KeyBank Presents Critical Incident at itSMF
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Crisis Leadership Business Continuity Technology & Operations Critical Incident Cyber Information Security KeyBank Presents Critical Incident at itSMF
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KeyBank Presents Critical Incident at itSMF. Business Continuity. Crisis Leadership. Cyber Information Security. Technology & Operations Critical Incident. KeyBank Presents Critical Incident at itSMF. Engage Business Continuity & Cyber Security as needed. - PowerPoint PPT Presentation
Transcript of KeyBank Presents Critical Incident at itSMF
CrisisLeadership
Business Continuity
Technology & Operations
Critical Incident
Cyber Information
Security
KeyBank Presents Critical Incident at itSMF
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KeyBank Presents Critical Incident at itSMF
Engage Business Continuity & Cyber Security as needed
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KeyBank Presents Critical Incident at itSMF
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Metrics: Add (not reduce) ValueSome measures can drive undesirable results through behavior
• SLA in Incident Response can introduce risk
• Focus on missing a targeted restoration instead of the restoration itself
• Reduction of Risk assessment to hurry if approaching a deadline
• Wait if assumption is an easy fix
• Ownership is blame over opportunity & knowledge
• Risk of unidentified trends when looking at Enterprise metrics cut into parts of the whole
The Right Metrics & Goals
• Enterprise Level Measures for Process Maturity & Improvement
• Critical Incident Response is an ASAP while managing risk model through removal of the term “SLA”
• Focus on restoration• Risk is weighed against potential
restoration efforts• Decisions for business not
numbers• Ownership is opportunity to better
support a line of business• Trend Analysis remains to identify
trouble areas• Reporting & Analysis is moving to
impact over cause to improve reliability of platforms as a whole
KeyBank Presents Critical Incident at itSMF
