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    Online InstructorStaff Guide

    Click Here for Online Version

    of the Guide.

    https://koenig-academic-tech.wikispaces.com/AAA_Online_Instructor_Guidehttps://koenig-academic-tech.wikispaces.com/AAA_Online_Instructor_Guidehttps://koenig-academic-tech.wikispaces.com/AAA_Online_Instructor_Guidehttps://koenig-academic-tech.wikispaces.com/AAA_Online_Instructor_Guidehttps://koenig-academic-tech.wikispaces.com/AAA_Online_Instructor_Guide
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    Staff Guide Information

    ContentsContentsContents

    This guide provides detailed documentation of the expectations of the district online

    program concerning online instructors roles and responsibilities.

    1: Role of the Instructor

    Competencies 3

    Forming Relationships 4

    Challenges 5

    2. Guidelines for Communication

    Setting Norms 6

    Norm Activity Example 7

    Faculty Response to Students 8

    Student Response to Faculty Inquire 8

    Faculty Feedback Regarding Assignments 8

    3. Syllabus Expectations

    Introduction 9

    Requirements and Expectations 10

    Expectations for Grade Reporting 12

    4. Resources to Support Students

    Online Resources 13

    5. References 14

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    Role of the Instructor

    Competencies

    Instructors and distance learning programs in

    higher education must truly understand the

    learner's needs, understand how they learn, and

    be willing to embrace critical competencies of

    the online instructor. Instructors must focus on

    relationship building and forming a sense of

    community, engaging the students not only

    with the course content but with their peers as

    well, and challenging their students to take partin a community building process (Paloff

    &Pratt, 2009). Competency is defined for the

    purpose of distance education instructors, as:

    involves a related set of knowledge,

    skills, and attitudes that enable a person

    to effectively perform the activities of a

    given occupation or function in such a

    way that meets or exceeds the standards

    expected in a particular profession or

    work setting (Richey, et. al, 2001).

    There is tremendous growth in studies related

    to online instructor competencies for distance

    teaching (Abdulla, 2004). The search for the

    reasons why the high attrition and dropout rate

    of online learners is encouraging such research

    (Paloff & Pratt, 2004). Connors (n.d.) supports

    the concept of relationship building as a key

    factor of online instructor competencies and

    states that good mentors are enthusiastic and

    takes the time to interact with their students;

    share personal experiences and relate to the

    learner in a flexible way.

    Top Ten Competencies forDevelopment for an

    Online Instructor

    1. Effective Syllabus

    2. Develop Community

    3. Teach how to be an

    Online Student

    4. Incorporate Students Livesinto the Course

    5. Give Power and Control to the

    Learner Become a Facilitator ofKnowledge Development

    6. Prompt Feedback andCommunication

    7. Translate Content to

    Online Delivery

    8. Be Informed ConcerningTechnological Advances,

    Trends and Issues.

    9. Use Best Practices in OnlineLearning

    10. Provide Opportunities forReflection, Critical Analysis and

    Student Feedback

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    Role of the Instructor

    Relationships

    Instructors of these online classes need to have

    means to create a welcome learning

    environment and foster positive relationships.

    Understanding the learners skills with

    technology is imperative to avoiding

    unnecessary frustration and assisting the

    learners to navigate successfully within the

    online environment (Conrad & Donaldson,

    2004). Palloff and Pratt (2003) establish

    seven key components of distance learning that

    instructors can foster and focus on. These

    consist of: access to skills, openness to share

    personally, communication skills,

    commitment, collaboration, reflection, and

    flexibility (2003).

    Levine (2005) suggests that there are several

    responsibilities of the person hosting the

    learning. Whether they are referred as learner

    facilitator, mentor, teacher, or educator, this

    person has the responsibility to be an active

    participant within the distance learners process.

    These responsibilities include: knowing who

    your students are, asserting a level of control of

    the class, and balancing out the learning

    environment between educational opportunities

    and technology (2005). Varvel (2001) identify

    six skills to develop within the distance learner

    to increase success and they are: time

    management skills, discipline and motivation,

    sense of community, communication,

    technology skills, and access, either due to

    technical issues or through disability

    accessibility conditions.

    Helpful Hints for Building

    Positive Relationships

    1. Send a Welcome Email

    reach out to the learner

    2. Encourage sharing of

    personal experiences

    3. Determine the learners

    technology competency

    4. Offer Resources to

    struggling students

    5. Have an Open Digital

    Door policy

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    Role of the Instructor

    Challenges

    Initial challenges for both the instructor and the

    student of an e-learning classroom are how to

    engage each other through a technology-based

    medium. Setting up norms and appropriate

    methods of communication is a foundation of

    forming that sense of belonging and

    community where participants, both instructors

    and pupils, feel welcome, appreciated and open

    to learn together (Conrad & Donaldson, 2004).

    How to set this up successfully takes work

    from the instructor and a commitment from the

    students.

    Collaborative learning through technology is a

    process of appropriation, which is defined as a

    process where both students and teacher have

    an active role in creating the learning

    environment with their earlier knowledge and

    ideas (Vesisenaho, Valtonen, Kukkonen,

    Havu-Nuutinen, Harikainen, &Karkkainen,

    2010, p. 273). Because of this, the opening

    week of a class is critical to get to know each

    other quickly, know the rules of engagement

    and expectations. Ice Breaker activities are a

    good method to crack open the means of cold

    communication that technology often fosters

    and allow the participants to have bonding

    experiences with each other. These activities

    can also allow the participants to recognize

    they are no longer in a regional learning

    environment but a part of a global learning

    community. Authentic learning at a global

    level allows the distance learner to make

    connections to their own lives.

    Ice BreakersBreaking Through for form

    Connections

    Personal Emails

    Audio files

    Skype

    Discussion Thread Activities

    Phone Meetings

    Students Introduce Each other

    Discussion of Geographiclocations

    By any means, communicate,

    communicate, and communicate!

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    Guidelines for Communication

    Setting Norms for

    Communication

    As stressed earlier in this guide, relationships are

    the foundation for successful interaction and mayeven help in the retention of online students as

    current statistics show that the dropout rates can be

    10-20% higher in online programs than their

    traditional counterparts (Lewis, 2010).

    The users may be in large cities, remote villages,

    in restrictive countries, the need to address cultural

    barriers or concerns while constructing thelearning is evident. Certain countries politicalbeliefs and control may pose barriers for students

    from their areas to successfully interact with thecourse (Sadykova & Dautermann, 2009).

    Kurubacak (2011) suggests that culture then, can

    be more of a source of conflict than synergy and

    educational institutions should have more of afocus of the idea of pluralism and this should be

    recognized during norm development.

    Pluralism in e-

    Learning can be defined as a classwith participants from diverse ethnic, racial,

    religious and social groups maintain participation

    in and development of their traditions and special

    interests while working together with otherstudents toward the completion and understanding

    of course materials. Institutions then should

    construct courses which the background andcircumstances of learners can be determined and

    the class norms can reflect the need of diverse

    students and instructors.

    Having students participate in

    group norm formation can

    create buy-in and a sense of

    ownership...try a wordle!

    The authors of the Pluralism Project at Harvard

    University (2009) stated that pluralism is the:

    Energetic engagement with diversity

    Active seeking of understanding across lines ofdifference

    Encounter of commitments

    Based on dialogue

    With these four components in mind, institutions

    can form learning communities that share their

    commonalities and differences and work together

    for a global understanding of materials and

    cultures. Institutions should address the onlineprogram from a needs standpoint when looking at

    fee structures and out of state tuition to ensurefairness between traditional and online learners

    who are at a distance (Paloff & Pratt, 2003).

    Institutions should reflect on their online programeffectiveness through complete evaluations of the

    program which includes educational measurement,

    assessment, and evaluation (Levine, 2005).

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    Guidelines for Communication

    Example Norm Activity:

    The group will develop norms that they agree upon to complete high-level collaborative work later in theclass. The groups will be from 6-8 participants and they will participate both synchronously and

    asynchronously to complete the assignment. The group will individually list a few suggestions of group

    norms and post them in a threaded discussion. Each person is required to add the group learning moment

    through the discussions. The group will read the thread and in a synchronous discussion, they will then pick

    five key norms for their team to focus on and set these rules of engagement.

    Goals/Objectives:

    Students will set groups norms for communication in the group collaborative activities in an online setting.

    Collaborative Learning:

    Small Group Interaction.

    Recommended Experience Level

    Learner Beginner and up

    Facilitator- Moderate and up

    Mode:

    Synchronous and Asynchronous

    Time Required:

    Two to four days for full evolution.

    Materials:

    Team threaded discussion board or full-class discussion board depending on size.

    E-mail access learner to facilitator/facilitator to learner for questions and final submission.

    Process:

    Learners will receive there group assignments and instructions for the activity.Learners will post in the threaded discussion area, five key ideas about norms for the team and appropriate

    rules of engagement for the collaborative activity.

    In a synchronous team activity, the group will decide on five key norms they will submit for final

    admission to the facilitator.

    Facilitator Notes:

    Facilitators make and assign groups for this activity.Facilitators provide the threaded discussion area.

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    Guidelines for Communication

    Faculty Response to

    Students

    All communications must be responded to

    within 24 hours. If additional research or time

    is needed for a resolution, this should be put in

    the response. Regardless of the initiator, other

    staff member, administration, student, outside

    vender, a response is required within 24 hours

    and a resolution should be given within 72

    hours of initial contact. If the instructor notavailable, a secondary support staff should be

    made available and the appropriate out of

    office notification with details of the return is

    also expected.

    Students Response toFaculty

    A standard 24 hour response time is part of ournorms at this institutions. Students and other

    faculty members should adhere to this policy.

    Feedback for Assignments

    Each faculty member is responsible for making

    initial contact with their learners before the

    class begins and should include this

    expectation in the email. Due dates are set by

    the pacing and planning for the course and

    should be followed. Communications of late

    assignments from the students should be saved

    as with all communications with students. It is

    left to instructor discretion for urgent

    situations. Feedback on assignments is also

    covered in detail under Syllabus Expectations

    within this guide.

    It is Your Responsibility

    to initiate communication,

    respond in an appropriatetime,

    contact students who youare concerned with,

    maintain the well-being ofthe class includingmonitoring discussions and

    discipline,

    communicate allexpectations, objectives,values and resources foryour course.

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    Syllabus Expectations

    Introduction

    It is required that the online instructor reads the

    institutions enrollment and student expectations

    to ensure that they know what is expected of the

    student. With this in mind the instructor must

    use the template for the course provided by the

    institution.

    The instructor should keep in mind the five key

    questions when developing a syllabus to make

    sure that the course is student centered and the

    instructor is in the facilitator of knowledge, not

    a keeper of the knowledge mode of interacting.

    The institution has resources for students to

    access the online library, grading systems, and

    technical support. It is helpful to echo these

    practices within your syllabus as support to the

    students.

    When developing the syllabus, consider that

    high quality instruction means that each faculty

    member is aware of the complexities of the

    online adult learner and is familiar with the

    institutions mission and vision. The online

    faculty member must know the importance of

    the creation of community and relationship

    building within their course and work to

    understand the online learner as an individual

    (Schwiebert, 2008). The online learner has

    many complexities and the more the faculty

    member interacts to understand the learner and

    their motivations become clear, the better the

    chance of success for the learner (Styer, 2007).

    Five Key Questions to Ask Yourself

    When Developing a Syllabus

    1. What do people need to learn?

    2. What is the best way for them to

    learn this: informal, self-paced,

    leader-led, performance support

    or blended?

    3. How will I effectively

    communicate with the learner?

    4. What are the potential pitfalls

    using technology?

    5. How will the I evaluate success?

    Adapted from (Broadbent, 2002, p. 90)

    http://www.google.com/imgres?q=checklist&hl=en&biw=853&bih=392&tbm=isch&tbnid=3MAD0Zb-fyA3zM:&imgrefurl=http://www.smartpassiveincome.com/blog-post-checklist-after-publish/&docid=zPFZ2IzdFFoMrM&imgurl=http://0.smartpassiveincome.com/wp-content/uploads/20
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    Syllabus Expectations

    Requirements and

    Expectations

    It is required that the online instructor follows

    the institution syllabus template provided at the

    instructor orientation. The following is required

    to be on the syllabus:

    Course Description -

    Complete overview of broad-scope topics of the

    course with implications for the content area ofstudy, global impact, and critical success factors

    for the course.

    Learning Objectives-

    Using the modified Blooms Taxonomy for the

    21st century learner,

    http://www.schrockguide.net/bloomin-

    apps.html

    Focus on higher level concepts and howtraditional learning objectives can be adapted to

    the online environment. Schrock (2012), has

    many helpful online suggestions on her site.

    The objectives will tie to each activity and

    target instruction.

    Key Course Concepts-

    Course concepts will give a high-level overview

    of the activities that contribute to the overallgrade of the course.

    Resources, Materials and Supplies

    A complete list of text books, linked resources,

    materials and consumable supplies must be

    made available to the student before the class

    begins.

    Five Key Questions to Ask Yourself

    When Developing a Syllabus

    1. What do people need to learn?

    2. What is the best way for them to

    learn this: informal, self-paced,

    leader-led, performance support

    or blended?

    3. How will I effectively

    communicate with the learner?

    4. What are the potential pitfalls

    using technology?

    5. How will the I evaluate success?

    Adapted from (Broadbent, 2002, p. 90)

    http://www.schrockguide.net/bloomin-apps.htmlhttp://www.schrockguide.net/bloomin-apps.htmlhttp://www.schrockguide.net/bloomin-apps.htmlhttp://www.schrockguide.net/bloomin-apps.htmlhttp://www.schrockguide.net/bloomin-apps.htmlhttp://www.schrockguide.net/bloomin-apps.html
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    Syllabus Expectations

    Detailed Activity Descriptions

    The expanded details of each activity,

    associated objective, and requirements must be

    provided at the beginning of the course. If

    threaded discussions, group discussions are in

    the design, these should be set up before the

    course begins to avoid technical issues.

    General Course Requirements

    The following will be provided by theinstitutions and will consist of pre-formatted

    information regarding:

    Course Credit

    Participation Requirements

    Technology Survey, Pre-, and Post-

    Assignment Submission Schedules

    Schedule for course

    Academic Policy-

    Including Academic DishonestyProtocol

    Associated Course Grading Rubric

    Additional Institution Information

    Library Tour

    Technical Support

    Academic Advisor Resources

    Counseling Resources

    Informational Support

    Student Orientation

    It is also a requirement that you incorporate a

    student orientation or summary of expectations

    for the course within the first week. This can

    take may forms and should be a prerequisite for

    the student to begin the first graded activity.

    This will spiral the concepts and resources the

    institution has.

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    Syllabus Expectations

    Expectations for Grade

    Reporting

    Student feedback on assignments should be

    giving within 72 hours for asynchronous

    projects. Synchronous activities should beposted in the grading area within 48 hours upon

    completion of the activity.

    Uploading final grades needs to be completedwithin 48 hours from the final course closing

    date to ensure appropriate posting through the

    transcript system.

    The value of online learning comes from

    quality feedback from the instructor that is

    timely (Berg, 2008). Providing timely feedbackis a critical success factor of online instructors

    (Abdous, 2010). This engagement often

    motivates and engages the students, especiallywhen given in a friendly and conventional

    tone (2010).

    Specific feedback reinforces the demands,goals, and expectations of the course and allows

    the students to reflect and make proper

    adjustments for future assignments.

    Abdous (2010) states that it is important for the

    instructor to reach out to the students and getfeedback from them concerning the course and

    appropriately and promptly address any

    concerns. Williams (2006) reported that

    providing grades and feedback were essential

    with online instruction.

    http://www.google.com/imgres?q=success&hl=en&biw=1280&bih=588&tbm=isch&tbnid=_CKl2CJNgDD6hM:&imgrefurl=http://sadiyazaheer.wordpress.com/2012/05/19/you-and-your-aims-my-personal-experiences/&docid=_PMv3HP0AZygRM&imgurl=http://sadiyazaheer.files.wordpress
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    Resources for Online Instructors

    Resources for Online Instructors

    http://www.onlinecollege.org/2011/07/07/open -online-resources-for

    -online-instructors/

    http://www.onlinecollege.org/2011/07/07/open -online-resources-for-online-instructors/

    http://www.onlinecollege.org/2011/07/07/open-online

    -resources

    -for

    -online

    -instructors/

    http://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/

    Pages/Handbook2009.aspx

    http://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/

    Pages/Handbook2009.aspx

    http://www.diigo.com/list/wiredinstructor/online -intructor-toolkit

    http://www.uis.edu/colrs/learning/gettingstarted/copy.html

    http://www.dmoz.org/Reference/Education/Distance_Learning/Online_Teaching_and_Learning/Instructors_Resources/

    http://www.pearsonhighered.com/educator/index.page

    http://www.pearsonhighered.com/educator/index.page

    http://www.onlinecollege.org/2011/07/07/open-online-resources-for-online-instructors/http://www.onlinecollege.org/2011/07/07/open-online-resources-for-online-instructors/http://www.onlinecollege.org/2011/07/07/open-online-resources-for-online-instructors/http://www.onlinecollege.org/2011/07/07/open-online-resources-for-online-instructors/http://www.onlinecollege.org/2011/07/07/open-online-resources-for-online-instructors/http://www.onlinecollege.org/2011/07/07/open-online-resources-for-online-instructors/http://www.onlinecollege.org/2011/07/07/open-online-resources-for-online-instructors/http://www.onlinecollege.org/2011/07/07/open-online-resources-for-online-instructors/http://www.onlinecollege.org/2011/07/07/open-online-resources-for-online-instructors/http://www.onlinecollege.org/2011/07/07/open-online-resources-for-online-instructors/http://www.onlinecollege.org/2011/07/07/open-online-resources-for-online-instructors/http://www.onlinecollege.org/2011/07/07/open-online-resources-for-online-instructors/http://www.ion.uillinois.edu/resources/tutorials/pedagogy/instructorProfile.asphttp://www.ion.uillinois.edu/resources/tutorials/pedagogy/instructorProfile.asphttp://www.ion.uillinois.edu/resources/tutorials/pedagogy/instructorProfile.asphttp://www.ion.uillinois.edu/resources/tutorials/pedagogy/instructorProfile.asphttp://www.ion.uillinois.edu/resources/tutorials/pedagogy/instructorProfile.asphttp://www.ion.uillinois.edu/resources/tutorials/pedagogy/instructorProfile.asphttp://www.ion.uillinois.edu/resources/tutorials/pedagogy/instructorProfile.asphttp://www.ion.uillinois.edu/resources/tutorials/pedagogy/instructorProfile.asphttp://www.ion.uillinois.edu/resources/tutorials/pedagogy/instructorProfile.asphttp://www.ion.uillinois.edu/resources/tutorials/pedagogy/instructorProfile.asphttp://www.ion.uillinois.edu/resources/tutorials/pedagogy/instructorProfile.asphttp://www.ion.uillinois.edu/resources/tutorials/pedagogy/instructorProfile.asphttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.google.com/imgres?q=help&num=10&hl=en&biw=1280&bih=588&tbm=isch&tbnid=nUS4N-zJErzaBM:&imgrefurl=http://trinitytravel.brinkster.net/trinity/help.htm&docid=ObJfsKs2YHCsRM&imgurl=http://trinitytravel.brinkster.net/trinity/images/help.jpg&w=418&h=http://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ucdenver.edu/academics/CUOnline/FacultyResources/additionalResources/Handbook/Pages/Handbook2009.aspxhttp://www.ion.uillinois.edu/resources/tutorials/pedagogy/instructorProfile.asphttp://www.onlinecollege.org/2011/07/07/open-online-resources-for-online-instructors/http://www.onlinecollege.org/2011/07/07/open-online-resources-for-online-instructors/
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    References

    References

    Abdous, M. (2011). A process-oriented framework for acquiring online teaching competencies.Journal of Computing in Higher Education, 23(1), 60-77. doi: 10.1007/s12528-010-9040-5

    Abdulla, A. G. (2004).Distance learning students' perceptions of the online instructor roles andcompetencies. The Florida State University).ProQuest Dissertations and Theses, , 166 p. Retrieved

    from http://search.proquest.com/docview/305185937?accountid=28180

    Boling, E. C., Hough, M. M., Krinsky, H. H., Saleem, H. H., & Stevens, M. M. (2012). Cutting the distance I

    n distance education: Perspectives on what promotes positive, online learning experiences.Internet &Higher Education, 15(2), 118-126. doi:10.1016/j.iheduc.2011.11.006

    Berge, Z. L. (2008). Changing instructor's roles in virtual worlds. Quarterly Review of DistanceEducation, 9(4), 407-414. Retrieved from http://search.proquest.com/docview/231200340?

    accountid=28180

    Broadbent, B. (2002).ABCs of e-Learning: reaping the benefits and avoiding the pitfalls. San Francisco:

    Jossey-Bass/Pfeiffer.

    Connors, S. (n.d.). Assessing mentor characteristics in an online course. Retrieved from 4- AssessingOnlineCharacteristics.pdf Northcentral University at

    http://learners.ncu.edu/CourseRoom/Default.aspx?course_code=EL7004&learner_course_id=213818

    Conrad, R., & Donaldson, J. A. (2004).Engaging the online learner: activities and resources for

    creative instruction. San Francisco, Calif.: Jossey-Bass.

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