KEVIN W. HARDYPhone: (409) 718-2964 | Email: khardy@gt.rr.comAddress: 7910 Silverleaf St., Beaumont, TX 77707

SUMMA RY OF QUALIF ICAT IONS

Highly accomplished, dedicated and results-driven Information Technology Professional managing all facets of systems administration, computer networks, installations, troubleshooting, and repair operations. Adept at collaborating with all levels of personnel and management to achieve business and technical solutions while demonstrating diverse knowledge of electronics and test equipment. Award-winning computer technician with a B.S. in Computer Science through Lamar University. Currently seeking an IT position by demonstrating the following key strengths:

IT/Technical Support Adobe Creative Suite

Knowledge System

Installation/Upgrade Problem

Analysis/Diagnosis Healthcare Setting

Experience Layer 2 & 3

Implementation

Network Administration Team Collaboration Information Security Software Configuration Operating System Setup Computer Diagnostics

Troubleshooting/Repair Customer

Relations/Support Active Directory

Knowledge Hardware Maintenance Data/Disaster Recovery Virus

Detection/Removal

COR E COM PET ENCIES

Exceptional problem solving, communication, organizational, and time management skills. Responsible for setting up, installing network devices, servers, and print systems while

installing new software upgrades and maintaining associated hardware/equipment. Full lifecycle experience in scoping, designing, developing, deploying, and supporting

enterprise-scale business applications and business intelligence software. In-depth knowledge of many web applications, database platforms, and several operating

systems including Microsoft Windows XP, Windows 7, Windows 10, Microsoft Server and Mac OS.

PROFESSI ON AL EXPERI ENCE

Randstad Technologies, Port Arthur, TX | Deskside Support Technician July 2016 – Present Provided all phases of Hardware/Software support in an enterprise client environment. Documented and logged incident descriptions & details in incident ticketing system. Assisted with server and network issues as needed, including AD Administration and net-

work configuration.

Suddenlink Media, Beaumont, TX | IT/Multimedia Producer Apr. 2012 – Feb. 2016 Responsible for configuring and testing networks, desktops, laptops and printers. Installed motherboards, processors, RAM, peripheral equipment, hardware, software,

and graphics cards. Answered user inquiries regarding computer software and hardware operation. Created digital video and multimedia using graphics design software and video editing

tools. Saved the company $15K by not having to purchase 3rd party software support. Significantly increased advertising revenue by 50% through use of vivid and effective

ad production.

Resume Page 2Time Warner Cable Media, Beaumont, TX | IT/Multimedia Producer Jun. 1997 – Apr. 2012

Designed and maintained websites. Diagnosed network problems involving a combination of hardware, software, power and

communications issues. Wrote, produced and cut concepts and spots for show launches, current shows and

advertiser-sponsored campaigns.

Southeast TX Nephrology Associates, Port Arthur-Beaumont, TX | IT SupportJun. 2001 – Apr. 2008

Designed and maintained websites. Diagnosed network problems involving a combination of hardware, software, power and

communications issues. Healthcare-related software installation, virus and malware detection/removal and email

migration.

EDUCAT ION & CERT IF ICAT IONS

Lamar University | Bachelor of Science, Computer Science, 2000