Knowledge is our most important engine of production – Alfred Marshal

Knowledge is the key resource of the 21st century

Problem today is not how to find information but how to handle it!

Forethought

OutlineConcept of Knowledge

Management (KM)

Forces Driving KM

KM Systems

Impact of KM

KM Tools and Use of ICT in KM

What comes in your mind while talking about Knowledge Management? Please create a PICTURE/DIAGRAM within 5 minutes that shows your understanding on ‘Knowledge Management’. Each individual will get 1 minute for drawingSucceeding individuals should build on the

concept already drawnExecutives are requested NOT TO

communicate while drawingShare learning in plenary

4

Picture Exercise

KnowledgeTacit Explicit

Subjective, cognitive, experiential learning

Highly personalized

Difficult to formalize

Sticky knowledge

Objective, rational, technical

Policies, goals, strategies, papers, reports

Codified

Leaky knowledge

Knowledge ContinuumData = collection of facts,

measurements, statistics

Information = organized data

Knowledge = contextual, relevant, actionable information

Knowledge ManagementProcess to help organization identify,

select, organize, disseminate, transfer information

Systematic and active management of ideas, information, and knowledge residing within organization’s employees

Leverage value of intellectual capital through reuse

Reflect from the CaseWatch the video

Note key points in your notebook that relates the:

Driving forces for KM

KM processes/systems

Results of KM in the given context

Share in plenary

Driving Forces for KMIncreasing Domain

Complexity

Accelerating Market Volatility

Intensified Speed of Responsiveness

Diminishing Individual Experiences

The KM Systems

Impact of KM

Products

Process

People

Organizational Performance

• Employee Learning• Employee Adaptability • Job Satisfaction

• Process Effectiveness• Process Efficiency• Process Innovation

• Value added products• Knowledge based products

• Return on Investment• Economies of Scale and Scope• Sustainable competitive advantage

KM TechniquesBrainstorming Story TellingKnowledge MappingCommunities of Practice (CoP)After Action Review (AAR)Exit InterviewKnowledge FairYellow PagesLesson Learned and Best Practices

KM Tools and ICTInfrastructure: groupware,

intranets, document management, KM suites

Thinking: concept mapping, creativity tools, AI

Gathering, discovering: search engines, data mining, intelligent agents

KM Tools and ICTOrganizing, storing: data

warehousing, OLAP, metadata, XML

Knowledge worker support: case based reasoning, decision support, workflow, community support, simulation

Application specific: CRM, expertise profiling, competitive intelligence

KM Systems in practice1. Enterprise-wide knowledge management systems

General-purpose firm-wide efforts to collect, store, distribute, and apply digital content and knowledge

2. Knowledge work systems (KWS)Specialized systems built for engineers, scientists, other

knowledge workers charged with discovering and creating new knowledge

3. Intelligent techniques Diverse group of techniques such as data mining used for

various goals: discovering knowledge, distilling knowledge, discovering optimal solutions

Content Management

Network Managementa database of firm

experts, as well as accepted solutions to known problems

facilitates the communication between employees looking for knowledge and experts who have that knowledge.

KM Work System

Case based reasoning• Represents

knowledge as a database of past cases and their solutions.

Learning organization & KMPeople continually expand their capacity to

create the results they truly desire

New and expansive patterns of thinking are nurtured

Collective aspiration is set free

People are continually learning how to learn together

KM is the foundation of learning organization

Barriers to KM Implementation

To Sum UpKnowledge controls access to opportunity and

advancementKM is creation, sharing and utilization of

Knowledge systematically An integral part of every knowledge worker’s

daily responsibilitiesVarious tools can be used for managing

knowledge assetsUse of ICT is important for KM implementation

Basanta Raj SigdelBasanta Raj SigdelNASCTel. 5522160 Ext. 275Cell: 9841310840Email: brsigdel@nasc.org.np