KIRKWOOD TRAINING & OUTREACH SERVICES Business Partners...

KIRKWOOD TRAINING & OUTREACH SERVICES

Business Partners Training Consortium2013–2014 TRA IN ING SCHEDULE

WHAT IS THE BUSINESS PARTNERS TRAINING CONSORTIUM?Business Partners has become a well-honored tradition since 1988 and we are pleased to present to you the 2013-2014 series. Kirkwood Training & Outreach Services (KTOS) collaborates with local companies to identify common training needs and to leverage funding for: • more educational opportunities • greater access to high-profile trainers • relevant topics at a reduced cost

HOW DO YOU BECOME A PARTNER?Invest in one “ticket” for a single session or a “season ticket” for the entire season (eight sessions + bonus) enabling your business to support the professional development of your staff. With a “season ticket,” a different employee can attend each session based on the relativity of a topic to the given staff person’s job responsibilities.

Training sessions begin September 2013 at two convenient locations:

Kirkwood Training & Outreach Services (KTOS) Center3375 Armar Dr.Marion, IA

The Kirkwood Center7725 Kirkwood Blvd. SWCedar Rapids, IA

For additional information or to register, please contact a KTOS program director at 319-398-5623 or visit www.kirkwood.edu/ktos.

1K irkwood Tra in ing & Outreach Ser v ices

TRAINING SCHEDULE

Delivering and Receiving Peer-to-Peer FeedbackFor today’s professional, effective peer communication is critical for job success. Knowing what to say, how to say it and when to say it are skills that can be practiced. Examine different scenarios and learn techniques to provide feedback, support and assistance with peers. Address difficult behavior, conflicting priorities and communication method pitfalls.

At the end of this session, you will be able to: • Describe steps to effective communication through the use of feedback. • Evaluate situations to utilize feedback methods with peers. • Plan your word choices even when confrontation or feedback is difficult. • Examine options for delivering and receiving feedback in a variety of situations. • Understand how to engage in conversations that strengthen relationships and build trust.

Tuesday, September 17, 2013, 8 a.m.-12 p.m. Facilitator: Celina Peerman | The Kirkwood Center, 7725 Kirkwood Blvd. SW, Cedar Rapids

Toolbox 101 for New Leaders: Understanding Key Roles, Responsibilities and ExpectationsFor many new leaders, the initial excitement of being offered their position is quickly followed by a sense of “What now?” when it comes to the seemingly overwhelming demands of being an organizational leader. This practical, meaty program is designed to help new leaders understand several of the key roles, responsibilities and expectations of leaders within an organization, and how to face each with skill and thoughtfulness.

At the end of this session, you will be able to: • Explore key roles and responsibilities of team leaders, based on well-respected research on creating a strong, productive work team. • Learn how to set clear expectations for your team. • Learn the importance of and the how to of giving consistent, timely and specific feedback to your team members (both positive and corrective). • Explore ways to build collaboration and motivation among members of your team. • Identify ways to ease the potentially difficult transition from peer to manager. • Identify 10 ways to earn respect among your team members and colleagues and the 20 common managerial behaviors that undercut people’s respect for them.

Wednesday, October 9, 2013, 1-5 p.m. Facilitator: Brenda Clark-Hamilton | Kirkwood Training & Outreach Services, 3375 Armar Dr., Marion

2 2013 –2014 Business Par tners Tra in ing Schedule

Sharpening Your Communication and Customer Service SkillsAre your communication skills in need of a quick brush-up? Have you ever received a message from a colleague and didn’t quite understand the point of the message or if you needed to respond? Do you ever wonder why your email communications are ignored? Do you know the correct use of the words compliment and complement? Do you ever wonder how your colleagues or customers end up frustrated or confused? Come learn the secrets of being a good communicator.

As a business professional, your communication skills affect everything from your productivity and credibility, to your career and bottom line. In today’s business environment, we use more rapid-fire communications than ever before. We spend hours each day checking and responding to messages. We only have one chance to make a first impression, and success may hinge upon your ability to communicate effectively. Even the very words you choose may be holding you back. It might be easy to identify a troubled colleague who needs help, but how much thought have you given to your own business communication skills? Have you identified which bad habits stand in your way of communicating effectively? What can you do about it?

In this session, you will learn: • How to write with a strong choice of voice. • How to write clearly and concisely. • How to maximize key email components. • The importance of communicating with greater audience awareness. • How to catch your own mistakes.

Students must bring three current email writing samples (maximum one page) for self-evaluation and workshop.

Thursday, November 21, 2013, 8 a.m.-12 p.m. Facilitator: Lauren Chalupsky-Cannon | The Kirkwood Center, 7725 Kirkwood Blvd. SW, Cedar Rapids

Goal Planning: Metrics of Ease Toward Business GrowthIn today’s workforce, growth is essential. Focus on the “flow zone”, and more specifically, what that is, how to listen to it, how to work from it, strategies towards achieving it and taking action on it.

This session will help you: • Achieve master performance by matching your vision with your goal. • Determine a path on how to approach the steps necessary to act on your vision with a set timeline in place. • Get into a champion’s mindset and recognize what it is going to take to do the things you say you’re going to do. • Craft a word and mantra that will pull you through and re-frame you if you start to get off track.

Wednesday, January 8, 2014, 8 a.m.-12 p.m. Facilitator: Marlo Higgins | Kirkwood Training & Outreach Services, 3375 Armar Dr., Marion

TRAINING SCHEDULE


Tough Talks: How to Handle Difficult ConversationsEveryone has been in a difficult conversation and understands how uncomfortable they can become. Gain insight as to why difficult conversations arise and learn how to deal with them.

In this session, you will: • Understand how to prepare for difficult conversations. • Learn to avoid defensiveness in difficult conversations. • Learn to keep the difficult conversation on a constructive track. • Understand how to turn difficult conversations into learning conversations. • Identify specific methods that are useful in coping with difficult behavior patterns.

Tuesday, February 11, 2014, 8 a.m.-12 p.m.Facilitator: Terry Whitson | Kirkwood Training & Outreach Services, 3375 Armar Dr., Marion

Management Enhancement/Talent Management and Succession PlanningJoin us for two full days of management training. The first day will focus on management en-hancement, where you will learn the importance of being a coach and a manager. Learn how to recognize who you are coaching and how best to motivate different types of employees. Gain tools on how to effectively manage a team and produce high quality outcomes. Lastly, focus on Coaching for Performance and learn how this technique can benefit you and your organization.

The second day will focus on talent management and succession planning. Recognize the business culture and how it affects the hiring process as you are working on your company’s succession plan. Establish techniques to build the big picture and manage new leaders as they prepare to step into bigger roles with the company. Learn the importance of quality perfor-mance reviews in talent management and succession planning to ensure you are providing quality feedback that is useful. Gain tools to help your company make the transitions smooth during times when succession plans are implemented.

Tuesday, March 25 & Wednesday, March 26, 2014, 8 a.m.-5 p.m. Facilitator: JoAnn Corley | The Kirkwood Center, 7725 Kirkwood Blvd. SW, Cedar Rapids

TRAINING SCHEDULE


Eliminating the Unnecessary Work LoadDo you feel like you need more hours in your day? Are you unable to prioritize and manage tasks to make sure they are completed on time? Time management is a struggle for many people in the workforce. Gain tools to specifically address time management skills while work-ing on singular or multiple projects.

Participants in this session will: • Learn the benefits of utilizing daily, weekly and monthly schedules. • Learn how to conduct successful weekly progress meetings. • Learn follow-up skills. • Set clear expectations on all team member responsibilities in regard to time management.

Thursday, April 10, 2014, 1-5 p.m.Facilitator: Kirk Ulveling | Kirkwood Training & Outreach Services, 3375 Armar Dr., Marion

Congratulations on Your Promotion to Manager, Now What?Congratulations. You’ve been promoted! All of your hard work has paid off and you are rising in the organization. So what’s next? Making the transition from employee to manager will take some work. However, if you’re also making the transition from peer to manager, there are additional challenges that you probably didn’t anticipate. Discuss topics such as how to be confident in your own abilities, how to clearly communicate your new role and expectations, and how to create appropriate boundaries.

In this session, you will: • Understand the transition between peer and manager. • Recognize changes you need to make to be a successful manager. • Create a management plan for success.

Tuesday, May 13, 2014, 8 a.m.-12 p.m. Facilitator: Kristine Arens | The Kirkwood Center, 7725 Kirkwood Blvd. SW, Cedar Rapids

TRAINING SCHEDULE

“Through my attendance in Kirkwood’s Business Partners sessions, I have had

the opportunity to further develop key skills essential in today’s workplace. My

ability to communicate and coach effectively along with my time management

skills has improved dramatically. One of the key benefits for my attending these

programs is that I was able to better myself and my organization due to the new

skills and insights that I was able to utilize and share with others.”– Lea Ann Dies, Training Professional,

2012-13 Participant

BONUS SESSION

Situational Leadership® II (SLII®)Situational Leadership® II (SLII®) is the most comprehensive, up-to-date, and practical method of effectively managing and developing people, time and resources in the world. SLII provides leaders with a model and the tools for creating open communication and developing self-reliance in those they manage. It is designed to increase the frequency and quality of conversations about performance and development. As a result, competence is developed, commitment is gained and talented individuals are retained. Register by February 17.

Tuesday, March 4, 2014, 8 a.m.-5 p.m. Facilitator: Heather Woody | Kirkwood Training & Outreach Services, 3375 Armar Dr., Marion



“RuffaloCODY has found great value in being enrolled in the Business Part-

ners program. The ability to provide high-quality training to our employees

via Business Partners continues to be a great benefit for us overall.”– Rob Ackley, Vice President of Human Resources, RuffaloCODY,

2012-13 Business Partner


Kristine Arens has been pioneering a trail in the male-dominated corporate IT world for nearly 20 years. In 2011, she founded Empow-er U Coaching. Her diverse skills allow her to provide a wide range of services focused on all levels of the organization including individuals and teams. Kristine is ready to help you solve business problems using personal and team coaching, project management principles, ef-fective meeting strategies and strategic plan-ning practices. Kristine was a presenter at the 2013 Beyond Rubies women’s conference in Cedar Rapids. She provides workshops on leadership, mentoring and coaching, as well as motivational speeches.

Lauren Chalupsky-Cannon, MA, is a highly-rated and experienced educator. She has designed and taught various levels of communications workshops to both college and professional adults. Her recent clients in-clude Alliant Energy, Kinze Manufacturing, the Cedar Rapids Police Department, Penford, Crystal Group, TrueNorth, Diamond V Mills, CIVCO, Quaker Oats and Rockwell Collins. In demand as a communications specialist, trainer and speaker, she has led workshops and sessions at many regional and national conferences, including NECA (National Elec-trical Contractors Association), the Midwest Agriculture Aviation Association and the East Asian Development Bank. She draws on her decades of experience teaching college and professional adults, public speaking, training, coaching, acting in local and regional commer-cials, and community theater. In addition to her English language qualifications, she owns two small businesses in Cedar Rapids, giving her years of practical field experience in suc-cessful business communications.

Brenda Clark Hamilton, founder of Fresh Coffee: Professional Growth Programs, is a dynamic, nationally-recognized keynote speaker and workplace trainer who provides fresh perspectives in leadership, communica-tion skills, customer service, creating a posi-tive work environment, and offering one’s best self to life, relationships and career. A skilled and respected educator, Brenda’s career ex-periences include coordinating professional development for 1,200 teachers, serving on the Iowa Department of Education’s Profes-sional Development Stakeholders Group, and managing multiple projects as Professional Development Consultant for an Iowa educa-tion agency. Brenda holds a Master’s degree in English education and has taught numerous graduate-level courses for teachers.

JoAnn Corley is the founder and CEO of The Human Sphere™, a consultancy that helps companies increase profits through holistic talent management. She is an experienced human resource professional and a dynamic, inspiring speaker, trainer, author and coach. She has a contagious passion and energy for the topics she teaches and has shared that passion with thousands throughout North America, specializing in seminars on effec-tive management and leadership, time and organizational management, personal em-powerment, emotional intelligence, creative and innovative thinking, and team productivity and collaboration. JoAnn utilizes her 20 plus years of business experience, expertise in the knowledge of work functions and thousands of hours in human behavior coaching to con-sult in areas such as organizational design, creative and innovative thinking, management development and adaptive leadership strate-gies. She is known by her clients as insight-ful, passionate and an acute strategic thinker as she assists them in reaching their targeted outcomes. She is a member of ASTD, SHRM, and AWBA.

FACILITATORS


Marlo Higgins is widely recognized as a leadership expert and sales engine. As the owner of Marlo Higgins, Success Business Coaching, Marlo shares her expertise with others through coaching, presenting and consulting with business leaders locally and throughout the United States. She developed her leadership coaching skills as vice presi-dent of sales for a multi-million dollar privately held direct selling firm where she oversaw the sales team. Her recruitment to another pri-vately held firm as the executive sales direc-tor was due to her positive attitude, success driven strategies, results based performance, and insistence on excellence and progressive sales and leadership style. Marlo is a proven executive, skilled in the areas of sales, lead-ership, negotiations, consulting, coaching, assessments and presenting. She loves work-ing with people to solve problems and create solutions.

Dr. Celina Peerman is a trainer and instruc-tional designer specializing in organizational behavior and human resource management-related topics. Her experience includes senior leadership roles in profit and non-profit organi-zations. Her work in Southeast Asia and Can-ada further developed her strong international interests. For 20 years, Celina has facilitated discussions on workplace behavior for local, state and national audiences. Celina’s passion is for how people behave at work; the good, the bad and the worst. Her style has been de-scribed as dynamic noting the ability to draw in even the most resistant attendees through real life examples and humor.

Kirk Ulveling is an adjunct professor at Kirkwood Community College within the Busi-ness/IT Department specializing in project management. He has over 30 years of train-ing, sales and project management experi-ence. Kirk’s time management and leadership classes have been received extremely well by his clients and students. He is known for his interactive style of instructing and bringing real-world experiences into his training.

Terry Whitson is an independent training and development consultant with more than 20 years of experience in corporate training. She earned a Master’s degree in training and development from Drake University and an undergraduate degree in business with a mar-keting emphasis from the University of Iowa. Terry is a 25-year adjunct faculty member at Kirkwood Community College, as well as an adjunct at Mt. Mercy University. She has worked as a training manager and corporate trainer for several large companies. She also gained valuable insight into customer commu-nications from her early work experience as a customer service manager.

Heather Woody is a success coach who teams with individuals personally and profes-sionally to help them experience their great-ness. She has a passion for walking with people as they uncover their path to true suc-cess, goal achievement and fulfilled lives. She conducts her coaching with individuals and in small team dynamics. Heather is a graduate of Coach U, one of the largest international train-ing organizations for professional coaches and holds a B.A. from the University of Northern Iowa in public relations and communications. She recently completed her Master Certifica-tion with the Certified Coach Federation.

FACILITATORS

www.kirkw

ood.edu/ktos

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