Knowledgeiden+fica+onmethodsandtheEUICTBoKproposedKnowledgeUnittemplate

CoSiebes–Teammember,CapGeminiWandaSaabeel–Teammember,Promanad

KnowledgestructureinEUICTBoK

Q1:Whatknowledgecanbeconsidered“COMMON”?Q2:Whatknowledgecanbeconsidered“BASE”?

Commonandbaseknowledge

A1:COMMONknowledgeissharedbyallICTprofessionals:“WhatknowledgemustIhavetocallmyselfagenuineITProfessional?”A2:BASEKnowledgeisbasicknowledgeforICTspecialistareas“WhatknowledgemustIhavetocallmyselfastarAngICTspecialist?”

Commonknowledge

WhatknowledgeshouldeveryICTprofessionalhave?

•  Broadlyaccepted•  General,introductorylevel•  EQFlevel4,5•  AuthoritaMvesource

CommonKnowledge:sources

EuropeanICTcerMficaMonswithabroad,fundamentalfocus:

•  EUCIPcerMficaMon(incl.AICAextension)•  DutchEXINAMBIe-CF™•  BriMshBCS

+AmericanIEEE/ACMundergraduatecurricula

CommonKnowledge:analysis

EUCIP/AICA Ambie-CF BCS ACM/IEEE

e-CFplusFundamentalscertificate;ITplanningarea

EXINAMBIe-CF™,Businessprocesses,Preparationguide,2019

BCSHigherEducationQualifications;CertificateinIT,InformationSystemsSyllabus,Version3.1,2019

CurriculumGuidelinesforUndergraduateDegreeProgramsinInformationSystems,2010

e-CFplusFundamentalscertificate;Areaofsoftwaredesignanddevelopment

EXINAMBIe-CF™,Applications,Preparationguide,2018

BCSHigherEducationQualifications;CertificateinIT,SoftwareDevelopmentSyllabus,Version3.1,2019

CurriculumGuidelinesforUndergraduateDegreeProgramsinSoftwareEngineering,2014

e-CFplusFundamentalscertificate;Areaofarchitecture,networksandsecurity

EXINAMBIe-CF™,Infrastructure,Preparationguide,2019

BCSHigherEducationQualifications;Level4CertificateinIT,ComputerandNetworkTechnologySyllabus,Version4.0,2016

InformationTechnologyCurricula2017;CurriculumGuidelinesforBaccalaureateDegreeProgramsinInformationTechnology,2017

CommonKnowledge:analysis

KnowledgeUnits:matching(common&base)Dimension 15 e-CF areas

Dimension 241 e-Competences identified

Dimension 3 5 e-Competence proficiency levels

e-1 e-2 e-3 e-4 e-5

A. PLAN A.1. Information Systems and Business Strategy Alignment

A.2. Service Level Management

A.3. Business Plan Development

A.4. Product / Service Planning

A.5. Architecture Design

A.6. Application Design

A.7. Technology Trend Monitoring

A.8. Sustainability Management

A.9. Innovating

A.10. User Experience

B. BUILD B.1. Application Development

B.2. Component Integration

B.3. Testing

B.4. Solution Deployment

B.5. Documentation Production

B.6. ICT Systems Engineering

C. RUN C.1. User Support

C.2. Change Support

C.3. Service Delivery

C.4. Problem Management

C.5. Systems Management

D. ENABLE D.1. Information Security Strategy Development

D.2. ICT Quality Strategy Development

D.3. Education and Training Provision

D.4. Purchasing

D.5. Sales Development

D.6. Digital Marketing

D.7. Data Science and Analytics

D.8. Contract Management

D.9. Personnel Development

D.10. Information and Knowledge Management

D.11. Needs Identification

E. MANAGE E.1. Forecast Development

E.2. Project and Portfolio Management

E.3. Risk Management

E.4. Relationship Management

E.5. Process Improvement

E.6. ICT Quality Management

E.7. Business Change Management

E.8. Information Security Management

E.9. Information Systems Governance

KnowledgeUnits:analysisresult

Accessibility[T1] ICTandglobalisation Knowledgemanagement Security[T5]Businessanalytics ICTgovernance Leadership ServicedeliveryandsupportBusinessIntelligence ICTlegalissues[T3] Networkservices SoftwaredesignBusinessprocesses ICTprojectmanagement Networks SoftwarequalityCommunicationandcollaboration ICTqualitymanagement Operatingsystems SourcingComputingcomponents ICTresourcesacquirement Principlesoforganisations Sustainability[T6]ConceptofITInfrastructure ICTriskmanagement Privacy[T4] SystemadministrationDatamanagement ICTstrategy Programminglanguages SystemimplementationDatacommunication Informationanalysis Programmingprinciples TestingDevelopmentmethodsandtechniquesInformationmanagement Querylanguage Usability[T7]Documentation Informationplanning RequirementsanalysisandspecificationsUserinterfaceEnterprisearchitecture Informationsystemsdevelopment RoleofICTinorganisations ValuingICTEthics[T2] Informationsystemselements RoleofICTinsociety Webdesign

UNITNAME

Unitdescription

Tagsforviews

Competencearea(s)-5A.PLAN-E.MANAGEAnunitcanberelatedtooneormoreofthefivee-competenceareas:A.PLANB.BUILDC.RUND.ENABLEE.MANAGE

KnowledgeDomain(s)-5+7+1Aunitcanberelatedtooneormoreknowledgedomains:1.ARCHITECTURE2.NETWORKS3.SOFTWARE4.DATA5.BUSINESSPROCESSESTK.TRANSVERSALASPECTSBK.BEHAVIOURALKNOWLEDGE

Competence(s)41(frome-CF)Thecompetencesthisunitisessentialto(onbasicandspecialisedlevel )(1to4or5competencesmax.)

ICTroleprofile(s)30(fromEUprofiles)TheICTroleprofilesthisunitisrelevanttoonbaselevel(andspecialisedlevel).– (1to4or5profilesmax.)

Example

Example

Example

BaseKnowledge

The knowledge in general terms that is base knowledge for the aforementionedICT role profiles. Provide the essential elements of the base knowledge for theICT role profiles in the tags of this knowledge unit and an indication of the levelofdetailofthisknowledge.

One or more short examples of what somebody shouldknow on this level. These are more specific (e.g. specifictrendsorprogramminglanguages

SpecialisedKnowledge

Specialised knowledge is not a part of this BoK, but to show the connection tospecialisedknowledgeitcanbementionedhere.

A link can be used to refer to an authorative source ofknowledge, for example a specialised BoK or a standard.This is still an example because there are potential morespecialisedsourcesthatdescribethisknowledgeunit.

CommonKnowledge

The knowledge in general terms that every ICT professional should have aboutthis knowledge unit. Provide the essential elements every ICT professionalshouldknowandanindicationofthelevelofdetailofthisknowledge.

One or more short examples of what somebody shouldknow on this level. These are more specific (e.g. specifictrendsorprogramminglanguages)

Clearuniquenametoidentifytheknowledgeunit

A general description of the knowledge unit formulated in terms that can standthe test of time as best as possible (so no reference to specific terms like specifictrends or specific programming languages). Also formulated in a way that thelevelofdetailisstillopen(tobedefinedintheleveldescriptions).

Example Knowledge Unit: ICT Quality Management

UNITNAME

Unitdescription

Tagsforviews

Competencearea(s)-5D.ENABLEE.MANAGE

KnowledgeDomain(s)-5+7+15.BUSINESSPROCESSES

Competence(s)41(frome-CF)D.2.ICTQualityStrategyDevelopmentE.6.ICTQualityManagement

ICTroleprofile(s)30(fromEUprofiles)10.ICTOPERATIONSMANAGER15.PROJECTMANAGER16.QUALITYASSURANCEMANAGER18.SERVICEMANAGER28.DATASPECIALIST

Example

Example

Example

SpecialisedKnowledge

ICT Quality Management is a specialism with specialised knowledge that isdescribedin specialisedBoKs,frameworks,andstandards .

-QualityAuditor(CQA)-QualityEngineer(CQE)-ISO9001leadauditor-SixSigmaBlackBelt

ICTQualityManagement

ICT Quality management is the knowledge field of understanding howcustomers feel and making software products and services that they will love,and,asaconsequence,value.

CommonKnowledge

BasicprinciplesofITQualityManagement:•Quality Performance Indicators (Quality Assurance Manager role, taskServiceManagerrole)•Quality Assurance (task Project Manager role, Quality Assurance Managerrole,taskDataSpecialistrole)•QualityPolicy•QualityPlan

Quality Performance Indicator shows the evaluation of thesuccess of an organization or average solved incidents in aserviceorganisation

BaseKnowledge

Organization'squalitymanagementsystem:•QualityAudit (taskQualityAssuranceManagerrole)•Quality Approach (D.2. ICT Quality Strategy Development: K3, (E.6. ICTQualityManagement:K1)

Quality Audit shows how the organisation meet legalrequirements.

12

-  Restructure organisation (base for selection assessments) -  Fit knowledge of connecting roles (outsourcing) -  Necessary knowledge when introducing new way of working (Agile, remote

teams) -  Recognise which knowledge is necessary when introducing new products /

services -  Setting up new Job matrix -  Put together teams (multidisciplinary teams) -  Enrich job matrix with knowledge -  Motivating employees by recognising knowledge -  Base for career paths

-  Development and maintenance training courses -  Development Curricula -  Base for development assessments

Continuous organisational improvement

Learning & development

Support organisational change

Use of ICT Body of knowledge together with e-Competence Framework/Professional Profiles

Example Use of Body of Knowledge Development and maintenance training course Define & Refine Use Cases

WhatyoucanlearnA.6.Applica+onDesign B.6.SystemsEngineering D.11.NeedsIden+fica+on

KnowledgeItemsK1requirementsmodellingandneedanalysistechniquesK4userinterfacedesignprinciplesSkillsS2collect,formaliseandvalidatefuncMonalandno-funcMonalrequirementsS6designfuncMonalspecificaMonstarMngfromdefinedrequirementsS8establishsystemaMcandfrequentcommunicaMonwithcustomers,usersandstakeholders

KnowledgeItemsK3funcMonal&technicaldesigningK8prototypingSkillsS1explainandcommunicatethedesign/developmenttothecustomerS4designanddevelophardwarearchitecture,userinterfaces,businesssoawarecomponentsandembeddedsoawarecomponentsS6usedatamodels

KnowledgeItemsK4customerneedanalysistechniquesK5communicaMontechniquesK6“Storytelling”techniquesSkillsS1analyseandformalisebusinessprocessesS2analysecustomerrequirements

Knowledgeelements:•  RequirementsModelling•  NeedAnalysisTechniques•  UserInterfaceDesignPrinciples•  FuncMonal/non-funcMonalRequirements•  FuncMonalSpecificaMons•  Prototyping•  SoawareComponents•  DataModel•  CommunicaMng•  Analysing