Keynote Need for Continuous Improvement - Agile Tour Kaunas 2016 - Ben Linders

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Ben Linders Consulting

The Need for Continuous Improvement in Agile

Keynote Agile Tour KaunasLithuania, October 13, 2016

Ben Linders



Agile, Lean, Quality & Continuous Improvement

Trainer / Coach / Mentor / Writer / PresenterRecognized Expert on Agile RetrospectivesCMMI & People-CMM Assessor

Freelance Editor for InfoQ.com

Ben Linders

Co-Author Getting Value out of Agile Retrospectives English Dutch French Japanese Spanish Italian Chinese Russian Polish German Greek Turkish Vietnamese

Author: What Drives Quality & Continuous Improvement

eBook: Download from Amazon, InfoQ or LeanpubPrint: Buy on Amazon or other bookstores

http://www.benlinders.com/services/

http://www.infoq.com/author/Ben-Linders

http://www.benlinders.com/getting-value-out-of-agile-retrospectives/

https://leanpub.com/gettingvalueoutofagileretrospectives

https://leanpub.com/gettingvalueoutofagileretrospectives_NL

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https://leanpub.com/gettingvalueoutofagileretrospectives_TR

https://leanpub.com/gettingvalueoutofagileretrospectives_VN

https://leanpub.com/WhatDrivesQuality

https://leanpub.com/continuousimprovement

https://www.amazon.com/dp/B00SWJO1DI

http://www.infoq.com/minibooks/agile-retrospectives-value


http://www.amazon.com/gp/product/1304789624/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=1304789624&linkCode=as2&tag=benlinshamyex-20&linkId=XLDKFJEDCXUMN4UT

https://www.benlinders.com/book/getting-value-out-of-agile-retrospectives/



Continuous Improvement

Continuous Improvement is the act of continuously doing whatever helps to become better and thus more valuable.

Ben Linders



Origins



Agile Manifesto“We are uncovering better ways of developing

software by doing it and helping others do it”



Agile Principle“At regular intervals, the team reflects on how to

become more effective, then tunes and adjusts its behavior accordingly”



Why improve?• No “one best way”• No “first time right”• Things will change• Self organization,

empower your teams

Mindset: Continuously look for improvements



You need to improve! Continuous Improvement is essential

if you want to really become agile!

The Impact and Value of Agile

Agile Value Creation

Business Value of Agile Retrospectives

https://www.slideshare.net/BenLinders/state-of-affairs-in-agile-value-creation-impact-and-value-of-agile-2014-ben-linders

http://www.benlinders.com/2014/agile-value-creation/

http://www.benlinders.com/2011/getting-business-value-out-of-agile-retrospectives/



Embedded Improvement Agile values, principles, practices, and methods

support continuous improvement

• Frequently Inspect and Adapt• Scrum master, focus on process• Stand-up, deal with impediments• Agile Retrospectives• Coaching & Mentoring



Unfinished User Story

1 hr of work left, not finished• Problem clearly visible• Address in Stand-up, Review,

Retrospective or by Coaching?

Best thing coach can do

Agile has built-in improvement opportunities

http://www.benlinders.com/2015/why-doing-nothing-can-be-the-best-thing-to-do/



How to Improve ContinuouslyYou need:• skilled people• methods and tools to do sustainable improvement

Soft Skills Matter Listening to deal with resistance Teamwork: Feelings matter

http://www.benlinders.com/2013/do-soft-skills-really-matter-in-it/

http://www.benlinders.com/2013/how-to-deal-with-resistance-when-implementing-agile/

http://www.benlinders.com/2013/feelings-matter-in-agile-retrospectives/



Agile CoachingHelp people to find and do improvements

Give FeedbackProvide Ideas Inspire PeopleEstablish Safety

Agile Needs Coaching

Develop Coaching Skills

http://www.benlinders.com/2015/agile-needs-coaching/

http://www.benlinders.com/2013/the-way-i-develop-my-agile-coaching-skills/



Agile Retrospectives

amazon.com/dp/B00SWJO1DI benlinders.com/exercises/

http://www.amazon.com/dp/B00SWJO1DI

http://www.benlinders.com/exercises/



Process Improvement

CMMI Roadmaps

Business Focused CMMI

Agile SPI

SPI, the Agile way

ITMPI Webinar

Better Improvement

Agile/Lean Improvement

http://www.benlinders.com/2012/cmmi-roadmaps-improving-it-for-the-business/

https://www.slideshare.net/BenLinders/business-focused-cmmi-at-ericsson-ben-linders-spider-2001

http://www.methodsandtools.com/archive/archive.php?id=115

http://www.benlinders.com/2010/process-improvement-the-agile-way/

https://www.slideshare.net/BenLinders/becoming-agile-in-anagilewayitmpiwebinarbybenlinders

http://www.benlinders.com/2012/uncovering-better-ways-to-do-process-improvement/

http://www.slideshare.net/BenLinders/becoming-agile-and-lean-in-process-improvement

http://resources.sei.cmu.edu/asset_files/TechnicalNote/2008_004_001_14939.pdf



People over ProcessesPeople CMM RoadmapWork EnvironmentCompensationStaffingCompetency

DevelopmentCommunication & Coord.Participatory Culture

Agile People (AC 2011)

Implementing Agile

SQP Paper Agile-PCMM

http://www.slideshare.net/BenLinders/peoplecmm-for-agile-people

http://www.benlinders.com/2010/implementing-agile-with-the-people-cmm/

http://www.benlinders.com/wp-content/uploads/Ben-Linders-SQP-can-the-p-cmm-be-used-to-implement-agile-in-organizations.pdf



Golden Rules for Improvement• Dare to share, early and frequently• Result depends on team, not individuals• The one who checks out a task is not necessarily

the one who has to finish it• The one’s working on a task are the right people• You may critique anything,

but never criticize anyone

BenLinders.com/GoldenRules

http://www.benlinders.com/2011/golden-rules-for-agile-process-improvement/



Measuring ImprovementAssessments Done SD Trend 12 months

0

5

10

15

20

25

30

Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mrt-15

-10

-5

0

5

10

15 Dep 8Dep 7Dep 6Dep 5Dep 4Dep 3Dep 2Dep 1UnitSD finishedRobustStretchCommitSD Open

Improvements Done SD Trend

0

10

20

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40

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80

Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mrt-40

-30

-20

-10

0

10

20

30

40Dep 8

Dep 7

Dep 6

Dep 5

Dep 4

Dep 3

Dep 2

Dep 1

Unit

Closed 6 Months

Robust

Stretch

Commit

Open SD

Making Improvement Visible – ICSPI 2006

https://www.slideshare.net/BenLinders/continuous-improvement-make-it-visible-icspi



Root Cause AnalysisAnalyze major and repeating problemsFind Root CausesPreventive Actions

Problem SelectionKnowledge & SkillsAction Visibility Keynote QA&Test 2011

Key Success Factors

Business Value RCA

http://www.slideshare.net/BenLinders/continuous-quality-improvement-using-root-cause-analysis-qatest2011-ben-linders

http://www.benlinders.com/2014/success-factors-for-root-cause-analysis-in-software-development/

http://www.benlinders.com/2011/business-reason-for-root-cause-analysis/

http://www.slideshare.net/BenLinders/continuous-quality-improvement-using-root-cause-analysis-qatest2011-ben-linders



KanbanStart where you arePull based changeExperiment

Short Cycled Improvement

Learning from Mistakes

http://www.benlinders.com/2013/short-cycled-improvement-observe-and-change/

http://www.benlinders.com/2015/what-if-we-fail/



Agile & ImprovementContinuous Improvement is essential if you want

to increase your agility

Agile values, principles, practices, and methods support continuous improvement

You need skilled people with methods and tools to get sustainable effective improvement done



Take a first stepThink about a problem that needs to be solved, pick one practice or idea, think of a practical way to do it, start doing it! First Agile Step

Every journey for agility and continuous improvement starts with a first step!

http://www.benlinders.com/2015/process-debt-agile-step/



Continuous Improvement

Become aware of importance of continuous improvement,

Explore how it’s engrained in agile software development

Suggestions that you can use in your daily work to improve continuously

Increase your organization's agility!

Leanpub.com/continuousimprovement

“Continuous Improvement is the act of continuously doing whatever helps to become better and thus more valuable”





Questions?Questions?

Ben LindersIndependent Consultant Agile, Lean,Quality & Continuous Improvement

[email protected]@BenLinders.com @BenLinders www.linkedin.com/in/benlinderswww.linkedin.com/in/benlinders www.facebook.com/BenLindersAdvieswww.facebook.com/BenLindersAdvies www.benlinders.comwww.benlinders.com

http://www.linkedin.com/in/benlinders

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http://www.benlinders.com/



Background Information



Getting More out of Agile & Lean Practices for teams and stakeholders to develop the right

products, deliver faster, increase quality, and create happy high performing teams.

Full Day Workshop:Deploying practices effectively Improve CollaborationTips & Trick for Agile & Lean Improve Continuously

Increase your organization's agility!

BenLinders.com/agilelean

http://www.benlinders.com/workshop-getting-more-out-of-agile-and-lean/

http://www.benlinders.com/workshop-getting-more-out-of-agile-and-lean/



Retrospectives BookGetting Value out of Agile RetrospectivesBy Luis Gonçalves & Ben Linders

Download from InfoQ or LeanpubBuy on Amazon or Lulu

amazon.com/dp/B00SWJO1DIleanpub.com/gettingvalueoutofagileretrospectives

Mailinglist: eepurl.com/Mem7H

http://www.benlinders.com/getting-value-out-of-agile-retrospectives/

http://www.infoq.com/minibooks/agile-retrospectives-value


http://www.amazon.com/gp/product/1304789624/ref=as_li_tl?ie=UTF8&camp=1789&creative=9325&creativeASIN=1304789624&linkCode=as2&tag=benlinshamyex-20&linkId=XLDKFJEDCXUMN4UT

http://www.lulu.com/shop/luis-gon%C3%A7alves-and-ben-linders/getting-value-out-of-agile-retrospectives-a-toolbox-of-retrospective-exercises/paperback/product-21658161.html

http://www.amazon.com/dp/B00SWJO1DI


http://eepurl.com/Mem7H



Retrospectives Book BundleSix successful retrospectives books• Getting Value out of Agile Retrospectives• Fun Retrospectives• Fifty Quick Ideas to Improve Your Retrospectives• The Retrospective Handbook• Retrospectives for Organizational Change• The Retrospectives Kickstarter

These books will make your agile retrospectives rock!Teams will love to do them :-).

leanpub.com/b/agileretrospectivesDiscounted price: $30,48 (excl. VAT)


https://leanpub.com/funretrospectives

https://leanpub.com/50quickretrospectives

https://leanpub.com/the-retrospective-handbook

https://leanpub.com/retrospectivesfororganizationalchange

https://leanpub.com/agile-retrospective-kickstarter

https://leanpub.com/b/agileretrospectives



Assessing your AgilityOver 40 tools:• Self-Assessment checklists• Readyness checks• Maturity assessments• Agile health checks• Measurements• And much more! Agile Self-Assessments

http://www.benlinders.com/tools/agile-self-assessments/



Measure & Control QualityProject Defect Model:• Inserted & detected defects• Improve reviews,

inspections & testing• Prevent defects

Design & Test CollaborateVisible ImprovementBusiness case support

PDM (SEPG Europe 2003)

Project Performance (PQST 2005)

Monte Carlo (SEPG 2009)

http://www.slideshare.net/BenLinders/controlling-project-during-development-with-a-defect-model-ben-linders-european-sepg-2003

https://www.slideshare.net/BenLinders/controlling-project-performance-psqt2005-pdm

http://www.slideshare.net/BenLinders/building-process-improvement-business-cases-using-bayesian-belief-networks-and-monte-carlo-simulation-sepg-na-2009-ben-linders



Articles on Effective Agile• Self-assessing how Agile you are• Sustainable Improvement through Agile Retrospectives• Working in a Sustainable Pace• Becoming Agile and Lean • Succes Factors for Using Scrum and Getting Benefits• Process Improvement: The Agile Way• Golden Rules for Agile Process Improvement• How to deal with Resistance when Implementing Agile• Managing Projects with Agile Teams• Agile Project Management• Establishing and Maintaining Stable Teams• Getting Business Value out of Agile Retrospectives• Sharing Knowledge is Power• Are your Professionals Empowered?

http://www.benlinders.com/2014/self-assessing-how-agile-you-are/

http://www.benlinders.com/2013/sustainable-improvement-through-agile-retrospectives/

http://www.benlinders.com/2013/working-in-a-sustainable-pace/

http://www.benlinders.com/2012/becoming-agile-and-lean/

http://www.benlinders.com/2013/success-factors-for-using-scrum-and-getting-benefits/

http://www.methodsandtools.com/archive/archive.php?id=115

http://www.benlinders.com/2011/golden-rules-for-agile-process-improvement/

http://www.benlinders.com/2013/how-to-deal-with-resistance-when-implementing-agile/

http://www.benlinders.com/2012/managing-projects-with-agile-teams/

http://www.benlinders.com/2011/agile-project-management/

http://www.benlinders.com/2011/establishing-and-maintaining-stable-teams/

http://www.benlinders.com/2011/getting-business-value-out-of-agile-retrospectives/

http://www.benlinders.com/2011/sharing-knowledge-is-power/

http://www.benlinders.com/2011/are-your-professionals-empowered/

Keynote Need for Continuous Improvement - Agile Tour Kaunas 2016 - Ben Linders

Presentations & Public Speaking

Transcript of Keynote Need for Continuous Improvement - Agile Tour Kaunas 2016 - Ben Linders