The Role of Personality and Emotions in Employee Resistance to Change
Knowing Me Knowing You - Understanding the 6 Employee Personality Types
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Knowing Me, Knowing You Understanding the Six Employee Personalities Melissa Moore
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Transcript of Knowing Me Knowing You - Understanding the 6 Employee Personality Types
Knowing Me, Knowing You
Understanding the Six Employee Personalities
Melissa Moore
#call2loyalty
“If you want them to listen,
talk their language.”
- Taibi Kahler, Ph.D.
#call2loyalty
Each with its own
• Unique Language Patterns and Communication Preferences
• Psychological Needs
• Worldviews and Superpowers
Six Personality Styles
#call2loyalty
Logical, responsible, organized.
Connect with them by showing your focus, intelligence, and readiness.
Influence them by giving facts and logic.
“That makes sense…”
“I think…”
“That’s a good plan…”
“First… second… third…”
The Organizer
#call2loyalty
Warm, sensitive, caring.
Connect with them by showing empathy and personal attention.
Influence them a with personal connection.
“In my heart of hearts…”
“I feel…”
“I’m sorry…”
“You’re been wonderful…”
The Connector
#call2loyalty
In a Meeting
“This doesn’t make
sense...”“This doesn’t feel
right...”
“The plan is...”“What do you want to
do?”
“The next step is…”“Does everyone
agree?”
“Can you repeat that? I think I may
have misunderstood when you
described the build-out plan for the 4th
quarter’s team objective and how that
aligns…”
“I’m sorry if I missed
something, I just want to
make sure I understand…”
#call2loyalty
Dedicated, observant, conscientious.
Connect with them by showing your professionalism and your dedication.
Influence them with the quality and integrity of the product and organization
“In my opinion…”
“I believe…”
“The truth is…”
“You people should…”
The Advisor
#call2loyalty
Creative, playful, spontaneous.
Connect with them by showing you have a playful side.
Influence them with the cool factor and ease
“Cool!”
“Awesome!”
“This is the worst day ever…”
“This is the greatest day ever…”
The Original
#call2loyalty
A Typical Organization
Connector Organizer Advisor Original Dreamer Doer
Reps 38% 21% 29% 7% 2% 3%
Supervisor 38% 18% 36% 6% >1% >1%
Trainers 51% 8% 33% 8% 0% 0%
Managers 38% 10% 44% 7% 0% 1%
Executives 20% 50% 30% 10% 0% 0%
#call2loyalty
#call2loyalty
#call2loyalty
Six Personalities,
7.4 Billion People
• “If you want someone to listen, speak their language.”
1. Listen. To them.
2. It’s not in what they say but how
they say it
3. Follow the Platinum Rule
How to get it right?
