Key Accounts at Austin Energy - TPPA · 2020-02-14 · Key Accounts at Austin Energy TPPA Key...
Transcript of Key Accounts at Austin Energy - TPPA · 2020-02-14 · Key Accounts at Austin Energy TPPA Key...
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1© 2019 Austin Energy
Key Accounts at Austin EnergyTPPA Key Accounts Panel
?Danielle Murray?Manager, Commercial & Key Accounts
?Customer Energy Solutions
February 14, 2020
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Key AccountsBy: David Hubbard
Director of Energy Market and Customer Solutions
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— SHIRT FROM ZAZZLE.COM
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Tiered approach determined by:
1. REVENUE
2. LOAD
3. POLITICAL REASONS
TIER ONE - proactive approach
TIER TWO - reactive approach
KEY ACCOUNT MANAGEMENT
RESIDENTIAL & COMMERICAL ENERGY EFFICIENCY
PROGRAMS
DISTRIBUTED GENERATION INTERCONNECTION
COMMUNICATIONS6
ENERGY MANAGEMENT
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5 Key Account Functions
1 2 3 4 5
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Individualize & Schedule
What does this account need/care about?
How much is too much?
Update at least annually
Business Plans
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Get to know your utility’s processes
New construction, billing, energy efficiency, distributed generation, etc..
MAKE THEM THINK YOU ARE THE EXPERT
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Support business functions, bring new ideas, energy efficiency, ways to save
Add value
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Critical restoration list, inside information
We only care about ourselves
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Balance
Communications, Programs, Solar/Distributed Generation, Staff
Management, Personal Life
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