Knowledge Management, par Mohamed El Hail - iCompetences HCM2012

8/2/2019 Knowledge Management, par Mohamed El Hail - iCompetences HCM2012

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Rp' [n Oildoch CJ LDNJ

Kig{sjxdgx ‛ Aipodxcsp

Jc Egivjchfc Odgdfcocgx=Risp jc hîqcjirrcocgx hc jIpfdgn{dxnig

drrpcgdgxc

KIGACPCGKC NGXCPGDXNIGDJC= JC[ XCGHDGKC[ HS ODGDFCOCGXHS KDRNXDJ LSODNG

0; ! 08 ACQPNCP 0240* ODPPDECKL

¥ Jc {dqinp c{x jd {csjc odxnìpc tsn {dkkpiçx tsdgh ig jd rdpxdfc µ [ikpdxc

¥ Sgc kiggdn{{dgkc c{x sgc higgîc qdjnhîc rdp jc|rîpncgkc µ D' Cng{xcng



Rjdg hc j„ngxcpqcgxnig

Ü Ngxîpíx{ risp jc EO

Ü X~rijifnc{ hc hîangnxnig{ hs EO

Ü Cgmcs| cx noripxdgkc hs EO

Ü K~kjc* {xpdxîfnc* oîxlihc{ cx isxnj{ hs EO

Ü Jc{ adkxcsp{ kjî{ hc {skkì{

Ü Apcng{ cx `jikdfc{

Ü Î`dsklc hc kigkjs{nig



Ü Sg kigkcrx d{{c} dgkncg odn{ sgc rpdxntsc gisqcjjc

Ü Noripxdgkc dkkpsc hc jd kiggdn{{dgkc hdg{ j„îkigionc hs {dqinp

Ü Kldtsc ipfdgn{dxnig hn{ri{c h„sg ¥ Kipr kiorcxcgknc{ µ ts„nj

adsx kdrnxdjn{cp cx fîpcp

Ü Jd fc{xnig hs kdrnxdj ngxcjjckxscj d rcpon{ =

ú H„îkigion{cp 82O hc ( klc} Hiv Klconkdj

ú Hc fîgîpcp 4*3 onjjndph{ hc hijjdp{ klc} Xc|d{ Ng{xpsocgx{

ú H„dsfocgxcp hc 32# jd rcpaipodgkc hc{ corji~î{ cg odxnìpc

hc {dgxî cx {îkspnxî hc jd {iknîxî Klcqpig

Ngxîpíx hs EO



¥ [dqig{ gis{ kc

tsc gis{ {dqig{ cxkc tsc gis{ gc

{dqig{ rd{ 9 µ

Ngxîpíx hs EO



† Sgc hîangnxnig sxnjnxdnpc= Jc EO {cpx â drripxcp j„ngaipodxnig ts„nj adsx ds

oiocgx iþ nj adsx* {dg{ tsc m„cg ad{{c jd hcodghc'

† Sgc hîangnxnig irîpdxniggcjjc= Kio`ngcp jc{ {dqinp{ cx jc{ {dqinp/adnpc

hdg{ jc{ rpikc{{* rpihsnx{ cx jc{ ipfdgn{dxnig{ risp kpîcp hc jd qdjcsp'

† Sgc hîangnxnig aigkxniggcjjc= Odgdfcp jc k~kjc hc qnc hc jd kiggdn{{dgkc*

hcrsn{ j„îocpfcgkc h„sgc nhîc* aipodjn{dxnig* qdjnhdxnig* hnaas{nig*

pîsxnjn{dxnig* qdjipn{dxnig'

† Sgc hîangnxnig îkigiontsc = Qdjipn{cp jd kdrnxdj ngxcjjckxscj hc jd anpoc'

X~rijifnc{ hc hîangnxnig hs EO



Ü Jd kiggdn{{dgkc ipfdgn{dxniggcjjc ,is kdrnxdj ngxcjjckxscj. c{xkiori{îc hc{ kiggdn{{dgkc{ hîxcgsc{ rdp jc{ nghnqnhs{* jc{

fpisrc{ cx j„ipfdgn{dxnig5

Ü Jc{ kiggdn{{dgkc{ {igx â jd ain{ c|rjnknxc{ ,02#. cx xdknxc{ ,<2#.

Ü Jc{ kiggdn{{dgkc{ xdknxc{ {igx `d{îc{ {sp hc{ c|rîpncgkc{*

rcpkcrxnig{ cx qdjcsp{ nghnqnhscjjc{* higk {s`mckxnqc cx hnaanknjc

h„dkkì{ ¥ ig gc {dnx rd{ kc tsc j„ig {dnx µ' Noripxdgkchc jd fc{xnig hc{kiggdn{{dgkc{h dg{sgc ipfdgn{dxnig

DhdrxîhcCpongc022;

Kiggdn{{dgkc{xdknxc{,<2#.

Kiggdn{{dgkc{c|rjnknxc{,02#.

[dqinp{cx kiggdn{{dgkc{hc j„ipfdgn{dxnig

Kdrnxdjngxcjjckxscj

Xdknx C|rjnknxc

Kdrnxdjlsodng

Nghnqnhscj

† C|rcpxn{c{

† C|rîpncgkc{

† Kdrdknxî{

† Dhdrxd`njnxî

† Drxnxshc{

† Kpîdxnqnxî

Kdrnxdj[ikndj KdrnxdjIrîpdxniggcj

Î ts nr c I pf dg n{ dx ni g

† Rpirpnîxî ngxcjjckxscjjc

† Rpikc{{s{

† @d{c{ hc{ higgîc{

† Ajc|n`njnxî

† Ksjxspc

† Ln{xinpc

† Pî{cds|

† Pcjdxnig{

† Ngxcpdkxnig

† Jdgfdfc

† Kiganfspdxnig

† Rdpxdfc

Dhdrxcphcj„c|ri{îh„Djc|@cggcx* Hcrsx~KNI aipCgxcprpn{cNgxcfpdxnig* S'[' Gdq~* S[D'

[dqinp{cx kiggdn{{dgkc{hc j„ipfdgn{dxnig

Kdrnxdjngxcjjckxscj

Xdknx C|rjnknxc

Kdrnxdjlsodng

Nghnqnhscj

† C|rcpxn{c{

† C|rîpncgkc{

† Kdrdknxî{

† Dhdrxd`njnxî

† Drxnxshc{

† Kpîdxnqnxî


Î ts nr c I pf dg n{ dx ni g


† Rpikc{{s{


† Ajc|n`njnxî

† Ksjxspc

† Ln{xinpc

† Pî{cds|

† Pcjdxnig{

† Ngxcpdkxnig

† Jdgfdfc

† Kiganfspdxnig

† Rdpxdfc

Dhdrxcphcj„c|ri{îh„Djc|@cggcx* Hcrsx~KNI aipCgxcprpn{cNgxcfpdxnig* S'[' Gdq~* S[D'

X~rijifnc{ hc hîangnxnig hs EO



Ü Îqijsxnig hdg{ sg cgqnpiggcocgx oi`njc* ngxcpgdxnigdj cx kiggckxî

Ü Jc{ hîrdpx â jd pcxpdnxc cx jc{ hîrdpx{ qijigxdnpc{ rcpxc hc jd

oîoinpc kijjckxnqc Jd kdrnxdjn{dxnig hs {dqinp xdknxc

Ü J„noripxdgkc dkkiphî ds| XNK

Ü Sg {iskn dkkps risp {dxn{adnpc jc{ kjncgx{* jc{ rdpxcgdnpc{ cx jc{

`dnjjcsp{ hc aigh{

Ü Sgnaipon{dxnig hc{ rpdxntsc{ cx hc{ rpikîhspc{ hs xpdqdnj

Ü Dsfocgxdxnig hc{ `îgîankc{ cx pîhskxnig{ hc{ kiõx{ hc{ irîpdxnig{'

Cgmcs| hs EO risp jc{ ipfdgn{dxnig{



Jd rpn{c hc hîkn{nig{

irxnodjc{ hdg{ jc{ocnjjcsp{ hîjdn{ cg îxdgx

oncs| ngaipoî{'

Cgmcs| hs EO risp jc{ ipfdgn{dxnig{



Ü Sgc qdjcsp îkigiontsc hc jd kiggdn{{dgkc = `ncg rpîkncs| ts„nj adsx

c|rjinxcp

Ü Sgc qdjcsp {xpdxîfntsc hc jd kiggdn{{dgkc = Sgc `d{c hc j„doîjnipdxnig

kigxngsc

Ü Sgc pc{{ispkc kpskndjc hdg{ jc rpikc{{s{ hc rpn{c hc hîkn{nig

IRXNODJC[

Ü Sgc {ispkc h„dqdgxdfc kiorîxnxna ,hîodpkdxnig. risp j„ipfdgn{dxnig

Noripxdgkc hs EO



Jd {xpdxîfnc EO hinx pc{rckxcp jc rpngknrc hc j„djnfgcocgx {xpdxîfntsc

4' [dn{nc cx)iskpîdxnig hc{

kiggdn{{dgkc{

0' Rdpxdfc cxhnaas{nig hc{

kiggdn{{dgkc{

;' Dktsn{nxnig cx

drrjnkdxnig hc{kiggdn{{dgkc{On{c â misp

Îqdjscp

Kigxc|xsdjn{cp

[xpdxîfnc hs EO

[xpdxîfnc h„daadnpc{

[xpdxîfnc hs EO ,Dhdrxî hc Hdjenp* 0223.



Kiggdn{{dgkc{c|rjnknxc{

Kiggdn{{dgkc{c|rjnknxc{

Kiggdn{{dgkc{xdknxc{

Kiggdn{{dgkc{xdknxc{

Xpdg{acpx nghnpckx

Xpdg{acpx hnpckx

Aipodxnig

Jnqpc* pcxisp

h„c|rîpncgkc cx

hiksocgxdxnig

Rdpxdfc

KiordfgiggdfcXpdqdnj h„îtsnrcKioosgdsxî hc rpdxntsc

K~kjc hs EO ,dhdrxî hc Cpongc* 0223.



Oîxlihc{ hs EO

Oîxlihc PC\

Oîxlihc OE[O

Oîxlihc K^FOD

Oîxlihc HPK[

Oîxlihc N@N[

Oîxlihc TIK

Oîxlihc COOD

Jdxcjncp A\Oîxlihijifnc

KiooigEDH[



Isxnj{ hs EO

Isxnj{ hc fc{xnighc jd kiggdn{{dgkc

c|rjnknxc

Jc{ rjdxcaipoc{ngxîfpîc{ hc

EO

Isxnj{ hc{ikndjn{dxnig

/ Jd kiggdn{{dgkc kiooc sg i`mcx tsn rcsx íxpckihnanî cx {xikeî hdg{ sg pîrcpxinpc {xpskxspî

/ Hc{ isxnj{ hc `d{c{ hc kiggdn{{dgkc{* hcfc{xnig hiksocgxdnpc‡'cxk'

/ Jd fc{xnig hc{ ngxcpdkxnig{ cgxpc nghnqnhs{ risp

j„îkldgfc hc kiggdn{{dgkc{ xdknxc{

/ jc{ c{rdkc{ hc xpdqdnj kijjd`ipdxna* jc{ isxnj{ hcoc{{dfcpnc ng{xdgxdgîc* jc{ rjdxcaipoc{ hc vc`kigacpcgkngf‡cxk'

/ Cjjc{ fìpcgx jc{ hcs| d{rckx{ rpîkîhcgx{ / Fîgîpdxnig Vc` 0'2 pcfpisrdgx jc{ rjdxcaipoc{

hc vnen* hc `jif{* hc pî{cds| {iknds|‡cxk'



Ü Cgfdfcocgx kjdnp cx aipodjn{î hs Xir Odgdfcocgx

Ü [cg{n`njn{dxnig hc{ hnaaîpcgxc{ {xpdxc{ hc jipfdgn{dxnig

Ü Rpîrdpdxnig hsgc {xpdxîfnc hc EO hîangn{{dgx =

ú Jd qdjcsp h s{dfc hc{ kiggdn{{dgkc{

ú Jc{ `c{ing{ hc xisxc{ jc{ rdpxnc{ rpcgdgxc{ cx ngxîfpdgxc{

Ü On{c cg śsqpc d|îc {sp jc{ xpin{ hiodngc{ hc EO =

Ü Doîjnipcp jc kdrnxdj lsodng

Ü Dhdrxcp jc kdrnxdj ipfdgn{dxniggcj

Ü Kig{xnxscp sg kdrnxdj hc rdpxcgdpndx dqck jc{ rdpxnc{ rpcgdgxc{

Ü Îqdjsdxnig{ pîfsjnìpc{ hc jd on{c cg śsqpc hc jd {xpdxîfnc hc EO'

Adkxcsp{ kjî{ hc {skkì{



Jc{ fdpdgxnc{ hc {skkì{ hdg{ jd rpdxntsc

[' CJ LDNJ* 0221



Ü Hîkn{nig sgnjdxîpdj hs Xir odgdfcocgx {dg{ j„norjnkdxnig hc{ rdpxnc{

rpcgdgxc{

Ü Adn`jc ksjxspc ngaipodxniggcjjc hc{ dkxcsp{ tsn pc{xcgx hdg{ sgc

jifntsc hc pîxcgxnig hs {dqinp

Ü Kjin{iggcocgx ipfdgn{dxniggcj ,jc{ {nji{. adqipn{cgx jc{ ri{nxnig{ dsxi

rpixckxpnkc{

Ü Hîjîfdxnig hs rpimcx EO â jd {csjc hnpckxnig ngaipodxntsc {dg{ jd

hîangnxnig hc{ kiggdn{{dgkc{ {xpdxîfntsc{ hc j„ipfdgn{dxnig cx j„dhlî{nig

hs rcp{iggcj'

Apcng{ cx `jikdfc{



Ü Noripxdgkc gîqpdjfntsc hs EO hdg{ jc{ hnaaîpcgx{ x~rc{ h„ipfdgn{dxnig{

Ü Ngc|n{xcgkc h„isxnj{ hc EO ¥kjî cg odng µ

Ü Rpn{c cg kig{nhîpdxnig hdg{ xisxc{ hîodpklc{ hs EO =

ú jc kdrnxdj lsodng*

ú jc{ rpikc{{s{*

ú jc{ rpikîhspc{*

ú jc{ kdpdkxîpn{xntsc{ cx jc{ kdrdknxî{ ngaipodxniggcjjc{'

Î`dsklc hc kigkjs{nig



Jnqpc{ cx isqpdfc{

/ Noch* @'* Mcdg Jisn{* C'* Odgdfcocgx hc{ kiggdn{{dgkc{ cg cgxpcrpn{c* FCX cx Jdqin{ncp* Rdpn{* 0228'

N[@G 0/6810/2<8>/2' / E* HDJENP* Egivjchfc Odgdfcocgx ng Xlcip~ dgh Rpdkxnkc' @sxxcpvipxl Lcngcodgg ,0223.' N[@G2/6321/6<18/|/ Rpd| M'/^'* Jc odgscj hs egivjchfc odgdfcocgx' Sgc drrpiklc hcs|nìoc fîgîpdxnig* Hsgih* 022;'

/ Tsngxnjjd* M' [dgklc}/Psghc* K'M' 0222* Gcv aipo{ ia ipfdgn}ngf xlpisfl lsodg pc{ispkc odgdfcocgx'Ng xlc Nggiqdxngf Ipfdgn}dxnig' Chx Rcxxnfpcv dgh Acgxig' [dfc rs`jnkdxnig{' Jighig* 02</0;1'

/ Xn{{cg* P' Dghpnc{cg* H' Hcrpc}* A' 4>><* Qdjsch/`d{ch egivjchfc odgdfcocgx* kpcdxngf xlc 04{xkcgxsp~ kiordg~* egivjchfc ngxcg{nqc* rcirjc pnkl' Dhhn{ig/Vc{jc~' Do{xcphdo'

Dpxnkjc{ {kncgxnantsc{ / Djocnhd* R' Hieei* F' Pi{cgeira* J' 022;* [xdpx sr {n}c dgh xlc ockldgn{o{ ia c|xcpgdj jcdpgngf=ngkpcd{ngf irripxsgnx~ dgh hckpcd{ngf d`njnx~' Pc{cdpkl Rijnk~ ;0 ,0.* ;24/;43'

/ Mdki`* P' Rdpndx* J' 0222* Fîpcp jc{ kiggdn{{dgkc{ = sg hîan hc jd gisqcjjc kiorîxnxnqnxî hs 04ìoc {nìkjc'

Rs`jnkdxnig{ hs KCAPNI' vvv'kcapni'tk'kd* 6; r'/ IKHC' 0220* H~gdon{cp jc{ {~{xìoc{ gdxnigds| hnggiqdxnig' Rdpn{* >3 r'

Vc`ifpdrlnc

/ vvv'egivjchfckig{sjx'kio

/ vvv'IKHC'kio

/ vvv'rijndkig{sjxngf'kio

@n`jnifpdrlnc



Rp' [n Oildoch CJ LDNJ

Kig{sjxdgx aipodxcsp

ochcjldnjBfodnj'kio

21444;;164



[dqinp{cxkiggdn{{dgkc{hc j„ipfdgn{dxnig

Kdrnxdj ngxcjjckxscj

Xdknx C|rjnknxc

Kdrnxdjlsodng

Nghnqnhscj

† C|rcpxn{c{

† C|rîpncgkc{

† Kdrdknxî{

† Dhdrxd njnxî

† Drxnxshc{

† Kpîdxnqnxî


Îtsnrc Ipfdgn{dxn ig


† Rpikc{{s{


† Ajc|n njnxî

† Ksjxspc

† Ln{xinpc

† Pî{cds|

† Pcjdxnig{

† Ngxcpdkxnig

† Jdgfdfc

† Kiganfspdxnig

† Rdpxdfc

Dhdrxcphcj„c|ri{î h„Djc|@cggcx* Hcrsx~KNI aipCgxcprpn{cNgxcfpdxnig* S'[' Gdq~* S[D'

[dqinp{cxkiggdn{{dgkc{hc j„ipfdgn{dxnig

Kdrnxdj ngxcjjckxscj

Xdknx C|rjnknxc

Kdrnxdjlsodng

Nghnqnhscj

† C|rcpxn{c{

† C|rîpncgkc{

† Kdrdknxî{

† Dhdrxd njnxî

† Drxnxshc{

† Kpîdxnqnxî


Îtsnrc Ipfdgn{dxn ig


† Rpikc{{s{


† Ajc|n njnxî

† Ksjxspc

† Ln{xinpc

† Pî{cds|

† Pcjdxnig{

† Ngxcpdkxnig

† Jdgfdfc

† Kiganfspdxnig

† Rdpxdfc

Dhdrxcphcj„c|ri{î h„Djc|@cggcx* Hcrsx~KNI aipCgxcprpn{cNgxcfpdxnig* S'[' Gdq~* S[D'

[' CJ LDNJ* 0221



Fc{xnig hc{

Kiggdn{{dgkc{ipfdgn{dxniggcjjc{

Kiorîxcgkc{ipfdgn{dxniggcjjc{

Kiorîxcgkc{nghnqnhscjjc{

Cg{co`jc hc{

kiorîxcgkc{

ts„sgc rcp{iggc

drrdpxcgdgx â

j„ipfdgn{dxnig

rcsx drripxcp

[ispkc = C|xpdnx hc jc|ri{î hc Kdp{xcg Hdj{ddpf* C|cksxnqc Qnkc/Rpc{nhcgx KNI * Xp~f @djxnkd* cx hc Rcxcp Aip{`djh* C|cksxnqc Qnkc/Rpc{nhcgx dgh Lcdh ia Fpisr LP * Giphcd D@* [sìhc'

Qn{nig hc jd fc{xnig hc{ kiggdn{{dgkc{ ipfdgn{dxniggcjjc{

Fc{xnig hc{Kiggdn{{dgkc{

ipfdgn{dxniggcjjc{

Hc{ kiggdn{{dgkc{ c|rjnknxc{



[dqinp hcjipfdgn{dxnig

[dqinp/adnpc cx {dqinp/íxpc hcjipfdgn{dxnig

/ Hc{ kiggdn{{dgkc{ c|rjnknxc{

/ Hc{ oihìjc{* hc{ rpikîhspc{* hc{higgîc{* hc{ hiksocgx{ hdgdj~{c cxhc {~gxlì{c

/ Hc{ kiggdn{{dgkc{ xdknxc{/ Hc{ ld`njcxî{* hc{ kiggdn{{dgkc{ hc{kigxc|xc{* {ckpcx{ hc oîxncp{* hc{pisxngc{* hc{ xisp{ hc odng{

Noripxdgkchcjd fc{xnig hc{kiggdn{{dgkc{hdg{sgcipfdgn{dxnig

K n

Kiggdn{{dgkc{

c|rjnknxc{,02#.

[' CJ LDNJ

Knowledge Management, par Mohamed El Hail - iCompetences HCM2012

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Transcript of Knowledge Management, par Mohamed El Hail - iCompetences HCM2012