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Transcript of Knowledge Management: Addressing Industry … Conference... · • Knowledge sharing recognition...
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
Knowledge Management: Addressing
Industry Workforce Issues (A Boeing KM
Perspective)
John Rose Knowledge Management
Engineering, Operations, and Technology
4 May 2013
KM Std Deck.ppt | 1
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
5/5/2013 Bill Boeing, Dutch Kindelberger, John McDonnell, Donald Douglas
The Boeing Company
Our History
Founded in 1916 in Washington state
Joining of Boeing, McDonnell Douglas, and more
We are a global company
Recognized as the world’s largest, most diversified aerospace company
Over 170,000 employees in 50 states and 70 countries
Broad customer base across 150 countries
What we do today
Design, assemble and support commercial jetliners, defense systems, satellites; integrate large-scale systems; develop networking technology and network-centric solutions
A heritage that mirrors the history of flight
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Boeing Commercial Airplanes
Headquartered in the Puget Sound region of Washington state
2012 revenues of $49.1 billion
Approximately 85,000 employees
Offering a family of airplanes and a broad portfolio of aviation services worldwide
Three quarters of the world’s fleet
The industry's source for customer-focused solutions
5/5/2013
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Boeing Defense, Space & Security
Headquartered in St. Louis, Mo., with global operations in four nations and 21 states
2012revenues of $32.6 billion
Approximately 60,000 employees
Formed in 2002 integrating Boeing’s defense, space, intelligence and communications capabilities
Designing, building and supporting net-enabled platforms and systems for government and commercial customers
Delivering the future
5/5/2013
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Engineering, Operations & Technology
Formed in 2006 to establish technical and functional excellence
Providing efficient, effective, secure IT solutions
Protecting, leveraging intellectual property
Executing safe and efficient test operations
Driving environment, health & safety performance
Pursuing technical & functional excellence for the enterprise
5/5/2013
Establishing common systems/processes for Engineering, Operations and Supplier Management
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Copyright © 2010 Boeing. All rights reserved.
“At Boeing, we aspire to be the world’s strongest, best, and best-integrated aerospace-based company for today– and tomorrow.”
One Company Vision
Optimizing decisions at the Company level
W. James McNerney, Jr.
Chairman, President and Chief
Executive Officer
The Boeing Company
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Copyright © 2010 Boeing. All rights reserved.
Inspiration & Decades of Knowledge
Engineering design is the first step in the process of realizing a product.
If the design is done right, everything else will follow.
If the design is done wrong, everything else will follow.
Importance of Engineering
The Stakes: Everything
The fate of the free world
The fate of your brothers / sisters
The fate of your allies
The fate of your children
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
How do we plan and manage the knowledge transfer?
Source: AIAA Information Paper: Recruiting, Retraining, and Developing a World-Class Aerospace Workforce
0
5
10
15
20
25
20 25 30 35 40 45 50 55 60 65 70+
Workforce,
percentage
Age
Aerospace
workforce
U.S. workforce
Can retire in the next
5 to 10 years
Aging Distribution of Aerospace Workforce Compared to Total U.S. Workforce
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
B-52 has 80+ years of service
50+ years of service
36+ years of service
32+ years of service
Awarded
1948
Entered service
1955
Estimated end of service
2040
747
Space Shuttle
GPS Satellites
Example Aerospace Industry Cycles
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
EO&T: Enterprise Knowledge Management
Enhance business success by:
• Leveraging Boeing's diverse
knowledge through a collaborative
“one company” environment
• Ensuring long term continuity of key
knowledge within all functions and
businesses
KM Std Deck.ppt | 10
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Enterprise Knowledge Management Strategy
Enhanced Business Performance through a “One Boeing” collaborative culture
Improve Access to Expertise • Driven by business needs
• Boeing Designated Experts
• Communities of Excellence
Leverage Knowledge & Enhance Performance • Search and content analytics
• Replicating via the Productivity Network
• Leveraging lessons learned and best practices
Preserve Key Knowledge • Capture and transfer institutional knowledge
• Mentoring, Boeing Technical Journal, KM Gateways
• Engagement across generations
Institutionalize the “Boeing Knowledge Network” • Knowledge sharing recognition and success stories
• Enablers like broader sharing policy
• Communications and training
• Ask It / Find It
• Internally & Externally
• Use It / Replicate It
• Extend Usage
• Improve It / Accelerate It
• Apply Lean+
Seek It
Share It
Advance It
Adopt It
• Document It / Communicate It
• Peers, Functions and Business Units
Growth/Productivity
KM Std Deck.ppt | 11
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
KM Std Deck.ppt | 12
BCA
Dan
Mooney
SSG
Nancy Cannon*
EO&T
Jason Beckmann
KM Enterprise Integration Model
John Tracy Tony Parasida
Functional Support
BDS
Nan
Bouchard
Supplier
Management
Dana Hullinger
Team:
Communications
TBD
Operations
Steve Detter
Enterprise
Engineering
Chantal Joubert-
Honacki
Pam Simpson Tim Bridges
Finance
Teresa Jeans
IT
Mark
Warner
Proj Mgmt &
Spec. Proj.
Cindy Stong
Project
Operations
John Adrian
*SSG Delegate
& Architecture
Josh Walters
BKN &Library
Angela Gillis
Business
Operations
John Rose
Communities, &
IP Policy
Steve Woods
Finance
Chuck Woods
Company Leadership
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
KM Std Deck.ppt | 13
Enterprise Knowledge Management Implementation
2008-2009
Enterprise study into collaboration, learning & replication
Form enterprise team to around CLR
Launch inSite
Integrate KM, form team and go-forward approach
Conduct inventory of tools / activities
Benchmark
Defined go-forward recommendations to institutionalize KM
Implementation
2010
Disposition “roadblocks” to knowledge sharing
Engage Businesses / Functions
Launch Success Stories
Establish Rewards and Recognition
Boeing Technical Journal and KM Gateways
Baseline BDE approach with Engr, others
Establish COE approach
Restage IDB
Execution
2011
Begin shifting ownership to Funct, Domains, Business
Implement “Boeing Knowledge Network”
Enhance Knowledge Capture / Transfer
Complete Engineering BDEs
Complete CoE Pilot with Engineering
Issue Recognitions
Establish the Productivity Network
Execution
2012 +
Continue shift of ownership
Launch BKN governance
Deliver suite of Lessons Learned repositories
Accelerate KM
Improvement
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Enterprise Knowledge Management Performance
KM Std Deck.ppt | 14
BTJ Mentoring • Participation • Enbl Infrastructure
Late Career KT Pilot • Approach • User Survey
Capture Knowledge
• Structured Capture
• Exit Surveys
Compliance • Training • IT Infrastructure
BDE • Adoption • Enbl Infrastructure
Communities • Adoption • Enbl Infrastructure
Business Success
• Leveraged/Core
• Results
Knowledge Network
• Governance
• Use
Success Stories
• Bi-Monthly Release
Recognition
• Semi Annual
Culture Measures • Empl Survey Q44 • Empl Survey Q11
Ent. Lesson Learned
• Project
• Lessons Implemented
Collaboration
Productivity Network
• ExCo Metrics
• Use
Finding ‘Stuff’
• Enterprise Search
• Content Analytics
Improve Access
To Expertise
Pe
rfo
rma
nc
e
Str
ate
gy
Preserve Key
Functional Knowledge
Leverage Knowledge &
Enhance Performance
Institutionalize the
BKN (Boeing Knowledge Network)
= Previous / current Plan finalized or on schedule / budget Preliminary plan or off plan; recovery plan in place Off plan; no recovery plan
= Def / Data In Work Uncertainty in out year projections
Underlined headings indicate results based metrics Others are activity based metrics
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Integrated KM Architecture
KM Std Deck.ppt | 15
inSite, BKN, widget EEX widget
BKN / registry, inSite
Mentoring Productivity
Content Analytics
LL
BKN Key Knowledge, “How Do I”
KM Gateway, BTJ, D-Docs BKN
Recognition
Policy Guidance
One Boeing Workplace
LCKT Video
Next Gen Search
Captivate
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Knowledge Sharing Recognition
16
Business benefit
Preserving knowledge
Certificate personally signed
John Tracy, Sr. VP of
Engineering, Operations,
and Technology
Rick Stephens, Sr. VP
HR and Administration
Coin
Eligible for annual cash
award
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Engaging Employees and their Expertise
Copyright © 2011 Boeing. All rights reserved.
Communities of Excellence
Span Boeing, and aligned to functions or businesses
Engages employees by leveraging and preserving their knowledge, and
developing them
Builds a bridge between functional leadership and employees
Boeing Designated Experts
Functionally endorsed
Engages employees in solving business problems
Connects them to leadership
Addresses Both Work and Leadership
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Community of Excellence
18
Customized Share Point 2010
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
communities
activity feeds
social networking
colleagues
solving problems
finding experts
content aggregation
social bookmarking
people directory
questions and answers
user groups tagging
user generated content
crowd driven solutions
simple content syndication
privacy
user profile
web standards
open culture recommended content / people
follow people
knowledge sharing
- built from the best of the web
authentication
authorization
Social Networking like
Facebook, Linkedin, etc.
enterprise mentoring
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
User Profile Visibility
User Defined Personal Profile remains configurable by users, including self designated Expert Areas
Designated Expertise (BDE) section of the profiles governed by Business Units / Functions, not self-selected.
BDE Profile Displayed in inSite as: Area of expertise
Authority/Approval
Description
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
inSite Find People: Basic Search
21
Contact
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Finding People by Expertise
22
Facets
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Next Generation Search
23
Contact Info
Contact Info
Contact Info
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
KM Gateway
BOEING PROPRIETARY Author, , Filename.ppt | 24
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Enterprise Lessons Learned
25
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Productivity Network
26
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Mentoring
27
Employee Driven, Embraced by Leadership
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Boeing Technical Journal: Sharing Knowledge and Celebrating Achievement
28
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Boeing Knowledge Network
29
KM related
products and
services
Expertise
Recognition
Mentoring
Engineering, Operations & Technology
Copyright © 2012 Boeing. All rights reserved.
| Knowledge Management
Summary
Improving access to the Boeing “Knowledge Portfolio”
Driving culture through a business value message
Facilitating alignment across the company by leveraging the growing enterprise pull for KM
Implementing recommendations and reporting progress as part of EO&T, BDS, and BCA operating rhythms
Staying focused on the strategic objective: Enhancing Business Success
KM Std Deck.ppt | 30