Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content...
-
Upload
giles-atkinson -
Category
Documents
-
view
217 -
download
1
description
Transcript of Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content...
![Page 1: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/1.jpg)
Knowledge Management
Dee Anne Kotzur
![Page 2: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/2.jpg)
About Me• Background in Logistics• Lotus Notes - 1996• Content Management – Outlook Folders 1998• Official KM title and program – 2001• Portal Manager – 2005• Knowledge Manager SEG – 2006• KM Exec Committee 2004• BS in Management • MBA in New Ventures
![Page 3: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/3.jpg)
Background• This presentation is an interpretation of my
experiences and knowledge gained during the last 10 years
• My knowledge and experience in the realm of KM has grown through my participation in KM groups, reading books, academic coursework, and on the job learning
![Page 4: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/4.jpg)
Agenda• Your first 90 days – Win the hearts and
minds of you stakeholders• Concepts for sense making• Building Momentum – Keys to adoption
![Page 5: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/5.jpg)
Greatest Impact Learning
1. KM Group participation and interaction2. Technology Adoption Curve3. Whole Product Model4. Community of Practice Model
![Page 6: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/6.jpg)
Your first 90 Days1. Gather Evidence to Build a Foundation 2. Determine Your Fit3. Expectations Yours and Theirs4. Identify the Stakeholders5. Develop a Vivid Description and Strategy6. Get Buy-In7. Leverage Low Hanging Fruit Projects8. Show results quickly
![Page 7: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/7.jpg)
90 Day Action Plan1. Conduct interviews with Stakeholders
– Pain Points– Uncover Ideas and Innovations– Goals and Objectives– Gain Support
2. Investigate Systems in place– Define interrelationships– Get training– Develop Strategy for integration
3. Develop Images and Messaging4. Identify ways to improve collaboration and share
content more effectively5. Implement something that has value
![Page 8: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/8.jpg)
First 90 Days - Examples
![Page 9: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/9.jpg)
Map Flows
![Page 10: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/10.jpg)
Lessons Learned• If you are passionate about KM
– Take time off between jobs – Don’t jump in to quickly
• Get Help– Changing jobs can be very difficult – Find a coach to help with sense making– Hire a consultant to help you– Reach out to your network and ask for a peer
review
![Page 11: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/11.jpg)
Learning Continued• Branding is very important
– Get Marketing to own your home page• Easier to be the first KM Leader than
inherit or support and existing program• For every door that is closed, another is
opened
![Page 12: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/12.jpg)
Concepts
![Page 13: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/13.jpg)
Technology Adoption Curve
Crossing the Chasm
![Page 14: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/14.jpg)
Whole Product
StandardsProcedures
ExperiencedPeople
Strategy Processes
Training
User Guides
Help Desk
KnowledgeManagement
![Page 15: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/15.jpg)
COP Member Model
Core
Members
Lurkers
![Page 16: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/16.jpg)
Projects to Build Momentum
![Page 17: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/17.jpg)
Portal
Before
![Page 18: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/18.jpg)
Portal
![Page 19: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/19.jpg)
EmployeeNet
![Page 20: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/20.jpg)
Performance Review Process
![Page 21: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/21.jpg)
Conference Support
![Page 22: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/22.jpg)
Client Team Rooms
![Page 23: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/23.jpg)
Other Processes and Content• Tracking paid time off• Skills Inventory• Recent Win• Conference Support• Electronic Signatures• Dashboards for Sales
![Page 24: Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes - 1996 Content Management – Outlook Folders 1998 Official KM title.](https://reader036.fdocuments.in/reader036/viewer/2022062905/5a4d1adc7f8b9ab059975148/html5/thumbnails/24.jpg)
Questions