KEY SAFETY MEASURES

All items that have come in contact with hands are

For each chambermaid trolley sanitizer hand gels are provided

You can find disinfection stations at the reception and on each floor

Divodes FG disinfectant cleaners are used, powered by AHP®

Chambermaids and kitchen staff work in masks and gloves

Our uniforms are regularly sanitised

disinfected at the beginning and at the end of each

working day (vacuum cleaners, trollies, door handles)

*Please note that this document contains tailor-made procedures in accordance with therecommendations of Accor and Bureau Veritas, and are valid until revoked.

Plexi glas is installed on the desk

Receptionists wear masks – gloves are optional

Floor markers are placed on the floor for keeping the distance

Only the two side workstations are in use at one time

Hand sanitizer are placed on the desk for guest disposal

Online Check-In preferred and communicated upon C/I

Group C/I: guide exchanges information with the reception and distributes

the keys for the guests waiting on the bus or at the group arrival area. Group

entrance to be used for groups.

Fast Check-Out is preferred, keycards are collected in the fast C/O box,

afterwards disinfected, invoice only handed over upon request

FRONT DESK PROTOCOL

Door handles

Switches

Dispensers

Table & counter tops

Armrests

Telephone

FRONT DESK PROTOCOL

Key high touch points

We increase the cleaning time for an extensive disinfection,

All non-essential items are removed (pencils, menus etc.)

Quantity of towels in the bathrooms according to number of guests

Set up linen according to actual occupancy (wash even if not used)

The cleaning service for stayover rooms only based on the guest’s request

Slippers are provided in each room

On departure, we change all individual welcome items from

All minibar products (currently only in higher category rooms)

we change gloves between each room

the Welcome Tray (tea, coffee, sugar, milk powder)

are disinfected upon departure

BEDROOM PROCEDURE

Bedlinen

Telephone, remote controls, pads

Hard surfaces

Switches & controls

Bathroom surfaces & amenities

Wardrobe items

Handles, doorknobs, peepholes

BEDROOM PROCEDURE

Key high touch points

Furniture rearranged to ensure a minimum distance

All high touch points are cleaned frequently

Each hour the soap dispensers, disinfectant gel dispensers and

paper towels are checked and refilled if needed

Toilet brushes are removed

Only covered waste bins with pedals in use

between each of our guests

PUBLIC AREAS PROTOCOL

PUBLIC RESTROOMS

Door handles

Paper dispensers

Soap dispensers

Switches

Toilet seat, flush, splash wall

Water taps

Key high touch points

Roomservice: upon check-in, guests can complete

The order forms are then collected the next morning until 5 a.m.

You can order from Continental to full American breakfast

You can choose to have your breakfast in the room or at the

Tea selection and Nespresso are available in the room or at Novo2

We give a call to confirm the order, our waiter is sent to knock on the door,

he/she hands over the tray with the breakfast but does not enter the room

Cutlery is sterilized and packed, all food & beverages are covered

the pre-order form or let the front desk know later that day

from the reception and the preparation of the trays starts in our kitchen

Novo2 Lounge Bar now with Live Station Breakfast Service

BREAKFAST AT ITS SAFEST up to 20 pax

Coté restaurant is available for breakfast,

Hostess sanitises the guests' hands with a detergent spray

Tables to be set 1.5 meter from each other

A’ la carte service for hot items --> menu on the table

All cold cuts are served by our staff

Bakery basket with sweet choices included

Cutlery served only when seated

Vegan and gluten free option is available

Juice and coffee stations are operated by our staff,

above 150 pax we can open the Árkádia restaurant

guests are not allowed to help themselves

BREAKFAST AT ITS SAFEST 20-150 pax

Tables need to be rearranged to keep 1.5 meter distance

According to the current government regulations

We all work in masks

we have the opportunity to serve our regular menu

NOVO2 LOUNGE BAR

Sanitary stations - nearby all entrances and toilets

Banquet room layout set to ensure 1.5 meter distance

We all work in masks (cooks are wearing gloves, hat and mask)

Cutlery is individually wrapped in pocket napkins

To keep the safety standard one buffet serves 50 guests

Guests are not allowed to serve themselves

Hot food is served by our staff

Cold food and dessert are elegantly presented in single portions

(classroom, U-shape, etc.)

instead of 100 to avoid crowded buffets

BANQUET GUIDELINES

0-50 pax – Plated service

50-800 pax – Buffet including the following:

Appetizers - individual portions

Cold cuts and salads at animated stations 

Main course at animated stations

Main course garnish is served by our staff

Dessert - individual portions combined with animated stations

Individually wrapped cutlery and sanitized plates are handed out

by our staff

Guests are not allowed to serve themselves

BANQUET SERVICE

Download ourCatering Catalogue

CONFERENCE PROTOCOL

Desks, table tops, flip charts

Door handles

Meeting room accessories

Telephone

Remote controls

Switches

Key high touch points

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