Key performance indicators
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Transcript of Key performance indicators
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Key Performance Indicators -EAM
Submitted by Apurva Mittal
20141009
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What is KPI??? A Key Performance Indicator is a
measurable value that demonstrates how effectively a company is achieving key business objectives.
Organizations use KPIs at multiple levels to evaluate their success at reaching targets.
High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing.
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• Improve personnel’s understanding of KPIs.
• Improve personnel’s awareness of maintenance performance.
Objectives of KPI
+ =
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Characteristics of a good KPI KPI is always connected with the corporate goals.
A KPI are decided by the management.
They are the leading indicators of performance desired by the organization.
Easy to understand
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A KPI need to be:
Specific
Measurable
Achievable
Result-oriented or Relevant
Time-bound
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KPI w.r.t Employees Employee Turnover Rate (ETR) Percentage Of Response To Open
Positions Employee Satisfaction
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KPI w.r.t Manager Profit Cost Sales By Region Expenses Vs. Budget Customer Lifetime Value (CLV) Number Of Customers
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KPI w.r.t Department No. and type of maintenance required No. of orders delayed due to stock out Mean time to repair Mean time between failure % Availability of equipments
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Bibliography en.wikipedia.org/wiki/Performance_indicatorwww.investopedia.com/terms/k/kpi.aspkpilibrary.com/www.smartkpis.com/
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