KNOWLEDGE MANAGEMENT

By:OsmanKritika

Mutahhir

Men soon the faults of others learnA few their virtues, too, find out;But is there one—I have a doubt— Who can his own defects discern?

- Sanskrit Proverb

Contents

Introduction:KM, KO, Innovations & Life cycle.

Understanding ‘knowledge’:Cognition & Expertise.

KM – Systems Life Cycle:KMSLC & Knowledge strategies.

Knowledge ‘Architecture’:Creation & Architecture.

Introduction

In the past decade there has been much discussion about the importance of knowledge & its management.

This all happened due to the various transitions from data processing age to information age to now knowledge age.

Knowledge workers are found in every organization as they form a part of backbone of the organization.

The use of technology along with knowledge helps us to reason through problems and reach successful solutions.

Knowledge and intellectual wealth represent the corporate as well as national wealth.

Competition is not linear and success depends entirely on the organization’s ability to adjust & respond to the business environment.

Knowledge Management

It deals with blending the company’s internal and external information & turning it into actions using a technological platform.

(source: Norman, Library Journal 1995)

Components of Knowledge Management:

Org. Processes

Tech’s People

Knowledge Organization

KO

Collect

Organize

Refine

Dissemi

nate

Maintain

Create

Tech

Competition

CultureLeader

Intelligence

KnowledgeManagement Process

KnowledgeManagementDrivers

Innovations

Existing Methods

External Environment

KnowledgeBase

Learning

New ideas

Insights

Organizational Benefits

New Products

New Markets

Smart Solutions

Valued Innovations

Better Services

Efficient Processes

Experienced Staff

Knowledge Life Cycle

KM goes through a series of steps, making up an ongoing life cycle.

The 4 Process Views of KM are: Capturing:• Data entry, Scanning, Interviewing, etc.

Organizing:• Cataloging, Indexing, Filtering, etc.

Refining:• Contextualizing, Mining, etc.

Transfer:• Sharing, Flow, etc.

KM Life Cycle

Personnel

IT

Culture

MDM

The KM Cycle

Understanding Knowledge:Cognition

It’s a ‘Progressive Process’.

The broader & richer way of understanding the data and info.

Knowledge

Arriving at a meaning of data

Info

Unorganized&UnprocessedFacts

Data

Wisdom-smarter-sharper-smooth-efficiency& many more…

Expertise

ConceptualKnowledge

AcademicPreparation

PracticalKnowledge

Experience

Training

Expertise

Self-Confidence

ProvidesMentorshipI offer my expertise and experience for hire

in order to help a group of people reach the summit. - Anonymous

KMSLC

Evaluate Existing

Infrastructure

Form KM Team

Knowledge Capture

Design KM Blueprint

Verification & Validation

Implementation Manage Changes

Reward Structures

Post Evaluation

Knowledge Strategies

Competitive Threats

Products, Markets & Customers

Competitive Advantages

Reliability & Quality of IT

Sources

Impacts

Impacts

Enables

EnablesImpacts

Drives

BusinessEnvironment

StrategicPlanning

KMTechnology

KMStrategy

Knowledge Architecture:Creation:

On the Job

Output

Compared to Action

KnowledgeGain

Captured & Codified

Next Job Usage

Initial

Input

Transferability

Architecture

Identifying Knowledge

Centers

Knowledge Center

Creation

Activating Knowledge

Content

Implications & Myths

Implications: Decide whether to build, outsource or buy the software. Understand the components of KM architecture. Focus on optimization for scalability, performance and

flexibility of the KMS. Myths:

KM is a Fad. KM & Data Warehousing is same. KM is a new concept. KM is just a technology. KM = Reengineering. KM works only within the organization. It is ‘no-brainer’ to share what you know.

Conclusion

Knowledge

Technology

Smarter way of

Working

Thank you!!!

Not everything that can be counted counts, and not everything that counts can be counted.

-Albert Einstein