Literacy - Rich Hodgepodge : Motivation, Poetry , Sharing Ideas
Knowledge Sharing: Some Myths, Ideas, and a little IT
16
Knowledge Sharing: Some Myths, Ideas, and a little IT Jean E. Engle Chief Knowledge Officer Johnson Space Center 1
description
Knowledge Sharing: Some Myths, Ideas, and a little IT. Jean E. Engle Chief Knowledge Officer Johnson Space Center. 1. A Little History of NASA. Teamwork – Key to a Successful Space Program. Teamwork – Key to a Successful Space Program. 2. … and JSC. - PowerPoint PPT Presentation
Transcript of Knowledge Sharing: Some Myths, Ideas, and a little IT
Knowledge Sharing:Some Myths, Ideas,
and a little IT
Jean E. EngleChief Knowledge Officer
Johnson Space Center
1
Teamwork – Key to a Successful Space ProgramTeamwork – Key to a Successful Space ProgramA Little History of NASAA Little History of NASA
Teamwork – Key to a Successful Space Program
2
… and JSC… and JSC
• JSC manages the development, testing, production and delivery of all U.S. human spacecraft and all human spacecraft-related functions.
• Home of the Astronaut Corps and Mission Control• Workforce consists of ~3000 civil servants and ~14,000 contractors
3
Major Programs – Space ShuttleMajor Programs – Space Shuttle
• Fly the Shuttle safely until retirement in 2010• Essential for the core completion of the ISS• One last Hubble Telescope repair mission
4
Major Programs – ISSMajor Programs – ISS
5
Major Programs – ConstellationMajor Programs – Constellation
• Bring a new Crew Exploration Vehicle into service in 2015 to replace the Shuttle Program.
6
Defining Knowledge SharingDefining Knowledge Sharing
7
A Few MythsWith Acknowledgement to Dr. Ed Rogers – GSFC CKO*
A Few MythsWith Acknowledgement to Dr. Ed Rogers – GSFC CKO*
10. Culture change can be mandated from the top
11. Collaboration effort can be “purchased” or “sharing be rewarded”
12. KM efforts can be outsourced
13. Anybody (who isn’t busy) can do KM
14. KM can be solved by buying the right software
15. KM can be independent of the business process
16. Communities of practice can be established by the top
17. KM is about centralizing knowledge content to use it more efficiently
18. KM is really about databases
19. KM is an IT function and should be given to the CIO
*Some of these myths are adapted from a “Top Ten Mistakes of CoP’s” list produced by John Hickok, director, Defense Acquisition University (DAU), knowledge management. 8
A Different ApproachA Different Approach
Benchmarking (a studied approach) Various entities inside/outside Government
and Aerospace industry Consortium studies with the American
Productivity and Quality Center (APQC) Colleague at other NASA Center
Center-wide Knowledge Management maturity assessment
Provided insight into how much knowledge sharing was occurring and where
Identified strengths and gaps/barriers
9
A Different ApproachA Different Approach
The following concepts evolved: Leadership – modeled behavior Local Learning – encourage Codify -- when appropriate Change management – takes time
10
A Few Ideas -- PeopleA Few Ideas -- People
Generational differences (average age is around 45 years)
What is on incoming undergrads minds?Learning curve Technology Gap Engage Younger Employees
More on their perspective…
11
A Few More Ideas -- TechnologyA Few More Ideas -- Technology
Google – installed but… Led to identifying repositories,
beginning with websitesWhich is leading towards identifying
usage of websites Which will lead towards document
and content management strategies Supported by stronger taxonomies
and metadata structures12
A Few More Ideas – ProcessA Few More Ideas – Process
Social networkingPause and Learn Integrate Risk Management with
Knowledge Management Information lifecycle managementTacit knowledge capture
13
A Few More Ideas – People/Technology/Process
A Few More Ideas – People/Technology/Process
Web-enabled High Performance Teams
Knowledge Sharing ForumsCase Studies – teaching by providing
context to a storyWeb 2.0 technologies – enabler for
infusion, collaboration, and sharing
14
15
www.nasa.gov
16
