Knorr Final

Marketing Plan of Knorr PastaMarketing Management Course

April 08, 2010

Prepared By,

Muhammad Tahir khan (2908)

Syed Hassan Raza Taqvi

Syed Mukarram Hussian

Badar Jiwani

Submitted to,

Sir Sanatullah

Marketing Management Report on Knorr Pasta

Table of Contents.............................................................................................................................................1Introducing Knorr Pasta.............................................................................1

Term Paper on the Launch Strategy of Knorr Pasta...................................................1Table of Contents......................................................................................2Background...............................................................................................4

About Knorr...............................................................................................................4Passion for Flavor ...............................................................................................................................4 Key Facts ..............................................................................................................................................4

Product Concept & Proposition...................................................................6About Pasta...............................................................................................................6The Instant Pasta Concept........................................................................................6

Target Market Analysis..............................................................................7Target Segment Identification (Ideal Consumer Profiling).........................................7

Demographics ......................................................................................................................................7 Psychographics ....................................................................................................................................7 Consumer/Buyer Behavior .................................................................................................................7

Market Potential........................................................................................................8Symbols ................................................................................................................................................8

Calculating N .................................................................................................................................................8 Determining Q ....................................................................................................9

Determining P ......................................................................................................................................9 Competitive Positioning...........................................................................10

Brand Values...........................................................................................................10Positioning Statement.............................................................................................10

SWOT Analysis.........................................................................................11BCG Matrix..............................................................................................12Financial Forecasts..................................................................................13

During Test Marketing Period..................................................................................13Test Market Details ..........................................................................................................................13 Socio Economic Classification .........................................................................................................13 Test Market Potential .......................................................................................................................13 Assumpt i ons ......................................................................................................................................13 Pr i ce ....................................................................................................................................................13

Post Test Marketing ....................................................................................14 Revenue and Operating Profit Projections..................................................................................15Basic Parameters ........................................................................................................................................15

Forecasted Sales (Units) .....................................................................................15Forecasted Sales (Rs.) .....................................................................................................................15 Forecasted Operating Profit ............................................................................................................15

Pricing Strategy.......................................................................................16Distribution & Sales Strategy...................................................................16Background: Knorr’s Brand Strategy Today...............................................18Communication Campaign........................................................................19

Campaign Objectives...................................................................................................19Communication Message .............................................................................19

Advertising Strategy................................................................................20Electronic Media .........................................................................................20

Press Media.............................................................................................................20Out of Home (OOH) Media.......................................................................................20

of 27Marketing Plan on Knorr Pasta

Activation Strategy..................................................................................21 Out of Home (OOH) Activation .....................................................................21

School / College / University Activation..............................................................................21Mall Activation....................................................................................................................22“Planet Knorr” - Point of Purchase (POP) Activation...........................................................22

Leisure Activation...................................................................................................23Surprise Pasta @ Cineplex.................................................................................................23Canteen/Cafeteria Branding...............................................................................................23Branded Mobile Vans..........................................................................................................23

Sales Promotions.....................................................................................24Consumer Promotion..............................................................................................24

Instant Pasta Recipe Contest..............................................................................................24Trade Promotion.....................................................................................................24

Marketing (Communication) Budget..........................................................25

Marketing Plan on Knorr Pasta

BackgroundThis report forms the launch plan for Knorr Instant Pasta in the Pakistani urban market.

The launch plan has been constructed as an academic project for the course titled “Principles of Marketing.” The plan contains our views on the overall product concept and proposition, the product’s target market, positioning, communication, distribution, pricing, and a broad based business model that outlines projected financials subsequent to the launch of the said product.

About KnorrKnorr believes in the power of the cooking woman. Cooking is more than just transforming raw ingredients into a dish. It is the creation of flavor into food, which sparks delight into everyday meals. With the power of cooking in their hands, women create relationships and strengthen bonds. This conviction lies at the heart of Knorr's success - it is Unilever's no. 1 brand.

Passion for FlavorA passion for good food goes right back to Knorr's earliest days. The business was formed in 1838, when founder Carl Heinrich Knorr pioneered experiments in drying seasonings and vegetables to preserve their flavour and nutritional value. Since then Knorr has become an international brand offering a wide range of bouillons, soups, seasonings, and other cooking aids that is every cooking woman’s kitchen partner.

Soup is at the heart of good food and good nutrition - and the heart of Knorr. Soup naturally enjoys a healthy nutritional profile, can help consumers increase their daily consumption of vegetables and will help them look good, feel good and keep fit.

It is well known, for instance, that people who eat more soup tend to have:

A lower Body Mass Index

Lower fat intake

Lower energy intake per day

Better cholesterol values

Better nutritionally balanced breakfasts, lunches and dinners

Soup is a nourishing dish offering an almost primitive comfort. That is why Knorr will continue to create delicious soups, based on its long experience of producing soups of all kinds and flavors.

Key Facts

Knorr is a trusted and popular brand, recognized and appreciated all around the world:

It's Unilever's no. 1 brand, with annual sales of more than €3 billion.

Knorr products are currently sold in more than 80 countries and it is growing fast beyond its European heartland, particularly in Latin America, Africa, the Middle East and Asia.

Marketing Plan on Knorr Pasta.

Product Concept & Proposition

About PastaA 1/2 cup serving of cooked pasta (spaghetti) contains a mere 99 calories, less than half a gram of fat, and less than 5 milligrams of sodium.1

Pasta is high in complex carbohydrates, which helps give us energy. Instead of a quick burst of energy, complex carbohydrates provide a "time release" of energy. Athletes who take advantage of "carbo-loading" eat complex carbohydrates to save up the energy in their body. The carbohydrates become glucose stored in the muscles. The glucose energy is then released when needed during long, tiring exercise, like long-distance running or biking.

Pasta comes in many different shapes and sizes. There are simple string-shaped pasta like spaghetti and vermicelli, ribbon-shaped ones like fettuccine and linguine, short tubes like elbow macaroni and penne, decorative fancy shapes like farfalle and rotelle, large sheets like lasagna, and hollow pasta stuffed with filling, like ravioli, manicotti, and tortellini.

The Instant Pasta Concept

Today's consumer has redefined traditional eating. This "on-the-go" generation has created a demand for nutritional pasta that is quick to prepare and portable.

In recent years, research indicates that young urban Pakistanis have continued to find lesser and lesser time to actually “cook” the food they eat, while its demand for tasty and healthy food that can be conveniently prepared at home continues to grow.

Therefore, we would like to introduce the concept of “Instant Pasta” in order to capitalize on this market dynamic. The concept can be described as follows:

[Knorr] Instant Pasta is an alternative and faster way to make great tasting pasta in half the time taken to make it using traditional recipes.

[Knorr] Instant Pasta comes in a variety of flavors, shapes and packaging. It

is very simple to make and the preparation time is very low.


Target Market Analysis

Target Segment Identification (Ideal Consumer

Profiling)

After careful analysis of the market as well as consultation with the Knorr brand team, we have identified the following market segment to be targeted as ideal consumers for Knorr Pasta:

DemographicsBuyer Consumer

Density Urban [Same]

Age 30 – 35 8 – 15

Gender Female Male/Female

Family Size 4+

Lifecycle Stage Married with children Kids/Early Teens

Minimum HouseholdIncome

Rs.25,000/- N/A

Graduate Primary/Secondary School

Occupation Housewife/WorkingWoman

Students

PsychographicsBuyer Consumer

Social Class SEC A1, A2 or B

(Middle, Upper Middle,Lower Upper and UpperUpper Classes)

[Same]

Lifestyle Believers Achievers

Personality Ambitious, trendy Extrovert, confident

Consumer/Buyer Behavior

Buyer Consumer

Occasion Mostly commonly bought during daily/weekly groceries by the house wife or the chief wage earner.

School lunch break, evening/general snacks, school night dinner (especially when the main course is not liked), alternative to lunch.


Benefits Sought Good health and great tastein the food that can beprepared quickly andconveniently which her

Great tasting alternative toalready available/unavailableFood in the house.

children would readily eat andthus facilitate her in raisingthem to the best of herabilities.

Status Regular Instant NoodlesBuyer

Regular Instant NoodlesConsumer

Average UsageRate(s)

6 packs a week 3 packs a week

Loyalty Medium Strong

Attitude Low Involvement, Positive,Habitual

Habitual, Enthusiastic

Market Potential

Symbols

1. TMSD: Total Market Segment Demand.

2. N: Number of Buyers in the Market Segment.

3. Q: Quantity purchased by an Average Buyer per Week.

4. P: Price of an Average Unit.

Where,

TMSD = N X Q X P

Calculating N

� The total population of Pakistan is 160 million, according to unofficial estimates. 3

� The average household size is 5 in the target market segment identified above.2

� Hence, there are a maximum of 32 million households in Pakistan, (assuming that the average household size stays constant across various geographies in the country.)

� According to human development index (HDI) statistics provided by UN, 15% of Pakistani population is below the poverty line i.e. in absolute poverty.

� Hence, (100% - 15%) x 32 million yields 27.2 million households across Pakistan

� The urban and rural split in the country’s population is 35%:65%3

3 Source: Economic Survey of Pakistan, Chapter on Population


~ Hence, 35% x 27.2 million yields 9.52 million urban households or 9.52 million urban housewives

Determining QBased upon the buyer and consumer behavior mentioned above, the average units bought per week per buyer is 6.

Determining P

Knorr Pasta would be sold at the price at Rs.15/- per unit.

The total market segment demand per week i.e. market potential per week is as follows:

TSMD = N x Q x P

= 9.52 x 6 x 15

= Rs.856.8 million

Note: According to estimates received from Unilever, Knorr Noodles currently has 30% share of this potential market.


Competitive PositioningAt Knorr, we want people to enjoy good food, any day, any time. This is why we would like to functionally describe Knorr Instant Pasta as follows:

“Knorr Instant Pasta is a ready to make, healthy and tasty meal specifically developed for children and teenagers. It is quick and convenient to prepare and comes in a variety of flavors.”

Brand ValuesWe intend to communicate what Knorr Instant Pasta should mean to our profiled ideal buyers (i.e. housewives within the targeted market segment) and consumers. It is much more than merely an instant meal. It is a passport to world cuisine, adding new ideas and new twists to old favorites. The challenge is to make our products the healthy choice for consumers without compromising taste, convenience and affordability.

Knorr’s value statement is as follows:

“Great food is exhilarating. It elevates us out of the everyday. No matter what your background or cooking skills, we believe that everyone should be able to create an incredible meal without having to spend hours in the kitchen. That's why we've taken some of the world's greatest pastas and put them right in your home - inspired by different recipes that stimulate the senses.”

Knorr believes that good food matters. It adds untold pleasure to our lives. And everyday meals can be just as magical as special occasions.

Food is not just fuel, it really is the glue of life.

Positioning Statement

Based upon the above, Knorr Instant Pasta will be positioned in our target market as follows:

“A food solution that elevates you out of everyday life and provides you the exciting ability to create an incredibly tasty meal without any hassles and thus ensure your family’s good health while remaining within your budget.”


SWOT Analysis

Strengths Weaknesses

~ High Brand Awareness Levels (Recall) ~ Low Brand Salience Levels(Consumers are not really aware of

~ Association with quality, taste,innovation

the brand’s benefits, despitereasonably high recall)

~ Strong brand heritage.~ Limited Distribution

~ Expanding distribution network.~ Offering suitable for urban markets

~ Wider variety of taste offered to theconsumers.

only

~ Health consciousness on the rise inconsumers.

Opportunities Threats

~ (Net) disposable income has ~ Influx of other foreign brands in theincreased over the past few years, same category can give rise tothus increasing the consumers’ sterner competitionpurchasing power. ~ Frozen foods can curtail the sales.

~ Awareness of healthy, hygienic andconveniently packaged food is on therise.

~ Consumer exposure to foreignProducts has also increased.


Financial ForecastsDetailed financial forecasts are enclosed in the attached annexure. These forecast have been made based upon the information provided below

During Test Marketing Period

Test Market DetailsTest Market Karachi

Activity Duration 6 Months

Total Test Market Population 16,000,000

Average House Hold Size 5

Total House Holds 3,200,000

Socio Economic ClassificationSEC %age of Population

A 1 2%

A 2 3%

B 15%

C 20%

D 35%

E 25%

Test Market Potential~ Potential (Targeted) House Holds: 640,000

Assumptions

Trial Purchase Rate 20%

Repeat Purchase Rate 50%

Repeat Purchase Frequency Weekly

PricePrice per Package (PKR) 15.00


Post Test Marketing

Once the test marketing stage is over, the average monthly volume for Karachi will be taken as benchmark and the following volume split is expected across the country.

City Volume %age

Karachi 50%

Lahore30%

Islamabad

Fa isa la bad20%

Others


Revenue and Operating Profit

Projections Basic Parameters

Avg. Monthly Vol. (Units) 981,333

Annual Sales Increase 10%

Operating Profit 40%

Forecasted Sales (Units)

Period KarachiLahore &

IslamabadFaisalabad &

Others Total

Test Marketing 5,888,000 - -

2,355,2Year 1 Post Test Marketing 5,888,000 3,532,800 00 17,664,000



Forecasted Sales (Rs.)

Period KarachiLahore &

IslamabadFaisalabad &

Others Total

Test Marketing 70,656,000 - -

211,968,001Year 1 Post Test Marketing 70,656,000 42,393,600 28,262,400

Year 2 Post Test Marketing155,443,20

0 46,632,960 31,088,640 233,164,801

Year 3 Post Test Marketing170,987,52

0 51,296,256 34,197,504 256,481,281

Forecasted Operating ProfitPeriod Operating Profit (Rs.)

Year 1 84,787,200/-

Year 2 93,265,920/-

Year 3 102,592,512/-


Pricing StrategyKnorr Instant Pasta will be priced along the corporate policy of having sustainable and premium profit margins. The average operating margin for all Knorr products sold in Pakistan is 40%.

Knorr Instant Pasta will be sold in a single serving pack. Assuming that the Overall Cost of 1 Pack Sold is Rs.10/- we would price Knorr Instant Pasta at Rs.15/- + GST per pack.

Customers usually have a reference price in their mind for a particular product and therefore they might compare the price of knorr instant pasta with the price of knorr noodles. Therefore we have priced it for Rs.15 as in knorr instant pasta we have kept a pasta sauce rather than a powder which makes it different from the knorr noodles and also the cost production increases.

Distribution & Sales StrategyKnorr Instant Pasta will be distributed in the market using standard distribution mechanics for all existing Knorr products.

Distribution is carried out as follows:

1. The exclusive distributor for Knorr buys from Unilever and sells it to various whole sellers in the target market cities. Since these are high volume sales, per unit margins are relatively low.

2. These whole sellers then sell to retailers at a higher margin but lower volumes.

3. Retailers then sell to consumers.

Along with the abovementioned, the Sales Force for Knorr is structured to facilitate the entire process. The structure is as follows:

Position Role

Territory Sales Officer ~ Revenue Target Driven

~ Responsible for a location/area within the targetedcity

~ Liaison with retailers

~ Ensuring product placement, availability andmerchandizing at POP/POS

~ Liaison between the retailer and wholeseller/distributor

Area Sale Manager ~ Responsible for a cluster of territories

~ Managing various territories

~ Personnel Management

~ Conflict Management & Problem Resolution


Regional Sales Manager ~ Responsible for a collection of areas usuallycomprising of more than one city.

National Sales Manager ~ Responsible for the sales within the entire countryfor the brand.


Background: Knorr’s Brand Strategy Today Relatively efficient Use of ATL Media:

Electronic (min 45 sec TVC to break into the clutter)

Radio

Ads in selected magazines and

Occasionally in Newspaper

Merchandizing activities through:

Product placement at Eye Level

Strategically designed POS material with particular emphasis on in store branding material particularly buntings

Store Converter Activity:

Trial are generated by placing branded Kiosk at outside the selected superstores and shopping malls

Trade Activities:

Ensure that Competitive margins are offered to trade in order to retain their interest in the brand

Also to maintain maximum trade barriers for new rivals

Marketing Plan on knorr Pasta

Communication Campaign

Campaign Objectives

Create a strong brand association by means of an emotional theme in communication highlighting the important role the brand plays in terms of care and health of the family.

Own a unique position in consumers’ mind through elaborating the functionality of the product and try establishing the position as in the positioning statement.

Leverage on the brand’s heritage (“Its from Knorr – it’s healthy and gives you happiness because its Premium and unique”)

Use best practices and techniques for developing greater brand awareness, interest, and trial generation.

Maintain consistency in visual presentation to establish strong brand recognition.

Communication Message

See: Positioning Statement


Advertising StrategyAt the launch phase, emphasis should be placed on BTL marketing activities that will be supported by ATL at the follow-up stage.

Electronic Media� A slice of life TVC for 45 seconds will be developed to thematically portray the

positioning statement in a creative and engaging manner.

� Subsequently, shorter adaptations of the TVC will be developed.

� The TVC will also be adapted into a radio commercial.

� Radio will also be used to deliver branded content via content sponsorships

Press Media� The electronic media will be adapted visually

� The headline will come from the creative idea used for the TVC

� The body copy will be formed using the positioning statement and adapting it to the creative idea

� The Knorr tagline will be retained as is.

Out of Home (OOH) Media

� Billboards

� POP/POS Material


Activation Strategy

Out of Home (OOH) Activation

School / College / University Activation

Various leading educational institutions i.e. schools, colleges and universities in major cities will be activated for infusing product awareness as well as generating trial.

Product awareness will be given via a branded kiosk/stall placed inside the cafeteria/near the tuck shop. The kiosk attendant will be responsible to educate potential customers as well as generating interest and desire while inducing trial.

A non exhaustive list of educational institutions where the activation will be conducted is as follows:

Karachi ~ Karachi Grammar School

~ Beacon House School System

~ The City School

~ Foundation Public School

~ Aga Khan Higher Secondary School

~ DA Degree College

~ Baharia College

~ Institute of Business Management

~ Institute of Business Administration

~ FAST NU~ Baharia University

~ SZABIST

~ Iqra University

Lahore ~ Top 3 Secondary Schools

~ Aitchison College

~ Lahore University of Management Science (LUMS)

~ Lahore School of Economics (LSE)

~ National College of Arts (NCA)

Islamabad ~ Top 3 Secondary Schools

~ Top 3 Colleges

~Top 3 Universities


Mall ActivationThe activation of educational institutions will be replicated at various shopping malls across the city. Along with awareness and trial objectives, interest in the product’s offering will be enhanced through various competitions, games and prizes.

This activity will be conducted at the following venues:

Karachi ~ Park Towers

~ Forum

~ Millennium Mall

~ Dolmen Mall

Lahore ~ Pace

~ HKB

~ Fortress Stadium

~ M. M. Alam Road

Islamabad ~ Jinnah Market

“Planet Knorr” - Point of Purchase (POP) ActivationPOPs of super stores and super markets will be activated using Knorr.” The details are as follows:

A particular segment of the Super Store will be dedicated as would have:

an idea called “Planet

Planet Knorr, which

� A branded wall to give it a creatively distinct look from its surroundings

� A store converter – an educated and pleasant female promoter that will pitch to every (potential) consumer that ventures to that particular area. She will inform them about the product, induce tasting, and persuade for trial purchase by attractive introductory/ discount/special price offering.

� Electronic Screens in Super stores that run the TVC for Knorr Instant Pasta.

� Floor graphics/Direction stickers at super stores / supermarkets directing to planet Knorr for an attractive offerings.

� Attractive POP to be placed at strategic locations of all the major outlets. These would include lamas, shelf talkers and wobblers.

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Leisure Activation

Surprise Pasta @

Cineplex

Potential consumers visiting Universe Cineplex, Karachi will be tapped using the branded kiosk approach. However, the difference here is that there will be no sampling. However, Knorr Instant Pasta will be served in a pre-cooked form on a per serving basis.Furthermore, an unannounced lucky draw will be conducted at every show’s interval and the winners will receive a free serving of Knorr Instant Pasta.

Canteen/Cafeteria BrandingCafeterias/canteens and tuck shops of selected schools/colleges/universities will be activated via branding using the communication campaign’s visual adaptations. Furthermore, since Knorr Instant Pasta will be served at these venues at subsidized prices, it is likely to generate greater trial and repeat purchase.

Branded Mobile VansDuring the test market stage, branded Vans will be deployed in targeted areas near offices (e.g. II Chundrigar Road, Shahrah-e-Faisal, etc) during lunch hours, near parks (e.g. Nisar Shaheed Park, Hill Park, Sea view, Race Course Park etc) during peak hours, to serve Knorr Pasta at introductory prices.


Sales Promotions

Consumer Promotion

Instant Pasta Recipe Contest

Post launch, a press and radio driven consumer promotion will be designed to invite consumers to share their own innovations and customizations to Knorr Instant Pasta Recipes.

Consumers will be asked to share their recipe for a variation of Knorr Instant Pasta. The recipe will be sent along with 2 used packages of Knorr Instant Pasta and a copy of the consumer’s CNIC.

The first prize would be Rs.100,000/- along with recognition in the form of the recipe being printed on the packaging along with the customer’s photo (if they so desire).

Trade PromotionRetailers will be provided a lot of branding and merchandizing material including customized dispensers.

Also, tiered trade discounts will be given to retailers to increase their off take vis-à-vis Knorr Instant Pasta.

The trade terms will not simply be 2 N net 30. However, a special trade discount structure during the launch period will comprise of:

X N net Y

Where,

X Y

2% 30 days

3% 25 days

4% 20 days

Price ceiling:


Marketing (Communication) BudgetThe launch year marketing budget is as follows:

Knorr Instant PastaLaunch Budget - Marketin g Communications

105,984,0 Ceiling 00

Advertising

Television

Production Cost

Media

Subtotal

0

0

10,000,00

40,000,00

050,000,00

Radio

Production Cost

Media

Subtotal

0

0

200,00

2,000,00

02,200,00

Newspapers

Production Cost

Average Tariff

Media

Subtotal

0

0

0

15,00

350,00

7,000,00

07,365,00

Magazines

Production Cost

Average Tariff

Media

Subtotal

0

0

0

15,00

75,00

750,00

0840,00

Out of Home

Billboards

Merchandizing

Subtotal

0

0

20,000,00

10,000,00

030,000,00

sales promotiontrade promotion

14719995255146.58

588799.8

14464848.2

14131195.2Activation

school/college/university

for putting up a

4725028350

14175

61425mall activation

303750182250

50000536000

Retailers disc 2% Subtotal If

disc 4% Subtotal

salescost of cups and spoons amount given to each institution stallSubtotal

salescost of cups and spoons cost of putting up a stall Subtotal


Conclusion

This report outlines the marketing plan for Knorr. With existing demand for Knorr products presently met by minor competition in the form of independent Pasta, this report puts forward the viability of launching the Knorr range of products in various flavors. Taking into account the absence of any existing brands in the market this report presents growth potential and profitably in serving this untapped market.

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Knorr Final

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