Knowledge Management in the

Social Software Era: It’s Not Just

About People!

May 19, 2009

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About the Gilbane Group

Analyst and consulting firm focusedon content technologies and their

application to high-value business solutionsPractice Areas:

Web Content Management, XML Content Strategies, Content Globalization,

Digital Publishing, Enterprise Search, Collaboration and Enterprise Social Media

NewsShark

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The Swing in Approach to KM

1999Explicit

2009Tacit

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The State of Enterprise Social Software: 2005 Gilbane Research Findings

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The State of Enterprise Social Software: 2008 Gilbane Research Findings

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Current and Anticipated Tool Usageby Marketing Departments

© Gilbane Report on Collaboration and Social Media 2008

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Enterprise Social SoftwareAdoption Data

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Common Strategic and Tactical Issues in Deploying Enterprise Social Software

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Common Strategic and Tactical Issues in Deploying Enterprise Social Software

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Common Strategic and Tactical Issues in Deploying Enterprise Social Software

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Common Strategic and Tactical Issues in Deploying Enterprise Social Software

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The Big Problem

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Content and Human Knowledge Assets Converge in a Single User Interface

Enterprise Collaboration

and Social Software

Documentand Content Management

Knowledge Management

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