Key Factors to Influence Service Experience in Customer...
Transcript of Key Factors to Influence Service Experience in Customer...
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NNew ew ProductProduct Development & product Development & product Life-Cycle Life-Cycle StrategiesStrategies
Md. Afnan HossainLecturer, School of Business & Economics
Chapter 9
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Product or Service – can you tell the difference?
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IntroductionIntroduction
New products are the lifeblood of a company – more revenue, more growth, more profits.
New product development refers to original products, product improvements, product modifications from the firm’s own research and development efforts.
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New Product Development (NPD) ProcessNew Product Development (NPD) Process
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Idea Generation Idea Generation
Idea Generation is the Systematic Search for New Product Ideas Obtained Internally From Employees and externally from:
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Idea ScreeningIdea Screening
Process to spot good ideas and drop poor ones as soon as possible.
Three questions to ask yourself during screening process:
◦ Is there a real need for the product and will customers buy it? – desirability
◦ Does the company have the resources to make the product a success? – Deliverability
◦ Will it make money for the company? - Profits
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Concept DevelopmentConcept Development
A detailed version of the new product idea stated in meaningful consumer terms.
Three questions to ask for concept development ( Idea is a nutritious drink in Bangladesh):
1. Who will use the product? Infants, children, teenagers, young or middle-aged adults, or older adults.
2. What primary benefit should this product offer? Taste, nutrition, refreshment, energy.3. When will people consume this product? Breakfast, midmorning, lunch, mid-afternoon,
dinner, late evening?
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Concept DevelopmentConcept Development
Develop several concepts:
◦ Concept 1: An instant breakfast drink for adults who want a quick nutritious breakfast without preparation (Tropicana Juice).
◦ Concept 2: A tasty snack drink for children to drink as a midday refreshment.
◦ Concept 3: A health supplement for older adults to drink in the late evening before they go to bed.
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Concept TestingConcept Testing
Testing new-product with a group of target consumers to find out if the concepts have strong consumer appeal.
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Marketing Strategy DevelopmentMarketing Strategy Development
Comprises of a detailed report of the following parameters:◦ 5 year sales targets in terms or revenues and profits.◦ Proposed Market share achievements for the next 5 year.◦ The target market and the positioning for the product.◦ Product’s planned price, distribution, and promotional budget
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Business AnalysisBusiness Analysis
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Product Development and Test MarketingProduct Development and Test Marketing
Product Development: Converting the product concept into a product/service that can be marketed.
Test Marketing: Product and marketing program are tested in realistic market setting.
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CommercializationCommercialization
Commercialization is the introduction of the New Product into the Marketplace.
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Product Life-Cycle (PLC)Product Life-Cycle (PLC)
The product life-cycle theory was developed by Raymond Vernon in 1966.
Some products are introduced and die quickly; others stay in the mature stage for a long, long time.
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Product Life Cycle Stages: DevelopmentDevelopment
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Product Life Cycle Stages: IntroductionIntroduction
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Product Life Cycle Stages: GrowthGrowth
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Product Life Cycle Stages: MaturityMaturity
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Product Life Cycle Stages: DeclineDecline
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Product Rejuvenation StrategiesFive questions to ask for Product RejuvenationRejuvenation
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Example: Lucozade ProductExample: Lucozade Product Rejuvenation: Health to EnergyRejuvenation: Health to Energy
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Summary of Product Life-Cycle Characteristics, Objectives and Strategies Summary of Product Life-Cycle Characteristics, Objectives and Strategies
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Diffusion of Innovation TheoryDiffusion of Innovation TheoryDiffusion of Innovation (DOI) Theory, developed by E.M. Rogers in 1962. It originated in communication to explain how, over time, an idea or product gains momentum and diffuses (or spreads) through a specific population
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The BCG Matrix and The Product Life-Cycle (PLC)The BCG Matrix and The Product Life-Cycle (PLC)
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