Knowledge Management at the Heart of CMMI ML3 · · 2017-05-19Knowledge Management at the Heart...

NDIA-CMMI Denver, CO, Nov. 06 KM for CMMI-3 at RAFAEL 1RAFAEL’s Proprietary

Unclassified

Knowledge ManagementKnowledge Management

at the Heart of CMMI ML3at the Heart of CMMI ML3

Dr. Amir TomerDr. Amir TomerDirector of Systems and Software ProcessesDirector of Systems and Software Processes

[email protected]@rafael.co.il

LtcLtc. (ret.) . (ret.) YairYair DembinskiDembinskiKnowledge ManagerKnowledge Manager

3

Organi-

zational

Knowledge


Unclassified

Presentation OverviewPresentation Overview

•• About RAFAELAbout RAFAEL•• The Organization at Maturity Level 3The Organization at Maturity Level 3•• Principles of Knowledge ManagementPrinciples of Knowledge Management•• KM Systems at RAFAELKM Systems at RAFAEL•• NymphaNympha –– An Example of a KM SystemAn Example of a KM System•• Q&AQ&A


Unclassified

www.rafael.co.ilVersion 5, April 2005/8201UNC

4

Mini Mini SatellitesSatellites

RecceliteRecceliteReconnaissance Reconnaissance

PodPodLiteningLitening

Targeting and Targeting and Navigation Navigation

PodPod SpiceSpiceGuidance Guidance

KitKitBlack SparrowBlack Sparrow

Air Borne Air Borne Ballistic TargetBallistic Target

Popeye Have Popeye Have LiteLiteAirAir--toto--Ground Ground

System System

TopliteTopliteElectroElectro--Optical Optical PayloadPayload

Spike Spike FamilyFamily

HelistarHelistarElectroElectro--Optical Optical

Protection SuiteProtection Suite

DerbyDerbyAirAir--toto--Air Air System System

BarakBarakAir DefenseAir Defense

BriteningBritening

HelicoatHelicoat

Airborne EW Airborne EW SystemsSystems Python 5Python 5

Full Sphere IR Full Sphere IR MissileMissile

SkyliteSkylite

Blue BayBlue BayGround Imagery Ground Imagery

Exploitation System Exploitation System

Golden BayGolden BayReal Time Imagery Real Time Imagery Processing System Processing System

RITARITA

REAPSREAPS

Communication Communication SystemsSystems

SLASLA

DerbyDerbyAir Defense Air Defense

SystemSystem

AerostatAerostat--borne borne Surveillance Surveillance

SystemsSystems

Sky ShieldSky Shield

5

On Land

Total Area Control Total Area Control SystemSystem

RTCS Tactical CRTCS Tactical C44II

HelispotHelispotDetection SystemDetection System

SimonSimonDoor BreachingDoor Breaching

Spike FamilySpike Family

OverheadOverheadWeaponWeaponSystemsSystems

ADMSADMS

CarpetCarpetMinefield ClearingMinefield Clearing

AddAdd--on Armoron Armor

Training andTraining andSimulation SystemsSimulation Systems

MatadorMatador--WBWB

MatadorMatador--MPMP

FireflyFirefly

SkyLiteSkyLite

TrophyTrophy

StalkerStalkerSpotLiteSpotLite

6

BarakBarakNaval Air Naval Air Defence Defence SystemSystem

EWEWDecoy Decoy

RocketsRocketsTyphoonTyphoonStabilized Stabilized WeaponWeaponStationStation

Naval EW Naval EW SystemsSystems

ScutterScutterTorpedoTorpedo

Decoy SystemDecoy System

ATCATC--22Acoustic Acoustic

Torpedo Towed Torpedo Towed CountermeasureCountermeasure

ATDSATDSAdvanced Advanced Torpedo Torpedo Defense Defense SystemSystem

DafcoDafco

Naval Naval Combat Combat SystemsSystems

UIDASUIDASUnderwater Underwater

Intrudes Intrudes Detection SystemDetection System

DiveguardDiveguardPersonal Personal

Distress and Distress and CommunicationCommunication

ProtectorProtectorNaval Unmanned Naval Unmanned Surface VehicleSurface Vehicle

CC--GemGem

7

2000

1600

1200

800

400

02000 2001 2002 2003 2004

w/subsidiaries

17121546

132412191257

1200

800

400

02000 2001 2002 2003 2004

w/subsidiaries

682 733 781830 801

SALES ($M/year)BACKLOG ($M/year)

Financial DataFinancial Data

R.O.W

ISRAEL


Unclassified

Core CapabilitiesCore Capabilities•• Seekers and electroSeekers and electro--optical optical

payloadspayloads

•• Guidance and navigationGuidance and navigation

•• Image processing Image processing -- trackers trackers

•• Rocket motorsRocket motors

•• ExplosivesExplosives

•• Warheads and fusesWarheads and fuses

•• AcousticsAcoustics

•• Thermal batteries Thermal batteries

•• High power microwaveHigh power microwave

•• Materials and processes Materials and processes composites, optical elements composites, optical elements and coating metallurgyand coating metallurgy

•• MMICMMIC

•• Antennas and Antennas and radomesradomes

•• Electronic warfareElectronic warfare

•• Communication, secure data Communication, secure data linkslinks

•• Terminal ballisticsTerminal ballistics

•• Simulators, trainers, training Simulators, trainers, training systemssystems

•• Armor and protectionArmor and protection


Unclassified

Excellence through StandardsExcellence through Standards


Unclassified

The Essence of Maturity Level 3The Essence of Maturity Level 3

Project Management Engineering Process Management SupportCategories (continuous Approach)

Mat

urity

Lev

els

(Sta

ged

App

roac

h)

2

3

4

5

1

Causal Analysis andResolution

Causal Analysis andResolution

OrganizationalInnovation and Deployment

OrganizationalInnovation and Deployment

OrganizationalProcessPerformance

OrganizationalProcessPerformance

QuantitativeProjectManagement

QuantitativeProjectManagement

IntegratedSupplierManagement

IntegratedSupplierManagement

IntegratedTeaming

IntegratedTeaming

RiskManagement

RiskManagement

IntegratedProjectManagement

IntegratedProjectManagement

ValidationValidation

VerificationVerification

ProductIntegration

ProductIntegration

TechnicalSolution

TechnicalSolution

Requirements Development

Requirements Development

OrganizationalTraining


OrganizationalProcessDefinition

OrganizationalProcessDefinition

OrganizationalProcessFocus

OrganizationalProcessFocus

OrganizationalEnvironment forIntegration

OrganizationalEnvironment forIntegration

DecisionAnalysis andResolution

DecisionAnalysis andResolution

RequirementsManagement

RequirementsManagement

SupplierAgreementManagement

SupplierAgreementManagementProjectMonitoring andControl

ProjectMonitoring andControlProject Planning

Project Planning

Measurement &Analysis

Measurement &Analysis

Process & ProductQuality Assurance

Process & ProductQuality Assurance

ConfigurationManagement

ConfigurationManagement

OrganizationalProcess

Management

CL3Engineering

CL3 ProjectManagement


Unclassified

The Essence of Capability Level 3The Essence of Capability Level 3

•• Generic Goal 3Generic Goal 3– The process is institutionalized as a

defined process• Generic Practice 3.1

– Establish and maintain the description of a defined process

• Generic Practice 3.2– Collect work products, measures, measurement

results, and improvement information derived from planning and performing the process to support the future use and improvement of the organization’s processes and process assets


Unclassified

OPD / SG 1

The Organization at Maturity Level 3The Organization at Maturity Level 3

OrganizationalProcessAssets

Project Management

Proj.A Proj.

B

Proj.C

Engineering

Sys.X Sys.

Y

Sys.Z

GP 3.2Informationfor Process

Improvement

Tailoring

GP 3.1+IPMDefinedProcessTailo

ringGP 3.1+ Eng. PA

DefinedProcess

OPF / SG 1Process

ImprovementOpportunities

OPF / SG 2Process

ImprovementActivities

Informationfor Process

ImprovementDefinedProcesses



Unclassified

OPD / SG 1

Same Information Same Information –– Different Use Contexts!Different Use Contexts!

OrganizationalProcessAssets

Project Management

Proj.A Proj.

B

Proj.C

Engineering

Sys.X Sys.

Y

Sys.Z

GP 3.2Informationfor Process

Improvement

Tailoring

GP 3.1+IPMDefinedProcessTailo

ringGP 3.1+ Eng. PA

DefinedProcess

OPF / SG 1Process

ImprovementOpportunities

OPF / SG 2Process

ImprovementActivities

Informationfor Process

ImprovementDefinedProcesses



Unclassified

Organizational Process AssetsOrganizational Process Assets•• The organization's process asset library is a The organization's process asset library is a

collection of items collection of items maintainedmaintained by the organization by the organization for for useuse by the by the peoplepeople and and projectsprojects of the organization of the organization

•• This collection of items includes:This collection of items includes:– descriptions of processes and process elements– descriptions of life-cycle models– process tailoring guidelines– process-related documentation– process-related data

•• The organizationThe organization’’s process asset library supports s process asset library supports organizational learningorganizational learning and and process improvementprocess improvement by by allowing the sharing of allowing the sharing of best practicesbest practices and and lessons lessons learnedlearned across the organization. across the organization.


Unclassified

Knowledge Management Knowledge Management –– The MotivationThe Motivation

•• At the Individual LevelAt the Individual Level– Capability to perform tasks and to make decisions in a higher level

of quality• Process knowledge• Professional knowledge• Business knowledge• Expert identification• …

•• At the Organization LevelAt the Organization Level– Knowledge is the most important resource of the organization– Appropriate management of the knowledge improves organizational

performance• Knowledge sharing and knowledge assets• Visible and invisible knowledge• Technology• Organizational processes and culture• …


Unclassified

RAFAELRAFAEL’’ss KM ObjectivesKM Objectives•• Support the Organizational Core ProcessesSupport the Organizational Core Processes

– Improve the effectiveness and efficiency of sales– Improve project process efficiency

• Reduce errors• Decrease “wheel inventions”

– Improve proficiency and effectiveness in development• Generate relevant connections among people• Improve the availability of relevant information and knowledge

– Improve field-test success ration– Improve business intelligence in marketing and sales phases– Support of innovation in all areas

•• Implement Effective and Efficient SolutionsImplement Effective and Efficient Solutions– Construct appropriate KM infrastructure over all aspects

• Technology• Process• Culture


Unclassified

Types of NeedsTypes of Needs

•• Knowledge Sharing by People with Knowledge Sharing by People with Common SubjectsCommon Subjects

•• Accessibility to Information within Accessibility to Information within Specific Context Specific Context

•• Handling Handling ““KnowKnow--HowHow””•• Accessibility to ProfessionalsAccessibility to Professionals•• Decision SupportDecision Support


Unclassified

Types of SolutionsTypes of Solutions

•• ““KnowKnow--HowHow”” ManagementManagement•• AfterAfter--Action Reviews and Lessons Action Reviews and Lessons

LearnedLearned•• Knowledge CommunitiesKnowledge Communities•• Contents ManagementContents Management•• Organizational InfrastructureOrganizational Infrastructure


Unclassified

Knowledge CommunitiesKnowledge Communities

DefinitionDefinition– A group of people with a common subject

• Not part of the organizational structure• Conduct dynamics of sharing

– Meetings– Web site / Forum

•• Knowledge Community ObjectivesKnowledge Community Objectives– Knowledge sharing within the group– Common learning from outer sources– Generating new knowledge– Organizational lobbying for the subject


Unclassified

Contents ManagementContents Management•• DefinitionDefinition

– Organization of contents in a form which enables convenient retrieval when needed

•• Contents Management PrinciplesContents Management Principles– Every contents item

• Exists in exactly one location• Accessible from a large variety of locations• Access is according to relevant context

•• Contents Management SolutionsContents Management Solutions– A large variety of solutions exist– A specific solution should be chosen after careful analysis of

the needs– All solutions should be supported by the organizational

infrastructure– “Network Based Contents Management” is the advanced

type of solutions


Unclassified

Examples of KM Systems in RAFAELExamples of KM Systems in RAFAEL•• ““NymphaNympha””

– The knowledge source for PM and SE Processes• Will be discussed next

•• After Action Review (AAR) SystemAfter Action Review (AAR) System– Methodology-based system to support AAR and lessons learned from

failures and successes– Lessons and recommendations are structured in retrievable formats– Root cause statistics caters for process improvements

•• ShemeshShemesh –– Business Information SourceBusiness Information Source– An integrative system for storing and retrieving relevant business

knowledge• Competitive Products• Visitors• Exhibitions• Meetings• Customers• Business trips• Contracts

•• Conference Participation OptimizationConference Participation Optimization– Classified conference catalog with priorities– Coordination between conference participants– Registration and report process


Unclassified

““NymphaNympha”” –– The PM and SE Knowledge SystemThe PM and SE Knowledge System

•• The Material is Organized in The Material is Organized in ““Knowledge DrawersKnowledge Drawers””(Process Areas)(Process Areas)– E.g. Requirements Management, V&V, ILS

•• Each drawer has a Each drawer has a ““Drawer ManagerDrawer Manager””– A domain expert– Responsible for reviewing new materials– Responsible for updating the contents

•• Each drawer contains two types of itemsEach drawer contains two types of items– Internal items – specific contents that do not exist elsewhere– Links to external items which exist in other sources on the

network• Procedures and Methods Libraries• After Action Review System• Document Management System


Unclassified

NymphaNympha Drawer: RequirementsDrawer: Requirements

Requirements AnalysisSee next slide


Unclassified

Requirements Drawer Process: Requirements AnalysisRequirements Drawer Process: Requirements Analysis

Establish Req. TableSee next slide


Unclassified

Requirements Analysis Activity: Establish Req. TableRequirements Analysis Activity: Establish Req. Table

Requirements TableSee next slide


Unclassified

Establish Req. Table WorkEstablish Req. Table Work--Product: Req. TableProduct: Req. Table


Unclassified

Any Questions?Any Questions?

Knowledge Management at the Heart of CMMI ML3 · · 2017-05-19Knowledge Management at the Heart...

Documents

Transcript of Knowledge Management at the Heart of CMMI ML3 · · 2017-05-19Knowledge Management at the Heart...