pKimberly Sawyer35 Grand St. Portsmouth, VA 23701

KESawyer0@gmail.com757-752-9601

Diligent and motivated professional seeking a position where I can allow my administrative, communication, customer service, and organizational skills to exceed expectations while contributing positively to the organization’s mission.

Education :

Liberty UniversityMaster of Science – Public Health*21 credits received

Online

Norfolk State University Norfolk, VABachelor of Science – Tourism & Hospitality Management*Awarded in May 2011

Experience :

PANASONIC JAN 2016 - PRESENT Chesapeake, VA Presales Customer Service Representative

Provide superior customer service when responding to customer inquiries Maintain a pleasant demeanor while answering multi-phone lines Demonstrate accuracy and typing speed of at least 60 wpm while preparing sales leads Exhibit ability to adhere to company policies by remaining dependable; team-oriented;

and treating each customer (both internally and externally) with the utmost respect Use innovative thinking to create solutions for the technical problems of the customer

OLD DOMINION UNIVERSITY JAN 2015 - MAY 2015 Norfolk, VA

Graduate Assistant Organized a filing/scanning system which allowed me to properly maintain student

records Created various class materials and reviewed documents regarding educational grants Answered phone lines for the department Scheduled meetings for graduate students to meet with advisors Reserved appropriate conference rooms for meetings Demonstrated a strong attention to detail when distributing information via emails and

memos

NAS OCEANA STABLES JAN 2013 - JAN 2015 Virginia Beach, VAAdministrative Assistant

Utilized professional telephone etiquette by responding to phone inquiries and logging appropriate messages

Built a great rapport with clients while managing over 100 financial accounts Assisted clients with existing leasing contracts and prepared new contracts Demonstrated accounting skills by balancing financial accounts and processing payments Supervised 8 employees per shift Handled all confidential information with discretion and sensitivity

NAS OCEANA OUTDOOR EQUIPMENT JUNE 2012 - JAN 2013 Virginia Beach, VAFront Desk Clerk

Designed electronic filing systems and maintained electronic and paper files Inputted data representing charges and credits Managed the receptionist area by greeting visitors and responding to telephone and in-

person inquiries Accepted payment from customers and made changes to accounts when necessary Processed the personal records of the client

Certifications : Virginia Food Handlers Card (Issued from 2011 - 2015)

Computer Knowledge: Proficient in Adobe and Microsoft Excel, Outlook, PowerPoint, and Word

Skills: Bookkeeping Database Management Data Entry Medical Terminology Time Management