KM: Where Has it Been and Where is it Going? - Nancy Dixon

© Common Knowledge Associates 2013

KM: Where Has it Been and Where is it Going?

SIKM

December 17 , 2013

Nancy M. Dixon, Common Knowledge Associateswww.commonknowledge.org

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3 Eras of KM

1995 2000 2008

Information Management – Leveraging Expicit Knowledge – Internet• Capturing documents • Best practice repositories• Lessons learned databasesEnhancing individual learning for increased employee capability

Experience Management – Leveraging Tacit Knowledge - www• Communities of practice • Expertise locators• Team/Project learning – before, during, and after• Conversational-based processesSupporting horizontal knowledge sharing for productivity improvement

Idea Management – Leveraging Analytic Knowledge – Web 2.0

• Using collective knowledge to:• address complex Issues• create new knowledge • grow innovation

• Enablers: Cognitive diversity, transparency and convening• Processes: Collective sensemaking and crowdsourcing • Opening vertical knowledge exchange for organizational learning


Complexity

Collection

Conversation

Connection

2013

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If each member of the

organization is fully trained -

their combined effort will lead to an effective

organization

Assumption About Knowledge Before 1990sKnowledge = Training

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A new way of thinking about Knowledge:

Peter Drucker

“Knowledge is an asset we need to manage”

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3 Eras of KM

1995 2000 2008



2013

Connect people to content

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Warehouse

input

output

Put knowledge where it will be available when and where ever it is

needed. 6


• Standardization of practices

• Reduction in the duplication of effort

• The perception that KM yields few results

• We’ve only been looking at explicit knowledge. What about the tacit knowledge in peoples’ heads?

• Knowledge is not a stable commodity, it changes rapidly

Leveraging Explicit Knowledge

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3 Eras of KM

1995 2000 2008



2013


Connect people to people

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Leveraging Experiential KnowledgeThe new way of thinking about

Knowledge:

Critical “know how” is embedded in the minds of those that do the work – those on the frontline

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Knowledge lives in teams and communities – it is social


You have to deal with tacit knowledge in a different way than explicit knowledge

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• Improvement in productivity 23-28% is possible

• Greater awareness of what other parts of the organization are doing – reduction in silos

• We have only been moving knowledge laterally

• We have only been dealing with existing knowledge. What about creating new knowledge?

• We have only been addressing “how to” knowledge. What about the difficult problems organizations are facing?

Leveraging Experiential Knowledge

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3 Eras of KM

1995 2000 2008




• Using collective knowledge to:• address complex Issues• create new knowledge • grow innovation• co-creation



Collection

Conversation

Connection

2013

Integrating Ideas

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• Leaders convene the conversations but do not control the content or outcome

• New knowledge/innovation is created through the intersection of ideas from different disciplines

• No single person, no matter how intelligent or highly placed, is smart enough to deal with the wicked/complex problems organizations now face

The new way of thinkingabout Knowledge

• Knowledge workers who are involved in doing the work have insight into how to construct a solution to the problems

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Collective Sensemaking

Collective Sensemaking is a conversational event where people intentionally come together for the purpose of using their varied perspectives and cognitive abilities to make sense of an issue or problem they are mutually facing.


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The power of the leader to address adaptive challenges does not lie in

inventing solutions, rather it lies in using leadership authority

to convene the conversations.Ron Heifetz

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3 Eras of KM

1995 2000 2008

• What is KM’s task

• How validity is determined

• How to move knowledge

• Where is knowledge located

• Whose knowledge is critical

• Source of Knowledge














2013

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Documents

Tacit Knowledge in the minds of people

Sensemaking capacity of unit

Experts and high level managers

Knowledge workers

Collective as a sensemaking body

Individuals

Teams and projects

Dissemination & search

Intersection between disciplinesConvene groups

Connect People

Scientific, authorized, vetted

Demonstrated through experience

Enough confidence to act on - then learn from the experience

Develop ways to make it easy to find

Develop ways to share it

Develop ways to create it

What else has changed?

3 Eras of KM

1995 2000 2008




• Using collective knowledge to:• address complex Issues• create new knowledge • grow innovation • co-creation



Complexity

Collection

Conversation

Connection

2013

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Nancy Dixon

Common Knowledge Associates

[email protected]

commonknowledge.orgnancydixonblog.com

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KM: Where Has it Been and Where is it Going? - Nancy Dixon

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Transcript of KM: Where Has it Been and Where is it Going? - Nancy Dixon