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KM Legal 2009 - Columbia University POLK...D o c k e t T & B H R S e r v i c e s C L E P o l i c i e...
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KM Legal – 2009 Anything SharePoint can do, search can do better Michael Mills Davis Polk & Wardwell Lisa Gianakos Reed Smith
Transcript of KM Legal 2009 - Columbia University POLK...D o c k e t T & B H R S e r v i c e s C L E P o l i c i e...
KM Legal – 2009
Anything SharePoint can do, search can do better
Michael MillsDavis Polk & Wardwell
Lisa GianakosReed Smith
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No Debate
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Find answers, and questions.
“Computers are useless.They can only give you answers.”
Picasso
What are we trying to do?
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We are all informavores now
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The Other Mooers’ Law
• Many people may not want information … Having information is painful and troublesome … you must first read it, you must then try to understand it, it may show that your work was wrong or needless.”
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Mooers’ Corollaries
• “An information retrieval system will tend notto be used whenever it is more painful and troublesome for a customer to have information than not to have it.”
• “Where an information retrieval system tends not to be used, a more capable information retrieval system may tend to be used even less.”
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Meandering in the berry patch
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Browsing & picking
The Design of Browsing & Berrypicking Techniques for the Online Search Interface, Marcia Bates (1989).
http://www.gseis.ucla.edu/faculty/bates/berrypicking.html
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Foraging – value of info vs. cost of finding
• Information Foraging in Information Access Environments , Peter Pirolli, Stuart Card. CHI 1995, p. 58.
• Information Foraging: Why Google Makes People Leave Your Site Faster, Jakob Nielsen. Alertbox, June 20, 2003.
• Information Foraging Theory, Peter Pirolli. Oxford University Press, 2007.
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Sniffing
Using Information Scent to Model User Information Needs & Actions, Ed Chi, et al. CHI 2001, p. 490.
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Search / Targets
Port
al / C
on
texts
Pro
cesses / W
ork
flow
News / RSS Sources
The 4 Information Engines
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Me MattersClientsPracticesOffices PeopleFirm TopicsProjects
DMS RMS KMS CRM E-Mail
Docket T&B HR Services
CLEPolicies,
etc.Wikis & Blogs SEC, etc. Library
Matter Info.
Search
Portal
RSS
Workflow
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DMS
Intranet
Matters
People
Court Papers & Docket
Wikis & Blogs
Contacts
Practice Libraries
E-Mail & Attachments
Library Catalog
Client Extranet
Firm Services
Search / Targets
RMS
CLE Courses & Materials
Public Site
Financial Reports
More ...
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Portal / Contexts
Me / Matters / Clients / Practices / Offices / People / Firm / Topics / Projects
DMS
Intranet
Matters
People
Court Papers & Docket
Wikis & Blogs
Contacts
Practice Libraries
E-Mail & Attachments
Library Catalog
Client Extranet
Firm Services
RMS
CLE Courses & Materials
Public Site
Financial Reports
More ...
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Deals & Cases
In The News
Internal News
Insolvency &
Restructuring Update
M&A Hot Topics
Client Newsflashes
Computer Support Info
Investment Management
Regulatory Update
Capital Markets
Roundoup
Corporate Regulatory
Report
New Matters
FIG News Scan
More internal sources ...
Law.com
WSJ Law Blog
FT.com
SCOTUSblog
News / RSS Sources
A thousand more
external sources ...
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New Matters
Matter Coding
Lawyer Reviews
Restricted List
Billing
CLE
Lawyer Biographies
Bar Admissions
Information Walls
Confidential Matters &
Directories
Staff Reviews
Expense Reports
Preservation Orders
Conflicts
Personnel Changes
Engagement Letters
Processes / Workflow
More ...
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• If you had neither search nor a portal which would you pick first?
Which comes first?
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What search and portal tools are available?
• Search
• Autonomy Idol / iManage Universal Search
• Microsoft SharePoint Search (with add-ons) & FAST
• Recommind Mindserver
• Portal
• Hyperwave
• IBM WebSphere
• Microsoft SharePoint
• OpenSocial, Liferay and other open source
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What are the complementary tools?
• RSS aggregators• Newsgator Enterprise Server
• SharePoint
• RSS Readers• Feed Demon
• Google Reader
• Internet Explorer & Firefox
• Outlook
• Blogs > RSS• WordPress
• Typepad
• Microblogging• Twitter
• Internal systems: Confluence, SocialText, etc.
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More complementary tools
• Workflow• SharePoint
• K2 Blackpearl and Blackpoint
• Metastorm
• Tagging
• iCyte
• Newsgator Social Sites
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How do search and portals fit together at Reed Smith?
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Search at Reed Smith
• ouRSpace = SharePoint content
• Digital File = Interwoven (FileSite 8.2) (includes West km content)
• Lawyer Experience = multiple sources
• Matters = financial warehouse (based on Elite)
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Lawyer Experience Search
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Search Results
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Documents Authored
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Matter Info
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Portal Integration at Reed Smith
• ouRSpace Integration:
• Data Magic
• Digital File (aka Interwoven)
• ProLaw
• Firm Directory
• EMS (Firm Calendaring and Conf Room Scheduler)
• Ozmosys (news RSS)
• Numerous .NET apps
• SharePoint content (most popular):
• Blogs
• News items
• Document libraries
• Links
• Videos
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Integrates with
DataMagic
Integrates
with
Interwoven
Integrates
with ProLaw
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Integration with
firm calendering
application
Integration with
Firm Directory
Integration
with
Interwoven
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How do search and portals fit together at Davis Polk?
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Search as a site on its own
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Search embedded in the intranet/portal
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Search embedded in the browser
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Navigate to context from search results
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Intranet content incorporated in search
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Intranet contexts extended to search
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Intranet content types visible in search
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Intranet content types and contexts visible in
search
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An intranet context — a topic
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Portal content reachable via search
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Portal content reached via search
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More portal content reached via search
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Portal content reachable via search
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A portal context—a practice group—
reachable via search
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A portal context—a service— reachable via
search
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?
What’s not working?
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Structured Data Presentation
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?
What’s on your wish list?
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Knowing what you know now, if you were going to start from scratch, would you do anything
differently?
And in conclusion …
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Michael Mills, Davis Polk
Lisa Gianakos, Reed Smith
Thank You
