Key areas of practice management for anaesthetic practices
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Mark Stallwood MBA, Grad Dip Educ. B.V.Sc, Dip Pract Management, Cert IV Workplace Trainer& Assessor MAVBA, MAAPM, MAICD, MAITD, AFAIM
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Anaesthetic Practice Management,
Transcript of Key areas of practice management for anaesthetic practices
Mark Stallwood MBA, Grad Dip Educ. B.V.Sc, Dip Pract Management,
Cert IV Workplace Trainer& Assessor MAVBA, MAAPM, MAICD, MAITD, AFAIM
Anaesthesia
The Practice of Anaesthesia Anaesthesia is an invasive medical procedure which involves placing a patient into a drug-induced coma and is inherently dangerous
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Anaesthesia
The Business of Anaesthesia 0 Encompasses all of the various aspects of running a
business
0 No training in place during degrees as to how to run a business
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The World is changing
0 Various legal structures in place for anaesthetic
practice
0 More large groups with variable sharing of A. Hr’s
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The World is changing
0 Various legal structures in place
0 More large groups with variable sharing of AH’s
0 Overseas seeing corporate buyouts & amalgamations
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Doctors view of Practice Manager
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The Practice Managers view
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Role of Practice Manager
0 Financial Management
0 Information Management
0 Business and Clinical Operations
0 HR Management
0 Marketing
0 Governance and Organisational Dynamics
0 Risk Management
0 Business Planning
0 Professional Responsibility
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Legal Compliance
0 125 pieces of non medical legislation for small business to comply with
0 Medical Legislation and Regulation
0 Compliance register part of strategy to track and review
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Challenging areas for Legal Compliance
0 WH& S legislation
0Safety in workplace
0Bullying
0 Employment Conditions
0Hours worked
0Paid Parental Leave
0Superannuation changes
0Contractor vs. Employee 10
Managing People
0 Generational differences? Age differences?
0 Consistency of approach to patients, surgeons, anaesthetists, colleagues
0 Greatest challenge is to maintain engagement and enthusiasm
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Happy Employees 0 don’t stay in one role for too long. Status quo, on the other
hand, creates burnout.
0 There is a strong correlation between happiness and meaning; having a meaningful impact on the world around you is actually a better predictor of happiness than many other things you think will make you happy.
0 A workplace is far likelier to be a happy place when policies are in place to ensure that people regularly get acknowledgement and praise for a job well done.
0 Recognize that employees are people first, workers second, and create policies that focus on their well-being as individuals.
0 Emphasize work/life integration, not necessarily "balance.
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Motivation of staff
0 Meaningful work
0 Thanks and acknowledgement
0 Involvement
0 Recognition as people
0 Dan Pink Video clip motivation
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Finance
0 What does it cost in your practice to deliver the administration for an anaesthetic?
0 RVG’s – Why not for billing?
0 What KPI’s do you regularly monitor in regard to administrative performance?
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Marketing Two different market segments or groups
1. Surgeons
0 Need to woo them
0 Service levels
0 Patient charges
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Marketing 2. Patients
0 Need to educate them
0 Service levels
0 Out of pocket costs
0 Information
0Web Based communication
0 Social Media
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Technology
The World is changing!
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The World is changing!
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Technology
0 Different people think of technology in different ways
0 Paperless Offices have resulted in technological reliance
0 Planned hardware upgrades?
0 Use of Web based/ Cloud services
0 Use of Secure information transfer protocols
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Technology
0 Privacy legislation
0 PCEHR risks 0 Privacy breaches.
0 Allegations of negligence for failing to detect critical patient information contained within the PCEHR.
0 Loss or corruption of electronic documents or data.
0 Intellectual property disputes.
0 Fines and penalties
0 Detailed Social Media Policy
0 Hacking and Malware
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Planning
0 Most medical practices don’t plan
0 Doctors are trained to be reactive
0 What are you doing about:
0 Associate work hours
0 Private hospital training programs
0 Changing influence of health funds
0 Changing business environment
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To Do
0 Have a quiet coffee and plan
0 Review areas of Legislative Compliance.
0 Start Draft manual
0 Review IT policies and procedures
0 Introduce internet usage policy for staff
0 Review security and backup systems
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To Do
0 Start development of a staff performance management system
0 Start discussions regarding long term planning for practice
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So remember….
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