

“And with our new certificate,

consumers can finally easily see

this.” Another small revolution in

the department store – with a

major impact on the environment

and consumers’ pocketbooks.

contact 1.09 Trends 19

Home cinema: television sets with energy

efficiency class A issued by TÜV Rhein-

land are easy on the household budget.

Information

Stephan Scheuer

[email protected]

Phone +49 221 806-1654

www.berndes.com

Infinite Luxury

FX50 enjoys almost cult status. In

Germany, Nissan wants to present

the latest generation of the Infini-

ti FX50 – a vehicle type termed a

performance crossover – with a

new V8 engine, which provides

390 hp from 5-liter displacement

and 32 valves. An ambitious

project, given that this model is

in direct competition to models

in the Mercedes M-class, the

BMW X5, Lexus RX and the Audi

Q7. After the FX50, the G37 se-

now making a renewed attempt

to gain a share in the high-yield

European market with the Infiniti

brand. Toyota, with its successful

luxury brand Lexus, illustrates

that it is possible to make inroads

into the high-end market long

dominated by German and Euro-

pean brands.

Infiniti is, however, not an entire-

ly new brand. The “Infinitis” have

been a common sight on roads in

the USA since 1989. There the

Fast and stylish:

With its luxury

brand Infiniti,

Nissan wants to

gain market share

in Europe.

Nissan is pinning all its hopes on Infiniti. The Japanese carmaker’s luxury brand has brought fresh wind to Europe’s roads.

With its Infiniti model, Nissan

is carrying on a tradition in the

upper mid-size class which goes

back some time now. The car

manufacturer maintained a pres-

ence in this market segment with

the Datsun Laurel from 1968 to

2003. The Laurel, however, was

more for the connoisseur. Since

then, Nissan has concentrated on

the German market mainly with

small, compact and mid-size class

vehicles. The Japanese company is


dan, a coupé version, as well as a

4.63 meter-long compact SUV

EX37 are planned.

No pain, no gainWhether the market launch will

be a financial success has yet to

be seen. But before the undertak-

ing even became possible, Nissan,

like every manufacturer in Eu-

rope, had a number of legal hur-

dles to overcome: homologation,

to acquiring the EU type approv-

al. With this goal in mind, engi-

neers from TÜV Rheinland in

Yokohama subjected the technol-

ogy of the four Infiniti models to

a thorough examination in the

Japanese Nissan plant Tochigi and

in the Nissan R&D Center in At-

sugi. The process known as ho-

mologation confirms the admissi-

bility of a vehicle subject to

applicable law (2007/46/EC). On

Swift and efficient: TÜV Rheinland

monitors the production of the

models in the Japanese Nissan

plant in Tochigi.

Well equipped: the interior of the

FX50 Infiniti gives the driver of this

luxury vehicle lots of space, com-

fort and safety.

successful completion, this com-

plex procedure ensures that the

model complies with European

regulations for the main safety-

relevant systems and components

such as brakes, lights, locking sys-

tems, glazing and pedestrian pro-

tection. It also takes environmen-

tal regulations into account.

Only after successful type inspec-

tion can a manufacturer apply for

an EU type approval at a recog-

nized authority such as the Feder-

al Motor Transport Authority

(KBA). This is the basis for a mar-

ket launch and registration of the

individual vehicle. In order to go

through this procedure, Nissan al-

so needed a verification of the

newly founded European import-

er, Nissan International S.A. in

Rolle on the northern shore of

Lake Geneva in Switzerland. Man-

fred Hoogen and his colleague

Lothar Scharrenbroich, type in-

spection and quality experts at

TÜV Rheinland in Cologne,

checked the quality assurance

process between Japanese produc-

tion and the European importer

according to EU law. The success-

ful conclusion of all procedures

has created a livelihood for the

first Infiniti dealerships in Germa-

ny, which will be opening in April

2009 in Berlin and Stuttgart. They

will have stand-alone showrooms

located separately from the Nissan

dealerships, emphasizing their in-

dependence in the high-end seg-

ment.


Information

Manfred Hoogen

[email protected]

Phone +49 221 806-1931

www.nissan.de

Jude Medical (SJM), a leading

worldwide manufacturer of pace-

makers, they regularly inspect the

programming devices used to set

implanted pacemakers. These in-

spections are conducted across the

country and in accordance with

legal regulations. They also make

sure that the necessary software

updates are provided. And within

the framework of SJM’s product

observation obligation, the ex-

perts also compile an annual in-

spection overview. So much ser-

vice would warm any heart.

And by the way: Arne Larsson

lived to the ripe age of 86 –

outliv ing his lifesaver – and need-

ed a total of 22 pacemakers.


An Affair of the HeartWhat is no bigger than a two-euro coin and weighs just under 13 grams? A medical technology miracle.

Keeping pace: the first

pacemaker ever implanted.

Things are not looking good for

Arne Larsson. All his heart can

manage is 28 beats per minute – a

healthy adult would have around

70. The 43-year-old Swede has vi-

rus-related arrhythmia, is con-

stantly losing consciousness and

has to be resuscitated 20 to 30

times a day. Now only a miracle

can save him. So his wife goes to

Prof. Åke Senning at the Karolins-

ka Hospital in Stockholm. Along

with Dr. Rune Elmqvist, the cardi-

ologist is testing a new procedure

which has never been carried out

on humans. But they are willing

to risk it: in a secret emergency

operation the doctors implant the

world’s first pacemaker in Arne

Larsson. That was in 1958.

A new lease on lifeToday, around 100,000 patients

receive pacemakers each year in

Germany alone. In contrast to

Arne Larsson’s device, which was

about the size of a hockey puck,

modern pacemakers are hardly

larger than a two-euro coin. In-

side, there is a battery, an impulse

generator and a tiny computer

with an electronic circuit. With

the aid of electrodes connected to

the heart, the minicomputer mo-

nitors the function of the muscle.

All aspects of the technology have

made great advances over the past

50 years. For example, the battery

no longer has to be replaced an-

nually, but lasts eight to ten years.

The monitoring is also better: no-

wadays the data from the device

can be transmitted via satellite to

the attending doctor’s PC. Follow-

up inspections of the pacemaker

by telephone are the latest trend.

This means both patients and

doctors must place their complete

trust in technology – which they

can do thanks to the AMD TÜV

medical technology services of-

fered by TÜV Rheinland. “We car-

ry out independent and neutral

quality and safety checks on me-

dical products,” says Sören

Schroll. For example, the AMD

TÜV experts for medical technolo-

gy inspect external pacemakers

(used in emergencies) for operati-

onal and functional safety. For St.

Information

Sören Schroll

[email protected]

Phone +49 30 7562-1919

www.sjm.com


agement system that TÜV Rhein-

land offers to health insurance

companies, doctors, pharmacists

and hospitals. “Our service basi-

cally involves competent and neu-

tral consulting for the evaluation,

monitoring and control of drug

costs,” explains Römke. This is

unique, as nobody else on the

market offers an information serv-

ice of this quality and depth.

“As well as taking the current le-

gal provisions into consideration,

our analyses are based on criteria

we have developed ourselves such

as emerging drug cost and patient

trends,” says König. This allows

insurance companies, doctors and

clinics to negotiate individual dis-

counts or flat rates with pharma-

ceutical companies. With their

well-founded background know-

ledge, the pharma specialists from

TÜV Rheinland determine the fi-

nancial reserves of the client, and

ensure that every patient receives

optimum and cost-efficient care

in the future.

Information

Jutta Römpke

[email protected]

Phone +49 201 87971-888

A Therapeutic ShockThe health care system is facing a tough test: patients are getting older, healthcare is becoming more expensive. Saving measures are called for – for example strict pharmaceuticals management.

Being healthy costs nothing,

but recovering health can be ex-

pensive. Can a society that is

growing older and older even af-

ford sick people in the long term?

The fact is that in the next twenty

years, the number of people suf-

fering from common but expen-

sive-to-treat illnesses such as dia-

betes or breast cancer will increase

by 50 percent. At the same time,

the number of health-insured per-

sons of working age will sink dra-

matically, by almost 20 percent.

This trend is leading to a gap in

healthcare financing. The statuto-

ry health insurance organizations

are already spending more money

on healthcare than they take in.

According to estimates by the

Bundesversicherungsamt (Federal

Insurance Department – BVA), the

expenditure for medications is set

to increase to around 31 billion

euros in 2009. In order to coun-

teract this, all insureds have been

paying a standard increased con-

tribution to the new health fund

since the beginning of this year.

But that will hardly suffice in the

long term. Some insurance pro-

viders will be forced to charge

higher premiums, or to manage

the money they have better.

The right prescriptionMany experts see considerable po-

tential for savings in the area of

pharmaceuticals costs. The prob-

lem is a complete lack of transpar-

ency in the market. In Germany

alone there are almost 150,000

pharmacy-only drugs. Modified

active ingredients, new substances

and a complicated legal frame-

work make the whole situation

that much more difficult. This is

why we need experts like Jutta

Römpke and Dr. Markus König,

who bring relevant and up-to-date

information on costs and benefits

of medications together in an in-

telligent and easy-to-understand

manner. The pharmacist and the

IT expert are jointly responsible

for the new pharmaceuticals man-


In a Class of Its Own Education means a future. That’s why it is so important to give children the individual encouragement they need at school. TÜV Rheinland has now set itself this task with its own private junior high school in Leipzig.

Welcome to Leipzig: at

present 15 children attend

the private TÜV Rheinland

Mittelschule.

Fireman, astronaut or engineer?

Whatever children want to be

when they grow up, one thing is

certain: the choice of school edu-

cation automatically sets the

course for their future lives. So it

is understandable, following the

mixed results of student assess-

ment tests such as the PISA study,

that parents are increasingly opt-

ing for private schools. These do

considerably better in the tests

than the state institutions. TÜV

Rheinland has also recognized

this trend, and in August of last

year opened its first private junior

high school in Leipzig – needless

to say, with a technical orienta-

tion.

Small class – big effectThe new school is housed in the

rooms of what was formerly Leip-

zig’s oldest private school. Behind

the classicistic façade there is a re-

laxed atmosphere of learning, far

removed from shabby school

rooms and overcrowded classes.

In modern classrooms with white-

boards and numerous PC worksta-

tions, 15 pupils are currently

working through the curriculum

for the 5th grade, whose content

is based on state specifications.

But in contrast to state schools,

the Leipzig institute focuses on

career orientation. “Nowadays a

school has to be much more than

just a place where knowledge is

transferred,” explains Ralf Schild-

roth, Director of TÜV Rheinland-

Mittelschule Leipzig. “It is easier

for us to cultivate the abilities and

interests of the children individu-

ally in small classes than it would

be in classes with 30 and more

pupils.”

Education with a futureBut it is not only the positive

learning conditions that convince

parents. After all, TÜV Rheinland

has long established itself as a

high-quality educator with its

vocational schools. “At present we

offer over 1,000 young people at

ten locations throughout Germa-

ny a vocational perspective, for

example in the areas of health-

care, information technology,

commerce and design,” reports

Stephan Scholz, Managing Direc-

tor of TÜV Rheinland Bildung-

swerk mbH, which runs the pri-

vate schools. The pupils in Leipzig

benefit from the synergetic effects

of this broad spectrum. “Through

our contacts in business, for ex-

ample with Siemens or Porsche,

we can offer the students good ca-

reer perspectives,” says Scholz.

“Including job offers with TÜV

Rheinland.”

From ABC to engineeringGiven these great prospects, it is

no surprise that Ralf Schildroth al-

ready has the first new applica-

tions for the school year 2009/10.

And demand is not slackening,

even though the parents know

that for legal reasons the TÜV

Rheinland school is on probation

for the first three years. “If we can

prove ourselves during this peri-

od,” says Schildroth, “we will re-

ceive the status of a state-ap-

proved substitute school.” And

only then will he receive financial

support for his school from the

government of Saxony. Until then

it will be financed by the fees of

195 euros per child per month

and by TÜV Rheinland. This fi-

nancial plan has won the confi-

dence of both parents and teach-

ers. Stephan Scholz also believes

that the concept will prove itself.

He even already has his eye on

the next project: “In August we

are opening our first elementary

school in Görlitz,” he reports

proudly. “In the long term we will

be able to cover all educational

phases – from learning ABCs to

becoming an engineer.”

Information

Stephan Scholz

[email protected]

Phone +49 3581 421-519

Commitment: Director Ralf

Schildroth supports the children in

realizing individual abilities.


Quality in all classes: last year,

TÜV experts analyzed the results

of over 7.5 million general inspec-

tions. This independent study on

the state of cars on German roads

can now be read in the current

AUTO BILD TÜV Report. The result

shows the rate of defects increased

slightly compared to the previous

year. The winner is the Toyota

Corolla Verso, followed closely by

the Mazda 2, Porsche 911 and Ford

Fusion – a colorful mix of all mod-

el classes. At the bottom of the list

is the KIA Carnival.

26 Branche aktuell kontakt 1.08

Go-cart racing is Formula 1 in a scaled-down format. In Germany

alone, hobby racing drivers can do their laps on any one of about

200 go-cart tracks, at speeds of up to 60 km/h. Because this fun can

be so fast, safety is a top priority on indoor and outdoor tracks –

and that is the responsibility of the operator. “However, in Germa-

ny there is no requirement for regular independent safety checks of

carts and tracks, for instance by a testing organization, once the

track has started operation,” explains the TÜV Rheinland safety ex-

pert Berthold Tempel. Unlike regular passenger cars, the carts have

no official approval and homologation for road service and there-

fore do not need to undergo a general inspection on a regular ba-

sis. But there are standards for the safety of the vehicles and

tracks, co-developed by the Cologne-based testing services provid-

er. Tempel advises that visitors, too, can look for safety elements

such as a deflection system near ground level at the track bounda-

ries when selecting a particular track. In addition, hobby racing

drivers should only get into go-carts that bear the GS label for cer-

tified safety – a mark that is also awarded by TÜV Rheinland.

Best in Class

Small Cars, Big Safety Demands

Fast, fun, safe: hobby racecar drivers can put the pedal to the metal

in safety thanks to GS-tested go-carts.

Guidebook for hp fans: The

AUTO BILD TÜV Report 2009.

26 Industry News contact 1.09

Best in Class

Small Cars, Big Safety Demandsg y

Information: Hartmut Müller-Gerbes

[email protected]

Information: Berthold Tempel

[email protected]

Clear escape routes for patients:

TÜV Rheinland certified the safety

and reliability of all fire protection

measures at EuromedClinic in

Fürth near Nuremberg. Not only is

the service for patients extraordi-

nary at Germany’s largest private

hospital – the architecture of the

hospital building also sets new

standards. The pyramid shape of

the guesthouse posed a particular

challenge to the TÜV Rheinland ex-

perts: it had to be tested according

to the standards for high-rise

buildings.

Environmental check-up for va-

cation accommodations: TÜV

Rheinland awarded the ECO-Hotel

certificate to 31 Portuguese three

to five-star hotels from the Algarve

to Madeira. Tourists who spend

their vacation at the certified oper-

ations can be certain that sustaina-

bility is a top priority for their

hosts. The TÜV Rheinland experts

checked numerous environmental

aspects, from garbage disposal

and the safe handling of danger-

ous substances to the economical

consumption of electricity, gas and

water. In addition, they identified

points for maximum cost savings

potential. Only those facilities that

also meet the TÜV Rheinland

standards for hotel safety receive

the certificate.

kontakt 1.08 Branche aktuell 27

Sweet dreams guaranteed: cus-

tomers who opt for mattresses

with the “LGA toxics tested” mark

of approval can rest assured that

they will not inhale or absorb any

toxic or allergenic substances

through their skin while they are

asleep. In the ecological product

inspection, the experts subject the

cover and the interior to a material

and emissions test. The mark of

approval is only granted to mat-

tresses with all measurement re-

sults below the limit values speci-

fied by TÜV Rheinland LGA.

Eco-HotelHospital Pyramid Sleep Tight

Portugal: hoteliers in Portugal are

paying attention to sustainability.

Healthy environment: the guest-

house of EuromedicClinic in Fürth.

Safe through the night: TÜV

Rheinland LGA inspects mattresses

contact 1.09 Industry News 27

Information: Gerhard Lang

[email protected]

Information: Olaf Seiche

[email protected]

Information: Dr. Christian Schelle

[email protected]


TÜV Rheinland lights up

the sky: the spectacular

fireworks display at the

International Management

Meeting (IMM) 2009.

The psychopath passes judg-

ment on himself. His mind eaten

up by drugs, his soul tortured by

the suffocating love of his mother

and the absence of a father killed

in action, the musician Pink stag-

es a court hearing in his sick im-

agination and accuses himself of

having shown feelings. The imagi-

nary court sentences Pink to pull

down the self-imposed wall

around his emotions. An explo-

sion shatters the structure; accom-

panied by lightning flashes it col-

lapses into itself. Thus ends the

world famous rock opera “The

Wall” staged by the British band

Pink Floyd in 1979.

Seven megawatts for Waters In July 1990 ex-Pink Floyd bassist

Roger Waters, the artistic father of

the work, once again performed

his masterpiece live at a deeply

symbolic location – the Berlin

Wall. With an extravagance verg-

ing on megalomania: the largest

stage in the world at the time was

built for the benefit concert and

the cast list read like the “Who’s

The Sky in FlamesFire is Ralph Prinz’s element. The Recklinghausen native designs and executes fireworks shows – for everybody includ-ing rock stars and international heads of state.


Who” of the international music

scene. In order to power the sev-

en-megawatt sound system, the

Berlin power stations had to be

run to the limits of their capacity.

And Ralph Prinz also played a key

role when 200,000 spectators on

Potsdamer Platz and around 1.2

billion TV viewers worldwide

watched the rock epic: he provid-

ed all of the pyrotechnical effects

for the mega-concert.


Go out with a bang:

thorough preparation is

needed for the explosive

finale.

The higher the better:

spectators have a fantastic

view of the fireworks show

from the TÜV Rheinland

building in Cologne.

A wall of bombsIt was “interesting and stressful”

working on the rock event, says

the fireworks wizard today. Just

for the closing scene and the col-

lapse of the wall, Prinz and his

team installed 900 individual ex-

plosive charges on a Styrofoam

wall, which exploded in six waves.

However, almost more effort was

needed to acquire the permits for

the fireworks spectacle.

This entailed Prinz negotiating

with the British aviation authori-

ty, the Department of National Se-

curity and the Export Ministry of

the GDR. The bureaucratic mara-

thon and paper war are part of

Prinz’s daily routine. “The organi-

zational effort accounts for about

80 percent of our work,” says the

51-year-old. Leading up to a fire-

works display, he generally has an

on-site advisory meeting with his

client and gets aerial photographs

and drawings of the location prior

to creating a concept for the fire

show. In addition, he acquires all

of the necessary permits and or-

ganizes the obligatory inspections

by the authorities. For all the fun

with the thunder and lightning

effects, the safety of the spectators

and residents is of course top pri-

ority. For example, minimum dis-

tances from buildings and avia-

tion regulations have to be

observed.

Fireworks in the familyRalph Prinz knows the official reg-

ulations by heart. His family looks

back on nearly 90 years of experi-

ence with fireworks and has

worked on a lot of major events

on the scale of “The Wall,” in-

cluding the openings of Olympic

Games, rock concerts with

Michael Jackson and Tina

Turner, theater performanc-

es, TV productions such as

the crime series “Tatort,” or

the annual Cranger coun-

try fair. Ralph Prinz’s

grandfather Josef staged

his first public fireworks

display in 1921: he ran a

dancing school at the

time and he needed a

“big bang” for the deb-

utantes’ ball. As he was

not satisfied with the

pyrotechnical shows

of the previous years,

he decided to put on his

own fireworks display. Over the

years the fireworks displays be-

came his main business, and in

1930 he closed the dancing

school to concentrate exclusively

on pyrotechnics. Prinz’s parents

ran the business from 1954 to

1982 before they passed it on to

their son. While the family com-

pany staged around 30 fireworks

displays a year in the 1960s, today

they total over 200. Prinz keeps

the necessary explosive material

in three bunkers in Reckling-

hausen, Marl and Haltern. At his

company headquarters in Reck-

linghausen he also has a small

carpenter’s workshop and a mor-

tar warehouse.

Corporate events with a bangOf course it is not only at big

events that Prinz sets off his rock-

ets and firecrackers. The company

also provides its services for cor-

porate events such as the Interna-

tional Management Meeting of

TÜV Rheinland at the end of Jan-

uary and private events like wed-

dings. It also offers fireworks for

do-it-yourself displays.

Ecte modolore

facilla facilit venis

dolorting enis nit

ea alit adit praes-

secte

Burning pas-

sion: fireworks

specialist Ralph

Prinz is aware of

the dangers of

his job.


32 Trends kontakt 1.09

Information

www.prinz-feuerwerke.de

Going places with fireworksPrinz’s work has taken him all

over the world. For example to

Saudi Arabia: here he was com-

missioned to organize a fireworks

display in the city of Al Khobar

on the occasion of King Abdul-

lah’s enthronement. But before

the fireworks could be ignited,

Prinz had to dismantle his bombs,

rockets and pyrocakes. Out of re-

spect for the other Saudi Arabian

cities, the King decided to forego

the fireworks display. “A principle

of Arabic courtesy,” explains

Prinz. The other cities which the

monarch had visited on his en-

thronement tour had not put on

a fire show for the new king and

would thus have been upstaged.

Despite all of the major events

and foreign travel, Prinz does not

see himself as an artist or a star.

And the colorful lights have no

mystical fascination for him. “I’ve

seen more than 4,000 fireworks

displays in my life. For me it’s just

a normal job.”

ImprintPublisher: TÜV Rheinland Holding AG, Communication,

Am Grauen Stein, D-51105 Cologne

Phone +49 221 806-2121 Editor: Aud Feller

Fax +49 221 806-1760 Text: S+L Partners GmbH, Köln

Internet www.tuv.com Printing: Druckhaus Ley + Wiegandt, Wuppertal

Photo Credits: Friedrich Stark (p. 1, 14-15); TÜV Rheinland Group (p. 2, 8, 22, 26, 27); TNT Express (p. 2,

12-13); iStockphoto.com / blackred (p. 3); Glayna Andrushko – Fotolia.com (p. 3); Jürgen Schulzki (p. 3, 31);

antonio guariglia – Fotolia.com (p. 4, 5); Nicole Kühl – Fotolia.com (p. 6); Uwe Bumann – Fotolia.com (p. 6);

Frank Pfluegl – Fotolia.com (p. 6); CURAphotography – Fotolia.com (p. 6); Heiko Stahl (p. 7); mediapartis –

Fotolia.com (p. 8-9); Ralf Bille (p. 10-11); Bernd Bostelmann (p. 16); Monkey Business Images / Shutterstock

Images, LLC (p. 19); André Bonn – Fotolia.com (p. 20); NISSAN Center Europe GmbH (p. 20-21); Evgeny

Rannev – Fotolia.com (p. 23); PUNCTUM / Stefan Hoyer (p. 24-25); EuromdeClinic (p. 27); daniel saintho-

rant – Fotolia.com (p. 27); Macdaddy – Fotolia.com (p. 27); Springfield Gallery – Fotolia.com (p. 27); Guido

Schiefer (p. 29, 30-31); Reinhard Witt (p. 28-29)

With the

right turn –

around the

globe

Kontakt 1-08 verlinkt D - US | TÜV Rheinland · Industry News 4828 Fire in the sky 28 Pyrotechnics...

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Transcript of Kontakt 1-08 verlinkt D - US | TÜV Rheinland · Industry News 4828 Fire in the sky 28 Pyrotechnics...