Knowledge Exchange, Social Media + SMS: Transforming Communities of Practice
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Knowledge Exchange, Social Media + SMS: Transforming Communities of Practice Sean Cranbury Director, Communications & Social Media Monkeytree Creative t: @seancranbury | @monkeycreates | @cihc_ca [email protected]
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This presentation delivered at Conestoga College on March 10th 20120 for the NaHSSA Conference by Sean Cranbury on behalf of the Canadian Interprofessional Health Collaborative..
Transcript of Knowledge Exchange, Social Media + SMS: Transforming Communities of Practice
Knowledge Exchange, Social Media + SMS:Transforming Communities of Practice
Sean CranburyDirector, Communications & Social Media
Monkeytree Creativet: @seancranbury | @monkeycreates | @cihc_ca
Generating Discussion and Context
We are here to:• A) discuss the challenges of entering the practice
community as a digital native.• B) start thinking about strategies for developing
‘communities of practice’ to address transitional issues.• C) develop strategies for knowledge exchange.• D) contextualize our ideas with a focus on patient care.• E) think about the role that social media plays in all of
the above.
Knowledge Exchange
A definition:
Knowledge Exchange is collaborative problem-solving between different groups with shared goals and interests.
Communities of Practice
A Definition:
Communities of Practice are groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly.
3 Elements of a Community of Practice
i) Shared domain of interest
ii) Members engage in joint activities, discussions, help each other, share info.
iii) Are practitioners: develop experience, stories, tools, ways of addressing recurring problems, practical insight.
Traditional Communications Tools
• Email• Telephone Landline• Fax machine• Postal Service• Voice Mail• Etc…
These exchanges are often 1 to 1 and can require significant time between responses.
Social Media Channels
SMS Text MessagingShort Message Service:
A text messaging service component of phone, web or mobile communication systems.
The most widely-used data application in the world.
What is the Patient Doing?
Some Examples of Communities of Practice
Documented Process Improvement
Knowledge Exchange
+ IRL conversations+ Traditional technology+ Social Media + SMS
Communities of Practice
Inclusive & collaborative
Important Books
Knowledge Exchange, Social Media + SMS:Transforming Communities of Practice
Sean CranburyDirector, Communications & Social Media
Monkeytree Creativet: @seancranbury | @monkeycreates | @cihc_ca
