Keyimani Alford, Great Lakes Higher Education Corporation Karla Weber, University of Wisconsin -...
-
Upload
pearl-terry -
Category
Documents
-
view
258 -
download
0
Transcript of Keyimani Alford, Great Lakes Higher Education Corporation Karla Weber, University of Wisconsin -...
The Ah-Ha’s of Supervising Student Employees: Best Practices & Beyond
Keyimani Alford, Great Lakes Higher Education CorporationKarla Weber, University of Wisconsin - Madison
Diversifying Your Management Style
Knowing the Student Employee Culture
Objectives
The Challenges of Supervising Students
1.
2.
3.
Resource: https://nces.ed.gov/programs/digest/d14/tables/dt14_503.20.asp?current=yes
“A report by the National Center for Education Statistics, Digest for Education Statistics, found that students (16-24) that were enrolled full-time in classes worked less in 2013 compared to 2012.”
Students Who Work!
• 14.0% worked less than 20 hours per week
• 18.5% worked 20–34 hours per week
• 6.6% worked 35 or more hours per weekResource: https://nces.ed.gov/programs/digest/d14/tables/dt14_503.20.asp?current=yes
39.5%
of full-time enrolled students were employed in 2013
Students Who Work!
• 10.5% worked less than 20 hours per week
• 28.7% worked 20–34 hours per week• 35.4% worked 35 or more hours per
weekResource: https://nces.ed.gov/programs/digest/d14/tables/dt14_503.20.asp?current=yes
75.7%
of part-time enrolled studentswere employed in 2013
Student vs. Employee
STUDENT VS. EMPLOYEEC O N C E P T
The Challenges of Supervising Students
Common Challenges
Supervising Friends
Communication
Training
Hiring
Motivation
Scheduling
Supervising Friends
What it does…• Develops a hesitancy
to reprimand an employee due to relationship
• Makes it hard to hold everyone to the same standard when you are unsatisfied with work ethic
• Can create a environment where employees become relaxed in their responsibilities
Challenge 1
• How to correct it…• Model the behavior
you desire from staff• Separate the
personal from professional relationship
• Understand the impact of favoritism
Communication
• Is overlooked by using one method for everyone• When inconsistent delays productivity• Is more effective when you avoid the office
hour concept
Challenge 2
Training
Training sets the tone for the work environment
Challenge 3
Training
• Prevents the ability to transition smoothly
• Creates animosity with other teammates
• Questions a supervisor’s ability to lead adequately by staff members
• Have an organized training program
• Make it fun and enjoyable
• Find ways to incentivize their participation
Common Barriers Barrier Resolution Tips
Challenge 3
10 Steps of Training
1 Explain the task, its purpose, and its context
2 Ask the student what he/she already knows about the task
3 Demonstrate and explain the task step-by-step
4 Emphasize any key points
5 Demonstrate the task a second time
6 Ask the student questions that test understanding
7 Allow the student to practice the task
8 Give the student specific feedback about their performance
9 Have the student to continue to practice on their own
10 Allow the student to perform the task independently and review it as the progress
Resource: Georgetown University
Hiring
• Requires resources to find new employees
• Can cause a loss of productivity
• Contributes to a supervisor filling in the gaps of responsibilities
Challenge 4
Your thoughts…
What ways can you improve motivation with your student employees??
Motivation Perspectives
Supervisor Student EmployeeVS
Good Wages
Job Security
Loyalty from Management
Tactful Discipline
Being Informed
Understanding Attitude
Appreciation of a Job Well Done
Interesting Work
Good Working Conditions
Promotional Opportunities
1
10
3
4
5
6
78
9
2
Appreciation of a Job Well Done
Being Informed
Good Wages
Job Security
Promotional Opportunities
Good Working Conditions
Interesting Work
Loyalty from Management
Tactful Discipline
Understanding Attitude
Resource: http://www.scu.edu/hr/careers/students/upload/supervising_student200608.pdf
Motivation
• Set the standard for their work performance• Provide good training• Trust them to do their job and don’t be intrusive• Establish goals and provide feedback• Get in the trenches with them
Challenge 5
Scheduling
• Variations in class schedules• Student preferences vs. office needs• No detailed system to monitor attendance • Reaffirming schedules with your students
Challenge 6
Your thoughts…
What are some things your department does to overcome
the challenges discussed today??
Knowing the Student Employee Culture
Who Are Your Students?
Resource: 2013 U.S. Census Bureaus Statistics
79%
of college students are millennials
• 1% are Traditionalists
• 4% are Baby Boomers
• 16% are Generation X
Classifications
Before 1946
DisciplinedDislikes ConflictDetail
Oriented
(1946 – 1964)
AdaptiveGoal
OrientedPositive Attitude
(1960 – 1970)
IndependentFamily
OrientedSelf-Reliant
(1980 – 1990)
Craves ChangeCreativeResilient
Traditionalists Baby Boomers
Generation X Millennials
Traditionalists
• Expectations• A sense of loyalty• Respect• Direct leadership • One-on-one communication
Baby Boomers
• Expectations• Team environment• Minimal conflict• Trust with tasks• Collaboration
Generation X
• Expectations• Feedback• Recognition• Quality time• Opportunity to advance• Work/life balance
Millennials
The Journal of Undergraduate Research found that:
65% of millennials were motivated by having flexibility on their
jobs
14% of millennials were motivated by pay on their jobs
Resource: http://jur.byu.edu/?p=14244
Millennials
• Expectations• Interact with positive people• Be presented with challenges• To be respected• Gain new insight and knowledge• Learn life skills• Have flexible schedules
Diversifying Your Management Style
True or False
A person’s management style impacts their effectiveness in
supervising student employees??
One Size Does Not Fit All…
Six Leadership Styles
• Exchange between leader and follower
• Expectations are clearly defined• Aims to enhance performance by
incentives
Transactional Leadership
Transformational Leadership• Listens to their followers needs and desires
• Provides an opportunity for growth• Develops a shared vision with
followers
1
2
Six Leadership Styles
• Focuses on the needs of others• Understands the struggles of his of
her members that they lead
Servant Leadership
Charismatic Leadership• Persuades based on emotion• Confident in nature• Has a strong ability to inspire
3
4
Six Leadership Styles
• Task oriented• Leads through position power
Contingency Leadership
Strategic Leadership• Adopts the attitude of executive
leadership• Uses position power to influence
subordinates
5
6
The 90/10 Rule of Management
Resource: http://everson-consulting.com/
9010
The 90/10 Rule of ManagementCommon Benefits• An all-inclusive work environment• A positive rapport with student staff• The development of a team culture
Resource: http://everson-consulting.com/
Manager vs. Leader
• Makes the best use of people
• Allocates resources prudently
• Presides over the process of an organization
• Emphasizes position• Main focus is on the job
versus the people
• Thinks long-term• Has the teams best
interestat heart
• Influences beyond outlined responsibilities
• Open to improve a process
• Emphasizes on vision and goals
Manager Leader
Wrap-up and Conclusion
• All shapes do not fit, nor will management styles
• Supervision entails more than just telling students what to do but an opportunity to cultivate work ethic
• Adequate training and communication is the foundation to achieving effectiveness
Resources
National Student Employment Association (NSEA) • nsea.info
8 Simple Rules for Managing Student Workers• http
://universitybusiness.com/article/8-simple-rules-managing-student-workers
From the Start: Getting the Most Out of Your Student Employees (Georgetown University)• https://seo.georgetown.edu/cimages/From%20the
%20Start%20-%20supervising%20student%20employees.pdf
Suggested Readings
• You’re the Director: A Guide to Leadership in Student Financial Aid, NASFAA, 2012
• Organizational Culture and Leadership, Edward Schein, Jossey-Bass, 2010
• The First 90 Days, Michael Watkins, Harvard Business School Press, 2003
• Our Iceberg is Melting: Changing and Succeeding Under Any Conditions, Kotter and Rathgeber, Saint Martin’s Press, 2006
Questions?
Further Discussion?