Knowing how we are doing - Ed Seward
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Transcript of Knowing how we are doing - Ed Seward
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Ed Seward
Clinical Lead for Endoscopy, Barts Health
National Clinical Lead, NHS IQ
Knowing How We Are Doing
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3 room endoscopy unit
8 GI consultants, 4 CR surgeons, 1 UGI surgeon
2 endoscopy CNSs
BCS accredited
pH/M and video capsule endoscopy
ERCPs performed in interventional suite
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Colonoscopy: Caecal & TI intubation
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What to include and why
•Must be relevant
•Needs to be honest
•Must impact positively on some aspect of service
•Good to give a nod to management aspirations
And How?
•Pictures
•Punchy
•Pretty
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Choosing what you measure and display
•Top 3 whinges (start/ finish times, glitches, scoping in-
patients…)
•Audit/ abstract requirements (Blatchford scoring,
unsedated colonoscopy, discharge times)
•Whatever you find interesting and relevant as a unit – use
the huddle
•Try to include everyone
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Choosing what you measure and display
•Simple
•Measureable
•Aspirational
•Realistic
•Time bound
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3 second rule
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Be prepared for some stick
Be prepared to have to defend the data (so
ensure quality from the beginning)
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Where to put up your board
How many boards (e.g staff/public/ training…)
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Less Obvious Benefits for the Unit
•Staff morale rockets
•Grass roots ideas and decision making
•Calm atmosphere
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Communicating Outside the Unit
•You will be flavour of the month with management, patient
groups
•Beacon site within trust
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To Summarise
•Keep it simple
•Keep it relevant
•Keep it fresh