Knowledge processes. Data, information, knowledge These words don’t mean the same These words...
-
Upload
edward-skinner -
Category
Documents
-
view
212 -
download
0
Transcript of Knowledge processes. Data, information, knowledge These words don’t mean the same These words...
![Page 1: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/1.jpg)
Knowledge processesKnowledge processes
![Page 2: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/2.jpg)
Data, information, Data, information, knowledgeknowledge
These words donThese words don’t mean ’t mean the samethe same
We use different tools in We use different tools in work with each type of work with each type of knowingknowing
![Page 3: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/3.jpg)
Data,information, Data,information, knowledgeknowledge
![Page 4: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/4.jpg)
DataData
We can sensually monitor them We can sensually monitor them Objective facts/symbols (not Objective facts/symbols (not
dependent on our consciousness)dependent on our consciousness) Quantificable (speed, capacity, Quantificable (speed, capacity,
costs)costs) Quality of information process is Quality of information process is
not dependent on amount of not dependent on amount of accessible dataaccessible data
![Page 5: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/5.jpg)
InformationInformation
InformationInformation: data that are processed : data that are processed to be useful; provides answers to to be useful; provides answers to "who", "what", "where", and "when" "who", "what", "where", and "when" questionsquestions
Data with specific meaning Data with specific meaning Related to needs of userRelated to needs of user Contain specific purposeContain specific purpose Subjective characterSubjective character Value of informationValue of information
![Page 6: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/6.jpg)
KnowledgeKnowledge
application of data and information; application of data and information; Information in interaction with ourInformation in interaction with our
– ExperienceExperience– Mental models and processesMental models and processes– RelationshipsRelationships– Values and principlesValues and principles
Applied in actionApplied in action Knowledge management Knowledge management IS IS//IITT answers "how" questionsanswers "how" questions
![Page 7: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/7.jpg)
WisdomWisdom
accumaccumulated knowledge of lifeulated knowledge of life givegivess us real understanding us real understanding asks questions to which there asks questions to which there
is no (easily-achievable) is no (easily-achievable) answeranswer
resides as much in the heart resides as much in the heart as in the mind as in the mind
CanCan’t be described by words’t be described by words
![Page 8: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/8.jpg)
Explicit and tacit Explicit and tacit knowledgeknowledge Two forms of knowledgeTwo forms of knowledge ExplicitExplicit k. – can be expressed by k. – can be expressed by
var. Meansvar. Means– TransferableTransferable– Expressable by dataExpressable by data
![Page 9: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/9.jpg)
Explicit and tacit Explicit and tacit knowledgeknowledge Tacit k.Tacit k. – – (implicit) (implicit) highly personal, highly personal,
cannot be easily expressedcannot be easily expressed Interaction of Interaction of expl.k. and expl.k. and
intuition,experience,skills,ment.modeintuition,experience,skills,ment.models etc.ls etc.
ExamplesExamples Dimensions (individual-organization) Dimensions (individual-organization) Example with waitressExample with waitress
![Page 10: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/10.jpg)
Try to identify utmost examples Try to identify utmost examples of tacit and explicit knowledge in of tacit and explicit knowledge in the univerity ambientthe univerity ambient
![Page 11: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/11.jpg)
Tacit knowledgeTacit knowledge
„„We know more than we can sayWe know more than we can say““
![Page 12: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/12.jpg)
ConversionConversion
Change of form of Change of form of informationinformation
Results in origination of Results in origination of new informationnew information
![Page 13: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/13.jpg)
ConversionConversion
![Page 14: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/14.jpg)
ConversionConversion
Conversion process=SECIConversion process=SECI– SocializationSocialization– ExternalizationExternalization– CombinationCombination– InternalizationInternalization
Authors: Nonaka and TakeuchiAuthors: Nonaka and Takeuchi
![Page 15: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/15.jpg)
Sharing tacit Sharing tacit knowledgeknowledge
Narrating stories (analogies, Narrating stories (analogies, symbols)symbols)
Apprenticeship (long-Apprenticeship (long-term,binding)term,binding)
Communities of practicesCommunities of practices
![Page 16: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/16.jpg)
Knowledge marketKnowledge market
Every information exchange in Every information exchange in org.org.
Vital for every org.Vital for every org. Physical and virtual spacePhysical and virtual space
![Page 17: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/17.jpg)
Knowledge marketKnowledge market
VendorsVendors BuyersBuyers MediatorsMediators
Price of knowledgePrice of knowledge Role of confidenceRole of confidence Why are info. provided for freeWhy are info. provided for free
![Page 18: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/18.jpg)
Knowledge marketKnowledge market
Knowledge market signalsKnowledge market signals– Inform, how and where to get Inform, how and where to get
concrete informationconcrete information– Formal (status, education)Formal (status, education)– Informal (communities, informal Informal (communities, informal
knowledge networks)knowledge networks)
![Page 19: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/19.jpg)
Which information can be sold Which information can be sold and bought (and for what price) in and bought (and for what price) in academic sphere? academic sphere?
![Page 20: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/20.jpg)
Disfunctional Disfunctional knowledge marketknowledge market When...When... ItIt’s hard to find a vendor’s hard to find a vendor It’s hard to attain himIt’s hard to attain him It’s hard to evaluate the quality of It’s hard to evaluate the quality of
information in advanceinformation in advance
![Page 21: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/21.jpg)
Supporting knowledge Supporting knowledge market in organizationmarket in organization Verbal and institutional supportVerbal and institutional support Tools to evaluate knowledgeTools to evaluate knowledge MotivationMotivation Space organizationSpace organization Accent on reusing kn.Accent on reusing kn.
![Page 22: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/22.jpg)
![Page 23: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/23.jpg)
![Page 24: Knowledge processes. Data, information, knowledge These words don’t mean the same These words don’t mean the same We use different tools in work with.](https://reader035.fdocuments.in/reader035/viewer/2022070410/56649f275503460f94c3e4c0/html5/thumbnails/24.jpg)
Analysis of physical Analysis of physical placeplace PurposePurpose(s)(s) of the place of the place Information from the place itselfInformation from the place itself Exceptionality of place in knowledge Exceptionality of place in knowledge
sharingsharing Accordance of purpose and disposition of Accordance of purpose and disposition of
the placethe place Atmosphere of place as incentive of Atmosphere of place as incentive of
informal knowledge exchangeinformal knowledge exchange Groups of people attracted by the place Groups of people attracted by the place
and correspondence or concurrence in and correspondence or concurrence in their needstheir needs
Suggestions how to Suggestions how to optimize the place in optimize the place in order to order to foster knowledgefoster knowledge exchange exchange