Knowsley Associates

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• Business centre of Knowsley Community College

• Flexible training– For industry– Commerce

• Throughout North West

Who we are

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History

• 1990 – Business and Industrial Training Development Unit

• 1993 - Knowsley Consultants

• 1998 – Knowsley Associates

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Courses

• Engineering Training Programmes

• Supervisory Management

• Customer Care

• Information Technology

• Health and Safety

• Administration

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Engineering Programmes

• £7 million redevelopment

• High technology centre

• Engineering workshops

• Motor vehicle workshop

• Construction workshops

• Corporate suites

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Supervisory Management

• Management Skills

• Team Building

• Communication Skills

• Managing Health & Safety

• Role of the Supervisor

• Costing & Budgeting

• Performance Management

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Customer Care

• Handling Customer Complaints

• Customer Service Reception Skills

• Customer Communication Skills

• Customer Services NVQ Levels

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Information Technology

• Introduction to Microsoft Windows

• Microsoft Office

• Authoring your own web pages

• Creating a web site – Design, Build & Publish

• Setting up an Intranet

• E-learning

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Search Intranet

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Search Results

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Update Record

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E-learning

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Learner results

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New User

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Dreamweaver Coursebuilder

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Learning Extension