Keynote David Horsager-The Trusted Edge: What Top Leaders Have and the Eight Pillars to Build it...
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HORSAGER MA, CSP May 20, 2014 DAVID @DavidHorsager
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Trust is a fundamental, bottom line issue. Without it, leaders lose teams, salespeople lose sales, and organizations lose reputation, retention of good people, relationships and revenue. But with trust, individuals and organizations enjoy greater creativity, productivity, freedom and results. Through academic research and firsthand experience, David Horsager has learned what it takes to gain – and keep – the trust edge. Through his captivating presentation, Dave combines humor and illustrations with business insight and analysis. He displays how the little things, done consistently, add up to huge results. Learn concrete steps that can be used immediately to improve your career, such as: * The eight pillars of the most successful leaders and organizations. * The # 1 most magnetic trait of leaders and organizations. * What top leaders and organizations have & how you can enjoy it yourself. * Keys to building morale, sales and customer loyalty. * How to never have a day where you say, "I didn't get anything done." * The greatest need for a motivated staff and how to fill it. * The "why" and "how" behind the most foundational key to real success. * Creating a 90-day quick plan.
Transcript of Keynote David Horsager-The Trusted Edge: What Top Leaders Have and the Eight Pillars to Build it...
HORSAGER MA, CSPMay 20, 2014
DAVID
@DavidHorsager
TRUST is…
PERSON
PRODUCT or ORGANIZATION
belief in a:CONFIDENTA
@DavidHorsager
When people TRUST a company:
91% chose to buy from them
Edelman 2009 Trust Barometer
26% bought shares
42% share positive experiences online
55% will pay a premium to use them
76% recommend them to a friend
BIGGESTis your
TRUSA LACK
OF
expense.
T
PILLARS of TRUST
Pillar 1:CLARITY
@DavidHorsager
“People trust the clear, and distrust the
ambiguous.”
Pillar 2:COMPASSION
@DavidHorsager
LAW ofCompassion
Listen
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AppreciateEmployees’ number one complaint is that they are not recognized for
their notable performances.
~2008 US Dept. of Labor
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is the key component of
Sincerity
appreciation.
23
Wake up!
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Pillar 3:CHARACTER
@DaveHorsager
whether you feel
like it or not.”
“Do what needs to be
done, when it needs to be done
Pillar 4:COMPETENCE
@DavidHorsager
“How am I staying fresh, relevant & capable?”
Pillar 5:COMMITMENT
@DavidHorsager
Pillar 6:CONNECTION
@DavidHorsager
Pillar 7:CONTRIBUTION
@DavidHorsager
Pillar 8:CONSISTENCY
@DavidHorsager
that make the
difference.
done consistently, things, LITTLE
It is the
TRUST is always a RISK.
Let’s Connect
http://www.facebook.com/DavidHorsager
@DavidHorsager
http://www.linkedin.com/in/dhorsager
800-608-8969
