University of Northern Iowa Division of Student Affairs

Key Performance Indicators Division of Student Affairs Admissions Key Performance Indicators

Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data

Recruit new undergraduate students

# of inquiries EMAS report Annual Christie Kangas 3

#of campus visitors Admissions report Annual Amy Schipper 10

# of applications received Admissions status report Annual Mike Holmes 10

Admit new undergraduate students

Proportion of admits attending yield activities

EMAS report Annual Amy Schipper 3

Matriculate new undergraduate students

# of new freshmen enrolled Admissions report Annual Christie Kangas 10

Yield rate for freshman Admissions report Annual Christie Kangas 10

# of students enrolled from community colleges

Admissions report Annual Jo Loonan 10

Yield rate for transfer students

Admissions report Annual Jo Loonan 10

# new multicultural students enrolled

Admissions report Annual Consuela Cooper 10

# new out-of state students enrolled

Admissions report Annual Christie Kangas 10

# new international students enrolled

Admissions report Annual Kristi Marchesani 10

Average entering ACT Admissions report Annual Dan Schofield 10

Division of Student Affairs Career Services Key Performance Indicators

Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data

Assist students with career decision making

# of students served CS annual report Annual Matthew Nuese 3

# of students in 170:050 CS annual report Annual Matthew Nuese 3

Provide cooperative education and internships

# of for-credit students CI signed contracts/course enrollment/CS annual report

Annual Allan Stamberg 3

# of zero-credit students CI course enrollment CS annual report

Annual Allan Stamberg 3

# employers Contract analysis CS annual report

Annual Allan Stamberg 3

Provide job search services

# of mock interviews CareerLink Audit Annual 3

# of employers at fairs Fair dBase, event surveys Annual Elizabeth Vanderwall 3

# of on-campus interviews CareerLink Audit Annual Lindsey Csukker 3

% of students employed post-graduation

FUD (Follow-up Data Survey) Annual Matthew Nuese 3

% of students attending graduate school post- graduation

FUD (Follow-up Data Survey) Annual Matthew Nuese 3

% of students employed in Iowa post-graduation

FUD (Follow-up Data Survey) Annual Matthew Nuese 3

Maintain positive employer relations

# of employers posting jobs and internships

CareerLink Audit

Annual Matthew Nuese

3

# of jobs and internships CareerLink Audit Annual Matthew Nuese 3

# of employer visits AAR (After Action Reports) Annual Laura Wilson

3

Division of Student Affairs Dean of Students Key Performance Indicators

Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data

Administer student discipline

Frequency of misconduct in residence by offense type

Clery Report; internal reports Annual Jon Buse 4

Frequency of misconduct in non-residence by offense type

Clery Report; internal reports Annual Jon Buse 4

Rate of recidivism in residence by offense type

Internal reports Annual Jon Buse 1

Rate of recidivism in non-residence by offense type

Internal reports Annual Jon Buse 1

Coordinate institutional response to student concerns and critical incidents

# of student concerns Internal reports Annual Jon Buse 1

# of student concerns that require ongoing care

Review cases Annual Jon Buse 1

Deliver new student orientation programs

Rate of orientation attendance

Counts Annual Kristin Woods 4

Proportion of new students who report a positive transition to the institution

Online survey 6 weeks into fall semester

Annual Kristin Woods 1

Rate of student satisfaction Post survey online Annual Kristin Woods 4

Rate of parent satisfaction Paper survey Annual Kristin Woods 4

Proportion of new students who participate in orientation

Admissions report Annual Kristin Woods 2

# of students participating at select Welcome Week events

Counts Annual Kristin Woods 1

Division of Student Affairs Financial Aid Key Performance Indicators

Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data

Provide access to financial resources

Average student debt upon graduation

Annual student financial aid report

Annual IT Department and Joyce Morrow 10

% of students served Financial aid survey Annual Joyce Morrow 10

% of gift aid recipients Financial aid survey Annual Joyce Morrow 10

% of loan recipients Financial aid survey Annual Joyce Morrow 10

% of students employed by institution

Financial aid survey Annual Joyce Morrow 5

Average need not met by total financial aid accepted

Regents student financial aid study

Annual Joyce Morrow 10

Educate students and families about financial options

% of parents in attendance at the parent financial aid break-out session at Summer Orientation

Parent head count Annual Tim Bakula 10

Student loan default rate Cohort default rate Annual Heather Soesbe 10

Improve our services so that students may take full advantage of their educational opportunities

Rate of overall student satisfaction

Online University Scholarship Application survey

Every two years

Juanita Wright 0

Rate of usage of job board (students ) - average views per month

Access counter on job board Annual Tim Bakula 1

Rate of customer satisfaction Online customer service survey Every two years

Tim Bakula 0

Assure compliance with applicable law, regulations and policies

Federal audit liability findings

State audit Annual Joyce Morrow 10

Unspent campus-based funding

Fiscal Operations Report & Application to Participate (FISAP)

Annual Joyce Morrow 10

Division of Student Affairs Health Services Key Performance Indicators

Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data

Provide mental health counseling

IACS Accreditation status Accreditation Annual David Towle FY 08, 09

% of student body using services

Internal Tally Annual David Towle FY 00, 01, 02, 03, 04, 05, 06, 07, 08, 09

Rate of client satisfaction Client survey Annual David Towle FY 09

Provide services to students with disabilities

% of students registered Internal Tally Annual Jill Smith FY 00, 01, 02, 03, 04, 05, 06, 07, 08, 09

Rate of client satisfaction Client Survey Annual Jill Smith FY 09

Provide medical services

AAAHC Accreditation status for clinic operations

Accreditation Every three years

Shelley M O'Connell FY 00, 03, 06

Lab Certification Accreditation – CLIA/COLA Every two years

Shelley M O'Connell FY 01, 03, 05, 07

Pharmacy Certification Accreditation – Iowa Board of Pharmacy

Annual Shelley M O'Connell FY 07, 08

Rate of patient satisfaction

NCHA Survey “overall rating of the organization” (item 19)

Annual Shelley M O'Connell FY 09

Provide substance abuse services

% of student body receiving educational or evaluative interventions

Internal Tally Annual Mark Rowe FY 09

Binge rate ACHA Survey Every two years

Mark Rowe FY 08, 09

Frequent binge rate ACHA Survey Every two years

Mark Rowe FY 08, 09

30 day prevalence ACHA Survey Every two years

Mark Rowe FY 08, 09

Provide violence intervention services

% of student body served Annual record review Annual Mark Rowe FY 09

# of individuals served Annual record review Annual Mark Rowe FY 09

Promote health and wellness

Positive health behaviors ACHA Survey Every two years

Kathy Green FY08, 09

Negative health behaviors ACHA Survey Every two years

Kathy Green FY 08, 09

Provide fitness & recreation programs

% of student body who use services, based on unique ID

Annual Rec Trak report Annual Kathy Green FY 08, 09

Total customers served W&R Services Annual Report Annual Kathy Green

FY 08, 09

Division of Student Affairs Maucker Union Key Performance Indicators

Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data

Provide facilities Rate of student satisfaction Educational Benchmarking, Inc. Student Center survey

Every two years (Spring 2009)

Lisa Kratz

FY 05, 07, 09

Rate of faculty/staff satisfaction with Maucker Union operations

Faculty/staff survey Every two years (2009-2010)

Lisa Kratz and Mike Bobeldyk 1

Daily traffic in Maucker Union

Maucker Union traffic counts, recorded in annual Maucker Union report

Annual Bryan Beardsley

4

# of events hosted Annual Maucker Union report Annual Bryan Beardsley 10

# of reservations made using EMS Enterprise

Annual Maucker Union report Annual Bryan Beardsley 10

Rate of customer satisfaction at Maucker Union events

Customer post-event survey Annual Bryan Beardsley 5

Provide student activities

Rate of student satisfaction with events

CAB program evaluations Annual Erin Wheat FY 04, 06

# of events produced SIAC report Annual Mike Bobeldyk FY 09

Proportion of students involved in co-curricular activities

Institutional Research: 9D NSSE Annual Mike Bobeldyk FY 09

Contact hours of students at social/recreational activities

Internal tally (# of students multiplied by # of hours of event)

Annual Mike Bobeldyk 1

# of students in fraternities and sororities

Greek community reporting Annual Jessie Stinson 5

Fraternities and sororities’ academic performance

Greek community reporting Annual Jessie Stinson 5

# of student organizations SIAC report Annual Mike Bobeldyk FY 09

Student leaders learning Learning outcomes assessment with student leaders EBI (Factor 5)

Every two years

Lisa Kratz FY 05, 07, 09

Division of Student Affairs Multicultural Education Key Performance Indicators

Core function Key performance indicators Assessment method Frequency Responsible administrator/unit Years/data

Encourage multicultural student engagement in campus life

Proportion of multicultural students involved in co-curricular activities

Institutional Research: Response to question #9D in NSSE for multicultural students only

Annual Athena Clayborne 4

Student contact hours of multicultural students at social/ recreational activities

Internal tally Annual Char White 0

Mentor multicultural students

# of students mentored and mentoring

Mentors and mentees list Annual Athena Clayborne

3

Rate of retention for first year or transfer students mentored

Enrollment report from Registrar (student ID #s provided by CME)

Annual Athena Clayborne 3

Contribute to the cultural competence of all students

Student contact hours of multicultural students at events that seek to educate on diversity

Internal tally Annual Char White 0

Student contact hours of majority students at events that seek to educate on diversity

Internal tally Annual Char White 0

Provide event space Proportion of available hours at the Center for Multicultural Education used for events or activities

Electronic reservation system Annual Char White 0

Division of Student Affairs University Registrar Key Performance Indicators

Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data

Satisfaction of Registrars services and performance

Rate of faculty satisfaction Faculty satisfaction survey Annual Mary Baumann 0

Rate of student satisfaction Student satisfaction survey Annual Mary Baumann 0

Room utilization Rate of room utilization across the instructional day

Ad Astra (room utilization report) Annual Mary Baumann 5

Commencement and graduation

% of graduating class participating in commencement ceremony

Internal tally Annual Mary Baumann 0

Division of Student Affairs Residence Key Performance Indicators

Core function Key performance indicators Assessment method/data source Frequency Responsible administrator/unit Years/data

Provide housing Total # housing contracts Residence report Annual Jean Wiesley 10

% of enrolled students who live on campus

Residence report Annual Jean Wiesley 10

Occupancy rate Residence report Annual Jean Wiesley 10

% of beds in buildings with sprinklers

Residence report Annual Brent Ascher 10

Graduation rate students with two years on campus

Graduation report Annual Pat Beck 10

Rate of student satisfaction EBI Survey Annual Pat Beck 10

Academic performance of resident vs. non-resident

Residence report Annual Pat Beck 4

Provide dining services Total # dining contracts Residence report Annual Jean Wiesley 10

Rate of student satisfaction EBI Survey

NACUFS Survey

Annual Pat Beck 10

Generate fiscal resources to support programs

Bond coverage ratio Financial report Annual Gary Daters 10

Maintain facilities % of income devoted to deferred maintenance

Residence report Annual Gary Daters 10

Kilowatt hours consumed Monthly utility bills Annual Brent Ascher 10

Division of Student Affairs Key Performance Indicators

Core function Key performance indicators Assessment method Frequency Responsible administrator/unit Years of data

Enrollment Undergraduate enrollment Registrar report Annual(Fall) Phil Patton 10

Undergraduate new student enrollment

Registrar report Annual(Fall) Phil Patton 10

Average entering ACT Admissions report Annual Admissions 10

Yield rate Admissions report Annual Admissions 10

Diversity Minority student rating of campus climate

Campus Climate Survey Every two years

Institutional Research 1

Women student rating of campus climate

Campus Climate Survey Every two years

Institutional Research 1

Diversity of division work force

HR report – request a report each year: Judy from HR

Annual Human Resources 10

Rate of interaction of students from different backgrounds

National Survey of Student Engagement: 1U, 1V,11L (reported by proportion of top two, in scale)

Annual Academic Assessment 4

Rate of minority student enrollment

Enrollment report Annual University Registrar 10

# of minority students enrolled

Enrollment report Annual University Registrar 10

Campus environment Student rating of supportiveness of campus environment

National Survey of Student Engagement: score of benchmark of Supportive Campus Environment: 8A, 8B, 8C, 10B, 10D, 10E. (normalized average of scores )

Annual Academic Assessment 4

Campus health

Student self-reports of health National College Health Survey Every two years

Health Services 2

Student success Rate of six-year graduation Graduation report Annual University Registrar 10

Rate of retention Enrollment report Annual University Registrar 10

In-state employment rate CS annual report Annual Career Services 10

Rate of student satisfaction National Survey of Student Engagement: 13

Annual Academic Assessment 4

Campus safety Campus crime rate Clery Campus Crime Report Annual Dean of Students 10

Student engagement Degree of positive student engagement in campus life

National Survey of Student Engagement: 10E, 10F (mean)

Annual Academic Assessment 4

6-9-09 TJH