Knox City Council

Identifying and addressing issues affecting Knox’s multicultural community

2012-17

DRAFT

Appendix A

CONTENTS Executive Summary 1 1. Introduction 3

1.1 Background to the project 3 1.2 Project requirements 3 1.3 Methodology 4

2. Context 5

2.1 Policy overview 5 2.2 The role of local government 14 2.3 Partnerships 14 2.4 Demographics: Cultural Diversity in Knox 15

2.4.1 Patterns of migration in Knox 17 2.4.2 Implications of the demographic data 18

3. Consultations 19

3.1 Consultation approach: who and why 19 3.2 Key consultation findings and suggested responses 19 3.3 Priorities identified through the consultation 32

4. Existing Knox City Council responses to issues identified in the consultations 36 5. Discussion of themes emerging from the project data 40

5.1 Strengthening community engagement with multicultural people through effective communication and information provision

5.2 Create opportunities that build and support social cohesion 40 5.3 Explore and implement initiatives that assist and retain

skilled migrants in Knox 40 5.4 Enhance service planning and development 41 5.5 Advocate on issues that impact on migrants and refugees

in Knox 41 6. Knox City Council Multicultural Strategic Plan 2012-2017 42

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Executive Summary Background Knox Council’s Multicultural Advisory Committee (KMAC) recommended research be undertaken with broad engagement to enable the Committee to increase their capacity to provide advice to Knox City Council and to enhance KMAC’s advocacy capacity. The project consisted of a policy review, demographic analysis and community consultations involving migrants, refugees, service providers and interested community members. The Multicultural Strategic Plan presents the key findings of the research undertaken, five key focus areas and provides a strategic plan to guide Council in achieving positive outcomes to support and enhance the multicultural community of Knox.

Issues affecting multicultural communities in Knox The major issues affecting multicultural communities in Knox are:

• Migrants and refugees are unaware of the many Council and community support services available in Knox

• Migrants and refugees are often unaware of the opportunities for participation and active citizenship

• Skilled migrants and their families, though initially attracted to Knox, may not choose to stay - this loss could have an economic impact on the municipality

• There are specific needs and issues that impact on migrants and refugees and these require recognition and responsiveness from Council and service providers in terms of program design and service development

• Migrants and refugees who wish to settle in Knox are facing a secondary migration due to costs of housing, inadequate transport and lack of local experience to gain employment.

Desired outcomes of the Knox Multicultural Strategic Plan The following outcomes are desired through the implementation of the Multicultural Strategic Plan to address identified issues:

• To have a more informed community where migrants and refugees are enabled by their access to information to fully participate in community life

• Migrants and refugees have increased social connectivity and are able to participate in community life to the level they wish to

• Improved opportunities exist for skilled migrants and their families to gain support and employment

• To recognise that migrants and refugees are part of the Knox community and reflected in Council’s documentation and accountability

• To benefit from the economic gains of skilled migrants and their family enriching the cultural diversity of Knox

• To meet the obligations of a humanitarian society in welcoming refugees to Knox.

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Key areas The following five areas are identified as requiring action on issues affecting multicultural communities in Knox: Key Area 1: To strengthen community engagement with multicultural people through effective communication and information provision Key Area 2: To create opportunities that build and support social cohesion in Knox Key Area 3: To explore and implement initiatives that assist and retain skilled migrants in Knox Key Area 4: To enhance service planning, development, and increased responsiveness to the identified needs of migrants and refugees Key Area 5: To advocate on issues that impact on migrants and refugees in Knox

The background research which informed the proposed Knox City Council Multicultural Strategic Plan 2012-2017 was undertaken by Jenny Ashby & Associates Pty Ltd in 2010.

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1. Introduction The Knox City Council is committed in its intention to identify and address issues affecting multicultural communities in Knox. In line with this commitment, research was undertaken from June to November 2010. The research involved a series of community consultations with migrants, refugees and service providers and was informed by demographic analysis and other background research. The Knox City Council Multicultural Strategic Plan 2012-2017 has been developed based on consultation findings and other relevant project data. The consultation process outlined in the project brief, aimed to engage with migrants, refugees and overseas students, focusing on recent arrivals and the more established ethnic communities in Knox. The research provides a context, presents the consultation findings, looks at the existing work of Knox Council in relation to emerging themes / issues, and identifies five key action areas.

1.1 Background to the Project The Knox Multicultural Advisory Committee was established in 2009. Its main objectives are to provide Council with advice on multicultural issues, promote a greater awareness and understanding of cultural diversity and assist Council in the development of policy and strategic plans to address issues and opportunities affecting multicultural communities in Knox. The Knox Multicultural Advisory Committee, in its advocacy function, initiated the development of this project to commence a dialogue with the Knox community to provide a strong evidence base to help inform its future advocacy work. The information gathered through the project is intended to assist the Knox Multicultural Advisory Committee in their advocacy role and Council in their response to cultural diversity. The research has targeted multicultural communities and sought to apply an integrated planning approach, aligning where possible with relevant policy frameworks and existing initiatives within Knox. The project brief clearly stated the types of information being sought by Knox Council through this research, eg settlement patterns and experiences, vulnerabilities of particular communities or categories of settlers, and issues multicultural people experience in living, working or studying in Knox.

1.2 Project requirements The project aimed to address the following objectives: • Define Knox Council’s role in responding to issues affecting people from

multicultural communities in Knox, as well as consider available resources • Identify issues affecting people from multicultural communities in Knox

through quantitative and qualitative research methods • Propose actions that respond to and address the identified issues affecting

people from multicultural communities in Knox in accordance with Council’s role and available resources

• Describe how the proposed actions align with Council’s strategic and policy directions.

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1.3 Methodology There were three stages to the project: Stage1: Scoping, planning and desk based research A number of meetings were held with the Knox City Council staff and three meetings were held with the Project Reference Group to scope and report on the progress of the project. A desk top review of Knox City Council’s key policy documents and strategic plans was also undertaken An extensive literature review was conducted of key legislative and policy frameworks outlining the Australian, Victorian and local government’s roles and responsibilities in responding to cultural diversity. Key research studies on settlement issues such as building positive attitudes and reducing race based discrimination were also reviewed. An in-depth analysis of the demographic profile of the City of Knox in relation to cultural diversity, including examining the settlement data, was carried out. Stage2: Consultations Overall three main approaches were adopted in the consultation process: direct consultations with multicultural groups and service providers, telephone and face-to-face interviews and an on-line survey. Group consultations were held with nine community groups and organisations comprised of newly-arrived migrants attending English classes, groups of older people, ethno-specific groups and service providers. Three interviews were conducted with staff of the Migrant Information Centre. An email survey was distributed to members of Knox Multicultural Advisory Committee. Stage 3: Documentation: The Project Report and the Strategic Plan The project report provides an extensive literature review of key documents and policy papers including the roles of the Australian, Victorian and Local Governments. It documents the feedback received from the consultations, and analyses issues arising from the demographic data, and outlines Knox City Council’s initiatives in addressing and responding to cultural diversity. The Strategic Plan aligns actions to relevant Council policies and provides a way forward in further supporting and valuing cultural diversity in Knox.

TERMINOLOGY Cultural Diversity is a term used to describe a multicultural population that is enriched by many cultural backgrounds, languages and religions. The following acronyms are used when discussing cultural diversity: Multicultural - Culturally and Linguistically Diverse LOTE - Language other than English NESB - Non-English speaking background Ethno-specific - groups of people sharing a common and distinctive racial, national, religious, linguistic, or cultural heritage.

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2. Context

This section provides an overview of policy related to cultural diversity at the federal, state, and local government levels. The role of local government in relation to cultural diversity is discussed. Various partnerships and potential alliances in the Knox municipality are outlined. The section concludes with an examination of key demographics and their implications including the patterns of migration in Knox.

2.1 Policy overview

The Victorian Cultural Diversity Policy Context Introduction All three levels of government play a significant and complementary role in the various stages of migration, from arrival in this country to settlement. The Australian Government has primary responsibility for Australia’s migration program and the initial phase of settlement. The Victorian Government also plays a significant part in settlement planning and service delivery, recognising that effective support for new migrants mitigates their initial vulnerability and provides the foundations for sustainable healthy communities and long term social cohesion. As the level of government closest to the people, local government is well placed to respond to the needs of its diverse community and has undertaken projects and initiatives that aim to build on social inclusion, participation and equity of access to community resources.

Victorian Government - Key Legislative Frameworks

Racial and Religious Tolerance Act 2001, amended 2006 The Racial and Religious Tolerance Act protects all Victorians from vilifying behaviour or abuse on the basis of their racial or religious background. The Act was amended in 2006 following consultation with the multi-faith community.

Multicultural Victoria Act 2004 The Multicultural Victoria Act provides a statutory framework for multicultural affairs. The Act requires government accountability and a whole-of-Government approach to multicultural affairs. It ensures that all Victorians, regardless of race, social and cultural affiliation are treated with equality, fairness and respect of their cultural or religious affiliations. It formally recognises the benefits multiculturalism brings to Victoria and makes strengthening multiculturalism a core requirement of every government department.

The Victorian Charter of Human Rights and Responsibilities Act 2006 The Charter enshrines civil, cultural and political rights. It commits public authorities and their employees, including local government, to actively respect and protect human rights. The Charter further demands an inclusive human rights culture for all Victorians. The focus of the Charter is to ensure that fundamental human rights are considered in policy development by government and that all legislation and regulations are assessed through a ‘human rights’ lens.

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Victorian Government - Key Cultural Diversity Policies Valuing Cultural Diversity 2002 - Victorian Multicultural Commission (Victorian Office of Multicultural Affairs) In 2002, the Victorian Office of Multicultural Affairs launched the Valuing Cultural Diversity policy, aimed at acknowledging the cultural diversity of communities in Victoria. The policy affirms the commitment of government to a multicultural society. The key principles underpinning this policy include: valuing diversity; reducing inequality; encouraging participation; and promoting the social, cultural and economic benefits of cultural diversity for all Victorians. All of Us - Victorian Multicultural Policy 2009 The Victorian Government’s 2009 multicultural policy, All of Us, builds on the Multicultural Victoria Act by outlining the way in which the Victorian community may achieve a socially progressive society, and harnessing the social, cultural and economic benefits inherent in multiculturalism. The following themes underpin the Policy’s commitment to cultural diversity: • Multiculturalism advances equality and human rights by supporting the human

rights of all Victorians irrespective of their cultural, linguistic or religious backgrounds and by ensuring equitable access and responsive services

• Multiculturalism supports our cultural, linguistic and religious diversity by supporting and protecting the diversity of Victorian people and communities

• Multiculturalism fosters unity and promotes harmony by highlighting the benefits of diversity, and the freedom of Victorians to celebrate and share their cultural heritage with their broader community

• Multiculturalism boosts our economic advantage by providing a competitive edge through the diversity of a highly skilled workforce in areas such as small business, research, education and employment.

A Fairer Victoria 2010 - Department of Planning and Community Development A Fairer Victoria is a whole-of-government social policy plan designed to reduce disadvantage through investing in mental health, children services, out-of-home care, disability services and Indigenous and migrant health. In 2010, this policy commits the government to expand the Refugee Action Program (RAP) to support refugees and asylum seekers who do not qualify for the Commonwealth refugees’ support program. The Refugee Action Program aims to strengthen and empower recently arrived communities from a refugee background to achieve sustainable settlement outcomes in local communities. The focus of the program is to support communities by providing flexible funding and direct support in collaboration and partnership with organisations. To strengthen cultural diversity and harmony, the Policy supports additional education and training to be provided in schools and workplaces. This Policy commits government to provide additional resources to the International Student Care Service. One of the new initiatives of this program is the opening of a 24-hour support and welfare service for international students completing their studies in Victoria.

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Language Services Policy 2005 - Department of Human Services (DHS) The Policy outlines the necessary requirements to enable people who cannot speak English or who have limited English to access professional interpreting and translating services to ensure access to information and informed consent and to facilitate significant decision making. The Policy is consistent with the Victorian Government guidelines outlined in the Victorian Office of Multicultural Affairs (VOMA) publication Improving the Use of Translating and Interpreting Services - a Guide to Victorian Government Policy and Procedures (2003) and recognises that effective communication is critical to the delivery of high quality and effective services. The Policy provides a guide for programs funded by the Department of Human Services on the implementation of Government language service policy and encourages funded agencies to develop specific language programs that are consistent with this Policy. It is important to note that the Victorian Government flagged that it would terminate in June 2010 the funding for the Local Government Language Services Program (LGLSP). This program was introduced in 2003 on a recurrent basis (adhoc manner earlier) to assist councils to provide interpreting and translation services to their communities. The MAV requested the Victorian Government to clarify whether the above funding initiative is to be replaced. In August 2010 the Victorian Government announced this funding program would continue. Funding for interpreting and translating services is available for councils that have access to the Department of Human Services (DHS) and the Department of Health (DH) Credit Line.

Victorian Local Government Authorities - Policy Context MAV Statement of Commitment to Cultural Diversity The Municipal Association of Victoria (MAV) is the peak representative body for local government in Victoria. The MAV has developed a Statement of Commitment to Cultural Diversity which outlines a commitment to nurturing, promoting and celebrating cultural diversity. In addition, the MAV commits to support local government to further develop and strengthen its capacity to embrace and engage with cultural diversity. The Statement encourages local governments in Victoria to celebrate, support and further develop their responsiveness to cultural diversity by: • developing appropriate policies and strategies to engage with and provide

appropriate services to culturally diverse communities, in consultation with the local diverse community

• improving public awareness of the benefits of cultural diversity across the community and within councils, including councillors

• establishing partnerships between the local government and the ethnic sector.

Services for All - Promoting Access and Equity in Local Government 2007 – Australian Local Government Association The Services for All publication was designed to assist councils to respond to the multicultural nature of Australian society. The document highlights local governments’ commitment to improving access and equity in local communities, and urges the local government sector to take a proactive approach in addressing and responding to benefits and challenges posed by a multicultural society.

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Australian Government Policy Context - Legislative Framework Charter of Public Service in a Culturally Diverse Society 1998 The Charter aims to ensure that government services meet the needs of people from diverse linguistic and cultural backgrounds. The Charter advocates for government departments to consider cultural diversity as an integral component of strategic planning, policy development and budgeting. The Charter also requires government departments to provide annual reports on progress made on issues related to equity and access. The Charter outlines seven principles: access, equity, communication, responsiveness, effectiveness, efficiencies and accountability. The principles provide a framework that ensures that services are culturally appropriate, accessible, consumer oriented and effective.

Australian Human Rights Commission Act 1986 (previously known as Equal Opportunity Commission Act 1986) The Australian Human Rights Commission is an independent statutory organisation established by the Australian Government to protect and promote the rights of all people. The Human Rights Commission is responsible for the administration of the following acts: • Age Discrimination Act 2004 • Disability Discrimination Act 1992 • Human Rights and Equal Opportunity Act 1986 • Sex Discrimination Act 1984 • Racial Discrimination Act 1975. The Human Rights Commission is also responsible for the: • Provision of education on human rights • Handling complaints of discrimination • Researching of human rights issues and contributing to policy development • Advocacy of human rights.

Australian Government - Key policies Multicultural Australia: United in Diversity 2003 The Australian Government’s current multicultural policy statement, Multicultural Australia: United in Diversity was issued on 13 May 2003. The emphasis of the policy is to build on the success of a cultural society through social cohesion, commitment to the nation and its democratic institutions, and rule of law. Four fundamental principles underpin the multicultural policy: • Responsibilities of all – all Australians have the duty to support those basic

structures and principles which guarantee us our freedom and equality and enable diversity in our society to flourish

• Respect for each person – all citizens have the right to express their own culture and beliefs and have a reciprocal obligation to respect the right of others to do the same

• Fairness for each person – all Australians are entitled to equality of treatment and opportunity

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• Benefits for all – all Australians benefit from the significant cultural, social and economic dividends arising from the diversity of our population.

Access and Equity Strategy 1985, Accessible Government Services for All (AGSFA) 2006, reverted to being named Access and Equity Strategy (2008) The Access and Equity Strategy to improve delivery of government services to Australia’s diverse population was first implemented in 1985. An annual Access and Equity Report on Commonwealth agencies’ performance against specific criteria has been tabled in both Houses of Parliament since 1993. In 2006 the Australian Government introduced a new framework and renamed the Strategy Accessible Government Services for All. The new Framework aims to support agencies in analysing their performance, sharing good practice outcomes and achieving greater client feedback. The following four principles guide the new framework: • Responsiveness – the extent to which programs and services are

accessible, fair and responsive to the individual needs of clients • Communication – open and effective channels of communication with all

stakeholders • Accountability – effective and transparent reporting and review mechanisms • Leadership – a whole-of-government approach to management of issues. In 2008 AGSFA reverted to the name of Access and Equity Strategy with no changes to the strategic approach.

Social Inclusion Agenda - A Stronger, Fairer Australia 2010 There are a number of principles underpinning the Australian Government’s Social Inclusion Agenda. These include: reducing disadvantage; increasing social, civil and economic participation; and greater voice combined with greater responsibility. The approaches taken include: building on individual and community strength; working in partnerships; delivering tailored services; ensuring early intervention; and a whole-of-government approach and collaboration. The updated Social Inclusion Agenda - A Stronger Fairer Australia 2010 focuses on persistent social disadvantage in which many Australians are trapped, despite high levels of economic growth experienced in Australia. The Agenda nominates those people who may be at a greater risk of multiple disadvantages: jobless families, Aboriginal and Torres Strait Islanders, people with disabilities and mental health issues, vulnerable new migrants, refugees and people experiencing homelessness. The focus in 2010 is on: • targeting jobless families with children • improving the life chances of children at greatest risk of long term

disadvantage • reducing the incidence of homelessness • improving the outcomes of people living with disability or mental illness • closing the gap for Indigenous Australians • breaking the cycles of entrenched and multiple disadvantage.

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Cultural Diversity - Key Research and Discussion Papers Longitudinal Survey of Immigrants to Australia (LSIA) - Department of Immigration and Citizenship (DIMIA) 1993 to 2005 The Department of Immigration and Citizenship (previously known as the Department of Immigration Multicultural and Indigenous Affairs - DIMIA) undertook three longitudinal surveys of immigrants to Australia to gain reliable data to monitor and improve immigration and settlement policies and programs. The Survey was run in three waves: • LSIA 1 Survey was administered to migrants who arrived between September

1993 and August 1995; • LSIA 2 Survey was administered to migrants who arrived in Australia between

September 1999 and August 2000; and • LSIA 3 surveyed migrants who arrived in Australia between December 2004

and March 2005. The findings of the LSIA 3 Survey point to a significant improvement in the unemployment rate in both the skills and family reunion streams, compared to previous surveys. Improvements were also reported in labour market participation and access to housing options. The LSIA 3 data suggests that an overwhelming majority of migrants appear to be satisfied with Australian life. In terms of social inclusion, the survey found that improved participation in community and sporting activities is closely linked to an increased familiarity with Australia. Eighty five percent (85%) of those surveyed had participated in at least one activity in the 12 months preceding the wave two surveys, compared with only 71% at wave one. The LSIA 3 Survey data also reveals that over 40% of those surveyed thought that there was racism or at least some racism in Australia. LSIA 3 Survey data of the humanitarian stream (cited in the National Health and Medical Research Council 2005:18) indicates that the settlement outcomes for humanitarian entrants were generally poorer than for other groups of immigrants. The LSIA data also indicates that outcomes for humanitarian entrants had deteriorated in recent years.

Access Services Support Respect - Local Government Response to Cultural Diversity in Victoria - Victorian Multicultural Commission 2003 This initiative was undertaken by the Victorian Multicultural Commission in 2003 to ascertain how responsive the 79 local governments in Victoria were in relation to cultural diversity. In addition to a comprehensive ethnicity data analysis and an intensive regional consultation process, a survey was distributed to the 79 Councils. Sixty-three Councils responded to the survey. The following are the key findings of the survey: • A lack of consistency in the way in which councils respond to cultural diversity • Only 28 of the 63 councils who responded to the survey had a cultural

diversity policy (of these 28, five rural council policies related to the Home and Community Care Cultural Plan)

• Only 10 Councils that responded to the survey referred to DIMIA data in developing their community profiles. Ethnicity data was only collected by the HACC area of councils

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• Migrant Resource Centres and Ethnic Citizens Groups were the main points of contact by councils

• 50 councils identified the HACC program as the main area where cultural diversity practice was applied

• From the 56 councils who responded to the question on councillors’ backgrounds, only 56 of 496 elected councillors were from culturally and linguistic diverse backgrounds.

In the consultation process the following issues were identified for Council to address to strengthen its role in response to cultural diversity: • Recognise, respect and celebrate the contribution, strength and value of a

diverse community • Engage, communicate, inform and consult with diverse communities • Increase understanding and knowledge of the diversity of local community • Disseminate information about services, grants and resources available • Ensure equitable distribution and transparency in the way in which councils’

resources are distributed to community groups • Identify and respond to the needs of a diverse community • Promote councils’ electoral procedures for council nominations and ensure

equitable representation of diversity by nominating and electing ethnic councillors.

The Report proposes a local government framework for strengthening cultural diversity. The framework is comprised of four pillars: Access; Service Delivery; Support for Ethnic Communities; Recognition and Respect. Five case studies of Councils engaged in cultural diversity initiatives are outlined. The Report also provides a Victorian Local Government Area Population Diversity Table that identifies the level of cultural diversity in each local government. The factors used to identify cultural diversity include the number of people born in non-English speaking countries, the percentage of the population born in non-English speaking countries, and the percentage of people speaking a language other than English. The ranking in each category are given a number from 78 (the highest) and 1 the lowest. It is important to note that the demographic analysis does not take into consideration the number of recent arrivals settling in local government areas or the location of people on temporary visas. The City of Knox is ranked high in terms of cultural diversity with a total score of 178 points out of a possible maximum score of 234, locating the City of Knox on number 20 out of 78 councils in Victoria in terms of its culturally diverse community.

Building on our strengths - A framework to reduce race based discrimination and support diversity in Victoria 2009 - VicHealth Building on Our Strengths focuses on strategies that aim to build positive community attitudes. The Paper argues for a whole-of-community approach to reducing race based discrimination and its adverse impacts. It advocates for a community effort in addressing some of the factors that may contribute to discrimination. The Paper refers to research which indicates that discrimination affects Indigenous and Multicultural communities, including temporary migrants and refugees. Among Multicultural communities, the highest level of discrimination is experienced by those of Middle Eastern, African and Asian heritage.

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Although the Paper indicates that there is limited research, it argues that there is evidence to suggest that people from India and neighbouring countries are increasingly affected by discrimination. The paper refers to national and international research, which substantiates a strong correlation between race-based discrimination and ill health including mental health problems such as anxiety and depression. The Paper also states that race-based discrimination has a profound and adverse impact on social inclusion and sense of belonging for affected individuals. The proposed framework to reduce race-based discrimination, and support diversity and social inclusion takes a whole-of-community approach and is comprised of eight themes for action:

• Increasing empathy

• Raising people awareness of their own beliefs, attitudes and behaviours

• Providing accurate information

• Assisting people to recognise incompatible beliefs

• Increasing personal accountability

• Breaking down barriers between groups

• Increasing organisational accountabilities, and

• Promoting positive social norms.

Localities Embracing and Accepting Diversity (LEAD) - VicHealth In March 2010, VicHealth funded the City of Whittlesea and the City of Greater Shepparton to undertake two new projects aimed at improving community understanding and acceptance of cultural diversity. The Localities Embracing and Accepting Diversity (LEAD) projects are being piloted for a three year period. The City of Whittlesea’s project will focus on building positive attitudes and supporting local organisations to be fair, safe and welcoming to all. The emphasis will be on addressing discrimination against people from African, Asian, Arabic speaking and Muslim backgrounds, as well as Aboriginal Australians.

Ethnic and Race-Based Discrimination as a Determinant of Mental Health and Wellbeing 2007 - VicHealth This Paper provides a synopsis of published research that examines ethnic and race-based discrimination and its health consequences on different groups. The Paper concludes that there is compelling evidence of a link between ethnic and race-based discrimination and poor mental health and wellbeing. The Paper also refers to studies which have shown that certain groups of Victorians (including Indigenous Victorians, and migrants and refugees from non-English speaking backgrounds) are particularly susceptible to experiences of ethnic and race-based discrimination. The Paper states that while many Victorians value cultural diversity, progress is still to be made in eliminating all forms of ethnic and race-based discrimination, in order to ensure positive and equitable mental health outcomes for all Victorians.

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Refugee Resettlement in Regional and Rural Victoria: Impact on Policy Issues 2008 - Vic Health The focus of the Report is on refugee resettlement policies and particularly on the Victorian experience, drawing on a review of documented national and international studies of regional and rural settlement, and other relevant literature. The Report provides an overview of four case studies of refugee resettlement in regional and rural Victoria: Warrnambool, Gippsland, Shepparton and Swan Hill. The report outlines the following characteristics of a good host community:

• Availability of secure and affordable housing

• Access to employment opportunities

• Presence of appropriate cultural and religious support

• Commitment to community participation

• Sufficient infrastructure to support the resettlement of refugees

• Partnership potential in supporting newly arrived refugees, including local government, local organisations, service providers and religious institutions

• Goodwill and attitudes of the host community are important considerations, otherwise refugees will find it difficult to resettle successfully.

The Report concludes that while Refugee Resettlement initiatives are still evolving, there are a number of actions available to maximise the successful resettlement of refugees.

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2.2 The role of local government The Australian Local Government Association (ALGA) has produced a series of fact sheets. In Fact Sheet 2 Local Government and the Community: ALGA states that “Local Government represents the community. As the closest level of government to the community, it is in a unique position to identify community needs and make sure those needs are met in the most appropriate way.” Several of Knox City Council’s existing strategies and action plans define the Council’s role as being:

• Planner: strategic vision, frameworks, action plans

• Advocate: in identifying community needs / issues and raising community concerns that are related to the roles and responsibilities of Commonwealth and State governments

• Provider: of programs, services and information on the availability of services provided by other levels of government, the private sector and the not for profit sector

• Partner: supporting local agencies and regional / state-wide organisations working in Knox.

2.3 Partnerships Migrants and refugees who settle in Knox can access services and support from a range of government and non-government organisations. The Knox City Council’s programs and services for its residents are available to new settlers in Knox. The type of services provided include: family and children’s services, youth services, aged care services, community support programs and community development grants. A key partner is the Migrant Information Centre (MIC) Eastern Region. The MIC is funded by federal and state governments to support refugees and older people from ethnic communities in the eastern region of Melbourne. Organisations and groups providing a range of services and supports in Knox are: • Migrant Information Centre (MIC) Eastern Region • Swinburne TAFE Migrant English classes – Program staff / teachers /

students • English Classes – various providers • Knox Ethnic Seniors Citizens Groups • Neighbourhood Houses in Knox • Knox Inter-faith Network • Churches, eg City Life Church English classes, St Judes, Australia for Christ

(Stud Road) • Knox Community Health Service, e.g. Chinese Healthy Ageing Seminars • Outer East Primary Care Partnership (PCP) with health promotion and health

planning

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• Non government organisations, eg Do Care Support Programs for migrants • Ethno-specific agencies, eg Chinese Association of Victoria (Wantirna) • Traders Associations • Transport Coalition • Eastern Transport Access Network (ETAN) • Volunteers 4 Knox • Knox Leisureworks (YMCA) • Knox Council

- Family and Children’s Services - Youth Services - Libraries - Economic Development - Arts and Culture - Environmental Health.

Further to the above, are advisory and advocacy structures that provide support: • Knox Multicultural Advisory Committee (a committee of Knox City Council) • Knox Affordable Housing Reference Group (advises Council). Many of the actions within the Knox MULTICULTURAL Strategic Plan will be undertaken by Knox Council in liaison and collaboration with a range of other organisations including those listed above.

2.4 Demographics: Cultural Diversity in Knox

Countries of Birth

• Total population of the Knox municipality is 146,743

• Knox’s residents come from over 130 different countries and 25% of Knox’s residents (39,900 people) were born overseas. This proportion is lower when compared with an average of 29% in Melbourne Statistical District (MSD)

• 16.7% of the population (24,488 people) came from non English speaking backgrounds. Many migrants in Knox are from India, Malaysia and Sri Lanka where English is spoken as the language of business

• Knox’s cultural diversity has increased slowly over the past decade from 14.6% in 1996 to 15.5% in 2001. By 2006 the proportion of MULTICULTURAL residents was 16.7%

• Specific communities in Knox have changed since the ABS Census of 2001: - the Sinhalese community has increased by 184% from 332 to 944 people - the Hindi speaking community has increased by 193% from 228 to 670

people - the Korean by 42% from 98 to 140 people - the Indonesian by 182% from 91 to 257 - the Tamil 160% from 284 to 739 people

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The following list describes the country of birth for the general population of Knox and highlights the similarities and differences for Knox Seniors.

• The top ten countries of birth (outside Australia) in Knox in 2006 were: - United Kingdom - India - Malaysia - Sri Lanka - New Zealand - China - Italy - Germany - Vietnam - Netherlands.

• The top 10 non English speaking countries of birth for Knox Seniors (60 years+) indicate the following differences to the above listing of the general population: - Greece - Hungary - Egypt.

Languages spoken A high percentage of Knox’s residents are Australian born or overseas born from countries where English is the first language spoken (79% compared with 71% across Melbourne in 2006). Fifty four languages, other than English, are spoken in Knox (as noted in the Project Brief). The largest number of non English speaking people in Knox speaks Cantonese.

• The top 10 languages (other than English) spoken by residents in Knox (2006) were: - Cantonese - Italian - Mandarin - Greek - German - Arabic - Sinhalese - Vietnamese - Filipino (Tagalog) - Tamil

• 79% or 116,142 of people in Knox speak English at home

• 18% or 25,653 speak a language other than English at home

• The number of people who do not speak English at home has risen by 12% (2,766) since the ABS Census of 2001

• It is estimated that approximately up to 93% (3,621) of all new settlers to Knox are expected to speak good English as they have migrated from

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countries such as India, Malaysia, Sri Lanka and Singapore where English is the business language spoken

• Only a quarter of new settlers in Knox (1,016) came from countries such as China, where a moderate level of English proficiency is expected. A very small proportion of 2.6% (100) of new settlers, mainly humanitarian entrants, came from countries with a low level of English proficiency.

2.4.1 Patterns of migration in Knox • A larger proportion of people settled in Knox before 1991. Overall, 68.1% of

the overseas born population arrived before 1991, and 10.9% arrived during or after 2001, compared with 60.0% and 17.7% respectively for the Melbourne Statistical Division

• Traditionally the largest migrant populations settling in Knox were Hungarian, German, Polish, Greek and Italian who migrated to Australia in the 1950s and the 1960s

• A number of older multicultural communities in the City of Knox have experienced a decline in the population between the 2001 and the 2006 ABS Census. For example, the Hungarian and Dutch speaking communities decreased by 18% and 12% respectively. Germany had dropped from third to fifth as the major non English speaking (NES) country in Knox and Italy had fallen outside the top five NES countries

• The ageing multicultural communities in Knox are German, Dutch, Greek and Italian

• By 2006, the main countries of birth of new settlers in Knox are India, UK, Malaysia, China and Sri Lanka. These countries account for over 50% of new settlers

• Recent arrivals: 3,900 people settled in Knox between 2001 and 2006: - The top five countries for new arrivals were: India, UK, Malaysia, China,

and Sri Lanka. This profile of new settlers to Knox was further confirmed by the 2006 Census which found that these countries feature as the top five birthplaces of Knox residents born outside Australia

- 61.4% were skilled migrants (approximately 2,393 people) mainly from India and Malaysia

- 33.0% were under the family reunion stream (approximately 1,187 people) the majority of whom came from China

- 5.6% were humanitarian entrants (approximately 220 people) which is equivalent to an average of 40 new people per year The humanitarian entrants were 83 people and 11 children from Sudan (the 11 Sudanese children were born in refugee camps in Kenya). Other humanitarian entrants were 49 people from Afghanistan and 38 from Iran.

- Other newer communities settling in Knox as reported anecdotally from the Migrant Information Centre are people from Burma (Karen and Chin).

Data Sources: a) ABS 2006 Census data and b) Department of Immigration and Citizenship Settlement Data - sourced from the Migrant Information Centre (Eastern Melbourne) http://www.miceastmelb.com.au/documents/2006census/KnoxfinalSept2007.pdf

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2.4.2 Implications of the demographic data

Issue What the data is telling us

English proficiency Approximately a quarter of new settlers in Knox (1,016 people) require assistance with language. They mainly come from China under the family reunion stream. This group may need information and support in accessing services

Bilingual nature of residents

There may be a need to expand programs such as playgroups that cater for the bilingual nature of the Knox settlers, eg currently Chinese playgroup in Knox

Refugees Although small in numbers, the humanitarian settlers in Knox may require intensive support. They may have specific health needs that impact their settlement in Knox such as trauma associated with refugee status

Being a younger cohort, there could be service provision issues that require responsiveness and resourcing at a higher level than currently exists

Issues impacting on refugees would include availability and cost associated with securing housing

Skilled migration On the surface skilled migrants appear to be well resourced and socially mobile. While the labour force participation in Knox is high when compared with the Melbourne Statistical Division (Knox Community Profile), it is noted that unemployment among skilled migrants are initially generally high and tends to fall substantially with the increase in the duration of their residence in Australia Skilled migrants and their families may require support and resourcing in accessing employment and in dealing with the stresses associated with their unemployment status More social research should be undertaken as there is very limited information about the settlement needs of skilled migrants. Some additional issues include:

• Housing availability / affordability • Health needs

Established communities

Long established migrant groups who settled in Knox decades ago are now ageing rapidly. English speaking skills are likely to decrease with ageing and with some older people reverting to their mother tongue. They may require increased support in terms of aged care and other services, eg community transport, to enable them to continue living in the community In terms of growth in the ageing of the multicultural population, it is projected that the City of Knox will experience a sustained growth with a smaller multicultural population when compared to other LGAs in Victoria (Source: Anna Howe - Cultural Diversity, Ageing and HACC: trends in Victoria in the next 15 years, 2006)

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3. Consultations

3.1 Consultation approach: who and why Consultations were held with various groups and individuals in Knox. A standard format was used for the consultations. At each consultation participants were asked to prioritise their responses to inform the development of the Strategic Plan for Knox Council. Consultation approaches included engaging with: • Newly arrived people attending English classes at Swinburne TAFE, Wantirna • Older people through the six multicultural Seniors Groups in Knox • Ethno-specific groups / organisations, eg Templars (German); Greek Club;

Polish community; Italian Club; Chinese Association; Hungarian community • Service providers, eg Migrant Information Centre • Email survey of Knox Multicultural Advisory Committee members The consultations sought to target identified multicultural communities: • skilled migrants and family migration eg Indian, Malaysian, Chinese speaking • refugees – Afghani, Sudanese, Iranian, and • established ethnic communities ie Dutch, Hungarian and Polish. All consultations asked participants pre-set questions, provided an opportunity for people to discuss and raise issues of specific concern to them and concluded by asking people to identify and prioritise actions from their perspective. Consultations were held at a time suitable for the participants and the methodology involved half-day workshops, face-to-face interviews, and small group discussions. It should be noted that it was difficult to elicit direct feedback from Afghani and Sudanese refugees although attempts were made to contact their community leaders. This issue has been highlighted in the Consultation Findings on page 25.

3.2 Key consultation findings and suggested responses The consultation findings can be summarised as follows: • Information, communication and engagement • Accessible and affordable public transport • Learning about cultures through a common language (English) • Supporting new and established communities in Knox

- Skilled Migrants in Knox - Access to affordable housing - Address disadvantage Social isolation Lack of family supports Language difficulties Difficulties in accessing services during settlement

- Enhance health and wellbeing Long term unemployment of skilled migrants Trauma associated with the refugee experience

- Value and support multicultural older people in Knox.

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Communication, Information and Engagement Information The feedback received through the consultations undertaken indicated that many new arrivals to Knox are unaware of services that are available and provided by the Knox Council and by local community agencies. While an Information Kit is made available by the Department of Immigration and Citizenship to new settlers on arrival in Australia, it was pointed out that more targeted information is required on local community resources and supports available from local government and community based agencies. To ensure engagement and to facilitate settlement of new migrants to the City of Knox, it was suggested that Council makes available a “Welcome to Knox booklet” incorporating the following information: • Services provided by Knox City Council and how to access them. Specific

information on Family Services, including Childcare and Maternal and Child Health was highlighted

• Information on school holiday activities • Key support services available to multicultural communities such as the

Migrant Information Centre (MIC) and other community organisations eg Chinese Association of Victoria in Wantirna

• English language courses available such as the Adult Migrant English Program, English classes provided through local groups and agencies

• Instructions on how to access interpreting services • Information on how to access Centrelink and child support.

Access to Information A range of methods for the display and distribution of information was also suggested and included: displays of information at shopping centres, eg Knox City and on community notice boards. The setting up of Council information booths at key local events was also suggested eg festivals, in strip shopping centres. While it was acknowledged that the number of multicultural residents in Knox who spoke English was high when compared to other municipalities, it was noted that a significant number of new multicultural settlers in Knox, particularly some Chinese speakers (family reunion stream) and refugees (humanitarian entrants), came from non English speaking countries and had low levels of English proficiency.

“On arrival don’t know how to

knock on the door to get support”

Suggested responses from the Project Consultants: To ensure equity of access to information on key issues affecting people’s daily lives the following issues were identified to be addressed: • The need for Knox Council to provide information in key and relevant

community languages such as Cantonese and Mandarin languages • The importance for Knox Council to continue to recruit multilingual and

bilingual staff.

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Accessible and Affordable Public Transport The majority of groups and individuals consulted in this project identified access to transport as one of the top three priorities for consideration. This is not surprising considering that 23,149 people both live and work in Knox and another 52,359 residents travel long distances out of the municipality to work. The feedback received clearly indicated that an accessible and effective transport system is critical in getting people to work and essential in supporting families with children attending early childhood, primary and secondary education and for students attending Swinburne TAFE and other tertiary institutions. It was pointed out that, as the more established multicultural communities age, their ability to drive maybe be curtailed and they may require other forms of transport such as public or community transport to attend seniors’ club meetings and other community activities. Access to transport was viewed as a key factor in facilitating participation by older multicultural residents in group and community activities. Further, it was noted that the scarcity of transport options in Knox, restricts the capacity of multicultural residents to engage with community support services available and to participate in activities and initiatives provided by the Migration Information Centre which is located in Box Hill. It was also noted that the reliance on cars as a form of transport in Knox has resulted in traffic congestion around schools and in local streets. It was stated that the volume of traffic in residential streets has increased significantly causing traffic management and safety issues for residents. The following are some of the key issues identified: • Inadequate, unreliable, inefficient and infrequent public transport in Knox • Lack of connectivity • No trains to Knox City Central • No trams to Swinburne TAFE • Lack of awareness by many who participated in the consultation process of

the Eastside Airport Bus that links the City of Knox to Melbourne Airports • No trains to Rowville and Wantirna • Inaccessible buses for mothers with prams • No train station at Knox – parents living in Knox need to travel (drive) to Glen

Waverley or Ringwood train stations to drop off and pick up children travelling to and from school

• While information is available on the Knox City Council website, inadequate information about transport services operating in the municipality was raised as an issue of concern throughout the consultation process

• Cost of travel • Inability to use public transport due to timing and frequency factors, ie. 30 to

60 minutes between off-peak rail services • Lack of evening and weekend bus services • No bus shelters on Stud Road (at the corner of the Mountain Highway).

“To get to

Swinburne TAFE, I had to take two

buses and the trip took two hours!” (Knox Resident)

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Suggested responses from the Project Consultants: To improve access to public transport, the following was suggested for Knox City Council to consider in its advocacy and information provision role: • Continue to lobby the State Government for a comprehensive, coordinated,

reliable and affordable public transport system for Knox residents as outlined in the Knox Integrated Transport Plan, specifically - Rail extension to Rowville - Burwood Highway tram extension - Improve frequency and duration of bus services - Erection of bus shelter on the intersection of Stud Road and Mountain

Highway • Continue to provide information, including on Knox City Council’s website, to

residents on the following: - Knox Council’s Community Transport Program - How Smart Buses operate - Bus routes to Rowville and Lysterfield - Information on the train, tram and bus networks - Knox City Shuttle Bus Service - Airports bus service

• Lobby transport providers and Metlink operators: - for improved availability and distribution of maps of public transport routes.

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Learning about Culture through a Common Language It was noted that English language difficulties affect people’s lives in many different ways. Inability to speak English impacts on settlers’ employment opportunities and on their capacity to grapple with complex issues such as understanding and navigating the educational and medical systems. Examples quoted included the difficulty for new settlers with limited language skills to engage with teachers and doctors and to access the range of services available in the community. It was also pointed out that speaking English does not necessarily equate with literacy in English. Some new settlers may speak English but may not be able to read or write in the English language. This is further compounded by the difficulty experienced by some settlers in understanding the “Australian spoken English” and local idiomatic expressions (eg bring a plate). It was stated that new settlers with limited language skills may face a culture shock. They may experience difficulties in understanding the Australian culture and customs. Further, they may be confronted by the way in which social systems operate in Australia. For example, new settlers may hold cultural beliefs about parenting and may find the notion of playgroups and maternal and child health services alien and difficult to understand, which may in turn, lead to a reluctance to engage with such services. It was reported that new settlers are often confronted by cultural prejudice and discrimination in their daily lives and from their co-workers. One group consulted pointed out that there is a “high level of low level and hidden racism” operating described as the “non white person is the white person’s burden”. It was noted that often attitudes are displayed in subtle ways, such as gestures and hints in the conversation. Some of the examples quoted on workplace discrimination included the non recruitment of applicants perceived to be on the basis of their “accent”. It was also noted that some new settlers felt compelled to change their names / surnames to an anglicised name for fear of prejudice and discrimination. The feedback received stressed that basic communication skills and knowledge of the English language are the means to fostering better understanding and appreciation within the diversity of cultures of the City of Knox.

“Learning about cultures by opening doors through a common language”

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Suggested responses from the Project Consultants: Knox City Council continue to engage with relevant organisations, such as Neighbourhood Houses and other providers of English classes, in supporting English language and cultural learning by: • Valuing and celebrating the cultural diversity of Knox • Holding cross cultural activities • Providing Cultural Awareness Training for staff in Knox based organisations • Creating opportunities for neighbours to know each other, for example,

communicating between cultures with English as the common language • Continuing to celebrate and publicise Harmony and Reconciliation days • Encouraging different nationalities to come together in a dialogue about

culture, prejudice and misunderstanding • Maximise opportunities such as Citizenship ceremonies, Knox Interfaith

Network Forums that raise awareness and address issues of racism.

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Supporting New and Established Communities in Knox

Skilled Migrants in Knox A number of issues were raised in relation to skilled migrants, comprising 61.4% of new arrivals between 2001and 2006, who have settled in Knox. It was noted that skilled migrants are overall a well resourced, confident and mobile group. Many migrated to Australia to join families and friends. In many cases, it was reported, they made a conscious and well researched decision to settle in Knox based on cost and quality of housing, environmental factors and proximity to high standard educational facilities. It was also noted that the number of skilled migrants settling in Knox has declined over the past few years. During the “first wave” of skilled migration, many migrants settled in Knox. As the cost of housing increased, the number of skilled migrants settling in Knox has declined. Described as a secondary movement of migration, skilled migrants are likely to move away from Knox and settle in Casey or in Greater Dandenong where housing is more affordable. In some instances, it was stated, previous work experience and qualifications held in countries migrants have emigrated from, are not recognised and valued here, and consequently many skilled migrants have difficulties in accessing and securing employment. This is despite the fact that skilled migrants are recruited from overseas specifically in professional areas of severe skills shortages in Australia. It was also reported that the instances of long-term unemployment rates for skilled migrants are high among recent settlers. This is confirmed by the research conducted by the Australian Bureau of Statistic (ABS) which found that unemployment among skilled migrants and their families, particularly those with professional qualifications, is 30% higher than for the population as a whole.

One of the examples quoted relates to an electronic engineer who was rejected for a job on the basis that he had no previous experience in the Victorian work safety systems.

Suggested responses from the Project Consultants: The following are some suggestions for Knox City Council to consider in supporting skilled migrants and their families. The Knox City Council to liaise with immigration services, AMES, tertiary institutions, employment services and local businesses to: • Promote the development and implementation of a locally based

Employment Preparation Short Course to assist skilled migrants to get jobs. The short course may include a section dealing with preparing for job interviews in the Australian setting, eg Skilled Migration Strategy at the Mildura Rural City Council

• Explore the development and implementation of an informal mentoring program to assist new settlers in Knox to gain employment through gaining local working experience, eg the City of Boroondara’s documented initiative that targeted overseas qualified engineers and enabled them to gain local engineering experience by working as volunteers at the Council for a three month period.

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Access to affordable housing Many comments were made about house affordability in Knox. Overall, the feedback received indicated that migrant and refugee families experience difficulties in securing appropriate and affordable accommodation. An international student indicated that she was unable to access accommodation in Knox as she was asked for weekly rent of $380. Another new arrival offered to pay six-months rent in advance to secure a rental property but was refused and the family lived in a hotel at great expense for months until they gained accommodation. The same student reported that child care costs and the employment restrictions applying to overseas students were “unfair” and placed additional financial burdens on students. Half of the international students surveyed in a study conducted in 2004 reported experiencing race based discrimination. The study found that labour market and the private rental market were the two main sites where this occurred. (Deumert et al 2005; Building Our Strengths - A framework to reduce Race-based discrimination and support diversity in Victoria, Vic Health - Summary Report 2009). This concurs with the findings of a research study published in 2007 by the South Central Region Migrant Resource Centre and the Migrant Information Centre, Eastern Region in 2007; Finding a Home - a Research Report on Supporting Newly Arrived Migrants and Refugees to Secure Housing. The research also found that migrant and refugee families with limited English language skills encounter a great deal of difficulties and discrimination in securing accommodation. To compound the disadvantage experienced, it was further reported that many new settlers were unaware of their rights and community support services available. The need for new settlers and refugees in Knox to access information on government benefits such as rent in advance and bond loans was emphasised.

Suggested responses from the Project Consultants: The following are some of the actions advocated to improve access and reduce disadvantage experienced by new and emerging communities in the housing market: Knox City Council in its advocacy and provider roles: • Continue to lobby the State Government for an increase in affordable

housing stock in Knox (this may include private rental properties through the rental affordability scheme)

• Work with agencies responsible for housing and other relevant agencies, such as the MIC, to distribute information on government benefits such as rent in advance and bond loans to new settlers in Knox.

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Address disadvantage through a community development approach A number of issues were identified in the consultation process affecting new and emerging communities in addition to employment and housing stresses. Some of the key factors identified included: • the social isolation of new settlers • the lack of family supports • language difficulties • the difficulty in accessing services required during settlement. To redress the social disadvantage experienced by new and emerging communities, the feedback received highlighted the need for a community development approach in strengthening local community networks by building cross cultural interaction and sharing community resources.

Suggested responses from the Project Consultants: Some of the key actions for Knox City Council to consider in supporting new and emerging communities include: • Supporting and facilitating initiatives such as social group gatherings, eg the

Chinese speaking group meeting at the Knox Library • Continuing to provide community development grants to multicultural groups

through Council’s Grants Program. This would assist new and emerging communities with limited or no community infrastructure

• Continuing to encourage multicultural communities to form self supporting groups by providing meeting facilities and access to the community transport service, eg for multicultural group outings, family gatherings for social activities

• Facilitating access by migrants and refugees to community and sporting facilities in Knox

• Liaising with Knox Leisure Works to identify the feasibility of establishing an exercise group for Muslim women

• Acknowledging and promoting the economic contribution made by skilled migrants and refugees, eg profiling key multicultural business owners who are Knox residents in the Council’s Newsletter and through the Economic Development Unit’s publications, networks and forums

• Developing the capacity of organisations through the Community Skills Development Program to work collaboratively across sectors to create a welcoming environment for people of migrant and refugee backgrounds in Knox.

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Enhance Health and Wellbeing Two significant issues impacting on the health and wellbeing of migrant and refugees families were highlighted in the consultation process: • Long term unemployment of skilled migrants, and • Trauma associated with the refugee experience. The feedback received indicates that long term unemployment has a profound impact on the mental health and wellbeing of migrants, refugees and their families. It was noted that men are particularly vulnerable as they are viewed as the bread winners within the family group. It was further reported that Asian families, experiencing the strain of unemployment, are reluctant to seek help and hold the fear that the failure to find a job will bring shame and humiliation to the whole family. Research in this area indicates that some migrant communities and refugees have a limited understanding of the mental health services operating in the community and are reluctant to engage with counselling and support services. (Centre for Multicultural Youth: Engaging Refugees and Migrant Young People around Mental Health - Exploring the Strategies that Work. 2008) Apart from interaction with refugees (Iranian) in the Swinburne TAFE English Classes consultation, it is important to note that the consultation process did not reach or elicit direct feedback from Afghani and Somalian refugees on these issues. Contact was made with an Afghani woman in a leadership role, however, there was no take up of the consultant’s offer of a consultation opportunity. Similarly several efforts were made through Knox Multicultural Advisory Committee (KMAC) members and ex members to contact skilled migrants from an Indian background. There was very limited success with this, although the offer was made by the consultants to hold an evening meeting with Indian migrants in Knox. Feedback from the consultations indicates that Somali refugees have moved out of Knox due the issues of housing affordability / availability and the lack of transport. Information from the Migrant Information Centre indicates that Knox now has refugees from Burma – Karen and Chin people working in factories in Knox. Other anecdotal evidence suggests there are many Cambodian refugees working in the factories in Knox (Bayswater). It is suggested that further data should be sought from community contacts to overcome this gap in the consultation process. Alternatively, the failure to reach this group directly may indicate the social isolation experienced by some skilled migrants and refugees in Knox. Interviews with Migrant Information Centre staff undertaken by the consultants in Box Hill has provided further data on the needs of refugees and humanitarian entrants in Knox and is documented. Research carried out by the Migrant Information Centre indicates that the following issues impact on the health and well being of refugees: • trauma and stress associated with the refugee experience • loss of family members and uncertainty about the welfare of family back home • resettlement • racism and prejudice.

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Suggested responses from the Project Consultants: A cross organisational and cross sector approach (involving the local government, health, community and ethnic sectors) needs to be taken to address some of systemic issues impacting on migrants and refugees in Knox. A number of ideas emerged in the consultations that would support the health and wellbeing of migrants and refugees in Knox. These require a partnership approach as suggested below. • Knox City Council works in partnership with relevant stakeholders, such as

the Outer East Primary Care Partnership, Knox Community Health Service, refugee communities, the Migrant Information Centre, mental health services, religious institutions, interested community groups, local residents, community networks, and other organisations to: - Advocate for a community information campaign focusing on mental

health and wellbeing targeting migrants and refugees in Knox to address issues of hidden racism raised in the consultations

- Work with migrant services and other relevant organisations to develop a range of activities aimed at engaging and supporting migrant families and young people in Knox

- Develop a welcoming neighbourhood approach through engaging residents through local models that encourage and enhance social cohesion in Knox

- Promote sporting, arts and community activities available in Knox to migrant and refugee families.

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Value and support multicultural older people in Knox Consultations were conducted with two large groups of Greek and Chinese speaking older people. The general community meeting provided input from Polish, German and Hungarian older people and their representatives. Filipino and Indian older people were consulted through seniors groups that meet at DoCare in Boronia. The feedback received indicated that multicultural older people in Knox are highly motivated, resourceful and actively involved in the organisation and participation in Seniors’ and community groups’ activities. In addition, it was pointed out that many members of the multicultural Seniors Groups are very connected with their families and involved as grandparents in child care activities such as looking after their grandchildren after school and during the school holiday period. In supporting their grand parenting roles, an increased availability and affordability of school holiday activities, a greater variety of activities provided during school holidays, increased access to play groups in community languages and improved use of the open space at a multicultural group’s facility with a playground, were suggested. The need to access English classes focusing on learning practical day-to-day language skills was emphasised. A greater interaction between the Chinese speaking older persons group and an Australian group was also indicated as a way to gain a greater understanding of Australian culture and provide opportunities to practise their conversational English. Increased opportunities for volunteer involvement and volunteer training for multicultural Seniors were also indicated as identified needs. Additional financial support, access to adequate meeting facilities and provision of a greater range of activities, such as tai chi, were also suggested. Other suggestions included increasing the opportunities for multicultural residents to access and be involved in volunteer work in the general community. For those residents who recently migrated to join their families in Knox, opportunities to get to know the neighbourhood in which they live was suggested as being a very useful way of meeting people’s information needs. To gain a better understanding of issues impacting on older multicultural people who are recent arrivals in Knox, representation of older people on the Knox Multicultural Advisory Committee was strongly requested and endorsed in the community consultation.

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Suggested responses from the Project Consultants: In summary the following are some of the key suggestions made: • Support grandparents in their grand-parenting role by informing

multicultural seniors groups of the range of existing school holiday programs available and by exploring the provision of a greater choice of school holiday activities for young people and their families in Knox

• Liaise with Swinburne TAFE, AMES and church groups offering English classes to increase access to English language classes with an emphasis on everyday practical language skills

• Inform multicultural communities of sporting facilities and access to healthy and active programs and activities available in Knox. Explore options for a greater access to multicultural requested activities such as Tai Chi through the implementation of existing Council Plans such as the Knox Healthy Ageing Plan

• Facilitate a greater understanding of Australian culture by supporting greater interaction between groups. eg having the Chinese Speaking Group from Knox Library meeting with an Australian born group

• Explore the feasibility of promoting “Get to know your Council” by organising Council tours and by assisting recently arrived migrants to “get to know your neighbourhood” by organising local neighbourhood tours that engage community volunteers, eg similar to the Street Ambassadors / City Guides program with retired people that operates in the City of Melbourne

• Increase access to financial assistance to multicultural groups by promoting the awareness of the Community Development Grants and encouraging them to apply using a community development process, eg City of Whittlesea Community Grants Program initiatives that target new and emerging community groups

• Facilitate multicultural older people’s involvement in volunteer activities by providing access to the existing training, eg Community Skills Program

• Increase awareness of and facilitate access to Knox City Council’s meeting facilities by multicultural Groups

• Promote awareness to multicultural seniors groups of the nomination process for the Knox Multicultural Advisory Committee to facilitate their application and to enable a greater visibility and understanding of issues impacting on older multicultural people, both new arrivals (Family Reunion stream) and established and ageing ethnic communities in Knox.

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3.3 Priorities identified through the consultations The various multicultural groups, KMAC members and service providers consulted identified the following priorities to inform the Strategic Plan.

Consultation Priority 1 Priority 2 Priority 3 Other Priority COMMUNITY & SERVICE PROVIDERS Group 1 Swinburne TAFE Migrant English Class Fri 10 Sept

Jobs for skilled migrants - short course to help skilled migrants to get job quickly

Housing - affordable houses and rents for settlers

Transport - bus to the airport Affordable child care for those who study

Group 2 General Public Mon 13 Sept

Information, interaction and communication to enhance existing networks and to inform on what is available in Knox - including street parties, BBQs

Council to advocate for improved transport so that people can get to jobs, transport to be disability and prams accessible

Conversation and cultural learning- opening the door to common language and learning Australian culture

Group 3 Swinburne TAFE Migrant English Class Mon Sept 13

Better traffic management

Advocate on improved local hospital services - emergency access for people in Knox

Exercise opportunities for Muslim women

Group 4 Swinburne TAFE Migrant English Class 14 Sept

Train station at Knox City

Information to be provided in community languages about children services, school holiday activities, other supports

Better street lights for people driving at night

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Group 5 Service Providers Wed 15 Sept

Information to empower people in Knox (displays on community notice boards in shopping centres)

Employment support – for skilled migrants and settlers with overseas qualifications – by fostering opportunities for Australian work experience (local businesses and Economic Development area of Knox Council)

Transport: coordinated, efficient on time and reliable - Council to advocate to State Government. Information to be made available about Council’s Community Transport. How Smart buses operate. Trains/trams to Knox City

Group 6 Greek Seniors Club Wed 15 Sept

Financial support for the Club and increase services and information by Council

Improved Transport - tram line to be extended to Knox City, increase frequency of buses (schedule) and install a bus shelter on Stud Road

Improved Council service request responsiveness - when seeking support about drainage problems at the Club’s property

More English classes for older women

Group 7 Knox Homework Support Group - Wed 15 Sept

Individual interviews with 11 young people from refugee, migrant and international student backgrounds. No identification of priorities.

Group 8 DoCare Groups Filipino Seniors Indian Seniors Fri 17 Sept

Transport - Request bus stops, Telebus regular stops Community Transport for multicultural Seniors

Ongoing support for ethnic communities (small dispersed, new and emerging) - through community development funds. Partnership model

Volunteer and work experience opportunities - for new settlers to gain Australian experience. Volunteer work experience for multicultural Seniors (eg Sydney model to be healthy & active)

Discussion on racism (Centre for Philipino Concerns Australia) Q & A type of public discussion

Group 9 Chinese Speaking Group – Knox Library Mon 27 Sept

Meeting place / venue and funding support for older Chinese people in Knox

School holiday programs to support parents and grandparents

Opportunities for older Chinese to come together with Australians to learn more about Australia and the Australian culture (not multicultural – just Chinese and Australians)

Priority 4. Transport

Priority 5. Tours on how Knox City Council works (the workplace) and key places in Knox – knowing the neighbourhood

KNOX MULTICULTURAL ADVISORY COMMITTEE MEMBERS via email survey

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Response 1 Make a new migrant welcome pack with local services and update it with a community board at Knox City Shopping Centre

Provide funding to Employment Preparation Services and direct new skilled migrants to these services

Organise a Street Party pack for promoting neighbourliness, understanding of cultures and harmony of Knox residents

Response 2 Working across LG boundaries in the funding and support to older multicultural communities that do not necessarily relate to only one LGA

Targeting practical Council services eg facilitated mothers groups for language based groups - Chinese and Arabic

Events to celebrate multiculturalism in Knox and profiling communities in the council newsletter

Response 3 Comprehensive Multilingual Communication Strategy and Action Plan

Promotion, marketing, showcasing and utilisation of skills, talents and cultural assets of Knox’s diverse groups

Civic education, professional development for migrants and refugees, eg establishing & governing their own groups, how to lobby & advocate on their issues to various levels of government, effective citizenship & participation. How Council works & how to influence Council’s decision-making process. Media training

Response 4 Check the migrants who are in real need of help and their needs

Choose appropriate plans as a temporary measure and observe any changes

While this is being done observe the needs of the other migrants, and get people who are culturally oriented to help in these functions (tasks/actions)

Email Survey response form an Indian person via KMAC member

Housing – shortage of low priced houses available either to rent or to buy

Address the lack of awareness of the local community about the cultural diversity of the migrant and refugee population in Knox

Community Language Learning – developing courses in local language as an elective subject or develop evening classes within the community so that the children of migrants do not forget their language and cultural heritage

MIGRANT INFORMATION CENTRE STAFF INTERVIEWS

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1 interview with 2 MIC staff involved in settlement

Transport and driving (L to P program for migrants and refugees)

Facilitated support groups • Women with young children • Grandparents (playgroups)

English language learning • Conversational English practise • Learning English after first 510

free hours

Information on Council Services - targeted & appropriate, eg skilled migrants use the internet to search for info

1 interview with 1 MIC staff member involved with refugees and MULTICULTURAL Seniors Groups that are Knox specific

New Arrivals More opportunities for employment – provide local experience for skilled migrants Older People Knox Council to facilitate access to relevant activities & transport to get there to reduce isolation by bringing people to culture-based activities

New Arrivals & Older People Publicise more MULTICULTURAL activities – promote existing initiatives

New Arrivals & Older People Make information more accessible for MULTICULTURAL communities by appropriate translations based on the information needs of communities

1 interview with 1 MIC staff member involved in advocacy and access for the ethnic aged

Volunteering for older people – recognition of how it happens now & how it can be expanded - intergenerational

Planned Activity Groups (PAGs) for socially isolated older people, eg Indian, Cambodian, Filipino, multicultural similar to Chinese, German & Dutch PAGs

Community Transport for older MULTICULTURAL people who are isolated

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4. Existing Knox City Council responses to issues identified in the consultations The following table highlights the key issues identified in the consultations and aligns these findings with existing Council responses and strategic plans.

Issues identified Communication, Information and Engagement Lack of information about:

• children and family services and financial supports available

• support services available to new settlers in Knox

• multilingual information

• employment of bilingual and multicultural staff by City of Knox

Limitations in accessing information in formats and physical locations suitable and relevant to migrants and refugees

Existing Knox Council responses • Extensive information is available on the Knox City Council website on children and family

services

• Information on Cultural Diversity is also placed on the Knox City Council website. The information refers to:

- Knox Multicultural Advisory Committee - English Language Classes - Knox Community Profile - Knox Inter-faith Network

• Knox Council employs multilingual and bilingual staff to provide ‘facilitated access’ to interpreting services

Accessible and affordable Public Transport • improved public transport

in Knox

• maps

• bus to the airports

• information about transport access and availability

• bus shelters

• traffic management

The following are key transport initiatives undertaken by the Knox City Council: • Development of the Knox Integrated Transport Plan

• Improving Public Transport Paper

• Knox City Council is involved with a community campaign to lobby state government to improve public transport in Knox

• Knox City Council website has information on public transport availability

• Recent improvement in public transport in Knox includes the allocation of a bus lane on Stud Road

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Learning About Culture through a common language • English language learning

• Understanding Australian Culture

• Low level and hidden racism

The following are initiatives undertaken by Knox City Council: • Knox Festival

• Hosting functions at the Civic Centre for particular ethnic groups

• Knox Interfaith Network

• Citizenship Ceremonies

• Harmony and Reconciliation Day Celebrations

Supporting New and Established Communities in Knox

The following are strategies and initiatives undertaken by Knox City Council: • Council’s Knox Vision 2025

• Economic Development Strategy - Business Incubator

• access to increased evening and weekend transport

• community transport

Community Transport - Knox Council • A team of volunteer drivers use their own cars to transport

people who cannot access public transport or taxis to attend allied health activities, social support groups

• Community Bus service is available for people who are transport disadvantaged and socially isolated such as older people in nursing homes, people with disabilities, community groups and not for profit organisations

Other transport services in Knox • Eastside Airport Bus from Knox City to Melbourne airports

• Eastern Transport Access Network (ETAN)

ETAN is a network of organisations involved with strategic planning in support of transport for frail older people and people of all ages with disabilities. The network covers the local government areas of Boroondara, Knox, Manningham, Maroondah, Monash, Whitehorse and Yarra Ranges

Role of the Knox City Council - Public Transport • Public Transport is provided by private operators under contract

to the State Government. Knox City Council’s main role is to act as an advocate and obtain improvements on behalf of Knox residents. Council has direct input on the following: - Provision of bus shelters - Raising awareness of public transport issues - Printing of bus timetables in the Knox Community and

Business Directory - Provision of a contact and information service within Council - Responsibility over local roads development to ensure

appropriate access is provided to pedestrian movement.

(Ref: Knox Integrated Transport Plan - Improving Public Transport - page 27)

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Skilled Migrants in Knox High unemployment and the need to obtaining local experience in order to secure a job

Mental Health issues faced by long term unemployed skilled migrants

• Knox Community Health and Wellbeing Strategy 2009-13

• Council employs two officers - the Access & Inclusion Officer and the Cultural Diversity Officer

(There is no clear information on the Knox City Council’s webpage on activities and support services available to skilled migrants in Knox)

Supporting New and Established Communities in Knox

Access to affordable housing • availability and cost of

rental accommodation

• affordable houses to purchase in Knox

The Knox City Council initiatives in affordable housing are:

• Development of the Housing Statement

• Development of the Knox Affordable Housing Action Plan 2007 - 2012 (updated October 2010)

• Council’s endorsement of a “strengthened approach to affordable housing”

• Council’s establishment of the Eastern Affordable Housing Alliance - comprising all councils in the region with the aim to increase the supply of affordable housing

• Your Knox - Managing Future Housing Needs Project

Migrant Information Centre has conducted a study Finding a home: a research report on supporting newly arrived migrants and refugees to secure housing (2007)

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Supporting New and Established Communities in Knox

Address disadvantage Financial Support available to Community Groups

• Access to facilities

• Access to financial Support

Community Support

The Knox City Council provides the following funding programs to community groups in Knox • Community Development Grants • Councillor Ward Contingency Fund • Knox School Focus Youth Program • Recreation Minor Capital Works

Knox Inter-Faith Network was incorporated on 11th January 2010 and has been supported in its activities by Knox City Council through the Community Development Grants Program and other in-kind support

Community support for MULTICULTURAL Groups • Churches – St Jude’s Family Groups, City Life (English classes) • Ethnic Senior Citizens Groups

Supporting New and Established Communities in Knox

Enhance Health and Wellbeing • Social isolation of new

settlers

• Lack of family support

• Difficulties in accessing services at settlement

• Trauma associated with the refugee experience

The following are strategies and initiatives undertaken by the Knox City Council: • Knox Health and Wellbeing Plan 2009-13 • Knox Youth Plan 2005 - 2009 • Municipal Early Years Plan 2003 – 1013 • Knox City Council contributes funding to community /

neighbourhood houses that provide social networking opportunities for residents

• Knox City Council Community Transport. Knox City Council provides subsidised bus transport for community groups

Knox Community Health Service provides • Community support • Knox social support networks

Supporting New and Established Communities in Knox

Value and support multicultural older people in Knox Volunteers, specifically multicultural seniors

• Training

• Support

Limited availability of opportunities

• Active ageing options

• Support for grandparents

• English language learning

The following are strategies and initiatives undertaken by the Knox City Council: • Volunteers-4-Knox Project is a collaborative project between the

Knox City Council, Bridget’s Connecting Communities and the Knox Neighbourhood House

• The Knox City Council’s Community Skills Development Program provides a number of workshops to assist community group members to develop their skills

• Knox Community Health and Wellbeing Strategy 2009 - 2013 • Knox Healthy Ageing Strategy 2009 – 2013 • Libraries in Knox provide opportunities for life-long learning • Knox City Council contributes funds to all community /

neighbourhood houses in Knox which also provide opportunities for life-long learning

Migrant Information Centre provides • Cultural awareness training • Demographic and settlement data analysis

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5. Discussion of themes emerging from the project data The following themes emerge from the feedback received from the consultations, the review of demographic and settlement data, the literature review and the analysis of key policy documents and strategic plans developed by Knox City Council.

5.1 Strengthen Community Engagement with multicultural people through effective communication and information provision Many who participated in the consultation process reported that they had made a conscious decision to live in Knox for these reasons: - the green and leafy environment - the availability of stand alone housing (not having to share walls with neighbours) - the open space and the view of the mountains - the high standard of local educational facilities - the semi-rural feel of the area - the well located and planned shopping centres. While the majority of multicultural residents in Knox speak English at home, the demographic data indicates that new settlers in Knox, particularly those who migrated from countries where English is not spoken, may require assistance with the English language. The data also indicates that the number of new settlers in Knox with limited English language skills is projected to increase. The feedback received from the consultations affirms the view that new settlers, such as refugees, students and skilled migrants are not aware of the services provided by the Knox City Council and many are disengaged from community activities and resources. The need to access interpreting and translating resources was stressed in the consultation process. There are opportunities for Knox City Council to develop a communication and engagement strategy targeting new settlers in Knox. Four groups identified this as the first priority and two groups as the second priority.

5.2 Create opportunities that build and support social cohesion While Knox City Council provides a range of support services, there are specific needs associated with the migration experience such as social isolation, the lack of family supports and hidden racism confronting new settlers. These issues require targeted and culturally appropriate responses. In addition to addressing issues around racism through education, there is an opportunity to support and promote active citizenship in a range of activities such as supporting Greek speaking grandparent playgroups. There are opportunities within Knox City Council to strengthen active citizenship and to collaborate with key organisations and tertiary institutions to further support and strengthen social cohesion in Knox. In total, six groups / individuals identified this as one of their priorities.

5.3 Explore and implement initiatives that assist and retain skilled migrants in Knox Although a significant number of skilled migrants settled in Knox between the 2001 and the 2006 Census, there is limited information available on their settlement experience in Knox.

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Feedback received from the consultation process indicates that there is a high level of unemployment among skilled migrants and members of their families in Knox. Research recently carried out by the ABS substantiates the view that unemployment is high among skilled migrants in the initial stages of their settlement. (Paul Bibby - The Sydney Morning Herald 1st September 2010) There are compelling social and economic reasons to retain skilled migrants in Knox. More information on the status and issues impacting on skilled migrants in Knox is required to better support and assist skilled migrants in gaining access to employment. There are opportunities for Knox City Council through its Economic Development Unit and in collaboration with local businesses and tertiary institutions to conduct research and further support and resource skilled migrants in Knox. In total four groups / individuals identified this as one of their priorities.

5.4 Enhance service planning and development Knox City Council provides a wide range of community services. These include youth and family services, aged care, health, recreation, social support, arts, building and planning. Although small in numbers, the humanitarian settlers in Knox may require intensive support and may have specific health needs. Many refugees are young and may require resourcing and support at a higher level than currently exist. There is a need to focus on further social research and planning to monitor demographic trends and to better understand and respond to the needs of new settlers in Knox. Similarly the ethnic aged community in Knox is ageing rapidly. English language skills are likely to decrease as they age and this age cohort may, consequently, require additional support. While Knox City Council has developed a wide range of plans and strategies to address the needs of its community, a cross organisational approach is required to ensure that issues impacting on multicultural communities, including refugees, are taken into consideration and addressed in all stages of program planning and development. In total six groups / individuals identified this theme as one of their priorities.

5.5 Advocate on issues that impact on migrants and refugees in Knox A number of issues were raised in the consultation process in relation to the declining affordability of housing in Knox (including house rental), the inadequacy and lack of connectivity of the public transport system and the difficulty in gaining employment experience. Many indicated that, due to these factors, migrants and refugees who wished to settle in Knox are facing secondary migration to more affordable areas. Knox City Council has lobbied strenuously and has developed a number of strategies and plans in relation to public transport and increased availability of affordable housing stock. Council’s advocacy role is critical in these areas and instrumental in supporting refugees by working alongside settlement services. In total 11 groups / individuals identified public transport and housing as their priorities.

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6. Knox City Council Multicultural Strategic Plan 2012-2017 The Multicultural Strategic Plan for Knox has been developed to implement a range of practical actions for Knox City Council and its partners. The implementation of these actions will enable migrants and refugees in Knox to be supported and encouraged by positive settlement experiences due to responsiveness to the issues identified through this project. The role of Knox City Council as the local government responsible for caring for multicultural communities in Knox is clearly that of being a planner, advocate, provider and facilitator. The project has documented that there are a number of community groups, not for profit organisations and local agencies working in Knox prepared to partner with Knox City Council to support meeting the identified needs of migrants and refugees (multicultural communities). The resource implications for the actions listed will need to be explored by Knox City Council. The majority of the actions are currently not resourced. Where there are resource implications beyond Knox City Council’s current scope and capacity, it is suggested that Council approach the Victorian State Government for funding. Accordingly, it could be argued that funding local initiatives, similar to the rural / regional Skilled Migration Program, builds social cohesion and addresses the social inclusion policy agenda. Advocating to the federal government may enable the funding of better settlement services in Knox in the future, particularly given federal government interest in the economic benefits of skilled migration and international students to the Australian economy. A key factor to emphasise is the multicultural nature of communities like Knox and the example they provide of harmony and productive diversity.

Overview of the 5 key areas in Knox City Council’s Multicultural Strategic Plan 2012-2017 The five areas identified as requiring action are: Key Area 1: To strengthen community engagement with multicultural people through effective communication and information provision Key Area 2: To create opportunities that build and support social cohesion in Knox Key Area 3: To explore and implement initiatives that assist and retain skilled migrants in Knox Key Area 4: To enhance service planning and service development to meet the identified needs of migrants and refugees Key Area 5: To advocate on issues that impact on migrants and refugees in Knox.

Appendix B

Draft Knox City Council Multicultural Strategic Plan 2012-2017 Initiatives Achievable Within Existing Resources

Key Area Proposed Initiatives/Actions Key Performance Measures

KEY AREA ONE: To strengthen community engagement with multicultural people through effective communication and information provision.

Welcome to Knox Information Kit Explore opportunities to provide information through the existing New Residents Kits (provided to new home owners).

Increased relevant information included in New Residents Kits.

Enhanced Website Accessibility for Multicultural Residents Review and expand current content on Council’s website to include local activities (eg English language classes, social supports, etc).

Increased relevant information on Council website for multicultural groups

Ensure multilingual Council contact details are on the front page of Council’s website

Multilingual information on Council website

Multilingual Communications

Continue to utilise the Translating and Interpreting Service (TIS) (Free telephone interpreting for core Council business), All Graduates Interpreting and Translating Service (Maternal and Child Health credit line) and On Call Interpreting and Translating Service (HACC credit line).

Council statistics re number of times services were used

Continue the use of communication cards by aged and disability support staff.

Seek feedback on usage of cards in 2012 via the HACC Service Support Newsletter and Service Support Group Meeting

Engagement with Knox Multicultural Advisory Committee

Continue to engage with Knox Multicultural Advisory Committee (KMAC) on a regular basis

Number of KMAC meetings Agendas and Minutes of KMAC meetings

KEY AREA TWO: To celebrate multiculturalism and create opportunities that build and support social cohesion in Knox.

Social Support

Continue and strengthen opportunities for the establishment of ethno-specific groups for migrant and refugee communities in Knox e.g. playgroups, seniors groups.

Number of new ethno-specific groups Current ethno-specific groups receive ongoing Council support

Continue the collection and dissemination of information relevant to multicultural residents, organisations and service providers. Maintain the Knox Multicultural e-Network.

Number of Knox Multicultural e-Network members Dissemination of relevant information on a regular basis

Develop the HACC Diversity Plan. Knox City Council has developed a HACC Diversity Plan by June 2012

Local Media

Promote ‘good news’ stories in local media and ward newsletters. Number of good news stories in local media

Knox Inter-faith Network

Continue to support the Knox Inter-faith Network. Joint KMAC and Knox Inter-faith network meetings Council officer support of Knox Inter-faith Network

Events

Engage with multicultural residents in Knox City Council’s many events and other external events, such as Knox Festival, Citizenship Ceremonies, Senior Citizens Week and Cultural Diversity Week.

Number of multicultural groups participating in Council events Number of multicultural people in Knox who have taken up citizenship Internal staff activity during Cultural Diversity Week

Knox City Council Community Development Grants

Council grants support projects for multicultural groups. Number of multicultural groups and community service providers funded to deliver projects benefitting the local multicultural community

KEY AREA THREE: To explore and implement initiatives that assist and retain skilled migrants in Knox.

Support the establishment of a mentoring program through Swinburne TAFE to assist skilled migrants in local businesses in Knox.

Number of mentors Number of mentees

Promote social supports available for families (grandparents) and spouses of skilled migrants.

Updated information on Council website

KEY AREA FOUR: To enhance service planning and service development to meet the identified needs of migrants and refugees.

Continue to build on the demographic data relating to migrants and refugees in the Knox community.

Council has comprehensive up to date demographic data about migrants and refugees in Knox

Council officer to attend Victorian Local Government Multicultural Issues Network (VLGMIN) meetings and represent Knox issues.

Number of VLGMIN meetings attended Agendas and minutes of VLGMIN meetings

Council officer to attend Migrant Settlement Committee (MSC) meetings. Number of MSC meetings attended Agendas and minutes of MSC meetings

Council officer to receive information via the Municipal Association of Victoria Multicultural Issues e-network.

Number of network activities (professional development forums in partnership with VLGMIN) attended

Council officer to attend Eastern Metropolitan Region Multicultural Aged Care Network.

Number of network meetings attended Agendas and minutes of network meetings

Council officer to receive information via the Municipal Association of Victoria Multicultural (HACC) Issues e-network and participate in its activities.

Number of network activities (professional development forums) attended

KEY AREA FIVE: To advocate on issues that impact on migrants and refugees in Knox.

Create opportunities for the Knox Multicultural Advisory Committee (KMAC) to communicate the identified issues on housing affordability and rental availability for migrants and refugees to the Knox Affordable Housing Reference Group (AHRG) and the Eastern Affordable Housing Alliance (EAHA) (invite representatives of these groups to KMAC).

Number of consultations KMAC has with AHRG and EAHA. Consultation notes and follow up actions

Create opportunities for the Knox Multicultural Advisory Committee to communicate the identified transport issues of migrants and refugees to the Eastern Transport Coalition (ETC).

Number of consultations KMAC has with ETC Consultation notes and follow up actions

Create opportunities for the Knox Multicultural Advisory Committee to communicate identified needs of migrants and refugees to other Council advisory groups, such as Knox Healthy Ageing Advisory Committee, Recreation and Leisure Liaison Group and Knox Arts & Cultural Development Advisory Committee.

Number of KMAC inputs towards other Council policies and strategies

Appendix C

Page 1 of 1

Proposed Initiatives, actions Capital

New initiatives, actions from strategies or plans, or business improvement activities that contribute to the strategic direction of Council. Keep it brief and list the actual output deliverable.

Hig

h

Med

ium

Low

Exis

ting

New

One

-Off

New

Ong

oing

Exis

ting

New

One

-Off

New

Ong

oing

New

One

-Off

Investigate the development of a Welcome to Knox Information Kit for newly arrived migrants and refugees in Knox.

$874 $11,658 $5,000 $2,000~22.8hrsx38.35 p/h - existing~304hrsx38.35 p/h - new one-off

Translate the homepage of Council’s website into different languages. $1,457 $1,749 $2,000 $5,000

~38hrsx38.35 p/h - existing~45.6hrsx38.35 p/h - new ongoing translation costs

Continue and strengthen then opportunities for the establishment of multicultural sporting groups $3,835 $3,835 ~100hrsx38.35 p/h - new one-off

~100hrsx38.35 p/h - new ongoing

$1,457

$4,372

Engage with multicultural residents in Knox City Council’s many events and other external events, such as:Knox Festival $5,829 $17,000 ~152hrsx38.35 p/h - new ongoingStringybark Festival $4,372 $5,000 ~114hrsx38.35 p/h - new ongoingCultural Diversity Week/Harmony Week $5,829 $5,000 ~152hrsx38.35 p/h - new ongoingRefugee Week event $5,829 $6,000 ~152hrsx38.35 p/h - new ongoingYouth Week Part of broader eventSenior Citizens Week Part of broader eventHealthy Ageing Expo Part of broader event

$1,457

$2,331 $21,323 $36,186 $0 $7,000 $50,000 $0 $116,840

Existing $2,331New One-Off $28,323New Ongoing $86,186Capital $0

KEY AREA TWO:To create opportunities that builds and support social cohesion in Knox.

Social Support

Strengthen opportunities for the establishment of ethno-specific groups for migrant and refugee communities in Knox eg playgroups, seniors groups.

Enhance and strengthen conversational English language learning opportunities available and accessible in Knox.

Draft Knox City Council Multicultural Strategic Plan - Resource Analysis0 - 12 months

Prioritisation Staff Costs Program Expenses

Notes

Volunteerism

~38hrsx38.35 p/h - new ongoing$1,457

KEY AREA ONE:To strengthen community engagement with multicultural people through effective communication and information provision.

Welcome to Knox Information Kit

Enhanced Website Accessibility for Multicultural Residents

$1,000

Events

~114hrsx38.35 p/h - new ongoing

~152hrsx38.35 p/h - new one-off~38hrsx38.35 p/h - new ongoing

TOTAL

KEY AREA FOUR:To enhance service planning and service development to meet the identified needs of migrants and

f

Develop and implement Cultural Awareness Training for Knox City Council staff to enable enhanced service planning, community engagement and service delivery. $5,829 $9,000

$116,840

~38hrsx38.35 p/h - new ongoing

Promote volunteering opportunities for migrants in Knox with a specific focus on seniors and in services such as Leisure and Meals on Wheels

Appendix C

Page 1 of 1

Proposed Initiatives, actions Capital

New initiatives, actions from strategies or plans, or business improvement activities that contribute to the strategic direction of Council. Keep it brief and list the actual output deliverable.

Hig

h

Med

ium

Low

Exis

ting

New

One

-Off

New

Ong

oing

Exis

ting

New

One

-Off

New

Ong

oing

New

One

-Off

KEY AREA THREE:To explore and implement initiatives that assist and retain skilled migrants in Knox.

Council to investigate and provide opportunities for skilled migrants (eg employment preparation support services and providing volunteer opportunities in Council). $4,372 $20,000

~114hrsx38.35 p/h - new ongoing

To provide opportunities for community groups to receive cultural awareness training (for instance, sporting clubs)

$874 $7,000 ~22hrsx38.35 p/h - new ongoing

$0 $17,487 $5,246 $0 $12,000 $20,000 $0 $54,733

Existing $0New One-Off $29,488New Ongoing $25,246Capital $0

Draft Knox City Council Multicultural Strategic Plan - Resource Analysis1 - 3 years

Prioritisation Staff Costs Program Expenses

Notes

~152hrsx38.35 p/h - new one-off

KEY AREA TWO:To create opportunities that builds and support social cohesion in Knox.

Local MediaUtilise LEAD project resources to develop and implement a community education campaign to address racism.

$5,829

~30hrsx38.35 p/h - new one-off

TOTAL

$54,734

$5,000

KEY AREA FOUR:To enhance service planning and service development to meet the identified needs of migrants and refugees.

Explore and develop community transport options for older migrants to enable them to age positively in Knox and participate in community life. engagement and service delivery.

$11,658

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APPENDIX C

Proposed Initiatives, actions Capital

New initiatives, actions from strategies or plans, or business improvement activities that contribute to the strategic direction of Council. Keep it brief and list the actual output deliverable.

Hig

h

Med

ium

Low

Exis

ting

New

One

-Off

New

Ong

oing

Exis

ting

New

One

-Off

New

Ong

oing

New

One

-Off

Develop a Multilingual Communications Policy.

$11,658 ~304hrsx38.35 p/h - new one-off

Establish a bank of bi-lingual Council Officers

$11,658 $1,457 $6,000

~304hrsx38.35 p/h - new one-off~38hrsx38.35 p/h - new ongoing training and accreditation

Develop information boards/computer screens in eg. shopping centres, libraries, community centres, Knox LeisureWorks aimed towards enabling migrants and refugees to gain more information about local services and upcoming events.

$15,000

Investigate the establishment of a Local Community Guide Volunteer program to assist with the settlement of migrants and refugees in Knox and build their knowledge and familiarity with available supports and services.

**This program would be volunteer run and neighbourhood based and would build on existing community work.

$30,000

Explore opportunities to address social isolation and lack of family support facing migrants & refugees during the initial settlement period, eg. Get to know your neighbours program,

$11,658 $10,000 ~304hrsx38.35 - new ongoing

KEY AREA THREE:To explore and implement initiatives that assist and retain skilled migrants in Knox.

Work towards the establishment of Business Networks for skilled migrants in Knox.

$8,744 $7,000

~228hrsx38.35 p/h

TOTAL $0 $32,060 $13,115 $0 $7,000 $16,000 $45,000 $113,175

Existing $0New One-Off $39,060New Ongoing $29,115Capital $45,000

Community Information Boards

Local Community Guide Volunteer Program

$113,175

Social Support

Draft Knox City Council Multicultural Strategic Plan - Resource Analysis3 - 5 years

Prioritisation Staff Costs Program Expenses

Notes

KEY AREA TWO:To create opportunities that builds and support social cohesion in Knox.

Multilingual CommunicationsKEY AREA ONE To strengthen community engagement with multicultural people through effective communication and information provision.