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Keys to Unlock Peak Personal GrowthLeadership In Public Service

Overcoming Government’s Institutionalization of Mediocrity

What is Leadership

Is Leadership Different in the Public Sector

What are some Public Sector Leadership Challenges

How can we Overcome the Challenges to be Effective Leaders

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LEADERSHIP

LEADERSHIP

INFLUENCE=

Character ‐ Integrity, Trustworthiness, Values, Accountability

Give what you have ‐ Nurture, Have Faith in, Edify others

Timing is Critical – See More, Farther, Sooner

Eschews Title and Rank

Requires ability to Connect – Listen, Understand, Empathize

Persuasion & Respect ‐ Can’t Force, Manipulate, Intimidate

Key Points About Influence

Adapted From “Becoming a Person of Influence” by John C. Maxwell

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“Leadership is influence, nothing more, nothing less” ‐John C. Maxwell

“The key to successful leadership today is influence, not authority” ‐ Ken Blanchard

“Leadership is the ability to get extraordinary achievement from ordinary people” ‐ Brian Tracy

“What makes leadership is the ability to get people to do what they don’t want to do, and like it” ‐ Harry Truman

“No man is good enough to govern another man without that other’s consent” ‐ Abraham Lincoln

“A leader leads by example, not by force” ‐ Sun Tzu

5%Leader

LeaderLeader

Model, Training, Resources, Experiences

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Is Leadership Different in the Public Sector

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Breaking High Performers Free

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The Sweet Spot

Connecting Increases Influence

It takes more than Words

Elements of Communication

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Investing in You is Required

Learned skill

Energy

Simplification

Credibility

Perspective

“True leadership must be for the benefit of the followers, not to enrich the leader” ‐ John C. Maxwell

“The first responsibility of a leader is to define reality, the last is to say thank you, in between the leader is a servant” ‐Max DePree

“The Servant Leader constantly works to help others win” ‐Mark Miller

“You can have everything in life you want, if you will just help enough other people get what they want” ‐Zig Ziglar

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Transform Your LeadershipFour main areas

Heart

Hands Habits

Head

Are you a Servant Leader, or Self‐Serving Leader

Check Pride and Fear at the door

Have a Heart to Help Others

Develop a clear personal mission statement

Have a preferred picture of the future

Hold your personal values, prioritized for guidance

Be Clear What You Stand For

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Change happens – facilitate it

Value people – hold development equal to performance

Others Entrust Well‐being To You

Have positive addictions that nourish you

Truth Tellers – an inner circle you can trust

Keep a journal to record in and share from

Develop Positive Habits

Five Laws of Stratospheric Success

The Law of ValueYour true worth is determined by how much more value you give than payment you take.

The Law of CompensationYour income is determined by how many people you serve and how well you serve them.

The Law of InfluenceYour influence is determined by how abundantly you place other’s interests first.

The Law of AuthenticityThe most valuable gift you have to offer is yourself. 

The Law of ReceptivityThe key to effective giving is to stay open to receiving. 

From “The Go‐Giver” by Bob Burg

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The 5 C’s

Arizona’s 5 C’s:

The 5 C’s of Leadership:

• Communicator• Compassionate• Convicted• Contagious

Courageous

Leaders aren’t fearless – Leaders face their fears courageously!

Leadership Courage

Conflict Decisions Fear

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Abraham Maslow  &  Frederick Herzberg

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Herzberg’s Two‐Factor Motivational Theory

esponsibility

cknowledgement

rowth Opportunities

ork that’s Meaningful

dvancement

ecognition

Salary

Work Conditions

Relationships

Policies & Procedures

Hygiene Factors Motivational Factors

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Thank You

Jeffrey A. Kramer

PresidentAscension Leadership Group, LLC

602‐796‐7846Jeff@AscensionLG.comwww.AscensionLG.com

Leadership In Public Service

Presents

Leadership in Public Service Overcoming Government’s

Institutionalization of Mediocrity

ATTREO Studio.com © 2013

Leadership In Public Service

Ascension Leadership Group, LLC

What is Leadership? 1. The most sought Leadership characteristics:

a. By followers is .

b. By leaders is .

2. Everything and on Leadership.

3. Leadership is , nothing more, nothing less:

a. A reflection of your .

b. About others.

c. Most when it is most .

d. Has to do with your position.

e. Requires you to with others.

f. Can’t be .

4. your influence and you increase your ability.

5. The Five Levels of Leadership include:

a. Position – People follow you because they to.

b. Permission – People follow you because they to.

c. Production – People follow you because you get .

d. People-Development – People follow you because you help .

e. Pinnacle – People follow you because they you.

6. It is to be on levels with different people.

7. Only of Leaders reproduce more leaders. Model the way, offer

Training, Resources and Experience that cultivate leaders.

Leadership In Public Service

Ascension Leadership Group, LLC

What are some Public Sector Leadership Challenges?

1. Some of the factors that affect Public Sector Leadership include:

a. & Procedures.

b. Rules & .

c. System.

d. Human Resource Departments.

e. .

2. How might these factors affect our Leadership?

a. Can create an environment of .

b. Can Employees.

c. Can cause us to focus and on lower performers.

3. Public Sector organizations (and large bureaucracies) tend to facilitate

Leadership.

4. How can a Leader break your top performers free?

a. Reward top performers with attendance at .

b. Give the to top performers.

c. Provide for top performers such as

mentoring or coaching with you.

5. Learn to make the work for you.

Leadership In Public Service

Ascension Leadership Group, LLC

How do we Overcome the Challenges to be Effective Leaders?

1. Learn to Communicate to , not just for information exchange:

a. We listen as fast as we speak ( ).

b. We get of writing education, but of

listening education.

c. Find a and you’ve found the .

2. Key points about Connecting:

a. Connecting Increases your .

b. Communication is only verbal - is vocal element (tone, rate,

pauses, etc.) and is nonverbal (expression, gestures, posture, etc.).

c. You need to in yourself to be a better connector – learn

skills, devote energy, learn to simplify, and build credibility.

d. Look for other .

e. Remember it is about , not you.

3. Transform yourself into a Servant Leader:

a. Have a to help others (Service and Humility).

b. Have a clear about what you stand for and where you are

going (Personal Mission, Vision and Values).

c. You hold people in your – hold gently and firmly (Protect and

Develop them).

d. Develop healthy .

i. Create addictions that body, mind and spirit

ii. Build a strong core of to keep you honest.

iii. so you can share.

Leadership In Public Service

Ascension Leadership Group, LLC

4. Understand the Laws that govern Servant Leadership – the Five Laws of

Stratospheric Success:

a. The Law of – your worth is based on the difference between

what you give and what you receive.

b. The Law of – your income is based on how many

and how well you serve (quantity and quality).

c. The Law of – your influence is based on your placing

other’s interests first.

d. The Law of – your most valuable gift is you.

e. The Law of – the key to giving is openness to receiving.

5. Embrace the 5th C of Leadership:

a. Arizona’s 5 C’s – Copper, Cotton, Citrus, Cattle & Climate.

b. The 5 C’s of Leadership – Communicator, Compassionate, Convicted,

Contagious & .

6. Leadership Courage:

a. Conflict - Don’t avoid it, Leaders and it.

b. Decisions – Leaders ! Some will be good, some won’t.

c. Fear – has them. Unknowns breed them, and failure

compounds them. Leaders them!

7. Learn what your people and help them find it.

a. You can’t or motivation – it won’t last.

8. Maslow’s Hierarchy of Needs

a. Motivators are Level (4th Tier) and

above. Everything lower is purely .

Leadership In Public Service

Ascension Leadership Group, LLC

9. Herzberg’s Two Factor Motivational Theory aligns with Maslow’s Hierarchy -

factors are environmental, factors are employee centric.

a. Hygiene Factors:

i.

ii. Environment

iii.

iv. Policies & Procedures

b. Motivational Factors - win the :

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10. If you add to yourself, you can add value to your , and

you will add value to your .

Ways to connect with Jeff Kramer

Email – Jeff@AscensionLG.com

Phone – 602-796-7846

Website – www.AscensionLG.com

LinkedIn – http://www.linkedin.com/in/jeffreykramer

Facebook – https://www.facebook.com/AscensionLeadership

Twitter – @ascensionleader

Google+ – https://google.com/+Ascensionlg2013

Leadership In Public Service

Ascension Leadership Group, LLC

Quotes and Books Used in the Presentation

“Leadership is influence, nothing more, nothing less” - John C. Maxwell

“The key to successful leadership today is influence, not authority” - Ken Blanchard

“Leadership is the ability to get extraordinary achievement from ordinary people.”

- Brian Tracy

“What makes leadership is the ability to get people to do what they don’t want to

do, and like it” - Harry Truman

“No man is good enough to govern another man without that other’s consent.” -

Abraham Lincoln

“A leader leads by example, not by force” - Sun Tzu

“True leadership must be for the benefit of the followers, not to enrich the

leader.” - John C. Maxwell

“The first responsibility of a leader is to define reality. The last is to say thank you.

In between, the leader is a servant.” - Max DePree

“The Servant Leader constantly works to help others win.” - Mark Miller

“You can have everything in life you want, if you will just help enough other people

get what they want.” - Zig Ziglar

“Leaders aren’t fearless – Leaders face their fears courageously.” – Phillip Van Hooser

John C. Maxwell, The 21 Irrefutable Laws of leadership

John C. Maxwell, The 5 Levels of Leadership

John C. Maxwell, Becoming a Person of Influence

John C. Maxwell, Everyone Communicates, Few Connect

Phillip Van Hooser, Leaders Ought to Know

Ken Blanchard, The Servant Leader

Bob Burg, The Go Giver