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Key Principles for Resolving

Interpersonal Conflict

Conflict is the engine that drives

interpersonal and organizational growth

Mark Umbreit

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Key Principles for Resolving

Interpersonal Conflict

The more direct and timely the

conflict is confronted, thebetterusually.

Be direct and tough on resolving theproblem, but gentle and respectfulon the person.

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Key Principles for Resolving

Interpersonal Conflict

If you err, err in the direction ofempathy, warmth and beingconnected with the parties (being

genuine) even if you mess up on thetechniques.

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Key Principles for Resolving

Interpersonal Conflict

Good conflict resolution skills are

not hard to learnyou can do it! It

just takes practice, practice, and

more practice.

Good skills & techniques alone are

not the answer.

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Key Principles for Resolving

Interpersonal Conflict

The essence of good communicationskills in resolving conflict is to be

found in the presence of integrityaconsistency between that which weare thinking, are saying verbally,

our bodies are communicating, howwe are feeling, and the deeper valueswithin our heart.

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Key Principles for Resolving

Interpersonal Conflict

Understanding and respondingto conflict must be viewed

through appropriate and

relevant cultural lenses.

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Creating a Safe Space

for Conflict Management(Danaan Parry in Warriors of the Heart)

It is necessary to create safe space inwhich to resolve conflict. Here are afew of the things you and I need to

STOP doing if we want to create asafe space.

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Creating a Safe Space

for Conflict Management(Danaan Parry in Warriors of the Heart)

STOP assuming that your truth

is THE truth. What is true for

you is not necessarily true for

another.

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Creating a Safe Space

for Conflict Management(Danaan Parry in Warriors of the Heart)

STOP insisting that other people

must agree with you.

Disagreement is okay. Dontcross-examine people.

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Creating a Safe Space

for Conflict Management(Danaan Parry in Warriors of the Heart)

STOP unconsciously assuming

that anyone else will see it the

way you see it. Always check itout.

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Creating a Safe Space

for Conflict Management(Danaan Parry in Warriors of the Heart)

STOP invalidating other peoples

experience just because it doesnt

agree with your experience.

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Creating a Safe Space

for Conflict Management(Danaan Parry in Warriors of the Heart)

STOP blaming anyone else for

how you feel or what happens to

you. Take full responsibility foryourself.

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Creating a Safe Space

for Conflict Management(Danaan Parry in Warriors of the Heart)

A communication technique to

maintain safe space in conflict

resolution is the circular energy

flow.

Listen - Clarify - Assess - Speak